Susie Sanchez

Review of Lovelace Medical Center

Check in staff approaches you as soon as you walk ...

Check in staff approaches you as soon as you walk in and spiels out directions you must fill out this and do this so fast that you don t even realize or understand what she said! She is rude and condescending, this was my first and last visit to this hospital. I have never seen a hospital treat their patients so rudely and cold. If the lady at check in did not want to work or does not like her like her job she should give it to someone with competency that can work with the public! I am not sure if that is the worst, very unkept, dirty, not even soap to wash your hands. Medical equipment is so outdated and the beds are from 60 or 70 s. They don t even have an option to raise the back. I really wish I would have done my homework before coming to check in here! They don t ask if your ok, are you comfortable do you need anything! Much less have a bed available to rest in and due to my particular ailment sitting is so painful at this moment. But they don t care. If you have no other options I would still go elsewhere. This hospital visit is the worst I have ever been too. I never thought I would be treated as if I was less than. Back in the day hospital staff treated individuals of certain race that didn t have insurance as if they were not entitled to medical services. That s exactly how I feel tonight. I m not playing the race card and I m not black. I m Hispanic I. A community that is 85% Hispanic.