LPI, Inc. Reviews

Absolutely the worst financial company ever! illegal activities, fraudulent reporting, and unethical owner!!!! Their products are even worse!

I purchased a spa from Aqua Living Factory Outlets (BBB Complaint ID: 22898792) along with a Maintenance and Support package. The spa has never worked properly.
I initially worked with LPI for repairs but was told labor wasn’t covered because I own an Airbnb. I filed multiple support cases:
• Case #00032127 & #00032128 (Filed 01/16/25) – Unresolved. Spent hours troubleshooting their product instead of receiving proper support.
• Despite providing over 25 emails, photos, and videos, they kept asking for more "information" with no resolution.
• It took 1.5 months to escalate to a manager, who then demanded $450 for a technician and another $500 for faulty equipment replacement.
• I ultimately hired my own repair person and am awaiting a $450 refund.
Additionally, I requested they replace the spa top at their expense. They agreed—but only if I removed my negative review.

This company does not honor its warranties or stand by its products.

Do not buy a spa from LPI, Inc or any of their companies: Aqua Living, Catalina Spas, Dr. Wellness, Tuff Spas, Plug and Power Spas, Hudson Bay Spas, Pinnacle Spas Hydro Spas, Signature Spas, EneverySaver Spa Equipment or Wholesale Spa Covers.

I purchased a brand new spa from their TuffSpa line of products for ~$8,000. The molded spa cabinet had a manufacturing/design flaw, and water from rain and spa use was getting directly inside the spa, where all of the electrical components are. I filed a warranty claim a few weeks after receiving my spa, and the company refuses to do anything about it.

The company will no longer respond to me, and I am now left with a completely broken spa that is less than 1.5 years old.

Avoid at all cost any product from this place. Bought a hot tub last year. Got it late, finally arrive...circuit board broken..month later finally replaced. Month or so later some panels falling apart. Month layer, motor busted. Next find small screws in tub. "TUFF TOP" is warped and does not close Now for the last 5 months trying to get items replaced. Week after week another story ...no one reads the case file as they are fixing piece by piece each time closing the case out. No one returns calls or emails. Perma hold and when you finally get someone they said the case has been resolved . Which is incorrect. Anyone know if I can sue? Bbb does nothing

I own one of their spas. She s about 6 years old and I ve been through two pumps and two power packs. On the last power pack I purchased the upgraded model and was assured it was built with better parts.
If I had it to do over, I d buy another brand. The spare parts guys are great, but another power pack has died. I m going in a different direction...

We have really been enjoying our new Hot Tub, therapeutic water jets massage away the tightness in my shoulders and neck muscles so relaxing, customer service very knowledgeable and professional, quality products at affordable prices, we will definitely recommend this company to others

Lpi offers quaility constructed products, unbeatable prices, customer service very helpful answering all my concerns and questions have referred all my friends to them

LPI dba Aqua Living Spas is nothing short of a joke! PLEASE do your homework before doing business with this company. Do not fall victim to their erroneous claims that they stand behind their products, or the ploy to entice business by stating that they are a local company. It's not worth it.
My experience has been a nightmare in the 7 short months I have owned my spa. Initially, my spa was delivered several weeks after it was promised. I let this go. We were in the middle of a pandemic. Life happens. Next, I paid a considerable fee to have my spa delivered and set up in my back yard. It was placed on the slab in my back yard. It was not set up at all. They didn't even remove the trash from the packaging. It was left all over my yard (these tubs come with a lot of packaging). Once again, I overlooked this inconvenience. I should have identified the red flags.
2 months later I had a jet adjusting knob fail. I called customer service and submitted a service ticket. The technician tells me it is a simple fix and he can send me the replacement knob. 3 weeks later...Still hadn't received the knob. I call customer service. They tell me the part was never ordered. 2 additional weeks later, I receive the part. ZERO instructions. I once again call customer service. I am reprimanded for not knowing how to fix a simple knob (there were several parts to it). He likened it to "changing a light bulb" that any child could do.
I was irritated, but refrained from posting a review as I take reviews seriously when purchasing a product.
Fast forward to today. I will spare most of the details as his could turn into a book, but the condensed version is... My spa has been making some noises when it goes into auto cycle, like the motor is struggling and whiny. I explain the issue to the technician, who then proceeds to inform me that I need to identify the part needed so he can send it to me. WHAT?
When did I become a hot tub technician? I asked him to send someone out as my spa is only 7 months old and still under warranty. Only to be told that they only warranty parts and not service. I would need to hire a local technician to identify my issue and repair my spa at my own cost.
So, my first realization is that LPI "Technicians" are nothing more than data entry parts orderers.
I attempt to explain to him that this is ridiculous, and I am very unsatisfied with the customer service. I then request (Mostly sarcastically, I'm quite annoyed at this point) that he sends me 1 of every part that goes into my spa since all of the parts are under warranty. He wasn't willing to do that. After 30 minutes of his complete disrespect he agrees to send out a technician, which will likely never actually occur, but we shall see. Even his service ticket comments in the email I received were inaccurate, rude, and inappropriate.
Save yourself the trauma and money. Purchase your spa from a company who actually stands behind their product, and values their customers.

We got an amazing deal on our new spa customer service very professional and helpful knowledgeable staff, outstanding features on our spa therapeutic water jets, waterfall, comfortable seating absolutely love it our family really enjoys it

Hot tub was a great price. Paid extra to have it delivered to your location guy showed up by himself needed me and 4 of my friends to help him Carry it. Spa loses program every time there s a loss of power and needs to be reprogrammed. Spa is 7 to 8 months old and all the head rest are peeling manufacturer will take any responsibility. I guess all I can say is you get what you pay for. Also horrible customer support been on the phone with them all day only manage to speak to people none of them helped.

We got an amazing six person hot tub, therapeutic water jets, waterfall, comfortable seating, customer service very knowledgeable and professional answered all our questions, unbeatable prices and quality constructed products we will definitely recommend to everyone we know

DO NOT BUY FROM THIS COMPANY!!!
I purchased a LPI X-6 model 3/2/2017. After about 7 months all the massage jets fell apart with in a few weeks of each other until everyone was broken. Leaving ball barings all in the bottom floor of the tub! The stereo speakers lasted about 18 months!
Today, i have a leaking Split Bracket at the heater pump! Typically these need to simply be tightened with a screw drive! However, the manufacter DID NOT install the brackets correctly! All the screws are facing the floor making it impossible to tighten or even remove! NOW, the entire pump must be removed to gain access to the 2 bracket screws!
MANUFACTER DEFECT
POORLY AND CARELESSLY BUILT!
Customer service is only interested in selling new products! I got no where with them on customer support and product replacement!
They only see dollar signs! They don t care about me, the past customer!
The Dissatisfied customer! So, I have decided to warn others so that they do not have to go through what I have. Yes, you save money buying wholesale but you get no customer service and the product is built poorly!

Worst hot tubs and even worse service! Whatever you do do not buy from LPI, Dr Wellness, Catalina or anything from this compnay. Business owner to business owner, completely unacceptable.

We got a fabulous deal at LPI fully loaded hot tub unbeatable prices sales associates are very professional answering all our concerns and questions about the spa the delivery was quick and easy

We ordered our hot tub they said will take 4 weeks to deliver, took them 6 weeks to deliver it. Got it June 3. 2 weeks later found a leak, called service they have sent 3 people out for them to be told over and over it is cracked, came to us cracked. We have the water fall tub and we have not used that feature due to the crack in it. But mind you they are still taking thier payments out. So we have called them since the 2nd week we received the tub and still on Sept 20 they keep giving us the run around. We are about to get nasty with them.

LPI spas come fully loaded therapeutic massage jets to relieve lower back pain we have really enjoyed relaxing every evening and my family really loves it we highly recommend this spa

When is a good time to call? Nobody answering phone

Ordered my Spa in May, got it delivered in August. Sides are smashed in, I contacted LPI, they said as long as Acrylic is ok accept it and we'll fix it. It's been over a month now since i spoke with their "customer service" and haven't heard a peep about it. Also, the Spa is very poorly designed, and still can't one of the seated areas to work, knobs are low quality and don't turn easily, need to dry hands and use both of them to turn it. I wish I would've bought somewhere else, every time I talk to the sales rep his response is how I got a great deal buying from them. This "great deal" is pretty lousy! I guess you get what you pay for! Just stay away from these people!

Quality constructed products very affordable prices knowledgeable staff the delivery was quick and easy will definitely recommend LPI to others

We have really enjoyed our new six person hot tub relaxing or entertaining our family and friends, the features are outstanding, therapeutic water jets are fantastic relieves lower back pain and arthritis related issues will definitely recommend this company to everyone

Looking for a quality constructed hot tub check out LPI they have unbeatable prices easy and quick delivery fabulous deals we are very pleased

I purchased a G-10K and have had nothing but problems with it. I ve had leaks since I purchased it in October 2018. Warranty expired after a year and have been in my own to present (7/2020). The price was great, but the leaks have been a complete disappointment. I had a Cal-Spa for 17 years and never had one leak!!! You get what you pay for I guess

If I could give this company a review of -0 I would. The "top of the line" hot tub we purchased from them is the worst purchase of my life. Their customer service is a joke! The Hot Tub looks like someone put it together in their garage with untreated lumber, spray foam and bubble wrap. The plastic siding all around it is terrible. We have spent more time fixing it than sitting in it. I am just disgusted with it and the price we paid was outrageous! Do yourself a favor and purchase it from some other company. Stay far away from them!

Armstrong Catalina hot tub delivered in May . We live in Atlanta where we have learned there is no local tech support and unfortunately we have had serious issues since arrival . Tub kept heating from start , temp was set to 88 but it was heating to the hundreds which required me emptying and refilling to keep from overheating several times a week . Temp raised to 107 when we went out of town . It took six months , four separate technicians to visit and countless hours calling and on hold with LPI to get problem fixed . Thankfully heating issue is resolved but now our lighting isn t working ! The tub is located on a large reinforced deck with main entry to tub and another side completely open but LPI are now refusing to honor warranty unless my husband and I ( both in our fifties ) move tub away from wooden railings it is set next to on two sides . Sadly we have realized two things
1) we have bought a poor quality product
2) the company has no intention or ability ( local technicians say they don t want to work for them and they are located in Tennessee ) of honoring warranty.
The hot tub was bought through Aqualiving .
I wish I had done better research and not been impressed with false promises of a top quality product at a low price ( tub still cost $7000) . This has turned out to be a stressful , exhausting experience and not the relaxing , fun time we hoping for .

Looking for a quality product at a reasonable price check out LPI the sales associates are very professional and knowledgeable about the product they answered all my concerns and questions about the spa we have enjoyed relaxing and entertaining our family and friends since we received it

I ordered a bath tub several weeks ago that was supposed to be delivered last week. I have contractors on standby and no one will give me an order update.

UPDATE: I received an email letting me know that it will be another 3 weeks. I ordered the bath on 4/30, it was sent to production on 5/14. It is "supposed" to be shipped 2nd week in June. I was told "so many procedures are in chaos" but they are misleading customers with inaccurate 10 -15 business day timelines. I have lost trust in the delivery timeline as well as the quality of the product.

LPI has great customer service affordable prices and quality products we have loved relaxing since we received our spa

We are very satisfied with our new spa, enjoy relaxing after a long day entertaining family and friends on the weekends got a great price within our budget quality constructed product we will definitely recommend

Will never call you back. No way to call and get a service appointment. Warranty is useless they won t respond

Ordered a hot tub in May, due date stated on the order 6/27/19 and never received. I continuously called LPI and constantly reached voicemail, get left on hold, and get told I d get a call back in which I never do. The only thing I ve heard (7/2/19) was that the tub has not even started production and the woman in customer service would email her supervisor and said they would get back to me (never did) and would email production. Ordered from Aqualiving in Rhode Island. Contacted the woman in the store where I ordered from and she also told me they said they will call her back (which I m also waiting for). I wouldn t suggest spending thousands of dollars on a hot tub or any product here considering the lack of customer service. Also, they put the incorrect address on the order sheet and spelled my name incorrectly as well. For a $6000 purchase I would assume at least the paperwork would be handled with care.....

Danielle was very knowledgeable and professional highly recommend this company she answered all our concerns and questions about the spas worked out a great deal for our family within our budget we are very pleased

Very satisfied customer with our recent purchase at LPI quality products outstanding prices the sales associate was very professional and helpful answered all my concerns and questions very happy

We got a sensational deal at LPI quality constructed products at an unbelievable price, customer service was very knowledgeable and professional answered all our questions and concerns about the spa, quick and easy delivery, absolutely excellent service will recommend

DO NOT BUY FROM LPI!!! We purchased a hot from a parking lot sale in June and was told it will be delivered in Sept. Called to check in Sept and was told it will be 8 more weeks. Called at the end of October and was told it may be Feb 2021. Then 2 days later they called to say the unit will be delivered the next day. Upon delivery, it came with the wrong lid and no chemicals. Upon further inspection it was not the 110 I ordered but was a 220. When I call LPI I was told "to bad" and I could pay shipping for it to be returned or keep what I have. They did credit me $200. I had to pay out $900 for an electrician. I was told the correct cover would arrive in 4 weeks. Eleven weeks later I received an email that the cover would be delivered and a freight company would call to set up an appointment. Freight company never called and the top was delivered anyway. Upon inspection it was damaged and will not lay flat on the unit. Freight company will not take the package back and no one at LPI will return a phone call or an email. This has been the worst customer service experience I've ever had. LPI should be ashamed of the way they treat their customers considering the amount of money they are making off of their products. DON'T BUY FROM LPI!!!!

LPI has several different models of spas and the features are amazing, unbeatable prices customer service very knowledgeable and helpful answered all my questions about the product, the delivery service was professional and polite when setting up our spa will definitely recommend

Really, having your National Sales Director (Joey Dobler) post 5 star review. Ask me how horrible my experience was. I still have a tub waiting to get picked up in my driveway. I really wish I could attach pictures. I have my receipt, verified purchaser.

Lpi new company that bought out leisure bay.i had issues with my hot tub.i have talked to 3 tec on the phone an all has been super nice an helpfully. Dinosed it an was sent a new top control. It arrived in 10 days. I wish they could do 3 day shipping on warranty parts. But still was extremely happy after reading other reviews. Billy has been very professional an helpfull. Previous owners in fla was not impress by.ty Billy

30k for swim spa delivered in august did not work since day one. Computer panel not responsive and ozone defective. Tech support sent wrong parts and disconnect you when you call. Anyone want to buy a 30k water bucket

I purchased a Hot Tub 2 months ago that said was in stock ready to ship. I never received it. I have tried calling with no response. I left messages many times with no call back. I sent emails and got no response. Stay away. Buy from a local reputable company.

We have really enjoyed relaxing and entertaining family and friends in our new Hot Tub, fully loaded, affordable price, quality constructed product, sales associates very knowledgeable and professional answered all our questions we will definitely recommend them to everyone we know

The setup of my swim spa was as bad of a service I have every received from anything I have ever bought. Yes they set the tub, left the garbage (plastic and wood) all around the spa on the ground. The steps and cover lifter came in two weeks later. They where not install like the salesman promise. I had to put the steps together and the lifters. I have not got the lifters under the tub yet. Have not figured how to lift it to do so.

I would strongly recommend anyone looking for a spa or swim tub to look else where. NOT LPI

They run this company like it's a hobby. It has been 7 weeks and I still have not received the cover lifter I ordered. This has to be the worst customer service I have ever experienced and this is coming from a 57 year old man.

Ordered a spa in early June through lowes.com. ( just a heads up, these five star reviews look rather suspect.) delivery date was supposed to be September 8th 2020 figured that was a long time to wait but we were okay with that. As we all know, it takes a lot of prep to prepare the instalation of a large spa, so it'd be nice to know the progress report on the exact delivery date being on time. Contacted Lowe's at customer service to correspond with LPI to confirm the delivery date. Lowe's stated that they we're on hold for 35 minutes and we're hung up on at LPI spas. so I took it upon myself to call LPI several times same problem, could never get through to customer service not even tech. It is now October 18th 2020 and I received another email from Lowe's for a third delivery date change once again to November 14th. It is my impression that either this company got hit by ICE and they have no more employees or they are going out of business. Do not buy from LPI spas!!!

LPI Will save you a lot of money upfront But you will PAY THROUGH THE NOSE when the rushed, inferior construction yields leaks, hose fitting brakes, and many other failures. Oh, sure People on the phone are nice. But when you re trying to get repairs or service or payback for faulty construction All you get is sorry your one year warranty is up . Save yourself great pain Avoid LPI Inc.

Absolutely the worst customer service possible. I placed an order on September 20th for some filters & chemicals, received no notification from the company that they received my order that it was in process. I just called to find out that my order had never been processed still sitting at their warehouse and they will see that it gets shipped next week. I told them to cancel it and I'll order from Amazon! Do business elsewhere!!

Danielle was very knowledgeable and professional helped us with our questions and concerns about the product we are very pleased with our purchase

I bought my hot tub from a home show last year they told me a came with a lifting mechanism in the lid and a set of stairs And I'm still waiting on my list mechanism to be shipped to me

LPI has quality products outstanding customer service and affordable prices we are satisfied customers

81 jets pure relaxation, I sleep better now that I can relieve my tensions from a long work week so make the jump and buy yourself a new hot tub and start relaxing today!!!!

We purchased a hot tub in April, received and it broke down in June. Still have not got it fixed. They won't return emails, and I'm currently on hold now for over 20 minutes. This is ridiculous. I do not and will not refer this company to anyone. FIX MY HOT TUB OR SEND ME A BRAND NEW ONE. Geez ....

LPI has got some amazing hot tubs unbeatable prices sales associates very professional and helpful delivery service very quick and easy

LPI has quality products outstanding prices great customer service we are very satisfied with our overall experience we will definitely recommend to others

We absolutely recommend this company to others we got great customer service, quality product at an affordable price, fully loaded two thumbs up!!!

We love our new hot tub unbeatable prices the sales associates very professional and knowledgeable about tub spas we love relaxing after work or entertaining family and friends

Read the BBB.org reviews and complaints for LPI, Inc. (the manufacturer) before buying.

Unfortunately, this company has quite the scam going, and we fell for their bait & switch. LPI supposedly creates (or at least owns) the Catalina and Pinnacle brands. We purchased what was supposed to be a Signature Spa brand from an LPI roadshow, which was ultimately a tent in a mall parking lot.

We were sold a certain model branded by Signature Spas for a total of $6700. When the hot tub arrived, it was branded Home and Garden Spas and did not have all of the features that were included in the documentation that we were provided at the time of purchase.

Fortunately, we realized this before the company cashed our check so we were able to place a stop payment on the check and try to work through the customer service. We were assured that we just received the wrong model and that someone else must have received ours, yet the rep would not provide any pricing information for the hot tub that we received.

We are still waiting for a refund for our initial $2700 deposit and the company has already come back to pick up the hot tub that they delivered. When I dug into this company and their brands, the brand that the delivered was their lower end model that they sell online at stores like Home Depot and Lowes. The $6700 model that was delivered was only $4900 at Home Depot, yet the rep refused to do anything for us other than pick up the hot tub or offer $300 worth of additional filters and supplies.

DO NOT BUY FROM LPI! Their brands include Laguna Spas, Home & Garden Spas, Catalina Spas, Pinnacle Spas, and Signature Spas.

Danielle was very knowledgeable and professional answered all our concerns and questions we love our new six person hot tub well constructed affordable prices we are very happy with our decision

I bought a control board last year that board did not work . They sent another one, it worked a couple of weeks ago that board starting tripping the breaker. I called them the board was just over a year old, it cost over 400 to replace I asked Larry if he could help me out on the price since it was just over a year, couldn't give me any love at all. I was on the phone for 30 min just to get this answer. Funny thing is I am planning to buy a new Hot Tub and was going to talk to them about it but not now ,great job guys way to do business

We have really enjoyed relaxing in our new spa, therapeutic water jets relieves my lower back pain and tightness in my shoulders and neck, we love everything about our new spa, entertaining family and friends or simply relaxing after a long day we definitely will recommend two thumbs up

can't even believe they are in business, bought hot tub 12/9/2018 and as of yet nothing. didn't have a problem taking the money but delivering the tub is a different matter. called many time and all I get is let me call someone else. I'll get to you and it never comes.

Where do I begin!? Close to a year later, and no jacuzzi, my sales rep has "Retired" and I have been being charged now $300/mo for 9 mo plus my down payment without my knowledge!! Disputing everything at this point I want nothing to do with this company!!! ZERO STARS!! STAY FAR AWAY!!! TOTAL SCAM!!!

I've had good customer service over the phone. I've called in and they listened to ensure I was ordering the correct part for the issue I described. This is my third time to use the parts department in 4 years. I had to reread some of the other reviews, it made me wonder if it was even the same business but it is. Hope your experience is a good one like mine have been. Thanks!

Very satisfied customer quality products outstanding prices fully loaded we love our new spa

Fabulous six person hot tub quality constructed products very affordable prices we highly recommend LPI the staff was very knowledgeable and professional we have enjoyed relaxing since we received it

We got the HG90 hot tub and it is AMAZING! Joey was our salesman and he was great to work with! Make sure you have a bobcat or several people to help you unload it! Our first one came damaged beyond repair but LPI was awesome and got another shipped out right away. So make sure you examine the tub real well on ALL sides and inside. The shippers do not care anymore and someone along the line used short forklift forks, which it clearly states on the side not too, and damaged it as well as just neglect. So that is the only thing I highly suggest, inspect it! We used a bobcat with long forks to unload it, this is a must unless you have several strong guys and a flatbed or something.
This hot tub is so nice and I feel like very good quality for the price. We live in North Dakota so I did put an insulating wrap around the outside of it just to help it be a little more economical in our cold weather and just to help it out a bit. Not sure it is needed but I feel better with it on. I would recommend buying a tub from LPI. As of now we have not had anything to worry about. I will let you know if in the future they are not good to work with or at helping if issues occur but as of now we love it and it feels like we are on vacation everyday using it, lol

Good place to work we are working hard for our customer ... A good workplace we work hard to please our customers

Totally disappointed , very poor customer service , ordered a hot tub cover , the first rain and strong winds , it ripped right down the seem ( it was not even a week old ) when I called them . They said they could sell me patches for $70 . The cover was $450 ! Wouldn t recommend purchasing from them !

We got a fabulous deal on our six person hot tub we have really enjoyed relaxing every evening since we received it the spa fully loaded helps with my arthritis and lower back pain

LPI has several different models quality products affordable prices great sales associates very knowledgeable and professional very satisfied customer

We are extremely satisfied with our overall experience and the purchase of our new Hot. Tub, fully loaded, sensational price, customer service very knowledgeable and professional, we love relaxing after a long day or entertaining family and friends we definitely recommend this company

If I could rate this company lower If I could! They will not stand behind their warranty if your spa develops blisters, even though the warranty spcificly states a five your warranty against blisters. I have been dealing with trying to get LPI to repair my spa for 6 months. They will not respond to emails and if you call you will waste you time having to wait or if you are able to speak to someone they will make promises but that is all you will get. I had to contact their local BBB to even get them to respond, after they claimed the blisters was due to improper chemicals. I would not purchase any of this company products.

I would give zero stars, if only able to...LPI and I entered into a contract on 8 August for me to purchase an IN STOCK hot tub for delivery within 8 weeks, which was 2-4 weeks past normal delivery times due to COVID. I put an immediate CC deposit.

At just over seven weeks, I contacted LPI to inquire about the delivery date and was told by LPI:
Reference your invoice and it should show that your purchase would take approx.8 to 10 weeks.. It will be at least 3 weeks or so unless something opens up and we can deliver your purchase" (My invoice says 8 weeks)

Today, almost 11 weeks post order, I contacted LPI again
The LPI reply: We are are approx.10 weeks since you purchased. The invoice should reflect that your purchase should be ready for delivery in 8 weeks. We do apologize for the delay, unfortunately there are factors right now in our lives that are not in our control. As of today, we are estimating at least 3 weeks or more to complete your delivery. None of us can predict the future Unfortunately our supply chains are very irregular." "Delivery time frames have not been met but we can assure you this a Nationwide industry issue. Not just a LPI delay." "We are the largest manufacture of hot tubs and swim spas in the U.S. So if we are experiencing delays , other manufactures delays are at least double than what we have. .Our estimated delivery timeframes are exactly that .an estimated timeframe. It states in your delivery instructions that we are not responsible for unexpected delays in deliveries.

My response 1. I was told 3 weeks or more, and now, 3 weeks later I am being told the same thing. 2. We were well into the pandemic when ordered and the salesman said verbally and in writing that it was in stock and would be delivered by 8 weeks. ***3. LPI said it states in the delivery instructions that you are not responsible for unexpected delays in deliveries .that is a complete lie and NOT what it states in the delivery instructions that I signed. #8 of my instructions say LPI, Inc. is not responsible for any changes in delivery schedule due to inclement weather or unforeseen mechanical delays.

LPI is in breach of this contract for the inability to fulfill the terms of the contract. I was misled from the beginning and continue to have no reasonable expectation of any delivery date that can be expected any time soon.

I requested a reasonable delivery date range or an immediate deposit refund for their inability to fulfill their own terms of the contract.

The LPI reply: At this point, it seems that you are not understanding of the issues as a country we are having. Our lives change quickly and day to day. We will pass this email to our legal team as they are the division that drafts the paperwork. We do apologize but most people are understanding of what we are dealing with as a society. AND Unfortunately, this probably would of been set for delivery sooner than the decision. Enjoy the rest of your day.

This is an absolute travesty for such a large company and the supposed leader in the industry! I have been an active duty service member for more than 20 years, so don t dare talk down to me about not understanding the issues of our great country or not being understanding of what we are going through as a society. How dare them use COVID-19 as a tool to mislead customers and have no real remorse or an approx. delivery date! Shame on you for acting as if this pandemic started in August and that s the reason!!!

Own up to the mistakes, make a plan to correct them, keep your customers informed and above all be honest and offer just compensation(refund) if unable to fulfill your contractual promises!

UPDATE...LPI provided a full refund

Fabulous six person hot tub fully loaded, we have enjoyed relaxing after a long day or entertaining family and friends so much fun, fantastic experience from start to finish highly recommend

illegal workers and no pride taken in their work ice needs to raid this place

We had exceptional experience from start to finish very satisfied customer, we have really enjoyed relaxing after a long day or entertaining our family and friends on weekends, highly recommend this company to others they have a wide selection to choose from

Danielle was very knowledgeable and professional about the product we had a great experience at LPI got a spa fully loaded therapeutic water jets relieves my aching muscles and tightness in my shoulders we love our new hot tub

My husband and I are very happy with our purchase. I really like the spas are made in the USA!

We had a great experience at LPI Danielle was very professional and helpful answered all my concerns and questions we are very satisfied with our overall experience and highly recommend this company to others

BUYER BEWARE: We ordered our hot-tub and were told it would be here within 2 - 3 weeks. We are now at 5.5 weeks and still do not have our hot tub. Constant run around with empty promises that it would be on the next shipment. . They do not return phone calls and do not answer calls. This is a terrible way to run a business. DO NOT BUY FROM HERE!!

No local support and they sell inferior products. The cheap price is not worth the difference in buying a quality product from a local spa company. Go for a quality hot tub like American Whirlpool or Vita Spa.

Looking a great spa at an affordable price check out LPI they have several different models to choose from quality products and knowledgeable sales staff

Ordered a swim spa from this manufacturer in a parking lot at a show. Gave them $3,500 down payment. My delivery date was 90 days out. Followed up to firm up delivery date 90 days later and was told it would be another 4 weeks. Followed up on that at 8 weeks later, told another 3-4 weeks. After questioning the honesty of this transaction Company abruptly cancelled my order against my wishes. Do not trust this company, when they can't deliver they make a quick exit. I had a new patio and retaining wall installed, had electrical work done to prepare for this spa that I will now never get!! I have spent thousands of dollars in preparation work for nothing.

Looking for the perfect spa check out LPI six person hot tubs fully loaded, affordable prices, sales associates very knowledgeable about the products, we really enjoy entertaining our family and friends or simply relaxing after a long day, helps my lower back pain I will definitely recommend them to everyone

LPI has several different models to choose from amazing unbeatable prices, quality constructed products, delivery was quick and easy we have really enjoyed relaxing every evening since we received it

LPI is guilty of theft of services. They hired our business and then refused to pay for the completed work order.

Horrible customer service... this people are not responsable for their products..I got my hot tub delivered two weeks ago. My hot tub never worked!!!! Still waiting for technician..

The worst products made,I've got rusty parts throughout my $14000.00 tub and the service is even worse than the product. I was promised a years worth of chemicals,I never got more than two sample packs.I can't get a call back.
My recommendation. Is to run!!

We are very pleased with our overall experience at LPI Danielle was very professional and knowledgeable answered all our questions explained everything about the product and helped us choose the perfect spa

Check out all these amazing Hot Tubs, all the features offered, outstanding customer service and knowledgeable sales associates answered all my questions and concerns about purchasing a spa. We really enjoy relaxing after a long day we are really satisfied with everything

We just received our new Hot Tub and really enjoy relaxing every evening after work, Aqua Living offers quality constructed products, affordable prices and so much more, we will definitely recommend this company to others

We got a fantastic deal at LPI on our six person hot tub therapeutic water jets massage neck and shoulders helps relieve lower back pain, very comfortable great price outstanding customer service, highly recommend. Very satisfied customer

Absolutely love our new spa the therapeutic water jets are sensational they massage my neck and shoulders to relieves the tightness helps relieve my lower back pain we love relaxing after a long day, we have recommended them to everyone we know

We purchased a tub about 2 years ago. For the most part they were helpful and tried really hard to get our buisness because I was very leary at some of the reviews I had read. Against my better judgment we purchased. There was minor damage when it arrived along with issues of it heating up. We had that fixed. Few months later a speaker went out, a few jet pieces cracked. Got those pieces sent not a problem. Then the heater went out, again got a new part no problem. Then the pump went out got a new piece to fix it but had to have a company repair it for us. we had to pay out of pocket for over 200 dollars. Then, It stopped heating up again.... got a new heater but that didn't fix the problem and we need a new board... over 400 to replace the part alone.. This company uses poor quality parts and manipulates you into thinking it's a quality product. Go elsewhere!!

Great prices quality products the customer service was outstanding answered all my questions and concerns we will tell everyone we know about LPI

I wouldn't even give them a 1 star but had to since I wanted to leave feedback.
Well! Where do I start! Went to the Louisville Garden and home show, and my sister and I got a deal on a hot tub. Beware if it's a deal there is problems to follow.... so I get the hot tub delivered at 6 something in the morning, scratches and broken panels. Called the guy that delivered it and he was a JOKE.. Called main corporate office and been talking to a really nice guy "but that's his JOB" well we had new panels sent right out ( wrong ones) called Jason and told him what the issues was and well we got new panels sent out and GUESS WHAT???? YES STILL THE WRONG ONES. I'D ADVISE PEOPLE TO READ REVIEWS... I WISED I HAD BECAUE I WOULDN'T HAVE DEALT WITH THEM. Now my Sister got the same hot tub and they had the wrong top for hers. It was like a act of Congress to get anything. Wouldn't recommend this place.

Beware!! Cheap China pumps, components that do not last. 3 years and the impeller went bad. Spa tech quoted $315 for new impeller and seal rebuild. Took the pump in and nothing is interchangeable. Basically a throw away piece of garbage. Now I am looking at $650 for new pump including install.

$5880.00 spent on their G12 spa 10/16/2015. Thought it was a great buy. Boy was I wrong!!!

I top of that, since the beginning, silicone comes out of virtually every jet. Creates a white gum ring all around the spa water line.

Don't make the same mistake I made. Buy a name brand spa with quality parts.

Very satisfied customer, fully loaded hot tub, affordable pricing quality constructed products, we have enjoyed entertaining family and friends or simply relaxing after a long week we will definitely recommend to others

My husband and I purchased what we were told was the top of the line Catalina hot tub. At first we had no problems but then the screen in the hot tub started to have issues. We put in a service ticket and in the mean time led lights on the outside of the spa went out. This is all 1 year after purchase. The black plastic knobs have completely gone gray and white in discoloring. It took 3 months for our first service ticket to be fulfilled. Now we receive what was supposed to be the knob replacements however it ended up being parts for a spa we don t even own. We were assured this company stood by their products but that is an absolute joke. We shouldn t be having these issues 1 year after purchase and most definitely shouldn t be having problems having our spa serviced!!! Do not. I repeat do not purchase.

LPI offers quality made products, sensational prices customer service outstanding delivery service was excellent very professional and helpful we are very satisfied customers