Lithia Toyota of Abilene Reviews

Will never step foot in a Lithia dealership again. We went in to buy a 2020 Camry and they completely low balled me with a $9000 trade value on my 2017 Accord I wanted to trade in. The salesman really didn't seem to have any interest in selling me a car in our payment range. He called me and told me that he could easily get our payments to $500 month only to come back with a payment of $826. I them laughed and told him no to which he told me that I need to meet them halfway. I walked out of the Abilene dealership and called Toyota in Weatherford the next day and 5 hours later I was picking up our new 2020 Camry. They gave me $14000 and also came down $3500 on the Camry. Even though I live in Clyde I will never waste my time buying in Abilene, and will be driving to Weatherford anytime we are looking for a new vehicle.

Best car buying experience I have had in a long time, Lance Dunn was a great sales person, he showed me what I wanted, it was at a great price and I drove off in a very short period of time instead of going through the normal sit around and wait dance you normally do at most dealerships. Time well spent

Great car buying experience. Bruce Land was very helpful and got me a great deal on a new Tundra!!!

This is an overall awesome dealership. I would recommend asking for Mark, he really goes above and beyond for you and gives you the sense of his devotion to getting you what you need.

I am super excited about my new Rav 4, John Nichols was so kind to help me pick out. He was patient, never made me feel rushed and absolutely works for the customer!! He does not get frustrated, he is understanding and made my buying experience incredible! Thank you John Nichols for making me feel special and for being patient with me. He spent the afternoon answering questions, going on test drives, answering more questions and was kind and pleasant the entire time! I am very pleased with the deal I got, thank you again John Nichols you are a blessing!

Mark D. and Aaron C. helped get into my first new car, and it was such a great experience. I went in nervous and truly afraid of making that sort of commitment and investment, and they worked with me, listened to what I wanted and could afford and went well beyond my expectations of what a dealership really is. I recommend them ten times over. Thank you guys so much for helping my family and I with a vehicle.

Greg Parks is the best! He was with us for hours every step of the way doing everything he could to make sure we got the best deal on our new 4Runner. Very excellent service at Lithia Toyota of Abilene.

Steve Burgh was an awesome sales rep. He helped me with exactly what I was looking for and truly made an effort for me to be approved. Everything was effortless! Aaron Coker was my finance manager and he consulted with Steve and was able to help finalize the transaction! Thank you Lithia for the best car buying experience ever.

Always a pleasure working with Lithia. Jacob was very polite and great to work with during the service.

I just purchased a Toyota Sienna from Lithia Toyota. Mark Harris was the sales person and he was great. His assistance and knowledge made the experience wonderful for both my husband and I. I felt he was very professional and took the time to explain all the warranties and what it meant to have a certified vehicle. He followed up to make sure I was satisfied with my purchase and if I had anymore questions. If you are looking to purchase a vehicle at Toyota Lithia, ask to speak to Mark Harris. Thanks Mark for all your help!

Great Service! See Jacob Fuller; he will get you taken care of!!!

We purchased a used vehicle from Lithia selected by Jim Buckner. He assigned Sales Consultant, Ken Terry to take care of us. Mr. Terry is not only professional, but diligent an could without doubt teach classes on customer service. He has given attention to every need and provided answers to every question. He introduced us to Michael Mizikar, Finance Manager who assisted us with purchase of additional coverage. Ken is what I would describe as "golden". His value to a service business like Lithia cannot be overestimated. Thanks Ken and thank you Jim. We are happy with our new car and especially the kindness of Lithia people.
Sincerely,
Lucius & Patti Phillips
Abilene, Texas

Got a brand new 2018 CH-R at Lithia Toyota from Ken Terry! Super nice guy! The process was easy and financing was great! Defintely recommend that you go see him!!

Andre and Michael made this one of our best car buying experiences. Knowledgeable and efficient while being pleasant and easy to deal with!

Best place to get a new or used vehicle! Came in with two cars in mind that I wanted to look at and Jimmy made sure I was comfortable in the vehicle before having me make my decision. They re all about their costumers here and it s great!

I recently took my brother in law Kyle in to meet with Andrew Elliot about a truck. Andrew sold me my Corolla in November and I was so satisfied with it, as well as the customer service I received from Andrew and Lithia. I knew it was the perfect decision to take Kyle there for the purchase, as well as Andrew was the perfect sales consultant for the job. They instantly hit it off, Andrew impressed him with his knowledge and insight for the vehicles. Just like he impressed me. Once Kyle test drove the Tundra and was shown all that it offered, he was hooked (or should I say sold). Andrew worked very diligently to get the payments where Kyle wanted them. He showed once again that he is willing to go the extra mile to make sure his clients are happy and satisfied. Kyle bought the Tundra and the whole family loved it. This family is now becoming a Toyota family. I continue to express how great Lithia is to buy from, I would refer anyone to Andrew and Lithia.

Thanks from a happy customer.
Brittany Wiseman

My husband and I had the best experience at Lithia Toyota! Our sales consultant David Brigham was patient and knowledgable. After listening to our list of demands he was able to put us in the car we wanted with at a price within our budget. I can't imagine shopping anywhere else for a vehicle.

This past Friday, we purchased a 2016 Toyota Corolla LE from the Lithia Toyota here in Abilene - what a great experience! We really like how the Corollas have been redesigned since our first one that my wife had - a 1974 Yellow-rado, as we called it. We've had several since then. We've been customers of Lithia Toyota since before the new building (not so new now) was constructed on Southwest Drive - always good people and customer service.

We met John Nichols in August when we began our vehicle search while we were out cruising the parking lot to see what was available. He was very courteous and professional. After a couple of busy months, we contacted Lithia and John this past week to let them know we were ready to look at two of the cars on the lot. John told us about the pros and cons of each choice and let us decide. We absolutely felt no pressure! I asked Diana if she would like to leave a comment and she said, "John was kind and helpful." That means a lot to me - to make sure my wife is taken care of, too, and all of her questions were answered, as well.

If anyone reading this is considering buying a new car, you need to give John Nichols a call first and let him take care of you. Great job, John! And, thanks, again!
David & Diana

So happy with my experience at Toyota of Abilene! I got a great trade in for my old car and was able to lease my literal dream car. Lance Dunn was able to get us to a manageable payment and the finance manager was also super cool and walked me through everything I needed to know about leasing and financing. I would definitely recommend Toyota to everyone I know!

Lithia Toyota was a big help even before I went in to buy a truck. They help provided valuable information for my auto claim. When I went into Lithia Toyota to buying my new truck I worked with David Brigham. He was very knowledgeable, helpful, and did try to push the sale. David Brigham did not play games and was upfront about prices and deals.

Kevin gave me a call based off of an online inquiry. He and Aaron worked to get me in exactly what I wanted the same day I came in. Easy and informative.

Very pleasant and approachable sales team. Gavan Bass was very knowledgeable and laid back with sales tactics. Highly recommend

Outstanding as always!! Very fast and friendly service! Just had the Permasafe installed in my vehicle. What a great idea for all healthcare workers! Thank you!

Great Job everyone!!! If you need a new or used car this is the place to come! Thanks Brandon!

I've been a loyal Toyota owner all of my driving life. Due to a recent and horrific motor vehicle accident in which my 2012 Camry saved my life, I was in the market for another Camry. Mark Harris with Lithia Toyota was our salesman. Mark worked with my husband for several days prior to our arrival. Mark had our potential new Camry ready for us when we arrived to walk around and test drive. Mark was not only knowledgeable, he was genuinely concerned with my comfort. The car buying process can be daunting, but Mark made it extremely easy. The business office also made the finalization process painless! I would highly recommend Mark Harris if you are in the market for aToyota!

Layton Norris is honest .. straight forward and helpful... Had a great service by him.. the tech was sloppy.

I recently purchased a 2016 4Runner and David Brigham made the whole process very easy. Especially considering my trade-in was a little different than the dealership might be accustomed to. He was extremely patient and pleasant to work with. I would highly recommend David to anyone looking for a new vehicle!

I am loving my new truck! I recommend using Jody Rood as your salesman! He is very friendly and knowledgeable. Thank you again, Jody Rood, for the awesome experience!

Me and my friend had a terrific shopping experience purchasing a vehicle. Our Saleslady, Sara McCarter was totally professional and knowledgeable. Frankly, it was the easiest purchase I have ever made on a vehicle. I will definitely visit her first when I hopefully move down to Texas next year. David Willis

I bought a 2018 Toyota Camery (new) while I was working in South Carolina, when the job was finished I returned home to Abilene Texas. When I bought the car I added all the whistles and bells available. My mileage just turned to 20,000 and I went to Lithuania Toyota and was met by a delightful woman named Angela Moreira. She originally told me that my warranty had expired. I told her that I had purchased an extended warranty. She asked did I have any of that paperwork. All I had was my orig sales slip. She made several calls and confirmed my warranty so I didn t have to go home and find my paperwork. If more places had employees that met customers with a can do attitude like Angela has they would ALWAYS have repeat customers.

So I never thought in a million years that I would be able to walk onto a car lot and drive off with a current year brand new less than 5 miles vehicle in my lifetime but thankfully Aaron Coker made this possible for my wife and I. He helped us not only get a great car but also a great finance plan. If you're looking to get a new or used vehicle or whatever go see this man if he can help me he can definitely help you!
Also we have poor credit and we still got all this for a great monthly payment!

We had a salesman named Hunter Busbee. From the get go he was asking what we wanted, our price range, everything we wanted and he got us exactly that. We had a 1st choice but it didnt work out because of our credit but we got our 2nd choice and it was a match for us! He was great and kept us in the loop about the process and trying to find us a good deal.when its time to trade my car in, we will go back to Hunter at toyota! He was the best and most professional salesman i give him the best recommendation, i will definately be sending people his way. Couldnt have asked for better service. Our experience there was the best one we've had since looking for a vehicle.

David Brigham was the sales rep who took care of my Internet / out of town purchase. Customer service and communication was excellent, exceeding my expectations. After dealing with several other dealers, I was bracing myself for bait & switch, excessive fees and disappointments. None of that with Mr. Brigham & Lithia Team. Do yourself a favor & save tons of griefs. Check them out.

Just bought a new 4runner at Lithia Toyota of Abilene. Chris Herrington was my salesman and did an outstanding job of getting me into the vehicle I wanted at the price and financing I wanted. I would absolutely buy from Chris and Lithia of Abilene again.

Today I went to lithia Toyota to purchase a new vehicle. My sales rep was Raul Rodriguez and let me tell you he was very friendly, knowledgeable and helpful. I was able to get into the type of car I wanted hassle-free and in a timely manner As soon as I walked on the lot and even while my rep was getting the keys.. People were still offering help. Great service great people.. Would buy from again..

I couldn t have asked for a better experience at Toyota of Abilene! If you ever need a car go see Sara McCarter she was so helpful and Overall very professional. I just bought my car but when I m ready to buy again I will be coming back to Toyota of Abilene that s for sure

The service department here is top notch, I've been using them for 3 years now. The sales staff are very professional and friendly as well. I have brought several friends here.

Layton was great! He was quick to let the maintenance guys know to check one more thing before giving the car back to me. Thanks Layton.

In every area, the experience was outstanding. The salesman was professional and personable. This is our third vehicle from Lithia Toyota. We explained what we wanted in vehicle make and features and Andrew delivered. As we found with our first and second vehicle, not the typical auto dealership. Andrew made the experience a pleasant visit. He was very knowledgeable explaining the vehicle features and benefits. The visit was expedited and streamlined. It was a very comfortable visit. We were asked even before leaving with our new vehicle, if we were 100% satisfied and if not, we would begin again with whichever vehicle we desired. They assured us that if they did not have that perfect vehicle, they would arrange to have it on the lot within a few days. We truly appreciated that when we spoke, they listened. They heard what we were saying, instead of telling us what we needed. We highly recommend Lithia Toyota of Abilene. With our third visit mirroring the first and second visits with Lithia Toyota, we envision no problems leasing a 4th vehicle when this lease term has matured in three years.

Thank you Andrew, you are amazing and thank you Lithia Toyota for demonstrating Customer Service Excellence!

Lithia Toyota of Abilene did a super job on my car being serviced. They were finished with my car before their estimated time. Jeffrey MccClend was friendly and helpful. The shuttle ride to and from Toyota was excellent. The two drivers were very friendly. I have been dealing with cars and service for over 40 years, Lithia Toyota was the best!!

Raul Rodriguez

We had a great experience with Lithia! The staff was friendly and our salesman Raul was a great guy. He helped us to what best fit our budget and we were able to come home in a good reliable work truck for my boyfriend. He was very patient and helpful and I would recommend him and Lithia Toyota of Abilene to friends and family. Thanks so much.

Andre Scott and Lythia Toyota were awesome in helping me with purchasing my new Toyota. I would highly recommend them with any vehicle needs.

David Bringham is the sales person I got to when I need to buy a vehicle or trade one in. He is very professional and helpful.

Iam not sure if my first post went through. Iam not tech savvy. I purchased a car last week with Erik Miranda and a lot of great people including the Manager helped make that possible.Erik made my experience like a dream. He and others worked with me on a good price and did special things because I just had a birthday. Now sitting here, the mailman bought me a package. It was a box full of cookies from the dealership. I was at a lost for words. I can t thank each and everyone for helping me and especially that fairy( Erik Miranda). If you need a new, used or leased car, Lithia Toyota is the place to go. Iam a customer for life

Thanks to Kevin baker and Daniel Beard to helpin me pick out and get a great deal on a new tundra!

I've had a great experience with Gavan Bass here. He helped me get into a new Tundra with more than affordable payments! These guys know how to work with you through each step.

Just got a used car from there. Matt Moreno helped me out so much and was able to get me the best rate for the car I was dreaming about. Great service, energy, and willingness to make the best deal for the client. Would definitely go back and tell people to go buy their cars from there.

The service and experience Mark Harris was exceptional..... time efficient and no hassle!!

Fast service and David Wright was friendly and kept me informed of my vehicles progress.

Wonderful customer service!!!! Russell McGuire arranged for a service member to come to my house to help me with a dead battery!

Layton was my service provider. From the moment I arrived he was friendly and accomodating. He ensured I got a shuddle ride back to work and contact me promptly when my car was fixed. When I returned to pick up my car he addressed a few other concerns I had quickly and took the time to train me on how to change the menu on the dashboard.

We went to Toyota Lithia in Abilene Tx to just check out a car we thought looked very nice. We received a nice welcome, quick and curtious service. The Staff were more than nice. Such a pleasant experience . In there and left with our new car. Mark Harris sales manager and Andrew Elliot finance manager were so nice and friendly. We were in and out of there so fast. Best experience we have had buying a car. Price and payments were right on target. No over charges. Everything explained . I would recommend Toyato Lithia of Abilene . Hands down.

John Nichols is the man you need to see if you're looking to buy a car at Lithia Toyota of Abilene. He's a straightforward, honest man that really made me feel comfortable when I went to the dealership to purchase my very first car. Ask for Mr. John Nichols by name if you want a great vehicle at a great price.

I can't say enough about it. Picked up a Yukon 2 years ago from Lithia and were taken good care of by Raul Rodriguez.
So when it came time to replace my vehicle came back to Raul and expected the same treatment from 2 years earlier. I was wrong, the treatment was even better. The experience was top notch and when all was said and done received the keys to my Nissan Rogue.
Be prepared Raul, cause we'll be back in a few months for my daughter's new ride. And thanks again.

John Nichols and Dominique Conley were the salesman that helped my wife and I find a Toyota 4runner that fit our budget as well as all of our needs. John Nichols is a very friendly man who would try his absolute best to help you at the drop of a hat. Dominique Conley was our main salesman and he worked very hard and diligently to get us in a 4runner that was perfect for our budget as well as our lifestyle. Dominique was also extremely patient with my indecisive wife! I recommend working with these two gentleman if you decide to visit Lithia Toyota in Abilene! We enjoyed the experiance and will probably stay with Toyota for a very long time.

David Brigham was extremely helpful in helping us get a new Toyota! I highly recommend

Being a first time car buyer I was a little hesitant on the whole process, luckily I was in great hands with the Lithia Toyota team. Mark Dunagan was awesome to work with, he didn t treat me like a stereotypical sales person, I felt like my best interest was his main priority. I was able to walk in with a car in mind and walk out of there with a brand new car which I m loving.

Very professional and knowledgeable. What they didn't know, they admitted and went to find out the answers. They are down to earth and easy to deal with. We dealt with Ruben and Michael.

Just wanted to take a second to give Greg Parks a shout out! He helped me get out of my old dodge and into a new 2020 tundra!!! Made the whole process easy and straight forward! Thanks for the help Greg!!

I loved my experience with this dealership. Everyone I worked with was extremely accomadating, and never pushy, and it made buying my truck super easy and stress free! I didn't trade my vehicle in, I sold it privately, but they ran the numbers for me anyways to give me a backup plan if my car didn't sell. When i was ready to actually buy the whole process went smoothly, and they were able to beat my APR on my preapproved loan!! I got a great deal here at this Toyota and they now have a loyal customer. Special thanks to Marc Comer for being excellent to work with!

We purchased a 2018 Toyota Camry on Saturday and it was the best experience Mark Harris was wonderful and very informative he made buying a car easy!

I'm 40yrs old and have had many 4x4 pickups,but never a brand new one, and never a Toyota. I told my fiance if I buy a new truck its gonna be a Toyota, and I DID!!!. I can't express enough on how helpfull Jody Rodd and the Toyota team was to us.All were very courteous and informative to our every need. I'm so excited to have this truck and to have these guys at Lithia Toyota on my side. They got me a great truck, with a great intrest rate and more than fair payments. Thanks to all the team at Lithia Toyota of Abilene.
WE LOVE OUR TOYOTA!

The Hoyle's

I had a wonderful day dealing with Chris Cogburn and Mike Mizikar from the Toyota dealership! Both guys were amazing and helped me obtain EXACTLY what I wanted! I had been looking at Carmax and had decided to go out of town for a car because of prices and availability of what I wanted. I knew I wanted a 2014 Impala (new body style), less than 30k miles and for under $20k. Well as luck would have it, Lithia had exactly that. Chris Cogburn (salesman) was so kind enough to help me get exactly the price I wanted and he made sure the car was filled up with gas for me and it was detailed. Mike Mizikar (finance manager) made sure that I got the lowest interest rate and spent a lot of time researching bank offers until we got what I wanted. Mike told me about wonderful package plans that Lithia has to offer that protect my car and keep it in great condition before I signed anything. No hidden fees or unwanted plans that I know some places will put people into. If you or anyone you know is looking for a vehicle, Chris is your sales man and Mike is your finance guy! I promise with those two on your side, you will be very happy. I know I am!!! I would like to say I am extremely thankful and a proud owner of a VERY new, amazing vehicle that is perfect for me and my family! Thank you very much Chris and Mike!!! I will refer EVERYONE that I can to Toyota Lithia and to you two especially for the generosity and honesty that you both have given me.

I like how welcoming everyone is and friendly. Jacob Fuller my Service Advisor was very helpful and knowledgeable, he explained everything that was going to be done to my car in detail. After they were finished, Jacob explained everything to me and showed me a report while explaining to me again in detail everything that was done to my car, I appreciated that very much. Thank you Toyota of Abilene for the good service that you give.

This place is absolutely amazing. The staff is soo friendly and very helpful. Thanks to John Nichols and a few others I was blessed with a great car as well as low monthly payments I could afford. Thank y'all so much for being kind to us FIRST TIME BUYERS!!! Stay blessed Toyota Of Abilene.

Presented false information about a car in an online ad. I went and looked at the car in person and informed them about it error on the ad. They said it was a "Mistake" and that they would correct it. The next day, I checked the ad to see if they had corrected the false information on the ad and found that they had deleted the original ad and created a whole new ad with the same false information. Mistake? I think not! It is called, Bait and Switch, and it is a technique only shady dealerships use to draw people in under false pretenses.

My son, Brian, just bought a car from Jimmy Tankersley at Lithia Toyota of Abilene and he made the process incredibly stress free and helped this first time auto buyer understand the process. The folks there were awesome and we can t say enough good things about them.

Tanna Astleford got me a great deal on my truck! I have bought 3 vehicles from her and I wouldn't go to anyone else! All the staff is friendly and Tanna was very helpful in finding me exactly what I was looking for! Payment and vehicle are great!!

They went out of their way to accommodate us . It was the best car buying experience we ever had.

Courteous, friendly, well informed sales personnel is what I experienced with Aaron Coker and Pete Spano. They answered all my questions, endured my pickiness with patience and kindness willing to make sure I got the vehicle I wanted the way I wanted it. They provided excellent customer service and were a pleasure to do business with. All others that I dealt with, as part of the process, also provided excellent customer service.

I believe his Name is Jaccob. Great outstanding professional guy.

I had a great experience with Lithia Toyota on Monday 8-5-2019. Mark Dunagan is a very good salesman to work with and works hard for his customers!

Mark Harris was great to work with. It was the best experience we had purchasing a new truck.

My parents purchased a used Toyota Corolla for me back in 2009 from this dealership, and I was eager to visit again when I was ready to purchase my own car. Michael Hoyt was extremely patient with our questions - interrogation was more like it, really - and he assisted me through every step of the process, right up to the moment I drove the car out of the lot for the last time. He deserves a 100% rating. Thanks Michael!

Lithia toyota of Abilene is the best dealership in Abilene! Lance Dunn is a very good salesman and was very helpful!!

The sales team were great and really took excellent care of my wife and myself during our time of need. We really want to send a THANK YOU to Aaron Coker!

Great customer service! Jimmy Young helped us and he was incredibly kind, willing to work with us on price, and definitely went the extra mile to give the best service possible.

My wife and I bought a car there last Thursday. It all started on a whim really stopped by the weekend before and spoke to David Brigham. He was a great salesman no pressure at all. We told him we were not going to purchase a car that day that we were just looking through a list of choices my wife had. He asked which choices and brought back keys to almost all of them and proceeded to help us narrow down our choice again without any pressure to buy just lots of knowledge and assistance. After looking around some more. Then letting Raul Rodriguez know what exactly my wife was now looking for. My wife went back and spoke to Raul Rodriguez again no pressure to buy just a lot of assistance and knowledge about the cars on the lot. They both answered almost all my wife s questions and if they didn t know the answer were quick to find it and get back to her with one. Raul Rodriguez took my wife on another test drive of the 2018 Toyota Camry. He drove first but only to explain and show her how almost all the features in the car worked and to help her feel more comfortable driving it next. When it came down to the actual time to sign papers David Brigham made the whole situation a breeze and again was very knowledgeable about it. He showed us the savings between two different interest rates and explain every bit of the paperwork along the way. In the military we called it Breaking it down Barney style. With my wife s due diligence and the help from David Brigham and Raul Rodriguez. My wife found the best car she was looking for. We both recommend Lithia Toyota of Abilene and the Sales Reps. David Brigham and Raul Rodriguez for top notch no pressure sales from friendly and knowledgeable staff that s main goal is to take care of customers.

Trebor and Andrew were amazing! Best experience buying a car ever

Dear Shelby,

Really??? You would only give Phillip and Ken 5 stars. Heaven forbid! I MUST give them 15 stars, or more! With a no-nonsense common courtesy and candor that seems to be missing in much of the world, Phillip helped me with my purchase. Ken delivered with the same flair of professionalism. With a one-two line-up like these guys I am sure you will have many extremely satisfied customers to come, as I am. (psst, you might want to give them a bonus soon.)

Merry Christmas and good cheer to all at Toyota of Abilene! :-)

Kind Regards,

Tom

I went to Lithia after totaling my vehicle. My husband had bought a pickup from them a couple of years ago and had a really good experience. I was just going to look at a few vehicles I had seen online. Anthony came out to help as soon as I got there. The main vehicle I was interested in had already been bought so he showed me everything that I was looking for. He answered all my questions and if he didn't know the answers he found out. When I couldn't find any car to suit me he and Andrew sat with me and figured out what I was wanting and they found a vehicle for me. I am very pleased with it and with them. I will be back when I need a new vehicle.

Mark Harris was absolutely wonderful!! He was knowledgeable, kind, honest, and incredibly helpful! Previously having a bad experience here, we were hesitant to purchase here again, however Mark, Craig, and Mike changed that and we will definitely continue giving Lithia our business! Thank you Mark, Craig, and Mike!

I was very pleased with my experience at Lithia Toyota of Abilene. Michael Coker was my sales person. I needed a car quickly. Michael was very friendly, knowledgeable and made the experience easy finding the car I needed and what I could pay for it. He gives Lithia Toyota of Abilene a very good reputation. I'll be a return customer. Thanks for a great experience, Michael, and all of Lithia that I worked with to close the deal!

Sara Mccarter made purchasing a new vehicle so easy! Her knowledge of the vehicles, her professionalism, and enthusiasm for making sure we were completely satisfied compares to no other experience I've had in car purchasing! I highly recommend Sara at Lithia Toyota!

Salesmen were not pushy, listened to wants and needs. Very knowledgeable of inventory. Worked hard to get a price that would be affordable and would stay as late as they needed to help a customer out. Great experience, would buy from Lithia again.

Great and fast service! Staff is very friendly. Totally recommend oil change service here.

Everything was great. The person that scheduled by 60,000 mile checkup on my 2015 Avalon "Avery" said that the appointment would take 75 minutes, but I knew that that wasn't enough time. When I checked in with Dave Connell he told me that it would take 2 hours. He offered me the shuttle service if I needed to go anywhere, but I had taken enough work with me to take 2 hours. They finished right on time. Dave went over the reports and mentioned that I would probably need new tires in about 6 months.

Went in for my regular maintenance service Dave took care of us
I love Toytoa & they are the Best as for as I m concerned

I was not In the market. After speaking with my best friends husbad Aaron Coker and he showed me the differences in the crv and rav4 without bashing the competition he made my choice a little easier. Coming in to the dealership i met mike in finance andrew in finance and the manager Craig. They got me a great interest rate and a higher trim of the rav4 under my budget. This was mine and my husbands first mew car purchase and aaron and the lithia team made it sure easy and enjoyable. Thank you Aaron and Lithia.

Go ahead and add a few days to any estimate on when servicing your car will be done - I'm on my third postponement and still don't have my car back. *edit* I'm now on the 4th postponing and adding a star as they finally offered a rental until it's complete.

I bought a used Camry, after I signed the paperwork and they gave me my keys they only gave me one key. I questioned about getting 2 keys, which I have always received with every used car I have bought. Micheal, said he would get it fixed, even if he had to pay for the spare key and would call me back that day. After waiting 1.5 wks for him to call me back, I ended up calling him, which his response is we don't supply 2 keys, you can buy one for $180. When questioned about his previous statement about ensuring I got a spare and calling me back his response is "you can purchase one if you would like, but I'm busy with Toyotathon" So based on this, I wouldn't recommend Toyota of Abilene because its obvious from the salesman response they are more concerned with sales than customer service. I know I won't purchase a vehicle from this car lot again, and don't recommend it to anyone else that feels customer service is important.

Philip Underwood was my salesman. He was very friendly, knowledgeable, and answered any questions I had. He gave me a great deal on my 4Runner, and has stayed in contact with me to see how I liked my 4Runner. I've had routine maintenance done on my 4Runner and have used Philip Underwood to coordinate everything. My 4Runner has been trouble free and I highly recommend Lithia Toyota sales and service department. Philip Underwood is an excellent salesman and I'll use him again on my next purchase of a Toyota.

Michele Stoehrer was wonderful. I had done my online research and "built" the truck I wanted, a 2019 Tacoma in silver. I went to the Lithia Toyota to see if I could find it in a used vehicle that fit my budget as the new trucks on Toyota's site were well outside. Michele was able to find the exact truck I had built online -- a new 2019 on the lot, available and within budget. After a quick test drive, Michelle walked me through the paperwork process. She continues to provide great customer service and follow up with me as a new vehicle owner. She has been very helpful in coordinating with the other departments to make my experience very positive.