Mann Egerton (Swindon) VOLKSWAGEN Franchise Review

All staff are very friendly and helpful. Jade is the lady who usually deals with me and she goes above and beyond to help me. Jade is very efficient and nothing is to much trouble.
Thanks jade
C Kirwan

Great friendly experience with Harry and the folks at Inchcape VW. Bought the car online without seeing it in person first and I was kept up to date with emails, videos and updates as to the car going through their checks. Harry went above and beyond to have an alloy wheel repaired to a standard he was happy with. On arrival o received a friendly greeting and the car was in first rate order for me to drive away. Very pleased overall.

I recently changed from my usual garage near my workplace to this one near my home. They were excellent. I couldn't fault them. It was a far better experience than my previous provider.

This has been the most frustrating car buying experience I have ever had and it started after we agreed to make the purchase of a 19 plate Touareg on the 31st of July. Paperwork never came through when we were told it would, collection of More

Poppy checked me in and was excellent, polite and professional. She promised to keep me updated by phone as to the progress of my service & MOT and to be fair she called me twice with updated and when it was ready. Again on collection a pleasure to deal with.

An outstanding level of service from Syed in the sales team. He consistently went above and beyond our expectations to make the experience very memorable.
I wouldn't hesitate to recommend Inchcape VW and Syed in particular to my friends & family.

Brilliant experience with a knowledgeable salesman who went the extra mile to ensure that my needs were met. Completely delighted!

Friendly and efficient service - followed the agreed service and good at letting us know how things were going. Car spotless on return. We will use them again.

Has a good deal on a Tiguan lease but just feel the after service let me down a little as the car had interior trim damage from new and it was 'fixed' rather than a full repair... i would have expected better to be honest, even for a lease car, as a customer you want 100% regardless.

In addition communication has not been as strong as other dealerships.

That said sales representatives have been great and not pushy!!

Really good. Phaeton is not the easiest car to work on but serviced for fixed price and in 2 hours. Nice staff. Nice coffee.

Absolutely terrible.Incredibly poor levels of service avoid this dealership at all costs.

I thought that you might wish to hear my reflections from my first and quite possibly last visit to Inchcape VW Swindon.

Last Saturday I (I am looking to buy a used car) saw an Autotrader advert for a 1.6white Passat which fitted my price range and spec requirements. I duly telephoned and made an appointment with a salesman called Tony to test drive this actual vehicle yesterday at 9.00am.

The following three events happened;

1. Although I arrived suitably early at 08.45 and informed reception I was not welcomed by Tony until AFTER 09.20. Apparently another customer had arrived. A quick explanation by Tony to explain his lateness would have been courteous.
2. The vehicle in question WAS NOT on site and is apparently currently the car of another employees wife! My journey was therefore wasted. Given that I am a widowed father of two young boys I hardly have any free time, let alone time for follies of this nature.
3. The photographs of said car clearly show a rear badge with a 2.0 sign indicating a 2 litre engine. The written description stated a 1.6 engine. I questioned Tony about this anomaly and was shocked to receive the reply that it was 'one of those things'! Almost as if this is a normal occurrence. When pressed the car was revealed to actually be a 1.6 with a false badge being displayed. Extraordinary.
I am utterly staggered by this catalogue of events. Having never owned a VW in my life it seems unlikely that I will ever do so now.

Non existent customer service!
If you need help from Inchcape VW Swindon then forget it.
First occasion: my car, 1 year old Passat, broke down with gearbox failure and multiple other reported errors. After a frustrating 30 minutes trying everything to get it going again; it started. I called Inchcape VW and asked to bring it in for diagnosis. They said they couldn't see me for 4 weeks! Unbelievable. Second occasion: Not long after my second service I noticed the oil was low. Did they not put enough in, is it burning oil? ... I don't know. However, I thought I could call them as I was going to be driving by and get them to top it up and give an opinion. Well, it transpires that they couldn't spare anyone for the necessary 5 minutes.
I am never going back.

We have been there twice and have been very well welcomed by Tom Fry who was very professional and helped us a lot to find the car we wanted.
Even if we didn t buy there because of very special needs (left hand drive and others..) we were happy and had great advice and recommendations by this seller.
Many thanks for your help Tom.

Straight forward process of booking and then checking in. Preferred to check in at site rather than on line. Phone call to say when car was ready for collection which was earlier than originally time. Collection of car again straight forward.

Staff were very polite and the health check video is very useful. I really liked this part of the service provided as it showed me exactly what was with my tyre and why the work was required.

Matthew Bradbury was an excellent salesman. Would recommend anyone to visit him to buy a used VW. great customer care and i'm over the moon with my car!

I've just taken delivery of a new Polo ordered in November. Paul Simpson was excellent from start to finish. He is thoughtful and enthusiastic, and the longest serving Sales Executive at VW Swindon. I wholeheartedly recommend!

Rang to book a viewing on a used car over bank holiday weekend, as well as others in the locality. Arrived in Swindon from Cheltenham the next day, Sunday, as planned to find we could not test drive car as it had not gone through its checks, or repairs. Was explained that car would be ready by Tuesday for us to test drive, buy and drive away. Found out Tuesday car would not be ready to test drive after all until Thursday and not ready repaired until Friday. To be fair delivery of car was offered at this point. Lots of conversations around payment and drop off etc to find this morning the day of deliver the car was not even taxed. Awaiting delivery of vehicle and hope and trust it is fit for purpose as it s been a saga and all confidence in buying from a dealer 45 minutes away has been lost.

Really great service from Syed when I bought a used car here. Spent a lot of time with me while I did the test drive and nothing was too much trouble. Not pushy and answered all my questions with all the detail. Thank you for making it so easy.

Very satisfied with the service which has been delivered to me. The vehicle was delivered back to me earlier than I have expected, which was brillilant, and received a friendly customer service from a service receptionist.

So well looked after by Chris Spurrell and the rest of your excellent team at VW Inchcape, Swindon. The administration paperwork was completed quickly and with the very minimum of fuss. The car was handed over to me in immaculate condition. I would unreservedly recommend Inchcape Swindon. Many thanks.

The service was second to none, from start to finish the staff could not do enough to help. I loved the fact that I could actually see what was being done to the car and the gentleman doing the work was the one who told me what was being done not a third party.

Crap due to how crap the management is, can't believe how I got treated. If your a motabilty customer don't bother with these guys as they will insult you and wash their hands of you.

Excellent buying experience from start to finish. The sales person was exceptional. Extremely professional, very helpful and not at all pushy. He went out of his way to ensure I was 100% happy with all my chosen options (including multiple test drives) before I spec'd and ordered the vehicle. I was then kept fully up to date on the vehicles progress throughout it's build and transportation. It was a bit of a wait for delivery as it was a factory order, but this was explained from the beginning and I was given an estimated delivery date. The car finally turned up within a week of this estimated date, so I was very happy. I cannot recommend Inchcape VW Swindon enough if you are looking for a new VW. Steve is an absolute star... The self unveiling of the car in the showroom on collection day and the bottle of Champagne in the boot was the icing on the cake! Many, many thanks... Early days, but thoroughly enjoying the car so far!
Matt

THey did everything that was expected, suggested things needed in the future and cleaned the car. GOod job.

Thank you Syeed and stacy for all your help.
Hopefully I ll carry on getting smiles for my miles ;)

My partner and i just picked up a T-rock for a great price accompanied with fantastic customer service from syed and stacy. Overall the process was very quick and we picked up the car the next day! Unfortunately the team was running slightly late with other customers so as a good will gesture they threw some fuel in the tank ! we would highly recommend walking through the door !

My recent new vehicle purchase from Inchcape Swindon was totally outstanding from start to finish.
Thanks so much for all the help I received, a great team, many thanks, guys!

Came in to this branch to see Gareth about a used car. Excellent service from this place; very polite, friendly and knowledgeable staff.
Definitely recommend. Thank you :).

Great service from Harry at the Swindon dealership. Polite, friendly and answered all questions I had - would definitely return to purchase from them again.

I took my vehicle for a service at VW Swindon and the customer service was fantastic throughout. Staff were friendly and couldn t do anymore to ensure everything ran smoothly. The social distancing was maintained by all staff members and the show room was extremely clean with staff using hand sanitation and cleaning surfaces regularly. Really good experience and I will definitely be using this dealership again.

Very impressed. The adjustment was made and the car returned to me before I had finished my free hot drink. 10/10

Courteous receptionist and very helpful sales person.

All of the staff were very professional, friendly and helpful. Our main contact, Jansen, was especially helpful, very enthusiastic and extremely knowledgeable about the car which he sold us. He explained features very clearly, and was able to answer the many questions that we put to him.
The day after the sale, we discovered that the charging cable for our electric car, the e-up! was faulty. It was a great shock to realise that we could not charge our brand new car. This is not a criticism of the dealership - on the contrary - but it does reflect badly on VW quality control. However, Jansen responded very quickly to ensure that we had a replacement cable as soon as possible.

I had to do 2 jobs so far on my car. The first one was a major service and the other one was to change the timing belt and water pump since my water pump broke down.
I understand that I can get better deal perhaps in other garages however, I am very pleased with the level of customer service and the provided maintenance work. I dealt both times with a lovely lady called Jade Bunce. She is very helpful and will provide updates in timely manner. I do understand that sometimes updates are lost through the chain.
At the major service I paid a reasonable price, to get a full checklist report on my email and a video, and had to change tyres at a very reasonable price.
The water pump, timing belt situation was different. I broke down and took the car in for repair. I have been told it will be within 4 working days they will do the Job. Jade called to say there has been an issue on the lead-time on the water pumps and had to wait for 2 weeks. Anyway they had no courtesy car to provide but since they knew it will take a while the 3 rd working day they provided a 2019 Polo c.car for me. The job took 3 weeks eventually to be finished because Jade was away on holiday the second week and no other person would follow up to see what the status of the repair was i guess. You may pay more but I felt that I got the service i required in that difficult situation. I do get that other places and insurances may give you courtesy cars but you need to pay a yearly fee for that too! Thanks Jade and team

Great place - bought a used Golf GTD not too long ago. Great car, great prep work, great dealership. Would recommend

We were taken through the whole purchasing process by Aaron who made it such an enjoyable and trouble-free experience. His friendly and professional approach allowed us to go through all the finance and administrative stages of the purchase easily and efficiently. And he spared no effort to ensure that we were happy to handle the car at handover and then drive it away.

This VW car dealership is certainly one that puts high quality customer service high on its agenda.

Put my in car in for a service and some warranty work. The team at Swindon were polite and helpful much better than the Sinclair VW dealership in wales.

I was served by Matt who was a true gent. Helped in every way he could and ensured a smooth transaction with zero fuss or misunderstanding. The entire test drive and purchase took about 15 minutes because everything was clear and simple. Highly recommend

Great experience from start to finish. My initial online enquiry was responded to promptly with a polite and helpful call that provided additional and useful information. A few days later, after checking out the competition, I was able to place a refundable deposit to hold the car I wanted pending a visit to inspect and test drive. The Inchcape team were brilliant - polite, respectful, helpful but not pushy and the receptionists always ensured that someone got back to me if someone was engaged. After a test drive and my decision to purchase, the team continued to surpass expectations with respect to quality of service through to the day that I collected my car which had been beautifully prepared inside and out. I've purchased many cars over the years but this stands out as the best car-purchase experience so far. Well done and a massive thank you to the Inchcape Swindon team from a very happy customer!

Brilliant dealership, non pushy sales and very knowledgeable technicians. Have been buying cars used and new from them for the last 20 years, have had services and other minor work done and have never once had an issue. Would highly recommend.

Good collection and return ; car in good order and appreciated the video, well done thank you

VW cars brilliant, maintaining them ie getting a service or MOT virtually impossible. This has been ongoing for at least two years. The staff deliver a different message or not enough information. Plus system is used differently by the way they hold information.

Dreadful. July 2020. I visited the Swindon Dealership which was a 100 mile return journey and agreed a specific time to view a 24k used VW Tiguan R Line - with 27,000 miles. To my disappointment, the battery was flat, one tyre was flat, More

Picked up our Polo GTI from Syed today. I will admit that I am a difficult customer but Syed was very understanding and helpful! Overall a very good experience at the dealership.

The Warranty appointment (that I had to book over 3 weeks in advance) cancelled via text message at 7pm the day before it was due in as they no longer had a loan car available. No alternative arrangements made / suggested to keep the appointment (or reschedule) at the time and no contact the following day to re-book / resolve this issue. I should add I've had the car just over a month and the issue for which it was booked in was evident on collection. Das Welt used car checks and warranty?

Very good would recommend to everyone made to fill welcome and very professional and friendly picked up new car to day dealt with with Paul I would tell everyone to deal with Paul regards char

While I wait service. Promised a call to say vehicle ready. Call didn't happen. Simple checkout, I paid by CC. All I needed to get away was the print-out. Another call, a chat with a colleague - all were higher priority than passing me the print-out so I could get going.

Super efficient service. Me and my wife gate salesman talk- but Gareth and Syed super straight forward, honest and left with a great car. Thanks

I bought a used Ford Fiesta ST today and could not be happier. My first appointment was last Friday. The car had just come in and wasn't ready to view. I rung at 9am, explaining that I was only back home for the day and they had it ready for me before Midday. I was looked after by Nathan - he was particularly friendly and informative. Never in the time I was there did I feel pressured or obliged to take the car. The car was yet to be MOT'd so I came back today to take it for a full test drive. There were a few marks on the car/alloys that I had noticed on the first viewing, all of which had been refurbished to an unnoticeable standard, it had also been serviced and MOT'd in the few days since my last visit. The handover was today looked after by Micky. Again there was no pressure and the overall feel of the service was excellent. Really happy with my purchase and could not have asked for a smoother process throughout. Would recommend to anyone!

Brilliant service at Inchcape Volkswagen Swindon - always very impressed with how thorough and efficient they are. Also love the online service available - from viewing the engineer's video of your car in the bay to the detailed breakdown of work required. Keep it up!!

Gareth was probably one of the best salesman I have ever talked with. Very very helpful. Next car would be definitely from here.

Amazing service, from picking my car up from my home address and delivering back to me!
I was keep informed throughout the day etc, it can back to me in show room sparkle cleaned inside and out.
Love Vw

Very happy with the service from Syed, really pleased with my new car! Thank you for everything, was such a nice experience compared to the bad experiences Ive had with other car dealerships but Syed was amazing! Thanks again!!!! Recommending to all the family!

No one avaliable to talk to, no follow up when I left my details. Do they want to sell cars?

First class service and customer care following car breakdown

Great service but will never be 5 stars when you spend 500 quid and no valet . And no I won't accept #cozzacovid

Much better service than the last time . Keep up the good work

Syed Ali is quite possibly the best and most delightful second hand car salesman I have ever had the pleasure to meet. I hit gold on my first tentative call - he answered the phone. Not only did he go out of his way to find the perfect used car for me (tow hitch and a/t tyres) but he made sure everything was perfect for me (despite the fact the car was to tow horses and carry dogs!). A delight to deal with. Everyone else I have encountered at Inchape Have also been extremely helpful, especially Penny and James. My Touareg has had to go back twice for arbitrary reasons which have been sorted without question and each time it has been cleaned beautifully. They really do look after you - very highly recommended.

Clare

A massive thanks to Stacy. He was a true gent who was customer focused through out.He made us feel very welcome and not intimidated into buying a car. We would definitely use him again for future purchases.
Colin

The very nice salesman we dealt with was Harry, who was very polite & obliging & as there wasnt a car on the premises he very quickly located the exact model of Tiguan up north that i wanted which i took possession of a week later, & am very pleased with the car. The only concern is the lack of paperwork due to the Covid 19.

In the past, I ve usually had problems with my cars going into this dealer.. not completed on time etc.. however this time it was ok, just half hour late, still not been sent the video inspection of my car though.. strangely both door handles dirty when I picked up the car..
work carried out ok, service reception did a competent job and were professional

Gareth was extremely helpful, the entire process was much easier than expected considering the circumstances. Would definitely recommend

Bought a Volkswagen R line Tiguan that was not as advertised which I discovered during trip abroad. Spoken to local VW and was advised that I was tricked by the dealer. Tried contacting them and still had no response. Poor customer service.

In all my visits to Inchcape Volkswagen Swindon I have always been made to feel like a valued customer. Free hot beverages on hand and reading material around a small seated area. All staff very warm and welcoming and ready to assist if needed. Service department; you can see your car being worked on which is a great feature to have available and always an offer to wash your car. Fantastic customer service.

I collected my UP yesterday with my husband and had a very enjoyable experience. The service I received from Syed Ali was very good from start to finish.he made us feel welcome and nothing was to much trouble.whilst the car was being prepared I decided on a service plan which the very helpful Penny Haley helped us with.she said i would like the car which i absolutely do thanks for the advice.I felt i was treated very well and when the car was ready for me I even had a personal film of this emailed to me which exceeded my expectations.Thank you Syed Ali you were brilliant.

Amazing customer services, had a great encounter with syed and Gareth. Felt comfortable in their hands and will deffo come back for my next car.

Would not recommend this dealership. Stay away! The customer service and the whole customer experience was awful. They sold my car which I reserved online and did not have the common courtesy to offer to return my deposit on the day I was told my car had been sold! What a disgrace! Would not want to deal with Harry Gandolfi-Miller again.

We bought a VW Polo from Inchcape Swindon last Thursday and were very impressed by the customer service we received and the car we took delivery of. We dealt with Micky and Syed and both members of staff were very polite, professional and ensured everything ran smoothly, even working on after closing hours as we were unfortunately delayed collecting the car. We are very pleased and would recommend Inchcape without reservation. Thanks..

Been ripped off regarding a PCP plan. Your website offers 21.500 for the car but on phone you said only 19k. Considering there is 23,700 left on finance. Must of been ripped off. And now trapped

Thank you to Matthew and Syed for helping me through the process of buying my new car. Quick easy and very friendly. Would come back to this dealership again for my next car.

I went with my wife to collect an UP yesterday after it was delivered from manchester.although just over three years old it was in brilliant condition.two days from ordering to arrival at swindon.from start to finish the service we got from syed ali was 1st class.a great product knowledge and great customer service.nothing was too much trouble.the car was presented to us looking like new.fully explained and even a personal video of the car going from workshop to us leaving the dealership.this all done as a surprise and emailed to us.i am a natural sceptic but this level of service really astonished me and my wife.i must add too that we arranged a service plan as we wanted to continue with this level of care.our advisor penny haley did a super job and once again made us feel valued.well done

Had a service there yesterday. All the service reception desks state vehicles will be washed......mine wasn t but I couldn t be bothered walking back in to mention it.

Minor I know and everything else was first class but it needs mentioning.

Must say that I had a great experience with Swindon Volkswagen. The whole experience was a pleasure to be involved with....even though I was not ready to buy a new vehicle on my initial visit, Gareth and the manager Adrian were in my eyes very truthful and had no hesitation in answering any question's that I had... This level of service ensured me that I would be buying from this garage. I would like to personally thank them both for there efforts and can say it wasn't the wrong decision to make my purchase through Swindon Volkswagen. Great service, family and friends will be recommended to you!

Andy Lewis provided excellent customer service and support during my two visits to Inchcape! He didn t pressure me in to purchasing something that was unsuitable, and was honest and knowledgable when explaining VW products and services. I would recommend a visit to Andy if you re hoping to purchase a new VW. Unfortunately, the Senior Sales Executive, Aaron, was quite the opposite. Aaron didn t even address myself or my dad, who came with me to make the purchase, and was completely impersonal and rude. If I had dealt with him, I would not have purchased the car that I did. Thank you again, Andy!

Great Car ... excellent sales person thank you for a very pleasant experience I'm extremely satisfied

Nothing but good service from these guys. Having started to get my car serviced there, and getting great service, I decided to buy a replacement for my wife's car through them. Sales team as good as the service guys. No flannel, dead straight, simple and straightforward. Very keen to make sure we were properly looked after.

Arrived and warmly welcomed under the circumstances. And had to wait a few minutes to be seen by the salesman in question. But happy with the service I received.

Great Service from Micky & Syed, Attention to detail was spot on. He listened to what i wanted and found my perfect car. The whole buying experience was easy and smooth. Thank you again Volkswagen Swindon will defiantly be returning and recommending.

Very friendly team, brilliant service from both the FOH team and services. Only had my car for 6hrs which included a brilliant clean (which my car rarely receives). Nice courtesy car too!