Was told i could deliver a phone charger to my daughter in ICU. Security officer gave to a person in scrubs said they would deliver to her room. 2 hours later my daughter calls from hospital phone she never received it. They are thieves
If it was possible to give a 0 or negative rating i would. I am appalled at the care this hospital gives. Marianna on the 4th floor (Blonde, heavy, older lady) will probably kill you due to her lack of care and power complex. She refuses medication when due because of her authority complex. Do anything wrong and she will likely punish you to the greatest extent of her means...moving you to a babysitter room, withholding all medication, it's lucky she hasn't or not yet known to have killed someone before. It wouldnt surprise me if one day she starred in the TV series "Nurses that kill". My boyfriend is a diabetic and was NPO. She withheld fluids and medication from him because he upset her. When asked multiple questions of what she should have done she had no answers because she didn't do anything. She came in and told him he didn't need medication even though he was in pain and nauseous and he should do breathing exercises to reduce the pain and nausea. Then went and laughed and bragged with all her nurse friends about how she showed him. When confronted she denied it even though I was right there and she saw me. The other nurses were just as mean and showed no regard for human life. DO NOT COME TO THIS HOSPITAL UNLESS YOU WANT TO DIE. IF YOU DO END UP HERE MAKE SURE YOU HAVE SOMEONE WILLING TO FIGHT FOR YOUR RIGHTS AS A PATIENT AND A HUMAN BEING. Disclaimer: This review is all my opinion of the Lovelace staff and care. They also almost killed my grandma by releasing her with an internal blood leak and after giving her a blood transfusion released her while an internal leak was still occurring. She ended up getting 17 units of blood because no one took the time to check that the leak was fixed before just continuously administering blood. If my mother wouldn't have been there fighting, my grandma would be dead. If you go to this hospital you have a better chance of dying than if you were on the streets with a bunch of serial killers.
I had to write a review after going to the dentist. My dentist had a full medical gown, n95 mask, face shield, gloves, EVERYTHING! My nurse and doctor at Lovelace had NOTHING I felt so bad for them the nurse had only a surgical mask that appeared heavily used and the doctor didn t even had one. He mentioned the hospital didn t have one readily available. This hospital should be ashamed that they have such amazing staff and won t take care of them. I simply will not go here because I refuse to support a hospital that has such horrid ethical problems. They should be ashamed!
This hospital is a joke they need to take better care of their patients and pay attention to some one else's for just 1min and do their job and my husband went to the hospital and didn't even see a doc just got a nurse instead we were there for seven hours when we finally left we vidio taped three hospiral sucurity JOKES taze and beat a person then got yelled at by one of the JOKES he threatened to take my phone what a bad time don't go to this place your better off staying home the suffering will be a lot less
I wish this hospital employees really cared about others and not about getting out on time....and voicing that they cannot wait to get out of here.....Ive always heard Lovelace was the worst and now its been confirmed......
Disheartning and saddening the level of care from people here
Doctors and nurses are rude they don t care about their patients. Doctors and nurses are supposed to help people when they can t help themselves. Worse hospital to go to in Albuquerque.
Grudgingly one star. My husband went to ER Oct 12 and person in Triage (a male)who was a jerk deemed his problem not urgent. We drove back to Arizona Friday and went to our ER and he was immediately admitted
Absolute worst hospital I've ever been too. Avoid at all costs.
Dr. David May was fantastic!!! My nurses Tori, christal, Rebecca and preston. My techs , steven and Jennifer. The lady that took care of cleaning my room Sol? Was great!! Thank you all and any that i may have forgot. Thank you all for taking exceptional care of me!!! I would choose this team over and over again!!!!!
Jana Harding
Worse doctor and nurse ever. They delay the discharge schedule. When you try to voice your input they don't want to hear you out. We had to keep asking for supplies. I do not recommend this place. UNM or Presbyterian is way better and friendlier.
Nearly all staff members we came in contact with were extremely apathetic and some were down right rude. If you have a choice don't go here.
They make you sit in the waiting room for hours without seeing a doctor they are a joke!!!!!
They are very rude people my mom is there now they refuse to give my mother the meds she needs and she is very sick they don't let u say anything without being rude
Food was horrible, nurse stuck 4 times before getting IV started, Had to wait hours for everything tests, X ray just a down right horrible hospital!
Doctors that don't care about your well being.
No relief
No comfort
No consistency
There is a nurse in the ER name Meridith and she needs a review and disciplinary procedure in her file so other hospitals don't hire her mean and heartless monster to work with patients. She lacks people skills and compassion for people who are sick. Please let this be your wake up call before you get sued for her lack of...
My hospital stay in the ICU was the worst experience of my life. I went in at the insistence of my doctor. Every visit he kept pressuring me that I needed to try the ketamine. I kept asking if he had done it on some one with RSD /CRPS over More
I appericate how well the medical staff took if a family member, but after getting discharged it's a pain trying to set up a fallow up appointment. Got hung up on twice and put on hold once. Appointments should be set when getting discharged so it wouldn't be a hassle.
DO NOT SEEK ANY SERVICES FROM THIS HORRIBLE HOSPITAL!!! I was diagnosed with 2 health issues last month new to me I've been very concerned. I must say I will be calling the New Mexico health department on Monday i was discriminated and treated as i didnt matter i dont even want to get any worse to be admitted in this unprofessional place I was admitted more than once and my needs weren't taken care of or my voice heard I had to confront doctors and nurses to the point I had to research web MD to address my PCP and she found what I knew with other important i was concerned about a lot of us arent dealing with drugs or alcohol we need help are scared worried stress for our health and this place made it worse for us i am scared to even see the building!!!! And even then for people that are addicts that does not give these people who swore an oath to help and give care to others treat them like that these hospital staff get paid a decent check to do so !! Just the most horrific experience ever God help them ! I dont even want to put a star ! Doesnt even deserve it .
This hospital has the worst Emergency Department there is!!!!!! Had a seizure while waiting to see the worst doctor I've ever had I was released to go home spasming, in horrible pain, and after a seizure and a stroke. Yup WORST EMPLOYEES EVER FROM DOCTOR, NURSE, AND INSURANCE EMPLOYEE!!!! THESE PEOPLE ARE JUST THERE FOR A PAYCHECK. PLEASE DON'T EVER TAKE YOUR LOVED ONES TO THIS FACILITY IF YOU LOVE THEM AND WANT THEM TO LIVE!!!
UPDATE: I reached out to Bonnie that offered assistance in the comment below with no response. I am still suffering side effects from Multihance 4 months later.
They are using the linear form of Gadolinium for their MRI contrast instead of the Macrocyclic. Quick google search will tell you this form deposits at a much higher rate throughout your body than it s macrocyclic counterpart (skin, bones, kidney, muscles, liver, and particularly YOUR BRAIN) and dissociates from the chelated safe form to its toxic form and causes oxidative damage. It s use has been banned in EU, yet here we are. It s probably cheaper . Neither form are truly safe however, and not one single person discussed contrast dangers with me, other than I may feel mild side effects. I did not know the dangers until I researched the contrast agent when I came home. I actually did not NEED it and have had to stop nursing due to the linear form circulating in my bloodstream (in contrast from what they tell you, it does not all leave within 24-48 hours!!! I had two tests to demonstrate retention, one urine test 4 days after was a value of 490 with a reference value of 0.8. The other was a breastmilk test 6 weeks after injection that also had detectable levels of Gad).
Best advice: AVOID injecting contrast if at all possible.
There are no tried and true methods of getting this metal out of your body. It is a VERY potent calcium channel blocker and basically is cemented in due to its electron configuration. DTPA is the most acknowledged chelator of Gad, however it does come with risks, does not chelate all of it out, is very expensive, and is not even offered in NM
JUST SAY NO!
Food and cafe staff are awesome. Everything else sucked.
Went in to er cause I fell hit my head , ringing in my ears and blurred vision. Dont recall if i passed out . But they said I didnt ( even though they werent there at my apartment when it happened.) Gave me a tylenol. ( didnt want anything stronger but wasnt offered. )
Acted like I was a med chaser. Said I had a concussion and to go home ( still while dizzy and blurred vision ) drove myself home I can now barely hear out of my right ear had a couple severe nose bleeds and a very bad headache.
But I guess tylenol solves everything according to them.
The staff has been excellent every time I have gone in. However, they are quick to bill. This can be a huge problem when your insurance is slow to pay. I spent close to a thousand dollars, because I didn't call and verify all the providers were on my insurance.
Just horrible. Nurses like to chat and not check on thier patients.
My grandpa was transfers to here and he was in pain and did nothing.
Worst experience. Rude staff. Wait forever. Avoid this hospital!!!!!!!!!!!!!!!!!!!!!!!!!!!
I can definitively report that the Lovelace Medical Center ER is the filthiest, most chaotic I have ever encountered. Truly a nightmarish experience. The staff were generally callous, impatient, and even emotionally abusive! I have no idea how this place is legally in operation.
I went to the ER with angina-like chest pain and faintness and had to walk out three hours later knowing they could only make things worse. I went on a weekday afternoon, so there wasn't a lot of bustle for a couple hours, certainly no obvious reason for extreme delays.
Most surfaces were visibly soiled, all but one hand sanitizer dispenser was empty or broken, and the staff blatantly exposed other patients to contagions by placing violently ill people in the main waiting area. Hospital security constantly paced the hallway, and at one point a fire alarm was sounded for no reason. It felt like bedlam.
When I was seen, only one nurse was remotely fair tempered, the rest treated me as an inconvenience at best. After an EKG, blood work, IV catheter placement, and x-ray (the tech was much more courteous and professional), I was ordered to sit in the waiting room and warmed I might be out there a while, but told I should be one of the first based on my concerning EKG. I was told not to eat or drink. I had to ask if I should tell someone if my condition deteriorated, which was distractedly confirmed.
Three hours later sitting on a chair in a corner and watching very sick people (one who looked on the verge of death in a wheelchair), all of them booted to the waiting area from Triage for at least as long as I was there (they hadn't been tended to by the time I left) I was hit by hypoglycemia and dehydration. I had to battle syncope.
I finally got up and had to locate someone, and did after a couple minutes of unnecessary confusion. I told the nurse (I assume) that I had been instructed to inform staff if I was feeling worse. He stared at me blankly and said nothing. I politely asked the woman at registration if I could leave. She was curt but rude in response, pointing me to the exit. I in turn pointed at my IV cath, and she vaguely pointed me to triage and gave no verbal instruction. I stood and waited, then finally had to push my way in to ask.
As I was being discharged, another of the staff, who may have been a nurse or the ER doctor (I was never told) walked past me without looking at me and flippantly said my EKG "was normal" and all enzymes were negative. Well, my EKG wasn't normal (I have a heart defect that was unaccounted for and consistently provides abnormal EKGs), so I left without any assurance that by blood work was fine.
Advice: COMPLETELY AVOID THE LOVELACE ER, particularly if you're a heart patient.
Worst hospital i had surgery there twice had bad experience nurse we're not good Dr Altman messed up my knee twice he's the worst Dr
One year ago today ,my mother passed away at your hospital. The experience on the fourth floor of your hospital was horrible. She was admitted through emergency, the er doctor suggested a pain patch for the leg pain she was experiencing little did we know what kind of patch. It was fentanyl The next morning she was swollen, incoherent and unable to speak. She had an adverse reaction to the patch. My mother was 93 and the dr. should have known that would be way too strong for her.
They kept insisting she had a uti, but her symptoms were that of a stroke victim. The emergency dr who treated her also said she had no fever therefore no uti, but then again he ordered the pain patch that took her life.
A few of the things that were not attended to: rail on bed was left down, leg massage was not working for days and the nurses saw this and did nothing about it. No bed table, the food tray left on the chair. Many more incidents too many to list. Your staff knew how seriously ill she was but never told us, kept insisting she was going to rehab.
The nurse who checked her in to her room on early morning Feb. 7th was duty two or three days later and could not believe her condition. She asked "what happened" to her.
She was 93 but not dying, the overdose of Fentanyl was the cause of her death.
I hope and pray I never had to be admitted to your hospital.
Horrible service. The male nurse Marco mistreated my grandpa and questioned my family knowledge in the medical field.
Worts hospital ever if itwas up to me i would give this so called hospital a zero stars
Visited this place at 11 in the morning it was empty maybe one or two people ahead of me I ended up leaving at 6.. I asked if they were going to take longer and they just told to me wait. The staff was rude seemed liked they hated their job they didn t properly check me or sent me to a room they kept me in the waiting area all day with an iv on. I was in pain all day and didn t feel taken care of not one bit. Won t be ever coming back if I feel bad. Also an older lady waited for a long time in pain and they kept her waiting for hours too. That s just sad
Dr was in over a hour ago, was told gonna get fluids and meds to help pain, been here over 6hours, we still haven't ate at all, live over an hour away, wont get no sleep thanks to this place while everyone is screwing around same excuse I don't even think we actually seen our own nurse at all
This place doesn't even deserve 1 star on feb 20th my daughter was involved in a hit and run accident cops were called rescue was called we decided it wasn't serious enough for an ambulance ride .So me and my mom drove her to the Lovelace er downtown and with my own experiences with this hospital i never had any issues my kids are usually seen at UNM hospital in which i now regret not taking her there instead!!!. The entire er staff from check in to the attending Doctor were very rude and showed not one drop of a decent human being !! the attending doctor was more concerned that i was a smoker !1 rather than worrying or focusing any attention on my daughters heath what so ever got her vitals had her stand up and that's it didn't even bother to examine her at all didn't even touch her just went by her being able to stand up mind you my daughters in pain and because of her not being checked correctly i will be taking her back to the er but this time UNM
Gave birth here. Was treated terribly, they held my son medically hostage and only let him come home after we threatened with a lawsuit. If you're pregnant please find another hospital this place is a nightmare and their medical practices and beliefs are outdated.
Worst physician I ever encountered in 55 years on this planet. Promised to contact my aged parents with update on my father and left them hanging for over six hours. When my mother remonstrated with this "caregiver" over the wait, she received the frosty response that the doctor was too busy "saving lives," to stop by my father's room, in spite of the fact that my mother had observed the physician spending over an hour at a desk at the nurses' station just down the hall doing paperwork. A month later, this same physician told my father his cancer had progressed to a point at which he had only 6 months to a year to live, and that rather than going to in-patient rehab to rebuild his strength, he should go home and enjoy what time he had left...a diagnosis soundly refuted yesterday by UNM hospital oncology department. MY complaint to the Lovelace patient advocate over the first issue took WEEKS to get a response, which was that they would contact the contractor who provided this freak show of a doctor.
If I could give this place no stars I could . it has been nothi g short of a living nightmare dealing with this establishment and its employees. My health is not a joke and it is always treated as such at any loveLESS hospital we go to. Shame on these people. Somebody I know who works at one of the local morgues and said most of the body bags are always from loveLESS. It makes sense to me after going there 3 years with severe Neuro condition and treated like its my fault, tons of malpractice and with holding test results. I will probably die because of the terrible and lack there of care I have gotten here. Someone needs to report this entire establishment to whoever oversees this in Albuquerque or NM and go to the news to tell people about how terrible this place is. Now I am paying the price for not having the insurance to go elsewhere and trusting the medical quacks at LoveLES. DONT LET YOU OR YOUR LOVED ONES GO HERE NOT EVEN AND ESPECIALLY NOT TO THE ER. THEY DOTHIS TO EVERYONE:They told my friends 85 year old mom she was making up chest pains and they sent my friends mom home while she was having a heart attack and they didn't even make it back to their house before she dies.
This hospital is hell on earth.
Only took 6 hrs longer than the advertised wait time.
There are no words to express how wonderful my nurse was Jenna thank u so much for the care I really appreciate that and I want to take a moment to thank the nurses on the 8th floor patient and lize And Emay Jamie and Elena thank u so much for everything u have done for me
Have been trying for days to setup a sleep study refferal I can't even get a call back. Is this how you treat all patients???
ER visit start great, new i had kidney stones. check in & got an IV for fluids & pain relief within 15min. Then was sent back to waiting area (with IV?) Waited 3 hours before anyone saw me again, then it was in waiting area. Other patients were also talked to in front of others in waiting area. That's some great patient privacy, Not!
Horrible none of the staff are helpful I m just trying to get my medical records and I did everything that they needed me to do and said they were going to call me back and said my medical records would be ready for me today at noon and I received no call and so I called you guys and the lady has no idea what I m talking about and I ve been on hold for an hour now so I have time to write this. They are probably going to leave me on hold until you guys close which is pathetic. Come on something so simple is so hard for you guys to do. Hopefully your ER people are brighter than staff handling medical records because that would be troubling.
I was apprehensive after reading reviews but my experience wasgreat. Everyone was friendly, professional and quick. Thanks to Bobbi, Hanna and Eric. Also the nurse that took me to the room. The room.was clean and comfortable. Overall, outstanding! Jim Hodges
The case manager and head nurse Tara who were in charge of my uncle were absolutely awful to my family. Tara showed no compassion whatsoever for my family or my uncle. She should find another career because it is evident that she is not fit for the nursing field. My uncle had a massive stroke and is about to pass away. He is getting ready to switch to Hospice care. We were told that because of his condition they would allow three family members at a time to see him. Just like with most families, my uncle has many people who love him and want to see him before it is his time to pass. About halfway through the day they told my family that we had switched out too many times and would not let anyone else in to see him. They kicked my family out of the hospital completely. I understand precautions must be taken with the COVID pandemic, but also where is the compassion for people about to lose a loved one? Would not recommend this hospital to ANYONE. Don t bring your loved ones here!
I've always had great success at this hospital. As a bonus I've also had the good luck in terms of catching the ER empty, so fast service times.
My father was taken by ambulance april 11th at 4pm to lovelace hospital downtown for a fall and they had him waiting in a wheelchair for 4 hours gave him a ct scan and a percocet then told him to go home no doctor seen him in emergency room .. The staff was so rude no care in the world i asked them if thats it and ehy the nurse practitioner stated oh he just fell.. Hes a 70 year old man with two hip replacements and was dizzy. She stated its a waste of time for the emergency room staff to see him he just fell.. We went to another hospital which took care of him.. Never go to this hospital not unless you want free percocets its not even worth one star anymore..
All these places are terrible. My dad has been in there a week, and cannot walk on his own, and they already want to dismiss him. His clothes mysteriously disappeared. I fell sorry for the elderly who have no one to check on them.
A few weeks ago my family member was taken into the ICU with an unknown condition that was making her paralyzed. We knew she had been sick, just not that sick. During the first couple days we were in the ICU we felt welcome but still had a lot of questions that were not getting answered. I feel the nurses were trying their hardest for us and my family member. On the 2-3 night we had a male nurse named Preston (If I recall correctly) who happened to be in the room when we came to visit. We were greeted with a smile and he introduced himself to myself, my wife, daughter and friend individually but was quick to get back to caring for our loved one; which I appreciate. My wife asked if there was an update or if there were answers. The nurse gave us a brief update, my wife had another question about a blood level. After pulling up the results the nurse sat down with us to explain what each one meant and how even little improvements here and there showed progress and hope. The next question he asked was Tell me about your loved one, I like to here about my patients when they weren t sick . This took our fear and worries off the negative and brought up memories that made us all smile. I came to the conclusion he genuinely cared about her and us. Next he told us I will be with you every step of the way, I will fight fear with you and I will do my best for her . The comfort we were provided was tremendous, his knowledge was amazing and the care shown was above anything I ve seen before. This young man stopped in every time he had a shift to check on us and to see if we needed anything; even if he wasn t our nurse. I wish places would realize the value of someone like this. There were some nurses that could take notes on how to provide 10/10 care. We are thankful to everyone who helped us and our loved one. We have a long journey ahead of us. I had to put this out for the world to see because all the negative reviews are not remotely similar to our experience. If you get lucky enough for this nurse to take care of you or your loved one embrace it. I think we met a true angel on earth. As I sit and write this it brings a tear to my eye. Thank you again Lovelace ICU for allowing us to experience this.
I've been here for 5 hours haven't been seen and when asked for ibuprofen told no. I asked the doctor to take the iv out of my arm becuase I want to go somewhere else that will actually help me. They said no. Do not go here unless you have hours to wait.
Our beloved friend and pastor just died from post-operative complications from a botch job that one of the quack surgeons performed on him. ( Dr Richard Holmes) The same surgeon also performed the same botch job on another patient 8 months prior. ( It was just a text-book gallbladder removal that he messed up - twice that WE know of!) The public need to be WARNED of the risks involved in entering this place!!!
No one will answer the phone. Mother went to hospital Friday afternoon I got there on Sunday morning, called and called doctors office number, asked nurses repeatedly for information, finally spoke to Doctor Monday late morning. Don't get sick over the weekend!
Lovelace ER doesn't even deserve the one star they received, but you have to grade them to be able to post, and one star is the lowest choice offered. Kind of telling that the total of one star ratings are at least double any other rating amount. No one will identify themself by name or title, and your chances of seeing an actual physician are not good. I set in a room for 4 hours with people passing by, and not once did anyone ask if I was warm enough, comfortable, thirsty, needed to pee, etc. However, I did clearly hear all the provider/patient conversation from across the hall and know all about that woman's hemorrhoids and the blood in her stool. To tell you truth the truth, at least someone actually talked to her in a compassionate and non-condescending way, although her privacy wasn't very well protected, when just closing the door would have done the trick. In my opinion, they didn't even earn my co pay, let alone the 10 to 20 or more times that amount they will be billing my insurance company. They damn sure didn't earn my respect. My advice, drive over to Lomas or to Central and be seen at UNMH or at Presbyterian.
If I could give less than one star, I would. My uncle came in walking and with a cancer diagnosis. What kind was still to be determined. The PT never did any work with him just did a basic visual evaluation and then never returning. He lost feeling in his legs and was then told that there was no reason he shouldn't be discharged because they felt like he was making progress. At this point, he could have been paralized but they felt like this was "progress" and when challenged to explain the doctor gave unrelated reasons like he was malnourished. It wasn't until my father asked if the loss of function in his legs could be because there was some type of tumor in his spine did the doctor call in for the mri results to find just that! He didn't even have the courage to tell this to my family in person. My uncle was then sent to NM Cancer Center for treatment. This hospital shouldn't be allowed to provide care to people. They will die. Go somewhere else if you can!! Also, this doctors license should be suspended. Garbage.
I like it I've been lucky weee its empty and they get me in and out but I had were my husband was so sick ambient brought him and they take us to the waiting room well my husband was not till good at all trowing up and still no help so I have good and bad with those people
Keep your family members and loved ones away from this hospital, especially the ICU.
This is the most terrible ER I have ever been. The staff are awful. The first time I went to this ER and I was in a very bad shape was yesterday, I couldn't walk, couldnt stand by myself, struggling to talk and couldn't open my eyes, the lady at the ER who wears a pink top uniform and walks on one leg shouldn't be there. That woman is evil. This woman came telling me to get up from the wheel chair and walk, I told her she has to help me out I couldn't walk, she said to me, then I will be stuck there because she has other things to do. Eventually, she raises one foot rest of the wheelchair up and push the wheel chair with one of my legs sweeping the floor. I was too weak to do anything. She later does a nose swap and get blood all over me and I couldn't see or feel. I was too sick. The man at the ER they call the provider, came accusing me of being on drugs. I told them I don't do drugs, they kept accusing me till I started crying. They later took me to the waiting room and left me there for hours. Later the provider comes to take me to the room and on the way he tells me I have flu so they will give me medicine and discharge me immediately. I asked him how he expects me to go home like this when I can't even walk by myself and I live alone, he said to me, figure it out.
The ambulance had put fluid on me that woman who walks on one leg in the pink dress disconnects it and didn't put it back.
After struggling to make a complain they decide to give me a little more care. They were supposed to give me Ibuprofen and fluids ivf. The charge nurse is too lazy to do that so she won't even come when I called. She later wrote refused. The next shift charge nurse is also too lazy to give me breathing treatment so they put me in a wheelchair and send me to the waiting room to go home.
The people at the ER of this hospital are evil, very evil, I don't know if this is how lovelace operates but I was at the Lovelace women hospital less than two months ago and I was in so much pain. They left me sitting there for 8 to 9 hours while attending to other people who came after me. When I went to ask why, they said my vitals were fine and I'm like i am in pain, only for them to find out I had a very painful ovarian cyst. Up to date I didn't get all my medications from that ER. Lovelace is the worse place to go, I won't advice anyone to
The most funniest thing, I had to tell this people, I have 4 Degrees before they started to recognize me.
Does it really have to be that way?
II would like to start by saying I'm a contractor who does work with lovelace medical center, My late great grandmother had spent some time as a patient here and honestly she was well taken care of and treated with respect the staff are for the most part wonderful people however security on the other hand are not wonderful people and god forbid that you need help from them in any way because they are anything but helpful. Earlier this afternoon I witnessed 2 security guards pushing a man down the hill in a wheelchair, they had the chair tipped back so his feet were in the air, the man said something and the officer pushing the chair slammed it down and restrained the man while yelling the typical stop resisting command. He continued to push the man across the street into the lobby where he proceeded to tip the wheelchair forward and dump the man out of it onto the bench, yelling at him the whole time. They then made him walk to his car and when he was almost to the door he started to turn around to say something and the security guard grabbed his neck from behind and forced him into his vehicle. The whole experience was disgusting and I can't believe these men have a job. They are anything but professional and had absolutely no reason to conduct themselves in the way that they did. I would willingly drive clear across the city to not go to this hospital ever for any reason. I got fired from lovelace because of this. Hands down most Disgusting business in all of Albuquerque.
Went in to another lovelace center. Doctor said after a few minutes of examanation that j need to go to ER right away (possible appendicitis). No tests done so I was like ok must be serious enough. Get to the lovelace ER at 2 pm. Sign in, nothing fancy there. Wait about 2 hours as other people got triage in for headaches. Sitting in pain waiting to be called for a possible appendicitis, no urine tests or blood work in the mean time. After the 2 hours get called into another waiting room. Waited about an hour and a half before they came to get me to run a cat scan. Lady was nice there. No complaints after that brought me back to same waiting room. Waited about 2 hours waiting to hear about my results when they said it should only take 2 minutes. My fiance had to go up and ask them what was going on, and they responded with "oh he is still here?" When we have been sitting there for about 2 hours. A nurse comes to get me immediately after we mention it, as the tech made it seem like it was an inconvenience. As we are walking go the wing she says "here he is" as the other nurse/tech, looking surprised says oh..we have a bed right here. Wait another hour, no help, fiance goes up again to ask what's going on and the nurse Monica, making it seem like an inconvenience, comes over and just says I'll be taking care of you. 30-45 minutes go by and nothing. Doctor comes by and says we dont have a urine sample yet from you, something that could've been taken when I first signed in. I take the sample, wait another 45 minutes until someone comes to get it. Nurse Monica comes by and collects it, saying it will be about 30 minutes for rlthe results. An hour passes by after she says that, yet again my fiance goes to ask what's going on since it is just a urine test and all of the sudden, one minute later Nurse Monica comes by and says your test results just came in...obviously they came in sooner it's just that every time my fiance went to go ask the staff was just sitting there gossiping and was not going to do anything about it until we had to complain about it. Another 30 minutes goes by and the doctor comes back with really nothing to say saying they couldn't figure out what the pain was. And to go home and stay hydrated and rest. (5 days worth of pain before going in). Wait about 15-20 minutes and nurse Monica comes back to take out the catheter, open a thebsterile gauze to only place it on the paper she printed out, thus not making itnsterile anymore and put it on my arm where the catheter was. The whole experience was awful and I will never go back for any care there, little alone reccomend it to anyone. If I could give zero stars I would.
I got admitted with pneumonia, and every person I interacted with on staff was professional, friendly, and committed to making my stay as pleasant as it could be. It's a hospital, and no one wants to be there, but everyone I encountered did what they could to make my six day stay as good as it could be under the circumstances.
I wouldn't go to Lovelace for any medical problem, even if I were dying and it was the last hospital one earth. I had a badly broken shoulder, and the ER doctor acted like she had no idea what to do. I was finally sent home with the advice to see my GP as soon as possible. A broken shoulder can't be put in a cast, and I understand that. But I was sent home on a Sunday morning with no instructions and no pain meds and couldn't get in to see my doctor (at Lovelace Journal Center) until days later. Then it took more days to see an Ortho surgeon. I was finally operated on 11 days after I broke my shoulder. Bad, bad medical care.
This happened last September 2019. The fifth floor nurses were negligent in notifying the wife of Morys Hines of his distress before his dying in the hospital.
His team of nurses Maureen and Allonah had at a minimum of four (4) hours to notify his wife that he was in total distress and something was wrong and to come to the hospital immediately. Total disregard of compassion for the patient and family. This timeframe was confirmed by hospital medical records. And all the hospital said was miscommunication. This left a broken-hearted wife that didn t get to comfort her husband, to be by his side, or be allowed to say goodbye and hold his hand until he passed. The family of Morys Hines (Peaches) pities those hospital staff that were involved in this injustice.
I don't know I keep coming here and keep running into the same problem and I'm not getting the help I need for my very bad pain in my leg so if you're going to this place you might be finding your self running into the same problem and I hope not because I'm not leaving until I get the help I need
What a disgrace to the medical profession. I went to their ER at 4 a.m. with an excruciating kidney stone. They had ONE doctor on duty, and nobody would provide pain relief without his say-so. After 2.5 hours of waiting, I finally saw a nurse who said she'd request pain relief. It didn't come. Then I saw the doctor, who said he'd order pain meds. They never came. My blood pressure rose so high an alarm went off, but nobody came. We pushed the nurse call button, and nobody came. It wasn't until the day-shift crew came on at 7 a.m. that anybody did a single thing to ease my pain. A disgrace.
Had outpatient eye surgery here and the nursing staff was excellent. The hospital was quiet, efficient, and clean. Pleasantly surprised.
Unbelievable wait times! Here almost 6 hours and the doctor hasn't even seen us yet! I know nurses can only do so much but they were not doing enough.
Overall horrible. Still trying to get a copy of a Ct scan that your doctor called me about the day after and wanted my daughters pediatrician to have a copy of it and now it's a total hassle. Is it just not possible to get a copy of a Ct scan on a Saturday or Sunday even when you child is very sick??? Last I checked your hours said 24... also you should do away with your forehead scanner things to see if patients have a fever. Because when it is used 3 different times at 3 different places and it shows no fever and then the fever is taken orally and your child is running a 104.7 fever there is a problem. Makes you look even more disorganized and unprofessional than you already are. When A monitor that is connected to your patient is beeping in the patients room because something is wrong with it and a error light is flashing and you all are just hanging out at the counter talking about what your doing Friday night and your even overhead by your patent in the room with the monitor alarm going off saying "
Hey someone's alarm is going off" and all 5 of you so nothing, it's so rude and unprofessional!!!
Also Jeanette you Saturday phone receptionist for the main hospital switchboard, obviously hates her job and people calling in to the hospital are a bother to her so she should
Be working somewhere else.
And if you have to call back a second time becauae she transferred you in a split second to another voice recorder when you really need to speak to a human, be prepared to be treated as rude as it gets by janette. She is such a worthless employee for your hospital!! So rude!!!!!
This place sucks ass been waiting for 4 hours in the ER they said they only see whose sicker first but they haven't even took me to the back to check me they deserve negative 5 stars but sadly I can't rate them that so I have to give them one they're lucky enough to get that one star
Was admitted for surgery all staff was professional. And extremely concerned with giving me the best care available. Thank u to all the surgery staff and the nurses and techs on the 5th floor
One star is too many. I should get paid for having wasted my time at this place.
Waited for over an hour with no information on my mom. Didn't know if she was in surgery yet. Asked the lady at the desk to check and see if she could find out anything and she said they weren't answering. We asked if they would call us when they knew something cuz we were going to the cafeteria. While we were in line getting our food they called and we were back down to the waiting area in about 3 minutes and they were supposed to wait for us and they had already taken her into surgery. Not happy!!
I had to go to the hospital for treatment for an accident. They asked me which one I wanted to go to. My insurance only gave me two choices - Lovelace or UNM. I chose Lovelace Downtown and I regret it. When they tried to take blood from me, they had an intern try to do it. He stuck the needle in my arm and wrist so many times I was literally bleeding a puddle on their floor. There were no doctors available, so it took the contracted doctor (on call) about 4 hours to get there to see me. In the meantime, they gave me pain medications and wouldn't let me go to the bathroom. I was also very thirsty and no one would bring me anything to drink. The pain I had was so bad they gave me Ativan just to get me into the MRI chamber because I couldn't lie flat on my back without feeling intense pain. When they finally took me to a hospital room, I tried to rest, but was constantly interrupted by one particular doctor who looked young enough to be an intern. He was trying to be funny in a way like he wanted to show off the staff, and it was really annoying. Nevermind that I am a patient in severe pain. He just didn't seem to take anything seriously, so it was very hard for me to take anything seriously. After about 16 hours, I still had not gone to the bathroom. I asked but nobody would help me. I asked for crutches so that I could get out of bed myself and go, but they told me they didn't have crutches available. A hospital? No crutches? Finally, I somehow got myself out of bed and had to hop to the bathroom because I could not put weight on one of my legs without feeling intense pain. The hopping made my back hurt so much, but I really needed to go. I could not sleep the entire time I was there because of constant, and what seemed unnecessary, interruptions and noise (a lot of it from that same annoying doctor laughing and carrying on with the staff outside my room). The funny thing is that about an hour before my discharge, they had a nurse (or tech) come in and show me where everything was and how to use it (like the call-button, etc). A little too late. I should have chosen UNM Hospital. Little did I know.
I would constantly see bloody IVs discarded outside, gloves, trash. People smoking cigarettes everywhere and yet security only tells those vaping on the other side of the street anything. Very dissatisfied.
Seems like they want to take their time for everything. Some of the nurses are rude.
Waited 1o hours to get my friend in his room they kept saying they were so full,at 9.30 pm I walked 2 floors more than 18 empty beds,,they have rooms,but new computer system and short of help I was so disappointed by there willingness to speed things along,,so many were at the nurses station texting on thete phones.
My husband was admitted since Monday morning and it is now Wednesday and no word of anything all they have to say is " we are running more test...we are keeping you another night" I'm so done with this place
My husband had surgery a few days ago, and the hospital was fantastic! Check-in was very easy and his surgery started ahead of schedule. The nurses were very caring and explained things thoroughly. In the waiting room, were able to follow the surgery through a television monitor. From our experience, we would recommend this hospital!
DR. BACA IN BEHAVIORAL HEALTH UNIT IS MURDERING PATIENTS WITH ANTIPSYCHOTIC MEDICATIONS
I went there once at 8 years old. It was like a nightmare. Scary place!
Please try not to come here we have had a very bad experience here
Worst ER I've ever been to. Broke wrist, writhing in pain, nauseous, on the verge of passing out...no big deal to the staff. Laughing and joking as if nothing is wrong. 45 minutes in pain with no meds, no updates..nothing.
The worst service ever, called nurse 3 times and waited like 20-30 mins for her to show up and the lady at the front desk on ER was extremely rude, but... the freaking charged me 1400 + dlls just for 2 medications and like 1 hr on a bed
I m surprised this hospital is still even up and running. It seems completely discombobulated, your files might end up lost or in another patients file. Would hate to be injured/sick and have to go to this hospital. Plus, outrageous copay, though that may be part of whatever insurance you have.
I went in to the ER while visiting in Albuquerque a few years back and it was horrible! Doctors, nurses everyone was definitely not professional at all! I had nurses gossiping about each other in front of me as well as talking about other patients. Put me in a room along with like 4 other people and kept me waiting maybe about 3 hrs before I saw a doctor then had to wait another 2 for the ultrasound tech that they forgot to get ! I'm from utah and the difference in staff as well as the hospital difference from here to loveless was night and day ! If u would of known how trashy that hospital was I definitely would have traveled elsewhere to a cleaner more professional place where they knew what they were doing. Also a few months later I recieved a bill in the mail for charges and procedures I never even had done it was ridiculous! I'd advise anyone to stay away!
Had my neck xrayed and checked mychart the app and said xrays were normal. Went to mychart/lovelace online (not the app) and it says I have narrowing at C5-C6 and some other things, also my bloodwork showed multiple results out of the standard range. Sent doctor message that I looked at it online through mychart and saw the results, not just her dictation that everything is normal. Now I tried to login to mychart online(not the app) and it wont let me login? I have screenshots of the results. Now I'll have to go in person to get xrays records and have tricore mail me the results of all the bloodwork. My right arm is going numb and its because of my neck. My doctor was from NM Heart institute, I also asked if I could get help with quitting smoking and had to prove to doctor that BCBS centennial care will pay for patches, lozenges, chantix, inhaler, or gum. I had to text it to her cell phone, still haven't heard back also my appointment was at 10am and to arrive at 9:45 I wasn't called back till 10:48am, checked with the front and they were rude and just told me I'm already checked in, as if I didn't already know that. Got there early and checked in at 8:13am HOW IS IT THAT YOU CAN HELP BONNIE? I THINK ALL OF US THAT HAVE WROTE A COMMENT WOULD LIKE TO KNOW. WHAT IS IT THAT YOU DO?
I am calling to leave a message for my Dr. I am having dizzy spells, no one is answering their phone!
So I recalled to make an appointment and got no answer!!!
I let it ring for over 3 minutes!!!!
I took my baby to the ER at around 1:30 am and the staff was amazing. As we got there there was a doctor leaving for the night and she asked us what was wrong we told her the baby had a fever so she went back inside and got her checked out right away, the nurse was amazing and explained everything to us really well, and the girl at the check in helped us a lot with getting our insurance trough since we are from out of state and it's different from the ones here.
My daughter has been in there nurses rude and I remembered that Larry Barker did a story on your people. So then I decided to contact Mr Barker again. NOTHING HAS CHANGED
While traveling cross country my husband needed emergency care. They were responsive , thorough and competent. Stabilized the problem and got us back on the road. Thank you Lovelace.
Never even saw a doctor. I've been having the same problem for months & no one has looked into it. Some of the staff was nice while others cut me off as I was speaking. Not happy.
lovelace.com
