This company does not honor its warranties
This company does not honor its warranties or stand by its products.
Do not buy a spa from LPI, Inc or any of their companies: Aqua Living, Catalina Spas, Dr. Wellness, Tuff Spas, Plug and Power Spas, Hudson Bay Spas, Pinnacle Spas Hydro Spas, Signature Spas, EneverySaver Spa Equipment or Wholesale Spa Covers.
I purchased a brand new spa from their TuffSpa line of products for ~$8,000. The molded spa cabinet had a manufacturing/design flaw, and water from rain and spa use was getting directly inside the spa, where all of the electrical components are. I filed a warranty claim a few weeks after receiving my spa, and the company refuses to do anything about it.
The company will no longer respond to me, and I am now left with a completely broken spa that is less than 1.5 years old.
