Ordered a washing machine which arrived as planned...

Ordered a washing machine which arrived as planned. Installer couldn't install it and left my utility room in a flood with a leaky connection. Old machine wasnt taken away. Called a plumber who installed it with no problem after being told the connection was broken by the installer from markselectrical! Left me out of pocket! Customer service would only refund my installation charge no compensation for the inconvenience of having no washing machine for several days, cost of paying the plumber and disposing my old machine!! Wouldnt reccomend installation with these guys!