Marci Doetker

Review of LPI, Inc.

We purchased a tub about 2 years ago. For the most...

We purchased a tub about 2 years ago. For the most part they were helpful and tried really hard to get our buisness because I was very leary at some of the reviews I had read. Against my better judgment we purchased. There was minor damage when it arrived along with issues of it heating up. We had that fixed. Few months later a speaker went out, a few jet pieces cracked. Got those pieces sent not a problem. Then the heater went out, again got a new part no problem. Then the pump went out got a new piece to fix it but had to have a company repair it for us. we had to pay out of pocket for over 200 dollars. Then, It stopped heating up again.... got a new heater but that didn't fix the problem and we need a new board... over 400 to replace the part alone.. This company uses poor quality parts and manipulates you into thinking it's a quality product. Go elsewhere!!