Adrian Coles

Review of Mann Egerton (Swindon) VOLKSWA...

I thought that you might wish to hear my reflectio...

I thought that you might wish to hear my reflections from my first and quite possibly last visit to Inchcape VW Swindon.

Last Saturday I (I am looking to buy a used car) saw an Autotrader advert for a 1.6white Passat which fitted my price range and spec requirements. I duly telephoned and made an appointment with a salesman called Tony to test drive this actual vehicle yesterday at 9.00am.

The following three events happened;

1. Although I arrived suitably early at 08.45 and informed reception I was not welcomed by Tony until AFTER 09.20. Apparently another customer had arrived. A quick explanation by Tony to explain his lateness would have been courteous.
2. The vehicle in question WAS NOT on site and is apparently currently the car of another employees wife! My journey was therefore wasted. Given that I am a widowed father of two young boys I hardly have any free time, let alone time for follies of this nature.
3. The photographs of said car clearly show a rear badge with a 2.0 sign indicating a 2 litre engine. The written description stated a 1.6 engine. I questioned Tony about this anomaly and was shocked to receive the reply that it was 'one of those things'! Almost as if this is a normal occurrence. When pressed the car was revealed to actually be a 1.6 with a false badge being displayed. Extraordinary.
I am utterly staggered by this catalogue of events. Having never owned a VW in my life it seems unlikely that I will ever do so now.