Expensive prices. Excessive interest. Horrible service. Poorly educated salespersons who mock the customer! I do not recommend it at all. I left there and went to the competitor and I am being very well attended and getting good discount! 1 star because it can not be ZERO!
Staff scattered, broken elevator, I made a quick pass to get the product out of the "get out quick" but fast n was nothing.
The service is great, there is a saleswoman named Fernanda, who is 10!
I was well attended by the seller, but I was embarrassed by the manager's arrogance, by the fact that I received my broken purchase and made a point of exchanging (which is my right)
and her duty, to serve me well.
Difficult to find a seller who wants to sell something, they seem to want to push for purchase on the internet! The management is very unaware of what goes on in the store!
Too bad
Sold a broken product. And there was no replacement. 1 more hour to cancel. Too bad
Wonderful store. It's not cheap, but it has everything.
Loja de ipanema, Otima vendedora, simpatica, eficiente , fernanda. Obrigado pelo otimo atendimwnto
The store is great ........ I just found the lighting dark
A more sophisticated store of Ponto Frio, showroom of the best brands of TVs, smartphones etc.
I arrived in a huge empty shop. Sellers watching their cell phones. I went to the second floor and visualized the same scene. I asked about 4 burner stoves. They said they would call the specific seller. After long waiting time I decided to leave the store full of sellers and products and no customers .... Why would it be?
Very helpful and friendly the saleswoman Elba. Service 10
This shop sells next to nothing now sells them only on LINE
EXCELLENT ATTENTION AND EASY DISPOSAL OF THE APPLIANCES
I went to make a change of a phone, and the manager was in a meeting and could not be interrupted (two were in a meeting) being that I had schedule .... I left without making the change, when a manager enters a meeting she needs to empower another person to perform .... that is to say, I know that many clients complain ... they make a scandal, and nothing changes.
Then I bought a phone with the screen cracked and they made the switch
Excellent service not to mention that they gave me a super discount I was met with great care and competence by the staff! Very good values compared to most popular stores!
Terrible attendance. No flexibility to negotiate cash payments and customers complaining about staff inattention. Of premium this store has nothing.
Good good shop good quality the household appliances
As in many stores in Brazil, a lot of red tape to make a purchase !!! My god ... improve this ... almost an hour to buy a note ... the attendance of the employee very good ...
Lots of bureaucracy for a simple exchange, already authorized. Highlight for Sidi, for which I was attended.
The store is off the hook and it took us 30 minutes to be serviced, store without air conditioning and everything was dark.
Manager shouting orders and giving negative feedback live and in good sound to employees, a lot of mess between the cashier and the stock on the phone while I waited. When going up to the "package", employees cursing and blowing their nose into the mask.
Here only have good quality products. Without many options.
Great store, high prices more with fantastic products.
Very "aggressive" sellers. I left without buying because they literally put pressure on me to make it difficult to choose.
it wasn't supposed to have any stars it was supposed to have one ...... in the manager and some lousy employees store without regard for customers, uneducated employees without knowing how to explain anything without knowing anything LAMENTABLE
I really liked the service from the employee William ... very attentive and professional ...
Well attended by the employee Priscila, speed and objectivity
TERRIBLE SERVICE, MANAGEMENT THEN ?? PURE ARROGANCE AND PREPOTENCE
Disappointing. I purchased a Lava and Dry Samsung machine at Ponto FRIO DE IPANEMA and the delivered product was installed by a technician hired at the same store. At the same time it was installed, it was found by the technician that the product came defective. The store is responsible for the exchange, but pushed the problem to Samsung, which only REPAIR products, does not exchange them. I went to the IPANEMA STORE, the store adopts the same procedure of pushing for SAMSUNG. I call SAMSUNG and the company says that the responsibility for the change lies with Ponto FRIO DE IPANEMA. Calling the store and being answered by phone is an impossible task. And the assistance of the Manager, Mrs. Jaqueline is very bad, involving unreasonable and endless bureaucracies that do not result in anything. TERRIBLE ATTENDANCE ! It is worth paying a little more and having decent service, compatible with what is expected from the consumer - seller / company relationship.
Ipanema's most well-known and complete electronic electronics store
Great products! Shop was kinda hot the day I went to get a product I bought on the internet
Pessima experience at Ponto FRIO DE IPANEMA! I went in search of a blender, so the most affordable was priced at R $ 39.90 I opted for it, if at the time of closing the sale it jumped to 10, 00 reais more ... I avoided getting confused and accepted, after all it was only 10, 00
When it was time to pay simply THE CAIXA OPERATOR WAS AT LUNCH TIME AND NONE OF THE 10 STORE EMPLOYEES COULD RENDER ... And I wanted me to pay by card.
What do you mean, now I no longer have free will if I choose how I want to pay ???
Confused system, several employees in the salon with no attitude of helping ...
Poor quality!
I won't be back there again ..
I joined to research price of a mobile phone nobody answered me.
Everything is ok with the sale. What I come to portray here was in relation to delivery. People of the worst kind! I bought a refrigerator and at the time of delivery the "professionals" refused to go up a stairway. They really wanted to leave the fridge on the sidewalk! Then they announced that they would go up but that the refrigerator would not go through the door. (I already passed other refrigerators and bigger things through that door) and that would have to be removed. And who would remove the door was the truck driver who charged R $ 250.00 to do this.
In short: he went through the door (of course) but broke the Hall sconce and left the entire staircase dirty with pieces of Styrofoam and scratched walls. A total lack of honesty and professionalism!
Many idle employees do not need many ... few and good. I had to wait for the cashier for ten minutes, not even the manager has the attitude.
Terrible attendance. Half an hour just to issue an invoice so that I could finally withdraw the product. This is because the service is called "withdraw quickly"
The store is good the problem is the after sales of LG. Poor maintenance service of the authorized MJC Nobrega in Rio de Janeiro and seems to be a problem of LG's authorized network. I waited a week for the service. I've been waiting a whole day. I warned that problem was a broken hose from the washer dryer. The clerk came and did not bring the hose for replacement, which would stay for another occasion. An absurdity. It is not worth buying LG products if maintenance is like this in Rio de Janeiro. The site of this authorized and other authorized in RJ are very poorly evaluated and if LG does not take action is because it does not care about the consumer in the after sale but only with the immediate sale of its products. I called an unauthorized person who decided to change the hose in the day. I received a call from LG that confirmed that the procedure of the authorized Nobrega was correct, as it is the inefficiency and the protocol that leads to the waste of time of the consumers is anticipated and accepted by LG. I have several LG products, I will rethink completely and start to deregister the purchase. That's the tip.
Very well attended but prices could be more in account, facing the current crisis and competition. Highly recommend !!!
pontofrio.com.br