So disgusted by the nurses behavior!

So disgusted by the nurses behavior!
My boyfriend cut his finger off 3 weeks ago, we started this emergency with UNM Hospitals. They stitched his dead finger back on and told us to wait for a surgeon. His finger was black and literally rotting to the point the stitches wouldn't even hold it on anymore and started to RIP through the dead skin eventually the part he cut off came off... we returned to UNM and was told to continue to wait. So another week passes and my boyfriend ended up going to jail on a bench warrant and he missed his surgery. He spent days in a dirty facility without it being wrapped in anyway and not able to take his antibiotics... when he was out I decided to take him somewhere else hoping for a better experience... I called Lovelace hospital off Dr Martin Luther king in Albuquerque NM.. I didn't catch the first womans name who was working in the ER on Thursday June 6th at about 5:07pm, the woman gave no answered and just laughed as if there was something funny happening and HUNG UP. I'm baffled, so I try to call back and reach a nurse named Nicole who says she a supervisor...yet she couldn't schedule us an appointment or give me advice on what to do from here.. I didn't want to take up an ER room if we didn't need it and it's not like it's the easiest with two very young kids( 1 and a half and a 4 year old.( She gave me so much attitude it detoured me from even wanting to bring him here. I thought nurses wanted to help and were here to assist the public. I feel so disrespected and discriminated against. I feel like no one cares of he is okay or meeting his needs. This is so disappointing to see from two Hospitals here...uncaring, unconsiderate and down right RUDE. This need to be addressed immediately because they should be here to help. It's free to be kind...especially when someone is having health issues you want to feel comfortable and confident in who you are trusting. I hope there is change customer service is important no matter what career field you are in. You are no better then anyone so stop belittling others when you dont even know the full story.