LPI dba Aqua Living Spas is nothing short of a jok...

LPI dba Aqua Living Spas is nothing short of a joke! PLEASE do your homework before doing business with this company. Do not fall victim to their erroneous claims that they stand behind their products, or the ploy to entice business by stating that they are a local company. It's not worth it.
My experience has been a nightmare in the 7 short months I have owned my spa. Initially, my spa was delivered several weeks after it was promised. I let this go. We were in the middle of a pandemic. Life happens. Next, I paid a considerable fee to have my spa delivered and set up in my back yard. It was placed on the slab in my back yard. It was not set up at all. They didn't even remove the trash from the packaging. It was left all over my yard (these tubs come with a lot of packaging). Once again, I overlooked this inconvenience. I should have identified the red flags.
2 months later I had a jet adjusting knob fail. I called customer service and submitted a service ticket. The technician tells me it is a simple fix and he can send me the replacement knob. 3 weeks later...Still hadn't received the knob. I call customer service. They tell me the part was never ordered. 2 additional weeks later, I receive the part. ZERO instructions. I once again call customer service. I am reprimanded for not knowing how to fix a simple knob (there were several parts to it). He likened it to "changing a light bulb" that any child could do.
I was irritated, but refrained from posting a review as I take reviews seriously when purchasing a product.
Fast forward to today. I will spare most of the details as his could turn into a book, but the condensed version is... My spa has been making some noises when it goes into auto cycle, like the motor is struggling and whiny. I explain the issue to the technician, who then proceeds to inform me that I need to identify the part needed so he can send it to me. WHAT?
When did I become a hot tub technician? I asked him to send someone out as my spa is only 7 months old and still under warranty. Only to be told that they only warranty parts and not service. I would need to hire a local technician to identify my issue and repair my spa at my own cost.
So, my first realization is that LPI "Technicians" are nothing more than data entry parts orderers.
I attempt to explain to him that this is ridiculous, and I am very unsatisfied with the customer service. I then request (Mostly sarcastically, I'm quite annoyed at this point) that he sends me 1 of every part that goes into my spa since all of the parts are under warranty. He wasn't willing to do that. After 30 minutes of his complete disrespect he agrees to send out a technician, which will likely never actually occur, but we shall see. Even his service ticket comments in the email I received were inaccurate, rude, and inappropriate.
Save yourself the trauma and money. Purchase your spa from a company who actually stands behind their product, and values their customers.