I would give zero stars, if only able to...LPI and...

I would give zero stars, if only able to...LPI and I entered into a contract on 8 August for me to purchase an IN STOCK hot tub for delivery within 8 weeks, which was 2-4 weeks past normal delivery times due to COVID. I put an immediate CC deposit.

At just over seven weeks, I contacted LPI to inquire about the delivery date and was told by LPI:
Reference your invoice and it should show that your purchase would take approx.8 to 10 weeks.. It will be at least 3 weeks or so unless something opens up and we can deliver your purchase" (My invoice says 8 weeks)

Today, almost 11 weeks post order, I contacted LPI again
The LPI reply: We are are approx.10 weeks since you purchased. The invoice should reflect that your purchase should be ready for delivery in 8 weeks. We do apologize for the delay, unfortunately there are factors right now in our lives that are not in our control. As of today, we are estimating at least 3 weeks or more to complete your delivery. None of us can predict the future Unfortunately our supply chains are very irregular." "Delivery time frames have not been met but we can assure you this a Nationwide industry issue. Not just a LPI delay." "We are the largest manufacture of hot tubs and swim spas in the U.S. So if we are experiencing delays , other manufactures delays are at least double than what we have. .Our estimated delivery timeframes are exactly that .an estimated timeframe. It states in your delivery instructions that we are not responsible for unexpected delays in deliveries.

My response 1. I was told 3 weeks or more, and now, 3 weeks later I am being told the same thing. 2. We were well into the pandemic when ordered and the salesman said verbally and in writing that it was in stock and would be delivered by 8 weeks. ***3. LPI said it states in the delivery instructions that you are not responsible for unexpected delays in deliveries .that is a complete lie and NOT what it states in the delivery instructions that I signed. #8 of my instructions say LPI, Inc. is not responsible for any changes in delivery schedule due to inclement weather or unforeseen mechanical delays.

LPI is in breach of this contract for the inability to fulfill the terms of the contract. I was misled from the beginning and continue to have no reasonable expectation of any delivery date that can be expected any time soon.

I requested a reasonable delivery date range or an immediate deposit refund for their inability to fulfill their own terms of the contract.

The LPI reply: At this point, it seems that you are not understanding of the issues as a country we are having. Our lives change quickly and day to day. We will pass this email to our legal team as they are the division that drafts the paperwork. We do apologize but most people are understanding of what we are dealing with as a society. AND Unfortunately, this probably would of been set for delivery sooner than the decision. Enjoy the rest of your day.

This is an absolute travesty for such a large company and the supposed leader in the industry! I have been an active duty service member for more than 20 years, so don t dare talk down to me about not understanding the issues of our great country or not being understanding of what we are going through as a society. How dare them use COVID-19 as a tool to mislead customers and have no real remorse or an approx. delivery date! Shame on you for acting as if this pandemic started in August and that s the reason!!!

Own up to the mistakes, make a plan to correct them, keep your customers informed and above all be honest and offer just compensation(refund) if unable to fulfill your contractual promises!

UPDATE...LPI provided a full refund