Excell Business Systems Review

Expensive, very slow, cuts off all the time and tethering from my phone is much, much faster.

Honestly like going back to dial up connections.

I work with Ryan @ Excel almost on a Daily basis. His help and knowledge is priceless, even if he doesn't know he will still get the query sorted. Ryan is always happy to help and take ownership to getting my issues resolved. Keep up the good work Ryan your a credit to Excel.

Ref; Ryan Bass, Senior Project Coordinator

We have worked with Ryan on a number of projects.

He is a diligent, experienced professional who is efficient and gets things done.

We enjoy working with him and he brings a level of expertise that sadly lacks in many organisations.

Ryan and his team have provided excellent services, we are very happy. Ryan himself was extremely efficient and always willing and helpful! He put us all at ease throughout the transition. Installation was very well-organised, and the process from the quote stage right through to completion of our order was without fault. Our requirements were fully understood and executed in a very professional manner. Ryan went above and beyond to ensure everything was complete to perfection.
Overall a great experience, I would highly recommend Excell group! Special thanks to Ryan for the faultless execution.

Can't recommend this company enough, they have introduced a work ethic that exceeds all expectations.
Mikeala Eggleton has shown an amazing level of professionalism which we have been gratefully appreciated.

AVOID AT ALL COST IF POSSIBLE!!!
I have been dealing with this company through work for the last 3 years...
I do not even know where to start.
They have charged us more than double for the internet. We were lied about what was agreed with the previous manager. After we signed a contract I found all the correspondence saved.
Our contract is coming to an end and asked for the end date so we can start with our new supplier to be told it has been automatically rolled over. I have not even been told when i asked before for end date this is the case so we are locked!
Avoid as they are not very honest business!!!!

Excell provide a strong service and are professional and friendly. They have ensured that our business was connected as soon as we moved into our new office and reply promptly to all our queries and problems. We've received a great service.

Customer (phone & internet) at Chinaworks building. Telephone and internet drop out on a daily basis, have to reboot all systems constantly which is very time consuming. No compensation ever offered. Very frustrating for business owners.

Would recommend, very helpful on mobile phones, pleasant staff too.

It's been great working with Nic at Excell over the years, any issues or problems he sorts out for me immediately.

Super reliable phone system and great internet connection, if you need any telecoms make sure to ask for Nic.

Harrison did an amazing job and handling our project after various issues with another provider. Thansk for your help!

Extremely poor customer service, won't recommend this business to anyone.

- Super slow service. We were promised 100MBS speed but on good days, we are only getting 30MBS

- Internet down several times a year and customer service could not care less

DO NOT USE IF YOUR BUSINESS RELIES ON BASIC INTERNET

Just had an upgrade to our telephone system from Excell Group. Whilst the project got off to an unfortunate start as soon as Ryan became involved the installation ran exceedingly well. Nothing was too much trouble for Ryan. He responded to messages and emails swiftly and tackled all queries with a 'can do' approach. It has been a great pleasure to deal with Ryan. He is an exemplary member of the Excell team. Ryan has a great sense of humour which goes a long way too! I am most grateful for all his help and support with the installation of our new telephone system. Aaron the lead engineer on our project is also worthy of a mention as he has worked tirelessly to get round a number of unforeseen difficulties. He has worked with my organisation to ensure the minimum of disruption. We are pleased with our new phone system. Thank you Ryan and Aaron.

We moved into the Frames in January and the service in terms of speed and customer services has been faultless. In fact one of the engineers spent 6 weeks and 3 routers and varying setting, just trying to help me get the right setting so I could play Mario karts with our sister company. Very impressed :)

Avoid unless you seek pleasure in downtime.

I have never experienced so much downtime in 20 years of working in the IT sector, of course never their fault, always an upstream provider...hummmm

Honestly, I've never worked with a company that is so unhelpful, whose service is so unreliable or whose salespeople are so unpleasant and aggressive.

Can't imagine why anyone would use them unless they were forced to by their lease (as I was).

Be prepared for a long wait and a lot of excuses. Give your staff the week off rather than having them wait around doing nothing. Budget for two weeks of no productivity of output !

Ryan and his team were excellent from the start of our move to new offices. He was extremely efficient in getting information to us and always go back to us as soon as he was available to resolve any issues. Overall a great experience.

Harrison Horton has supported the setting up of our new service well. Always on hand to answer my questions. Thank you

Team extremely helpful during the deployment of our new telephone system. it was a complicated process but the team made sure everything went smoothly.

special thank you to Jorge, Ryan, Richard, Dan.

Excellent Account Management & Customer Service. Best communications company i have dealt with. Friendly & always try to go the extra mile when needed. I would recommend Excell.

Monopoly business which sends out a 4 week trainee to fix our internet issues

We had our new phone system installed by Excell Team Members Tracey and Vic. Both were lovely and managed to install it with no problems. They made sure everything was in order and tailored our system to our needs. The whole thing was arranged by Rhiannon and went without a hitch. I would highly recommend Excell as their service is premium quality.

Many thanks to Harrison Horton for all his support / assistance in organising our new telephone lines. Harrison explained each step of the process in detail which was a great help - thanks Harrison

Possibly the worst ISP in the UK.

- Persistent faults
- Oversubscribed network
- Constantly rotating account managers who's default solution is to pass the buck to a. NOC team b. their own suppliers

Under no circumstances should you consider using them.

Great customer service! They always deal with issues promptly, specially our account manager, Natalie :)

I agree with other reviewers.....overpriced, average service.

Very please with the experience I had with Excell. Our network engineer Ryan arrived on time and was very knowledgeable and gave me some good wifi advice, plus an ethernet cable since mine hadn't arrived yet! Had us up and running in about an hour. Full marks.

Awful customer service and 'unknown' technical faults.
I would advise that you steer well clear of this company. Our phones were down for days with an 'unknown' error, our business relies on leads which come through as phone calls and I had been left a dead phone line for over 48 hours. No explanation as to why this happened in the first place. I have spent far to long wasting time being passed around the company to different employees having to repeat myself and wasting a lot of time. Terrible.

Harrison and his team at Excell have been extremely helpful and friendly. I would highly recommend their service. They have answered all my questions and are quick to respond.

We looked into cloud based telephone service with BT. I was unimpressed with the way they dealt with the quote and the fact that the phone system is sent out "in a box for you to install and configure with 30 minutes of over the phone help."
I contacted Excell who came out to see me, looked at what we needed, came back with a far cheaper quote than BT (for a better system) so we proceeded with them.
I was informed of timescale throughout the whole implementation and everything that was promised was delivered exactly on time. The number port went smoothly and we are very happy with our new phone system.
Not only are we now making cost savings compared to what we were paying BT for line rental alone, the enhanced functionality of the cloud based system means that our business is far more efficiently run and working from home is much easier.
I would have no hesitation in recommending Excell.

Fantastic response and regular follow ups from the team.
Massive thank you to senior engineer Clive who is always responsive and proactive.
Very helpful!

Ryan has been extremely helpful, responsive and communicative during my new IP connectivity project. He get things done quickly and efficiently. I'm impressed. His can-do approach and professionalism enhances my opinion of the Excell Brand. So far I would certainly recommend Excell and Ryan.

I've worked with Excell for fixed line and mobile services for many years now. They always provide a good personal service, with reasonable pricing and accurate billing. So much better than dealing with the big network operators.

This feedback is for Ryan. We have had a long running project with Excell that had experienced multiple delays and complications. Once Ryan took over a PM it was turned around quickly and delivered as expected without problems. He has been available whenever needed and was able to efficiently align the required resource to ensure the project was successful.

Great Customer service, quick and reliable and gave us plenty of options to choose from which is very useful being a start up company. Would defiantly recommend this company to any business any size and especially Ryan for being so helpful and knowledgeable!

Great service from Excell Group... Harrison kept me up to date with our order and followed up to make sure everything was fine after

Excell are a great IT company, Ryan and the team have been extremely helpful throughout the whole process of our office move and change of IT services. Ryan is very diligent, proactive and helpful, he is always available to answer any questions you may have. Thank you Ryan and the Excell team!

Absolute nightmare with this company and if I could give this horrible business zero stars, I would. We are part of Workspace and were forced to use them, but after getting fleeced on every level, we decided to cancel our contract with them and just use mobile hotspot which has provided us A LOT LESS GRIEF. They were not prepared for us the week we moved in (despite having contacted them 6 weeks earlier to set it up) and then Abbas Ali - our account manager- tried to sell us a product our small business did not need despite my protests, which meant we waited a week longer than necessary to have someone (try to) install a huge router that our little office could literally not use nor would it work anyway - when what we needed could be activated remotely in minutes!! They have still been sending bills despite our contract ending 31 October, have not refunded our deposit and every time we message them about this, they come up with excuses, pass the buck, or make it seem like it's something on our end that we didn't do to cancel the contract or get our refund. AVOID AT ALL COSTS!!!

We have been a customer of Excell for 6 years now for Landlines, Broadband and Mobiles. The account managers and customer support staf do a great job of resolving any issues I've had to throw at them and have been a great help with multiple new offices we have opened. Our Mobile Client Development manager has done a great job in helping us reduce our Mobile spending and highlight usage issues. Whenever we have gone to market for renewals, Excell have always come in cheaper than any other provider. I would have no problems recommending Excell on my own experience with them.

Very poor service as per other comments

The following 5 star reviewers ALL work for Excell Group

Edward Aspeling - Excell Sales Director
Aaron Lau - Marketing Contractor
Darren Eley - MD
Azi Mukadam - BDM
jessica allen - Senior Marketing Exec
Seb Daniels - Digital Marketing Exec

Adam was really good. Great customer service! 5 stars

Great service from Excell. Our account manager Azi provided advice and support from the start, and is always on hand to answer questions quickly and efficiently. Good technical support - on the one occassion our service was interrupted (not through Excell's fault) there was an engineer on site within a couple of hours who resolved the issue within minutes. The service has been seamless. I would recommend.

Excellent client service. Dana (Cambridge office) is an asset to the company. Speedy responses and always helpful.

Very prompt in processing requests, we wanted an analogue line and they delivered in half the time advertised.
Happy customer here.

I ALSO have very little to add except to reiterate what other people have to say about to Excell Group. Its a horrible company that is forced down your throat without any apparent benefit. Its forced by WorkSpace and if not we would drop them in a heartbeat. What a bad value for money that forces you to pay for EVERYTHING 5X THE NORMAL PRICE. If I wasnt in a workspace, I WOULD NEVER EVER USE THIS COMPANY EVER!!!

I have very little to add except to reiterate what other people have to say about to Excell Group. They are an awful company trading off a monopoly. In the Workspace building that we occupy I do not know a single person who considers Excell to be effective or value for money.

All users would drop them in a heart beat if they weren't forced to use their services. Be very wary about renting a workspace office. Though both companies do share a philosophy of minimal service and maximal pricing.

PS. The 5 star review here (which is the only review above 1) is by Seb Daniels who does Digital Marketing for Excell.

Have been a customer for 5 years now with around 85 SIMS, Dana, our account manager for the last 3 years has always been fantastic, personable and competent. Pro-actively managing additional costs on our behalf and continually looking for ways to reduce our billing. Responses are quick and she's handled more then one discrepancy on our behalf relating to our billing from the network partner without being prompted. Very pleased and would recommend.

Harrison did fantastic job - and so quick! A pleasure to deal with after some other larger faceless companies.

We have used Excell for our mobile communications for almost a year and received excellent customer service. They have reduced costs with their consideration of each individuals tariff, would recommend.

We have been working with Ryan Bass/Excell across multiple successful site migrations over many years, his attention to detail, ports, configuration, timelines and thorough approach refreshing and to be commended, an asset to any organisation - well done

AAA service from Ryan. One would have thought that setting up the phones in our new office would be an easy job, but in the end there were several unexpected issues and it took almost three hours.

It did not matter. Ryan kept working patiently until he had everything up and running, and he even was kind enough to rescue a faulty PC from oblivion and make it connect again to the WiFi network. Thank you so much!

Harrison Horton did a great job when we were porting our lines.

They managed our SIP migration brilliantly. There were the inevitable issues with BT, but Excell were on it, and made sure everything worked at the end of the day. Great.

Excell took over from our last telecommunication partner and completely overhauled our network to enterprise level, taking DistagQCS into the future with a vastly superior communication package. The integration and setup had its challenges, but Excell's experience and knowledge overcame the challenges with ease, as their hands on approach to communication is second to none. This high level of dedication runs through the Sales team to the dedicated Account Managers and to the vastly experienced engineers. A joy to work with.

Fully Upgraded to new Internet and VoIP phone system through Excel. Ryan was outstanding at coordinating and going over every issue, no matter how small. Thank you Ryan

Installation was very efficient, from the quote stage right through to completion of our order. All staff were courteous and very helpful. Our requirements were fully understood and fulfilled with a minimum of fuss.

Had to get an Fibre Upgrade (at our office) sorted on an urgent basis due to the second lockdown and Rhiannon Harrup from excell got this sorted within 24 hours!! We had started the ground work before but the install had not been completed and she rushed it. You are a lifesaver Rhiannon!!

This star rating is for Ryan.
My company has been using Excell for years. Ryan stands out as someone keen to provide excellent client service. He is very communicative and works hard to put me in touch quickly with the right team members and make sure my issues are resolved. Top guy.

Great customer service, always deal with our business phone/internet issues immediately. Price is unbeatable too. We would defiantly recommend Excell!

Sales rep at Excell would lie and say anything to close the deal. Service is not what we expect and way more expensive than comparable services. Definitely shop around and avoid Excell

Recently moved offices within Workspace, where Excell are the only telecoms provider, and after an initially frustrating experience trying to transfer my services from one office to another, I complained and received a response that solved the problems I was having. This was a very positive response when they could have just hidden behind 'process'. Well done Excell for providing excellent customer service!

Just moved into an office and Excell has set up and supplied the internet for me. This all happened at very short notice extremely efficiently. The service I've received is second to none by knowledgeable, friendly and helpful staff. Many thanks for a fantastic service and I now have very fast broadband.

Awful experience using Excell telecoms at Parkhall Business Centre. Our Internet services were not set up during our first week at the office. Our Account Manager was completely unresponsive to any emails. We have now left the premises, Excell billed us for a month we were not there. We are still waiting for a refund 3 months later. If there was a Zero Stars Rating Option on here it would still be generous.

Shocking service so far, and I'm only 1 month in to my contract with Workspace/Excell. Worrying really considering I have to use this company for the next two years. I've called customer services multiple times to find out why my internet isn't yet active, only to be told each time that someone would call me back. It's now costing me a fortune to tether the internet from my phone each day.

Extortionate pricing with zero value add. Like a really expensive Ryan Air. I strongly advise you seek alternatives...any will be better

Absolutely rubbish to say they are a communications company. Their services are shocking are extremely poor. Didn't even want to leave them 1 star as they don't deserve it.

From initial contact and meetings with Stuart to being handed over to Ryan, I cannot fault the service and updates we have been provided with. Look forward to being looked after by you guys for both our telephone system and broadband :)

Harrison was a great help and made the whole thing seamless as possible

We have broadband and Wi-Fi services supplied by Excell to our office of 20 people. We started in August and the wi-fi has always been very poor. It is still not working properly. We pay huge monthly bills as we specified high bandwidth and a yet the support team can't seem to get a fix that works. I have asked for this to be escalated and had no response. Very disappointed with the service.

Excell are totally hopeless - worse than BT - which I didn't think was possible! I have no idea why Workspace (who are generally a well run company) have an agreement with them. I can only assume there are some backhanders going on, because it's definitely not a rational choice.

Wonderful service from Azi and the team - very fast broadband and good tech support.

Harrison Horton has been very efficient and kept me informed constantly with regard to our installation.

We've moved to Excell from BT to provision both our leased line and SIP trunks. The new fibre FTTP internet line was delivered rapidly (By BT OpenReach engineers) and the transfer of phone lines and numbers followed several weeks later, all managed without hitch. We've found Excell to be very responsive, friendly and open. We're a small NFP Charity and now enjoy larger cost savings thanks to more aggressive rates compared to BT, who, restricted by policy, are unable to price match.

Tom proctor is a legend, stay blessed. The very best manager to work under at the excell group. A great team leader and peoples person.

Ryan was very helpful and pro-active in dealing with our internet issue. Kept in contact regularly and sped up the process with the internet handler which was greatly appreciated.

We had assistance from Harrison Horton with installing our new phones, this ran smoothly and Harrison was on hand at all times to provide guidance and support.

Speedy and efficient service from Harrison Horton at Excell. Much appreciated!

Nasty little money grabbing company. Dreadful service

Great Company to deal with, excellent communication with knowledgeable staff.

We have been with Excell for a number of years now and the upgrade process managed by Harrison Horton couldn't have gone better.
Thanks as ever for the excellent service we get from Excell Group.

Was having issues in office with these, but they have been able to resolve these issues well.

Awful experience, constantly having issues and being issued with countless tickets. Outrageous monopoly that allows it to get away with it!

We have been using Excell for the past year, and although we had ups and downs they have been responsive and accommodating in every level. We just had an internet upgrade and it all went well. I was dealing mainly with Harrison Horton who kept me updated all the time. Thank you for the great service

Excell have been really great ! Specially Josh, he has been amazing and always there ready to answer any questions our clients had. He has help support our 2 new clients with there move and setting them up in our offices. Our clients have been amazed at how helpful Josh has been, this has help them to move in and just start working straight away from the 1st day. This was really important for our clients, specially a big move like this.

If 0 stars was possible I would use it, sadly it is not.

To any small business, be VERY careful about using Excell. They will screw up your cash flow with random charges (due to errors in their billing system) etc. We left an office 7 weeks ago and still do not have our deposit (which they were all too keen to take off us) back.

They have confirmed that we do not have any bills outstanding, they have also confirmed that we have no equipment to return, yet in 7 weeks (I have chased consistently for the last 4) they have not managed to process our refund.

We were forced to use Excell by Workspace (a London based office company) and have passed this feedback on to them as well.

It's basically daylight robbery. They're crooks. Avoid at all costs.

We were with Excell for 7 years whilst we were in Workspace in Kennington. They were always super efficient and customer service was excellent. Would definitely recommend them and am sad we're not able to use them at our new office at WeWork

Great service from Tyna. After some initial teething problems with getting the service in place, Tyna stepped in and saved the day. Thank you!

Superb focus with the right mind-set on our clients and hard working employees.
Great product range, experience and continued development in sales, delivery and ongoing support.

This company will assist well in helping diagnose issues. They have worked well for us, hopefully others have similar experiences.

It is always a good experience when communicating with Harrison, he is friendly, helpful and always happy to help.

Just changed my phone platform up in to the Cloud and received an effortless transfer from a professional outfit....Thank you Excell Group

Great place to work, have watched it go from strength to strength, but also remaining to stay humble in how it engaged with its staff and customers. Have recommended to so many friends as a provider and happy to keep doing so due to Excell's commitment to the service they provide.

At Saffron Insurance we deal with Harrison Horton regularly, he is always a pleasure to speak to and does his absolute best to provide timely and regular updates and responses. Thanks Harrison