Lovelace Medical Center Review

The nurses here are completely disrespectful and down right rude. Don't bring your loved ones here. This place doesn't deserve to be a medical center.

I haven't been to this hospital, but the Lovelace Women's Hospital is phenomenal.

The Dr. Was an older guy who said he had been doing this for 28 or 38 years. The dr was rude to the nurse in front of us. He asked invasive questions that had nothing to do with why we were there and stated his opinion on certain things that were really none of his business. His physical exam also seemed to include touching places that were not related to my problem area. He also said ecig juice is made from formaldehyde, and presented that as a fact. Funny, the juice i get is made from propylene glycol, vegetable glycerin, and nicotine. So unless formaldehyde is a by product of one of those ingredients this Dr. is providing false information and promoting fear mongering in the medical environment. I will say our visit was quick which was good because this dr. was awkward and creepy. I guess that beats waiting for 6 hours at presbyterian.

I ALMSOST DIDNT COME HERE BUT GLAD I DID. IM FROM OUT OF TOWN AND ENDED UP GETTING PINK EYE. I KNEW WHAT WAS WRONG BEFORE I ARRIVED. I SIGNED IN AT 10:24PM AND IM IN THE CAR LEAVING AND ITS 10:46PM. THERE WERE EVEN ABOUT 12 OTHER PEOPLE IN THE WAITING AREA. I WOULD RECOMMEND THIS HOSPITAL TO EVERYONE..

It was horrible! Awful! Negligence on the nurses part and my doctor! In 5 days I lost 27 pounds in the ICU. THEY ALMOST KILLED ME! They lost my partial. I had to ask a janitor to please get a nurse because they didn't even put a call light for me! It was horrible! They didnt let me know when the trays came. I was a registered nurse and I would never ever treat any one like I was treated. I was supposed to be on 24 hours monitoring. Smh... I would rather die that go to Lovelace Medical Center downtown!

Told my husband he had just a "stomach bug" my poor honey looked worse and miserable!!!! I didn't feel they looked at him or gave him time!!! We were in and out in 20in!!!! I told the nurse practitioner there is no way its a bug!!! And then she stated "do you have a degree?"Totally inappropriate!!!!! I went and got a second opinion and poor honey had severe flu!!!! NEVER EVER SENDING PEOPPE TO THIS ER!!!

Place is clean. That's all that is good about it. The nurses are lazy and rude. I pressed my call button and have been waiting for 40 minutes and they still haven't been in to check on me. Stay away.

This place sucks. they will pick and choose who really needs to be met and whilethey get to get others when needing to be seen. Just as bad as presbyterian

Check in staff approaches you as soon as you walk in and spiels out directions you must fill out this and do this so fast that you don t even realize or understand what she said! She is rude and condescending, this was my first and last visit to this hospital. I have never seen a hospital treat their patients so rudely and cold. If the lady at check in did not want to work or does not like her like her job she should give it to someone with competency that can work with the public! I am not sure if that is the worst, very unkept, dirty, not even soap to wash your hands. Medical equipment is so outdated and the beds are from 60 or 70 s. They don t even have an option to raise the back. I really wish I would have done my homework before coming to check in here! They don t ask if your ok, are you comfortable do you need anything! Much less have a bed available to rest in and due to my particular ailment sitting is so painful at this moment. But they don t care. If you have no other options I would still go elsewhere. This hospital visit is the worst I have ever been too. I never thought I would be treated as if I was less than. Back in the day hospital staff treated individuals of certain race that didn t have insurance as if they were not entitled to medical services. That s exactly how I feel tonight. I m not playing the race card and I m not black. I m Hispanic I. A community that is 85% Hispanic.

This was an awful hospital experience. We came to the ER because we were sent here for testing because of a suspected pulmonary embolism and we're made to wait for over 6 hours, nobody communicated with us, the staff wouldn't listen to or look at the medical information that we brought from a previous doctor and then the triage nurse sent us back to find our own bed. After asking 4 different nurses desks were to go and wandering through her ER alone, it took a cm hysterical fit of crying to get anyone to even talk to us. This was awful, the patient care was appalling.

The staff here is terrible most of them are millennials and very rude to the older generation. Two of them were laughing at a patient and several of them extremely rude unfriendly and impatient.

This by far is the worst emergency Room hospital to go to in the city of Albuquerque.. I was took in here by the ambulance I was in extreme pain they gave me medication didn't help I waited about 24 hours in the emergency Room waiting for a Room 2 hours into the emergency Room they told me I was being admitted.. The night nurses here are horrible I was crying for hours in pain Very unacceptable the one nurse told me that she needed a urine sample before she could give me anything else she forced me to try to make it to the bathroom I couldn't get out of bed I started to vomit.. Another nurse told me that I would be there for 30 hours before I was took in up to a Room to get comfortable and I'm just gonna have to deal with the pain..... Any time I would use the called light button no one responded. you could hear the doctor in the nurses outside of my Room laughing and talking and you could hear buzzards from nurse lights going off for hours without anybody attending...I am a disabled women...I was on oxygen I had a iv in both my arms I had to scoot myself out of the bed to pee..One nurse told my sister if she was gonna eat the breakfast tray cause it was in the way....I told her I didnt want it....The trash was never thrown there was dirty blankets on the waste basket...I requested To talk to a charge nurse and no one ever came.....Horrible Way to treat human let alone a disabled women that was took into this hospital for emergency care..

We came in 2 hours ago via ambulance. We still have not been seen by a Doctor. This is ridiculous. We came in at 9am...Its now 8pm. They say that there are no rooms availanle up stairs. He was told he would be admitted at 5pm. The nurse here sucks. If you get Wendy, go to another hospital. She is rude, unpatient, and unprofessional. All the nurses keep complaining that they are too busy to take care of my dad. Really??? It it way worse but I will not share that much. Nurses that are in the hospital and not ER seem to be ok. But the ER is not acceptable. There are old people trying to get help and the nurses act like they can't hear them. Im terrified to leave my dad here

We were with my step daughter on the 10th floor and had the privilege to have the nurse Lorianne who is AMAZING!!!!! Worked so well with her and was so patience & understating. She has a great calling for this job and what a blessing she was for our family answering our questions and giving us her full attention when we plus Tammie needed it we appreciated her and the whole staff here. What a great job they did. Thank you so much.

Tara, nurse in the Neurological Unit, 9th floor, has no business working with patients and families in need of compassionate care. We were there to see my brother who is terminal. She not only kept family members from seeing their father, grandfather, brother, and uncle, but convinced another person to ask us to leave the lobby. We were not being loud or disruptive and had been allowed to wait in the lobby until Tara wanted us out of the building because I m tired of them . This is a heath professional that Lovelace wants on its staff? I totally understand the COVID concerns. The family members who were blessed enough to see my brother were never in contact with any other patients and observed all precautions. Compassionate treatment of our family as we live through this very painful time could have made a world of difference. Instead, Tara had us Insignificantly thrown out like garbage. If you are seeking compassionate care for a family member, look elsewhere!

By far the worst experience ever once my father was admitted on to the 8th floor after having knee surgery, (nurses, techs) are space cases you ask for help such as when my dad needed a walker to get to the rest room it took a very long time and still at that nobody assisted with his request finally he just peed in a cup I stepped outside and everyone was standing around, or on personal cellphones or just simply not doing their JOB!!! One in particular her name was Kristen (pregnant woman) made promises she couldn't keep (made us think she was prejudice because my family has brown skin) left us to take matters in our own hands asked for belonging bags, gauze for the blood that was dripping out of my dads knee, or even a walker or when the table where the patients eat their food off broke. I will not stop here, I will take this to corporate or do what I have to do so the next doesn't have to witness as such!!! This needs to be a place where patients can feel welcome and secure of their stay and not served with horrible customer service and left to do it on your own. SHAME on you Lovelace-Downtown.

One of the most efficient hospitals in the state with amazingly helpful staff

4 hours in the waiting room and they're not busy...just claiming a short crew. Promised to see us quickly when the next crew came on...its been an hour and fifteen since the promise. No action, no updates, no checking on us. Said we were third in line 90 minutes ago. The waiting room has seriously deteriorated. FIVE hours before taken back. Can it be done better?

That being said, care once you get in is really great. Compassionate, efficient, patient (no pun) skilled and professional. So there must be some corporate decisions lacking in how the waiting room is managed. It's a shame to have that ER waiting room as the first line of experience. Gotta add stars for the care. Can't base it on the waiting room. But what an awful place that waiting room is.

This is the worst hospital to possibly go to. I do not trust them one bit. They misdiagnosed my mom when she had a stroke and by the time they realized she had a stroke and NOT a mental breakdown l, it was to late and she became paralyzed on her right side and not only that refused to help her when she needed the help and they told her to call me and not bother them. This was 3 years ago. But September 2018, just a few months ago, we made the mistake of trusting them with my step dads care... and their care towards him I believe is what caused the result of me losing my step dad. He kept telling them he needed to be lifted up so he could breath, they did not listen nor did they help us lift him, he ended up on life support due to not being able to breath anymore and they told us that he couldn t be transferred to UNM where we requested he be transferred to for better care. I lost the most amazing person in my life because of Lovelace and my mother misdiagnosed and her life changed forever. Do not go to Lovelace.

Horrible. Dont come here. I have been here over 9 hours. ER doctor tried to give me sulfa! I am deathly allergic to sulfa and it says so on my chart!! This place is packed. The ER staff is rude. There are people sitting here crying. Just a mess. Because I pointed out it was the wrong medicine, I got shoved back into the waiting area. I am in pain and being ignored. This is a circus of fools

#Lovelace, WORST hospital in Albuquerque

Currently my husband lays in the #ICU, while they do minimal in awaiting his demise. Our family has requested on numerous occasions that he be moved to #UNM, where they have always done excellent w/him. However, this #UNCARING Facility rather he DIE there than be disproven by a much more #Qualified hospital.

On April 12th my husband went into #Cardiac Arrest after an #Unqualified Nurse whom after checking his #Sugar at 5pm when it read 71 did not work to bring it up. It wasn't till around 9:45pm that night when his sugar wasnt reading that she finally realized the #Dangers of low-blood sugar & #Diabetes.

If that wasnt enough this #UNCARING Nurse would go on to blame her #Negligenct Care on the Dialysis he had received very early that same morning. Quickly, the #ICU team headed by Bree, decided my husband be better off #Dead & without pain, regardless of his wishes to do all they could for him. As we still have 3 small children at home whom he will never have the honor of seeing them #Graduate from HS.

#Lovelace Medical-Center Downtown took it upon themselves to CUT #Resuscitation #Dialysis #Diuretics & go as far as not adding anymore #High Blood Pressure Meds should he need them to stabilize him. Bree & the #Nurse Practitioner Heather made it clear to my children & I that my husband will not leave #Lovelace unless in a #Bodybag & he is NOT ELIGIBLE for any #life saving measures.

Meanwhile my husband SEEPS w/fluid, while we can only FEAR the worst for him, as an #Animal you'd pray would receive better care

I had a total knee replacement 5-19-20. Was originally concerned about all the negative reviews but my experience was vey good. Actually the nursing care was 5 star very caring and attentive. My roommate kept his tv on 24/7 high volume which was my only negative experience.

Used to work here when it was St. Joes. Have friends who work here still. Like the place. Good people and good service.

#$#+&)$/'!_+ $##_ abusive ass nurse's. When your loved one is finally able speak and ask for assistance from a worker. And the 1st thing the can do is cry about mental and physical abuse. From more than 1 set of rotating nurse's. Then he ran. When you come to visit an unconcious patient with a catheter exposed to EVERYONE.

Took my wife in for back pain. Triage noted that she had a blood pressure of 199/113 (stroke level). When seen by a nurse practioner, she was only given a prescription one day worth of pain medication and a prescription for Ibuprofen. Nothing was done for the potentially life-threatening blood pressure. Think twice before going to this ER or taking a loved one here.

They take hours to get you a room, the nurses are rude and get annoyed when you ask them for something when it s their job. Would not recommend to anyone

I went in with chest pain, numbness and tingling. My speech was a bit slurred. My husband took me in late one night and during the intake, after the EKG I was asked "Is there family history of heart attacks in there mid 20s?" I said "No" and the nurse just smirked and said then your overreacting, it is not a heart attack, you need to wait for the doctor. I was sent back to the waiting room- Waited 3 hours and then got told "your EKG and XR are fine just take some Ibuprofen and follow up with your PCP"....yet I never saw the doctor and the D/C was given by the same rude nurse.....very very unprofessional.

To long of a waiting time and medical care isn't quality care. My family had the flu and the ER gave them nothing more than a recommendation for Ibuprofen. No real physical exam. As my family got sicker I took them to another hospital where full medical treatment was better.

I went to unm first where they didn't know how to do they're job got sent away for not having a problem because they are stupid so I came to Lovelace instead where they kept me overnight and fixed my infection. Very caring and know what they are doing.

This place is extremely helpful as well as friendly the staff are always helpful...The staff is extremely friendly courteous and professional... I enjoyed my visit with them...

So disgusted by the nurses behavior!
My boyfriend cut his finger off 3 weeks ago, we started this emergency with UNM Hospitals. They stitched his dead finger back on and told us to wait for a surgeon. His finger was black and literally rotting to the point the stitches wouldn't even hold it on anymore and started to RIP through the dead skin eventually the part he cut off came off... we returned to UNM and was told to continue to wait. So another week passes and my boyfriend ended up going to jail on a bench warrant and he missed his surgery. He spent days in a dirty facility without it being wrapped in anyway and not able to take his antibiotics... when he was out I decided to take him somewhere else hoping for a better experience... I called Lovelace hospital off Dr Martin Luther king in Albuquerque NM.. I didn't catch the first womans name who was working in the ER on Thursday June 6th at about 5:07pm, the woman gave no answered and just laughed as if there was something funny happening and HUNG UP. I'm baffled, so I try to call back and reach a nurse named Nicole who says she a supervisor...yet she couldn't schedule us an appointment or give me advice on what to do from here.. I didn't want to take up an ER room if we didn't need it and it's not like it's the easiest with two very young kids( 1 and a half and a 4 year old.( She gave me so much attitude it detoured me from even wanting to bring him here. I thought nurses wanted to help and were here to assist the public. I feel so disrespected and discriminated against. I feel like no one cares of he is okay or meeting his needs. This is so disappointing to see from two Hospitals here...uncaring, unconsiderate and down right RUDE. This need to be addressed immediately because they should be here to help. It's free to be kind...especially when someone is having health issues you want to feel comfortable and confident in who you are trusting. I hope there is change customer service is important no matter what career field you are in. You are no better then anyone so stop belittling others when you dont even know the full story.

My very active, 92-1/2 year old father was in a car accident at approximately 9:00 am on Saturday. The air bag deployed, and the car was totaled. He was brought to Lovelace ER, given a CT scan of his neck. The doctors told his 84 year old wife he had broken his neck (C-2 fracture) and gave him a neck brace and told her he should be better in 3 weeks. While discharging him, she expressed concern about his level of pain for the ride home. They told her they had already discharged him and couldn't give him any pain meds. He stood up and nearly passed out. She pointed out that there was obviously a problem. They decided that his circulation was cut off from being strapped in the wheelchair, gave him some oxygen, and released him into the care of his 84 year old wife.

She got him home about 1:00 pm, 4 hours after the accident, and couldn't get him out of the car because of the excruciating pain. She had to leave him in the car for about 30 minutes until she could find help. They had to use an office chair with wheels to get him in the house and down the hall to bed.

I live out of state, and was so appalled that they released him in such a short time rather than keeping him for observation at least 24 hours that I placed a call to the Patient Care Advocate. NEVER GOT A RETURN CALL! Tried another one on Tuesday, Never got a return call.

By Tuesday evening, he was in such agony they called 911 to get an ambulance to take him to Lovelace Westside. He was brought in at 5:30 and didn't see a doctor until after midnight. The doctors at Lovelace downtown hadn't even done a back x-ray, despite the force of the airbag on a 135 lb 92 year old. Today is Thursday, still haven't heard results of x-ray from the "ghost doctors."

Very dirty hospital bathroom unsanitary should close bathroom if it's not clean. Roof was leaking looks like it's been leaking for some time.

Wonderful, caring and compassionate Nurses, Techs, and Aides on the 8th floor (Surgical Inpatient) during my 3 day stay there this week. Everyone worked with a smile and put in a special effort to make my visit as comfortable as possible following surgery. Kudos to two special nurses, Sarah and Ana, and a very caring Aide, Ariel, who lightened my burdens. Also, Patience (RN), Johnny (Tech), and Stacy (RN) , thanks for checking up on me and sharing your stories.

Waited over 6 hrs for result of an x-ray on shoulder .

I brought my boyfriend to the ER because of a 103 F fever that would not break, an extreme sore throat and concerns of dehydration. After dealing with an extremely rude receptionist we ended waiting for almost 4 hours to get test results. When I told the receptionist that we had waited a ridiculous amount of time for 30-45 minute test results, she told me that his results were waiting in the back and she couldn't do anything. While we were waiting I suggested we both use a mask to prevent contamination and conveniently we both ended up with pink eye, which is absolutely disgusting. Then we waited an additional hour before a nurse practitioner handed us a script for ibuprofen and Tramadol. I am absolutely livid.

To top it all off we went to urgent care the next morning and he was given antibiotics to treat a bacterial infection in his lungs, not to mention the doctor said that they wrongly prescribed us at Lovelace Medical Center. From what I could gather almost every single person was prescribed Tramadol that night, which is a highly addictive painkiller.

This was one of the most gross, unprofessional and chaotic ER's I have ever seen in my life. We waited a ridiculous amount of time to get seen for maybe 10 minutes by mean, irritated and poorly trained staff. If you're interested in wasting your time then I highly recommend going here. They should rename it Love Less Medical Center

Father was in the hospital, nurse did not give him his medicine and wrote in his notes that we refused it. His blood pressure was at 195/97 and gave him his medicine 6 hours later than he normally takes it. And did not follow up with monitoring blood pressure to see if it went down. Head nurse said she would follow up still haven t spoken to anyone. Nurse even yelled at my father who can t speak for himself! Care for people here is ridiculous.

Super great! Everyone helpful and courteous. Realize getting accurate diagnosis takes tests and time.Realistic expectations that it s not a tv show and normal everyday people are doing their best. Clean facility. No complaints:)

On july 6 my wife was admited to Lovelace hospital dowtown and arrival we show and staff the hearing aids 24 hrs later they got lost we report this incident to the nurse in charge after that a report was done of the lost the answer was we are not responsible she could not able to hear for the week she spent after that we decide to contact the ceo mr troy certified letter and week later the same response we will tray to stay away from. That hospital

Billing dept is terrible. We were incorrectly left with an $11,000 bill, contacted the billing dept multiple times with little help. Claudelle from billing was especially terrible. Told us that they are unable to even call our insurance company to let them know what they need from a billing stand point. It's been over 4 months now and they still haven't fixed it.

ER, Sunday evening. Super slow. No pain relief while waiting. Should've gone to Pres. "Decent wait time" must only apply for check-in

My doctor scheduled a surgical procedure at Lovelace. I had a week and a half from seeing my doctor to my appointment date. My wife and I spent that tinge scheduling days off from work and arrangements for the kids. I get a call three days before my surgery and they drop a financial burden on me, saying I need pay it the day of. I have three days to come up with this money. More stress on top of being ill and anticipating my upcoming surgery. I spend a good amount of time, anxiety, and energy figuring that out. Then they call mid day the day before my procedure to tell me the time. It's at 7:30 in the morning.
I never anticipated it being that early. We scramble to make arrangements for the kids to get to school. I get a call at around 7:30 pm the night before my surgery, it's muy doctor. He tells me the hospital didn't see a medication on his paperwork that is required and my slot is cancelled because they can't get any. A week and a half of planning, stressing, preparing, and scheduling as well as all the last minute hassle. All the while, I'm dealing with pain and my illness, missing work, and just hoping for a good outcome. This will mean more missed work and more last minute scheduling for both my wife and I.
I haven't even had my procedure yet and this had been my most awful healthcare experience in recollection.

their web site sucks, been trying to find the location of a appointment i have for over a hour, got no info what so ever, i deaf so i can't call

If a patient does not have a knowledgeable advocate , they re in trouble: medication errors, inadequate care, unanswered call lights. Once you get the attention of charge nurse, level of care increases

They are literally killing my grandmother. Surgeon didn't want to do her surgery and now that he has they won't get her out of be, won't try and keep her awake and active/involved, and won't do what they say they are going to do. Say they can't give her antibotic, even though she has an IV. Won't allow her to drink or eat and she's never ever had any issues after a surgery. No BP issues, no infection and now she has both. So the end result is they are giving up trying to help her and moved her hospice! These people supposedly taking care patients really aren't. Just going by "rules" based on a number and not a real person, not a patient, but a number.

Was a hard experience, but the nurses were the greatest. Expectedly you Christina! You have a place in my life point.

April 23, 2013 - Surgery for prolapse and incontinence: IV machines were unattended and beeped for hours. My roommate (RM) had her IV inserted in bend of her arm so every time she bent that arm another alarm went off. Second night a fire alarm went off and when I yelled what is THAT?...a nurse breezed down the hall, and said "fire alarm" and shut the door to my room. Every time my RM tried to get out of her bed yet another alarm went off until a nurse turned it off.

I was to avoid meals and so my first full day at Lovelace I had not one single nurse speak to me nor look my way, except possibly to check my urine collection bag and give pain meds when I requested them. When I inquired about how to get my by daily meds I was told I would be DISCHARGED if I brought my own and yet no one EVER gave me my daily meds. Getting a toothbrush seemed impossible.

Third day: Request toothbrush and actually get one. Noise level in my room is crazy with all the beeps going off. RM discovered that exiting her bed brought a bevy of attendants to her bedside and so she set off the bed alarm every 15 minutes. I ask to be relocated and was told all rooms were full. I leave the room headed for sofa located at end of hallway where I plan to establish my new residence. My Doc finds me and promises to release me on this day and keeps her promise. By now it is ugly and I vow to never, ever go back to that loony- bin again. It was the worst hospital stay I have ever experienced.

Rude and lazy staff worst hospital i have ever been to.

To long of a wait. This hospital is getting just like UNM

Update July 29
Was contacted by the hospital and felt like there was a reasonable response to my complaint. Other care I have received at this hospital has been terrific I think they just need to adapt some new emergency room policies.

Original review:
It is completely inappropriate to have an EMT show up to the emergency room say that someone is having a seizure is non-responsive has come off antibiotics recentlyand also psychological meds has a neurological conditionand cannot walk and have the emergency room where the ambulances go say no you need to go to another emergency room where there is no response to someone who is unresponsive in their vehicle. you should be ashamed of your response time you should be ashamed of the response of the emergency room you should be ashamed that someone who has the proper qualifications comes in and gives a diagnosis as an EMT saying this person is at risk right now of dying two shuffle them off to a different emergency I will never recommend this hospital and you're an embarrassment

lovelace sucks. you'll site in the er and they wont treat you. a nurse will come out and just throw a prescription at you and send you on your way , they wont even make an effort to figure out whats is causing the pain .

This place is a disaster. Very few members of staff grasp bed side manner or respect. I'm currently in the hospital in a room off of the nurses station. Unfortunately the nurses station at 3:30am is stocked full of ladies just sitting around. NEVER a quiet moment overnight. Do they realize patients need to sleep? Do they care? Staff will congregate outside the door with personal stories, or talking about other patients. This place is truely not about quality healthcare. It's "you settled for us, you're stuck."

Staying here hasn't been conducive to getting better, and if you're admitted, you're in trouble. They follow a loose, if existent at all pain management regiment. Rest isn't possible - atleast where my room is. They aren't equipped to currently measure liquid intake/output. Luckily atcthecmoment two women at the station are speaking so,loud I'm learning how to print from their computer.

Truthfully, a horrible experience. Atleast they'll bring me horrible food, I didn't order in a few hours.

I was in pain with my ear i was crying it was purple and took 4 hours to attend me and just tap me and check my ear and said (you can go home now) i dont recommed this hospital

Worst hospital ER experience, ever!!!! Arrived at 7:45 pm, left @ 2:30am! That is almost 7 hrs, folks, and I have to say they weren't all that busy! So under staffed and underwhelming concern for quality patient care! My insurance dictates that is where I had to go. 1 person to check in patients, 1 RN, and 1 health care provider....thats it!!! 2 xray techs and a couple of paramedics. Absolutely no reason for me to have been there nearly 7 hrs. No life threatening cases that would have taken up extra time to delay others from being seen. Thats just how long it took. FYI...not that it matters, but in case you're curious, I'm a 61 yr old, educated, white female who had a sudden onset of fluid on my knee as a result of an injury I sustained 2 weeks ago. Extremely painful!

I have been 3 times to this facility. The first visit was wonderful. I was experiencing chest pain and was thoroughly looked over and in and out in a matter of hours. The second time I was out of the ER in 2 hours with a prescription in hand and felt very good about the care. The 3rd time was a bad experience. I had fallen and was having chest pain and was x-rayed. However no staff really looked me over to see if there were other issues. My hands were bleeding and they promised me to clean me up. I washed my hands in a public restroom and wondered if I had AIDS would that have mattered to them? When I was being released and talked to about aftercare I pointed out the swelling over one eye. BTW, i was in the hallway being discharged (HIPPA laws?) Later my primary care physician reviewed the swelling and said I may have had a concussion. The swelling lastest over a month and I had the classic symptoms of a concussion. Hmm.. Mixed feeling about this hospital.

I was there for 2 months.. I was traveling and I got really sick.. not being from this State and not having insurance they didn't care.. they excepted me and they brought me back to life..my heart had stopped. I was there for 2 months, the staff was caring, very polite,
and cared for me Iike I was family.. I think this is a fantastic general hospital and I recommend it to anyone that needs great care and a staff you can trust...

Wonderful hospital! I was born here and the doctors did a great job delivering me because I am not dead.

Sat in the waiting room for 2.5 hours they gave me oxygen and told me to have a seat finally decided to leave. Sent from a urgent care center.

Trying to get a refill on a medication for sleep is like pulling teeth. My husband's prescription is allowed to expire and trying to phone the doctor's office is impossible. Always routed to a message system that no-one feels obligated to call back. The most inept healthcare network I've ever seen in my 70 years on this earth.

Terrible. They took forever to see my husband in the room he was. I mean no nurse, no tech. He just walked away. He tried to talk to somebody but he was ignored.
Lovelace NEVER AGAIN! That happened this morning 9/3/17

We were so grateful for the kindness of all worker and staff.

I want to clarify that the care teams who do the hands-on work of taking care of the elderly and sick are wonderful. My problem is with the admin - specifically the discharge planners. Because they're given incentives for clearing the beds as quickly as possible with little regard for the patient or family, the process leaves much to be desired. Families, get involved! Learn all you can about the coverage they have and the places they may want to discharge your relative to, as well as whether your relative should indeed be discharged yet. You have rights, and if you simply let the hospital tell you what's going to happen, your relative may end up being traumatized. Mine was. There is one particular barracuda in this department who actually got angry because she was working her agenda and I wasn't going along by calling her in time for it to happen before a weekend. She turned me into the Adult Protective Services for "neglect" after I had moved here temporarily to make sure my dad was ok. He is thought to be dying now, and this is indirectly or directly related to a previous discharge by another barracuda who sent him to a horrible nursing and rehab facility. He wound up back in the hospital and every day I wish I had chosen a different hospital after what they did with him at discharge. Sneaky tactics and threats shouldn't be part of this picture, but they are. Change won't happen unless people complain. You have rights. Find out what they are, and pursue them even if you are threatened. Dad lost all his resolve to get well enough to live with me, and he became depressed at the thought of being moved again. There is more, but it is complicated and I don't want to go on and on. My message is to get involved. Make sure you do not just go along with somebody else's plan for your relative, because their motivations are not the same as yours. I'm filing a grievance with Medicare, but I don't expect it to change anything since an "investigator" who seems to be on the hospital's side already is on the case. It takes a lot of people to make change happen. Get involved! Report skilled nursing and rehab facilities where neglect occurs. You can find out where and how to report these facilities online. I'm not sure what can be done about the hospital itself, but I do know you can file a grievance with Medicare. It's about money, and if you don't have the money to hire a good elder attorney, at least pursue the avenues you can. These are people, not pieces on a game board. I wish a good reporter would do an investigation and a story.

I absolutely love coming to this ER. They are fast and there are never have homeless hanging out in the waiting area. Today though I dropped my teen kids off at the entrance to sign in while I went to park. I parked and went in my teen kids signaled me to go to the check in cubicle. I told the girl behind the desk (Jacklyn) my kids had just checked in and I stated my kids name. She said very rudely "Are you the mother?" I replied" yes ma'am. She continued with I need to see your ID.I nicely placed it in the metal tray between us. My Id clearly states name date of birth and address. She throws the Id back to me on the grey metal tray between us. She asks me for my name again. My address. My date of birth. My phone number. My social security number. Never at any time did she ask for my kids insurance or ss#. She was Extremely rude towards me. I walk towards my kids and ask them what did they tell you. My kid said Jacklyn was really rude towards them when my Kids filled out the sign-in-sheet with name and chief concerns they handed it to Jaclyn and she told them in a mean and arrogant tone of voice "How old are you?" My teen kid told her 17 and she said where's your mother parking she'll be right her. Jacklyn told them we'll see! and snatched the paper from the tray. I'm not sure if she was having a bad day or hates her job. Clearly she is unprofessional and does not know how to treat patients . she's the 1st person people come in contact with she should try and be a lot more courteous or find a job behind the scenes where she won't have to make contact with people. Not a people person. Very disappointed!

My mother sat in the emergency waiting room for hours in extreme pain. She had a lump on her abdomen and was diagnosed with an abdominal aortic aneurysm. The lazy staff and doctors absolutely refused to treat her and discharged her with medicine to treat her nausea. If anything happens to her because of their neglectful behavior I will be suing for malpractice. Shame on Lovelace.

The wait said 13 minutes I have been here 4 hours in the waiting room with people coughing and hacking up really want to thank them for what ever else I'm being exposed to really thank you go somewhere else

They where slow and didn't seem busy. Mad most distions based on assumtioons. Pushed me to anxiety attack. Kept me there for two extra days probly to increase revanue. Us health care sucks

My 75 year old mother arrived by ambulance after a fall onto the pavement around noon on 04/26/18. The ambulance staff had bandaged her bleeding wounds, given her a short acting pain medication, and an ice pack for her rapidly swelling knee. The emergency room staff left her in an uncomfortable wheelchair, bleeding, with her hands and knee swelling. The ice pack she received in the ambulance was melted within 30 minutes. The nurses never offered her any care or asked if she needed anything while she waited for 2 hours for x-rays and another 2 hours for the normal results. We had to demand pain medication and bandages for her bleeding hand. After we had been waiting almost an hour (We were beginning to realize the nurses were not going to do anything), we asked for help because she was bleeding through the bandages the ambulance staff had applied and it still took more than 30 minutes after we asked for the nurse come and take her to bandage her bleeding arm and hand. This is the only actual care we received in the ER (She was taken to the main hospital for x-rays). I had to demand to see a supervisor in order to get the x-ray results. We never saw a doctor and the nurses recommended inappropriate pain medication given my mother's medical history. Several reviewers have said that they claimed to be short staffed, which they also told us, but there were never more than 10 patients in the ER waiting room the whole time we were there and only 2 when we left. They did not even offer help us get her into the car even though she couldn't walk. She would have been better off with just the professional care from the ambulance staff. Please do not take anyone you care about to this uncaring, unprofessional ER. 0 STAR REVIEW!

I must say it is a very uneasy feeling when you are taken to an ER and Greated with a Charge Nurse
( MARIO ) whom lacks total Empathy! To think to yourself when your just trying to catch your breath.
" My life is in this man's hands"
Very scary.
THIS MAN NEEDS EMPATHY CLASSES OR FIND ANOTHER CAREER.
If it wasn't for the rest of the staff this would have been a nightmare to my already nightmare.
Everyone else From Doc to Resp therapist were wonderful made up for the first encounter. Thank you guys. As I lay in My own bed tonight thinking of my experience, and breathing on my own.
I say a prayer for all of you, yes including Mario.
Thank you and God bless.

I ve been here since 730 pm last night still waiting to be seen for my gallbladder, it s now 308am and still nothing, but even worse than waiting is the judgemental nonsense and refuse care for people in need. A patient that waited 9 hours to be seen after being told countless times just a little while longer and he ll be in he was here for having suicidal thoughts was told to leave for looking homeless an not ever put on the list to even be triaged after patiently waiting for 9 hours. Wow I thought people were told in America if your suicidal to go to the nearest hospital or call 911? When did it change ?

Do not work for this hospital unless you loathe yourself entirely and do not value your happiness.

They failed terribly in the informing friends and family of my progress after surgery. Otherwise ok.

3 because I never really been treated here. Only called to find a family member. Was given a number to call on a family member's phone.. Some lady answers "Heart Hospital" I asked for more clarification such as "which hospital is this?" and again was given "heart hospital" for an answer. I asked again which organization is this and apparently I was speaking another language because all I received was silence. I asked again "Is this Presbyterian or Lovelace..." Lady on phone answers "yeah". So I ask again where is this location at. Lady answers "its on Elm street". So I asked for further clarification "Is this down town?". "Yeah" she replies. Just as I was getting a pen to write down the address she hangs up on me.

I hope Lovelace see this and takes action. Your staff made me feel like I was an inconvenience and was not helpful in helping me locate which hospital my family member was at. An address would help, hell, even a basic description on where the hospital is at would be too much to ask? so, please train your staff to answer phone correctly. We do not have time to probe for answers. thank you.

Saved both of my parents' lives from life threatening gastro crisis. Great food and great nurses. Super kind and great at making you sure youve got what you needed. Don't go to this er if you dont have a life threatening situation because this hospital like all hospitals will attend to more serious patients first...but people in the reviews don't seem to get that i guess. The hospital to go to for gastro btw.

My husband is still waiting didn t even get a room even though he feels his heart rate is slow and is sitting in the waiting room It s been over three hours and his still waiting for blood work. Also he said one of the nurses is rude and was disregarding his concerns and that the rest of the staff did too. My mother was a nurse and the lack of
Empathy is not okay. Please do better

Some of the previous reviews of the Lovelace Medical Center had me concerned when my surgeon scheduled my major abdominal surgery at the hospital. I am happy to report that from my initial check in to pre-op to recovery to two nights as a patient on the 8th floor, everyone I interacted with was wonderful - caring, experienced, and professional.The nurses and techs were consistently friendly, explained what they were about to do, and took the time to answer any questions that arose. I was well taken cared of and treated with kindness and respect during my stay. I'm recovering at home now but wanted to share my positive experience with others who may be concerned about other ratings the medical center has received.

Absolutely NEVER go to the psychiatric ward at Lovelace under ANY circumstances. I went in because I was having severe suicidal ideation and needed help. I waited for about 10 hours in the ER before I was admitted, and didn't see staff members for several hours. Doesn't seem smart of a hospital to leave a suicidal patient in a room full of wires and tools to harm themselves.

When I was finally admitted, they took my medications away from me and showed me to my room. That's it. I asked them for my sleeping medication because I couldn't sleep, and they said no, the doctor needed to "verify that they wanted to keep me on these medications." Fantastic, I was now sleep deprived and suicidal.

In the morning, I ask the nurses again for my medications. Same answer. I told them I needed these medications for health reasons and cannot skip them. I was physically dependent on Xanax and my SNRI. They were unconcerned that I was missing these doses. I had an undiagnosed heart condition at the time (the NM Heart Institute will give you REAL care) and didn't seem bothered that I was having tachycardia for no reason.

The lack of therapy was astounding. They had an RN ask us what our goals were in the morning, had us color with markers, and watch reversed comedy movies on Youtube. I did not see a counselor or social worker once while I was in the ward.

I begged and begged the nurses time and time again for my meds, and they simply didn't care that I was going to suffer from withdrawals from Xanax (so much for being a psych ward). It took about 20 hours to see an MD. She said I could "maybe" get my heart looked at since my pulse was at 150, and that was it. 4 hours later I finally see a psychiatrist. I convinced him to discharge me because I wasn't being helped at all. Even then, he wanted to cold turkey my medications to see if my heart issues continued (great idea to help with suicidal ideation).

It took them hours to discharge me despite the fact they didn't do anything for me at all. They simply opened the door for me and said "sorry we couldn't do anything for you."

As you would expect with Xanax and an SNRI, I suffered from terrible withdrawals as a result of their lack of care and negligence. Their idea of helping patients with psychiatric issues is taking away ALL medications (thank God I didn't have a life threatening condition) and watch you suffer from withdrawals, watch crummy comedy movies on Youtube, and not give you a therapist.

If you or a loved one is suffering from suicidal thoughts, you will not be helped here. They made me worse and I am only now starting to recover 4 months later thanks to Sage Neuroscience and NM Heart Institute. The way they didn't treat me was highly unethical and dangerous. Avoid at all (and I mean all) costs.

I have had nothing but good experiences here. Every time I have gone for a general appointment, I was seen within about 15 minutes, significantly less than most other offices. In addition, I have never had a doctor as attentive and personable as Bradly Walters. He has continued to be spot on with diagnosing and is quick to refer to a specialist when necessary - something most doctors have a hard time with lately for some reason. I will never leave this location as long as he is there.

Did all kinds of tests, but couldn't find what was wrong. There was hardly any wait and everyone was friendly at least.

I give 2 stars because it was better than Presbyterian ER. My husbdan spent 4.5 hours in the waiting room with the chills and in severe pain. They gave him and IV and had him waiting in the lobby because "there were NO rooms available" yet I saw patient after patient being taken straight back. So yes my husband got some of the tests needed while he was there, but he was sent home with a perscription for omeprazole! I cant believe the utter disregard to the patient that they have. If your patients must sit in the lobby for 4.5 hours maybe consider havig a waiting room for patients who are in pain and unable to be around the loud abnoxious people who are waiting for their relatives! Consider your patients!

Brought in for chest pains sat in the er in a room in the back for over 3 hours with no sign of a doctor it took me saying i want to be transferred to a different hospital to get the care i need i know that doctors are over worked and hospitals are under staffed but that is no excuse for a patient with chest pains to wait over 3 hours to see a doctor and a nurse just sitting at the desk just talking to other staff when I've asked a number of times to please get the doctor

They have always taken care of my family when we've come here, and the wait times are usually much shorter than other places for the ER.

I tried seven times to get a general estimate of the costs of testing. I had a fundraiser and there were people willing to pay for my medical care. I now have a $700 bill. No one will listen to me. I sent an e mail and no one got back to me. I need some one higher up than lisa in finance to listen to me. UPDATE: after many conversations for three months , Vicky in customer service fixed my issues to my satisfaction.

I usually never complain but let me tell you! My husband came to the ER on 8/07/2016. He has UC bit I knew something else was wrong. They brought him into triage and his oxygen SATs were 62, "oh he needs some o2" they put oxygen on him and then sat him out to wait,"Hello? He's having an issue!" When we finally got back the doctor (Busby or something like that) asked him why he was there you don't look too bad. I then start to tell him and he tells me ,"Shut up I want to hear from him." Wow! I was very angry at this point! It ended up that my husband had blood clots in his lungs! Then admit him to the fourth floor. He was there for a week not once after constant asking did they put compression socks or the SEDs on him. When I asked several times they said,"oh I didn't know he didn't have them on" but never fixed the situation! When he got moved to the fifth floor they left his clothes downstairs. Unfortunately he had to go back yesterday for his UC. The doctor called to arrange everything for him to be readmitted. But we had to go to the ER first. We sat there from 10;00 am- 9:08 pm over twelve hours! Waiting for a room! Never ever again! This is a piss poor excuse for a hospital! The nurse was talking to one of the doctors here's the conversation: " I see he's back with a tummy ache." Nurse- " Well if he wasn't an alcoholic he wouldn't have to be here." Really? Then later another conversation between the nurse and triage," Don't send me that 88 year old patient whose out in the waiting room because her and her son are here every week and I don't want to deal with him!" Then my husbands oxygen kept beeping and all they did was shut his door without even checking to see if he was okay. I will be filing a formal complaint. This behavior and care is unacceptable! I never in my life have seen such horrible care!

This place is horrible and dirty. They treated my grandpa so bad. We had to clean his room ourselves because it was filthy. They lost tests. Trying to get information about his status took days and days as doctors would never come by. Facility is very old. The ER was gross. It's not a friendly place. I switched his insurance to Pres so we wouldn't have to deal with them again.

I left a google review about this hospital weeks ago describing how the nursing staff on the neurology floor was extremely rude with my family and myself. My uncle had a massive stroke and was days away from passing away. My uncle has countless people who loved him and wanted the chance to say goodbye. Tara the head nurse did not allow all of his family members to see him and around noon had my family kicked out of the waiting room entirely. I left a google review and got a response that they were sorry about my experience and to please e mail them to share more. I emailed Bonnie about what happened. She said that my info was given to administration l. They have not tried to contact me once. My uncle passed away ALONE that Friday and numerous people who loved him did not get to say goodbye. Thanks for all your help Lovelace!!!!

My son has been at lovelace 1147 in the er and now its 4 and still has not been seen and people have came and gone that was here after her this is crazy

My 83 year old mother was transferred to Lovelace Downtown from Kaseman with a fractured C2. Lovelace was wonderful! Thanks to all of the wonderful staff on the 9th floor that cared for her. You were always attentive and on top of her care. She was sad to leave you all :) She's at rehab now and we're praying for a full recovery!

Please DO NOT bring your loved one to Loveless Medical! I wish there was an option for zero stars! My mother's life will now NEVER be the same!

The surgery went well but it is the post surgery care that was terrible. Staff went through many different machines (iv, heart monitor, the one for the legs) before finding good ones and some failed while being used during her stay. Then medicine was given to her early in the morning and she almost died. Many of the staff told her so. She doesn't even remember that day, thats how out of it she was. She had to stay an extra day before they released her. If it wasn't for the pulmonary tech doing his post surgery check (late in the afternoon) who knows what have happened. He came in and checked her oxygen and found it at 37. He alerted the floor staff and they all came in. The floor staff tried to wake her up during this time but she was so medicated that she did not wake up. Thinking about it now, no doctor were called or came to see her during this time. No one questioned why she was sleeping most of the day and never checked her oxygen or pulse all day. The staff hardly came in that day just to give her medication and then leave. She was supposed to be up and walking that day but she was out because of the medications. But no one seemed concerned. She finally came to that night where she was awake and able to understand what happened. After all of that she was put on a monitor that was being watched all the time. And the floor staff was more attentive to her needs. And to top all of this i found a moldy roll in her meal.

If you have to stay here make sure you have someone with you in the room to speak for you and watch you. Make sure they speak up if something seems wrong.

a week has passed by, for me emailing lovlace as they requested from my review.. And no reply back from them. Probably a scam so they can look like they where concerned since the majority of the reviews are 1 stars or less. If this hospital is your only choice have an advocate for yourself. And if you can choose another hospital.

I went there because I have a tumor on my spine and chronic back pain. The service was excellent!! All the nurse's were polite, and the Dr.was in fairly quick. They really mad me feel as if they cared about my well being. I would definitely go back.