Jennifer Shark

Review of Lovelace Medical Center

My 75 year old mother arrived by ambulance after a...

My 75 year old mother arrived by ambulance after a fall onto the pavement around noon on 04/26/18. The ambulance staff had bandaged her bleeding wounds, given her a short acting pain medication, and an ice pack for her rapidly swelling knee. The emergency room staff left her in an uncomfortable wheelchair, bleeding, with her hands and knee swelling. The ice pack she received in the ambulance was melted within 30 minutes. The nurses never offered her any care or asked if she needed anything while she waited for 2 hours for x-rays and another 2 hours for the normal results. We had to demand pain medication and bandages for her bleeding hand. After we had been waiting almost an hour (We were beginning to realize the nurses were not going to do anything), we asked for help because she was bleeding through the bandages the ambulance staff had applied and it still took more than 30 minutes after we asked for the nurse come and take her to bandage her bleeding arm and hand. This is the only actual care we received in the ER (She was taken to the main hospital for x-rays). I had to demand to see a supervisor in order to get the x-ray results. We never saw a doctor and the nurses recommended inappropriate pain medication given my mother's medical history. Several reviewers have said that they claimed to be short staffed, which they also told us, but there were never more than 10 patients in the ER waiting room the whole time we were there and only 2 when we left. They did not even offer help us get her into the car even though she couldn't walk. She would have been better off with just the professional care from the ambulance staff. Please do not take anyone you care about to this uncaring, unprofessional ER. 0 STAR REVIEW!