Jason Cox

Review of Lovelace Medical Center

My doctor scheduled a surgical procedure at Lovela...

My doctor scheduled a surgical procedure at Lovelace. I had a week and a half from seeing my doctor to my appointment date. My wife and I spent that tinge scheduling days off from work and arrangements for the kids. I get a call three days before my surgery and they drop a financial burden on me, saying I need pay it the day of. I have three days to come up with this money. More stress on top of being ill and anticipating my upcoming surgery. I spend a good amount of time, anxiety, and energy figuring that out. Then they call mid day the day before my procedure to tell me the time. It's at 7:30 in the morning.
I never anticipated it being that early. We scramble to make arrangements for the kids to get to school. I get a call at around 7:30 pm the night before my surgery, it's muy doctor. He tells me the hospital didn't see a medication on his paperwork that is required and my slot is cancelled because they can't get any. A week and a half of planning, stressing, preparing, and scheduling as well as all the last minute hassle. All the while, I'm dealing with pain and my illness, missing work, and just hoping for a good outcome. This will mean more missed work and more last minute scheduling for both my wife and I.
I haven't even had my procedure yet and this had been my most awful healthcare experience in recollection.