Lexus of Maplewood Reviews

Excellent service and considerate treatment. Professional.

Bobby provided great customer service and went above and beyond what I expected. She was polite, kind and thought of all the details, which made a huge difference in my experience. She is a great asset for Lexus!

I was with a friend last Saturday (3/9/2018) and had a very bad experience with this dealer. We were trying to purchase a certified RX350 that was listed for $36,987 for my friend's wife. My friend liked the car after we test-drove it and he decided to negotiate for the car with the first offer of $34,000 (without the Lexus certification which is worth about $1000). After our first offer, the salesman (his name is Bobby), who we were dealing with, came back after talking to his manager and said they would let the car go with the price of $36,487 ($500 off from listed price) and it had to be purchased with the Lexus certification (since Lexus changed the rule regarding Lexus certification at the beginning of this year, and would not allow the dealer to sell certified car with the certification taking off anymore as in the past, per the salesman). He also said there was another couple who were also interested in the car and would like to purchase it, but because we were testing the car first so we should be the first in line to purchase the car. While my friend and me discussed about the dealer counter offer of $36,487, the sale manager came in and said to his salesman that the car was sold to the other couple (who were 2nd in line for the car) at full price. He did not even bother to look at us and explain what was going on. He just basically said to his salesman: " The car was sold. Just sold at full price" and repeated it again after seeing his salesman's surprised face, then walked away and did not even appear to feel bad about what he just did. We had the right to purchase the car first because we tested the car and started the negotiation process first with a written contract. However, this dealer did not respect their own contract because they could sell the car for $500 more. They sold the car for $500 more but at the same time they just sold their reputation for that "much" money. It is sad to see that. I bought cars at this dealer before and had good experience. That was why I brought my friend there and recommended the dealer to several friends in the past, but after this experience, I would never recommend this place to anyone....
Response to the pre-owned sale manager: what you said were factually incorrect. First, who said we were given many occasions to purchase the car and we rejected? It was a lie! My friend and I were discussing about your 1st offer from your salesman, Bobby, and within 10 minutes or so, we were told the car was sold. Second, the car was sold at full price and $500 more than what was offered to us. The sale manager PROUDLY said twice that the car was sold at full price just like I said above. And that proud sale manager is you, Mr Mertes. I was trying to be nice by not mentioning your name in my previous post. Anyway, It was you that told us that the car was sold at full price. Now you said that it was sold at the same price that was offered to us. (???) Unbelievable!!! You even said that it was the decision you and the general sale manager made when I confronted you that what you did was wrong. Please keep the facts straight.

Overall good service and friendly staff. This is unprofessional: Said I needed a cabin filter for $85. This is a 5-10 minute task with a $20 part. As it was taken out while in service, yes it was dirty, there was debris on it and it was put back in with the same. I would expect it to be shaken or brushed off prior to the reinstall. Is this laziness or just a big revenue builder? Very poor service and/or customer service in respect to the cabin filter.

Here for a car service about a couple days ago, and the people here are very ill mannered, disrespectful toward me and my family. Very unfriendly, and unprofessional. Will be the last time coming here to service my car. Very disappointed with the way people at service desk talk to their customers.

Love that Lexus changes oil all fluids checked. Replaced wiper blades , replaced key battery, rotated tires, washed car
With that being said if you are gonna do all that , washing the weathertech mats and wiping down the Inside should happen also
Just saying

I called to inquire on a car and was treated well
I was helping my mother Joanne find a car.

I had initially worked with Sheila via email who was quick to respond and help with my inquiry for a new car, but I quickly found out that the pre-owned route was the best to go as far as price point. She got me set-up to work with Max in the pre-owned sales dept. He was very knowledgeable with the cars we test-drove and was not pushy with trying to get me to buy that day. He more was focused on making sure I had a good experience with the process in general in making sure I feel comfortable with all of it, which is always appreciated in the process of purchasing a new car. At the end, the General Sales Manager, Matt K was great in following up to make sure if we do ever need any help that himself, Max, or anyone else there would be able to service any questions or concerns I have in the future. I would highly recommend anyone to come in to the store, and they will feel welcome. I was not even in the market for one of the luxury vehicles that they normally offer, and they still treated me as if I were :) Thanks for all of the help Lexus!!

My experience at Maplewood was pretty good. Great customer service, but I think the technician might need double check the mileage of when to bring back my car. I have 80k miles on my car and the sticker states to bring it back in 6 months or 310k miles.

Sara Wienke did an incredible job finding us the exact car (RX350 F sport) and at a great price. Traveled from Seattle to pick up. 5 Star salesperson and dealership. Thanks again Sara!

Speedy service, knowledgeable staff, convenient location.

Andy helped me out last week buying a car, it s nothing special but he was super great! Very efficient and easygoing, honest about the car and very helpful with any questions i had. If you re in the market for a new car i d definitely recommend him!

I started looking at cars at Maplewood Lexus after talking with Service Manager Mike Trok about the customer experience here, and the way this dealership conducts business. I was connected with Salesman Jeremy Mertes who delivered an exceptional experience and helped me to get into my first Lexus. Every interaction I had with the professionals at Maplewood Lexus was a refreshing experience at a car dealership. Maplewood Lexus is a class act all the way! Thanks Mike and Jeremy.

I brought a used camry from Lexus dealership. The customer services was exceptional. Mitch was very helpful and his services was superb.

From the moment I walked in, to the moment I walked out. I was treated with kindness and respect. "Clint," walked me through the full line up of what lexus had to offered. No pressure sales. It was a take your time and drive everything attitude. Very relaxing. By the way I love my 2019 lexus RX450h F-Sport 30 mpg.

The experience was top notch. Sara Wienke was my sales rep and couldn t have been more friendly, professional and helpful. She made the whole process very easy. This included turning over my old lease vehicle (which wasn t a Lexus) as well as the lease on my new Lexus. This saved me from the whole process of turning in my vehicle at another dealership. I would definitely seek out Sara the next time I m due for a new car.

We had a great experience at Lexus of Maplewood because of BOBBY! He was helpful and knowledgeable and was willing to find exactly what we were looking for (even cars in the detail process). He was kind the whole time and answered every question we had to put our mind at ease. This was our first Lexus purchase and because of Bobby we left confident in our decision! Thank you again Bobby, I d send anyone your way to purchase a Lexus!!

Great Sales Rep Tchu! Guided me throughly everything including questions I had. Test drive and car features was on point and got everything handle in a great fashion matter. Can t be as happy wit new purchased.

Excellent service , Eric went above and beyond my expectations to provide me with EPIC customer service. Thank you!

I had left Lexus probably 4 years ago and explored service options elsewhere. My experience today was exceptional - the service person I dealt with was pleasant and helpful. He said it would be an hour and an hour it was - even after I added 2 additional service items. Very smooth and efficient process - I will be back!!

Had a couple of trips to get the dash right but Mikes attitude along with the service managers was stellar. Always trying to make things right for us.

Bought a lexus and had a great experience. Mitch is a wonderful salesman and very knowledgeable. Go see mitch. He speaks hmong and English very well.

Genuinely helpful staff and my vehicle was finished 20 minutes early!!

The service at Lexus of Maplewood is excellent! Have never been disappointed with the maintenance or customer service people! I recommend to whom ever will listen to buy a Lexus for so many reasons with the customer experience at the top of the list!

Dan was the sales guy who we bought our lexus from he is very friendly and a wonderful person i would recommend any one to him.He still keep in touch us and we are enjoying our lexus thank you Dan

Earlier in the year I had a repair done that was over $2500 and the vehicle needed it. They gave me a new loaner to drive, fixed my 2003 Lexus and it is working great. Today I had a service done. Again they gave me a brand new, and great, loaner to drive because I needed to get to work. I thought something was broken and told them to fix it. Beau my service agent called back and said the service was much less than anticipated because only the most minor part was malfunctioning. It was a quick and simple fix totaling about $150. I was pleasantly surprised and appreciate how things went today. Many dealerships will charge for service and parts you do not need. An honest dealership? Who could have imagined?!

The top of the line service. They will take care of your car and see to it that it is returned to you washed and ready to go.

Excellent customer service. We purchased a CPO vehicle. Lexus has a proven record of great vehicles and customer service you can count on.

Update:

After talking to GM, customer service was improved.

Unorganized and staff members are not efficient. My vehicle did get fixed but after bring it back three times and a few items getting stolen. In addition, lack of communication even after leaving several messages.

I would not recommend this dealership at this location. The brand Lexus is great but not this dealership. Lack of management and good customer service staff.

Knowledgeable and friendly sales staff. Greg listened to us and found a Lexus that fit our needs. Jorge helped us get financing that fit our budget. Overall a good experience, would recommend this dealership.

Great service from a gentleman named Dan. He helped me get a new key for my car and made me feel like an incredibly valuable customer, even when he knew I wasn't looking to buy a car. I was blown away by the great service, especially from Dan. I will be looking here if I need a new car any time in the future.

Lexus of Maplewood, and Thomas Schultz my advisor, always take extremely good care of my vehicle. They listen well, and communicate extremely well about every aspect of my vehicle s maintenance and repair needs.

I was asked to top off the gas tank on the loaner car before I returned it! Since this is a recall, why do you pass this expense to your customers? This is very questionnable customer service. This $10 expense will not be forgotten soon

My daughter brought her 2004 ES330 in because the Check engine,VSC lights on and TRAC off warning came on. This is typically a message for the gas cap not being on correctly or a leak somewhere. I had previously put it on my error code reader and that is what it told me. I cleared out the error code and a week later it came back on. She brought it in to Lexus and they put on a new gas cap. A week later same thing happened and she brought it back and after talking to the service manager he agreed to re diagnose the car to help find out where the leak is coming from.Very happy with the resolution.

It was wonderful working with Greg Carlini when we needed a car. He found us the exact car we were looking for. We drove away with the car very happy customers.

Love the service at Lexus Maplewood-they are always helpful, knowledgeable, friendly and treat me like I m the only one there. I especially LOVE Noah, he is amazing at his job and an all-around great human. Lexus is lucky to have him! I will never go anywhere else!

Great people, fantastic service, and the place to get your next vehicle!

I love this place! They were able to work around my schedule, and the service was quick! Definitely coming back again! Thanks for the awesome loaner vehicle too!

Parts department is run really well, they have great customer service. They got it right the first time which is more than can be said for most dealerships.

The service was performed quickly and at a reasonable price. I couldn't be happier with my experience at Lexus of Maplewood!

We bought a 2011 Ford Explorer with 50,000 miles on it. The price was fair but it only came with one key. We didn't know it only came with one key until after we signed the papers. When we asked for second key, we were told no. A few weeks after the purchase, there were some addition papers that needed signing on the trade we used. We refused to sign the papers unless we got a second key. It turned into this huge ordeal where my husband threatened to tell everyone on Facebook, everyone he played pool with and everyone who would listen about our experience. We paid over 30K for a used truck and they couldn't even provide us with a second key. After my husband's threats, the sales guy agreed to pay for the second key out of his own pocket. In the end, we did get the second key but geesh, it was a lot of emotion to get it.

A truly customer oriented dealership. They all made me feel special, we re respectful of my time and went above and beyond to help me get into the car that was best for me.
Thank you to Dan and Tchu and Jake for being so kind and welcoming!

Mike Trok took really great care of me. He such a pleasure to talk to, his customer service skills are suburb. He knows the business and that also brings a great comfort. Mike & Lexus of Maplewood equal satisfaction.

After bringing my vehicle in for service, I heard a loud ticking noise coming from the glove box. I brought this up with my service rep, Tom. Tom had me bring my vehicle back in to get it diagnosed, since it sounded like a problem with the cabin air filter, and those are inspected during the service I had. It turned out that I had a problem with an air filter component and they remedied the problem at no cost to me. The service department has a high level of integrity, and they are extremely professional. I would highly recommend bringing your vehicle here for service.

I have always had a great experience. I am kept informed, I can always get an appointment that is convenient for me and everything is done right the first time.

Excellent sales staff and salesperson. Relatively long wait when car was delivered to do paperwork-they had a lot of deliveries that day. Initial technology run-through was rushed.

Lexus of Maplewood is a wonderful place to do business. The service department and purchasing of vehicles has always been a positive experience.

I recently bought a car here from Jonathan Phelps, he made it an easy process! He was helpful and answered any questions my husband and I had. Thanks Lexus!

While previous experience has been fair - my recent visit has been downright horrific.

My Certified IS250 was brought in for some minor rust build up, and the service advisor taking charge, whom I will not name, made it clear that all services will be taken care of without any monetary obligations from me.

The experience from that point moving forward was nothing but unprofessional. Once my vehicle was brought in, the advisor went silent. I reached out to connect with him and left emails, texts, and voicemails to follow up on the status of my vehicle, but only received silence. Only after a fellow service advisor nudged a little, he finally reached out after 6 weeks.

After informing me that things were delayed due to paperwork that needed to be submitted, the advisor assured me that the service would be complete within the week. More than a week goes by without any updates. When I finally received a call from the services department, it was only from the service director himself essentially querying why my vehicle was sitting in their lot for so long.

Ultimately, warranty has expired, and any commitments the advisor conveyed were rescinded.

While it is understandable that warranty has expired, not acknowledging the advisor's false commitments while also keeping my vehicle for 7 weeks was the most upsetting.

After coming into the dealership to return the loaner vehicle, the advisor never approached me to offer an apology but instead pawned me off to the director and disappeared. The lack of accountability is insane.

I recently purchased my second vehicle from lexus of maplewood , my first from Clint Gage. The experience from start to finish was excellent. Clint was professional and helpful throughout the process. The delivery part of the process was great with someone to explain all the features of our new purchase. I highly recommend Clint and Lexus of Maplewood.

Tchu Moua worked with my husband and I to get us the perfect vehicle without any hassle! He worked with us over the phone and made everything super easy and convenient for us!!! We love our new Lexus NX and would HIGHLY RECOMMEND this place, and definitely Tchu! Thanks so much!!!
Roxy Kennedy

I used Lexus of Maplewood Valet service and it was quick and convenient especially during this pandemic. I didnt have to find a ride or disrupt my kids lessons to get my car serviced. As always, the repairs and maintenance are top notch!

Everyone was so courteous and helpful at my 40k check. Even brought me to Subway to grab a sandwich while I waited!

Hands down stellar service!!! I told Mitch I like things to be quick and efficient and he delivered!! Awesome guy

I brought my car into Lexus to repair the power stearing. They did a good job doing that repair. When I received my vehicle back, I received another report of "urgent" repairs that my car needed. One of the repairs was the rear brakes.

I have my car at another shop right now for some body work and new tires. I asked them to also check the brakes. The current shop said that the brakes still look great and there is no need to repair them.

As a female consumer who doesn't know a lot about cars, that is a huge breach of trust. Why would I be told that it is an urgent repair when the brakes are 100% fine? Up-selling and money. They were friendly and did a good job on the repair that occurred, but this is just ripping people-off. I will not be back.

I initially went into Lexus of Maplewood approximately six months before buying my 3rd Lexus GX 460. From the moment I first met my sales associate, until I drove my new 2019 GX 460 off the lot, the staff was extremely professional and helpful.
I cannot say enough good things about my experience at Lexus of Maplewood.

Super friendly staff. Tom showed me several cars in my price range, and let me test drive them as much as I wanted. He even stayed late just so my mechanic could run a scan on a car I wanted (which had no issues!) Very professional dealership.

Had the best experience buying a new, used car from this place. From the very start to the very end nothing but good. This is how you should be treated. This is how you should always buy a car.

I had a very good experience with my older model Lexus here. I brought it in for an alternator repair and shortly after there was a issue with the radio in the car which I had thought was was related. I brought the car back in for diagnosis and they ended up performing the diagnostic without charging me and offered me a free new model loaner car during the process. As it turned out the radio issue was totally unrelated to the repair. I would recommend them to friends or family as it is clear they are fair and willing to take the extra step in favor of their customers.

Very nice salesperson with a zero pressure approach. They didn't have what I was looking for, but would consider them in the future due to my first positive impression.

I have purchased many cars in my lifetime, and this definitely has been one of the best, if not the best experiences I ve had from start to finish while purchasing a vehicle, which is all owed to SARA, the best car sales expert I ve ever worked with. May sound like I m being hyperbolic but I am not, she walked me through the process on our initial talks and because I wasn t quite set on a particular model, she remained very patient as we worked through many inventory listing and pricing structures until I found the one for me. And she even hand delivered it to my house as it wasn t available in the lot on purchase signing. Stellar work Sara from Lexus of Mayowood. You made us happy campers and we appreciate all you did for us. We will definitely be back to do more business with you.
Thanks and best regards Sara.

Our experience at Lexus was extremely positive. The cars are amazing and the customer service was superb. We didn t feel pressured and our salesman, Bobby truly listened to us and accommodated us as we tried to make the perfect decisions on purchasing a vehicle for us. Chi was great in assisting us with the financing and explained everything very well. Thanks and we will certainly recommend you to others.

I love my new RX 350 F-Sport! This is my 6th Lexus from Lexus of Maplewood. I can t say enough about how great my experience was working with Clint, my salesperson. He was so friendly and went out of his way to assist with my questions and requests.

Not nice! They just want to sell ... don t care about the customer! Disappointed !

This is Lexus #5 for me and my spouse over a period of 15+ years.
We value Lexus of Maplewood"s customer service and appreciate the
mutual respect experienced throughout the whole process. L of M is
a comfortable, friendly atmosphere that reduces the sometimes intimidating aspects of car buying.

We have bought so many cars from Lexus of Maplewood and they never disappoint! Very easy to work with. Thank you!

One of rhe best car dealership service. The kids love it too.

Lexus of Maplewood customers service is another level based on requirements or high standards ser my thr owner Thomas.or Tom. I have been to Lexus wazata, Chicago and Fort Myers Florida, but lexus of Maplewood beat them all hands down. All, those that work there seems to me doing thier best Job especially my services guy Thomas Schultz. He is on another wavelength interms of customers serice. Thom goes out ofnhis way to may you feel at home. The pricing is fare and depending on work done. The back end mechanics and also doing q marvelous job if you ask me. Additionally, if your car is gonna be there unti thr next day or two or more, the make sure.you got q loner car usually less than 10k.mils on them. Sometimes same day if requested. What else can i say. The owner set thr bar very high or highest qs such rhe employees are going out of the way to make thwir customer vwr happy.

I have going to lexua of Maplewood since 2000 when i boufht my first used Lexus LS 400. Even after i got E300, GX470, Rx 300 and now LS 430.. i still dreaming of the new LS 500 2018 ans UP.
Repiars are less rhan the BMWs and Benz. Beside, rhe other pleases like Audi, Volkswagen seems to be out to make extract buck especially if u dont know much qbout cars. I when there wiht my 2005 Tuareg qn to change the light bulb with the headline assembly key damaged, they asking parts ans labour plus taxes about $700. Saying the whole bucket need change, i got a family friend ans spend $100 to buy two Bulbs via Amazon and replace is for free or $100 cost of original bulbs saving $600 $ for q 15min job.

Now you know what qm talking about. Please do ur own diagnostic before heading out to these dealership with the exception of Lexus of Maplewood.
Did i mentioned the recently renovated the place? Go see..Know u know why am keeping my old 2006 LS 400 with over 200k miles and driving the LS 430 that is 236k miles ansnqbout 19nyrs old, but drives like a champ especially going up hell in cruise control ans white too.. what a beautiful. Wouldn't sale it even if i buy q newwr car in thr future. Did i say i got the Volkswagen Tuareg, Q7, LS 400 and 430? I love buying used wihr qll carfax records ans one owners. That's thr best especially if records shower being maintained qt the dealership inclusing changing simple things like wipernor gas cap...Know you know my secrets, hence give me a toms up or reshare tbis note. I haven't esit tednit an ia 200 qm.CST now..tired going to bed..Take care an enjoy driving qns stay safe during this covid-19 era will.come.tompass too.
Respect#Onelove#LexusofMaplewood.

Very curitous, professional and kept me well informed throughout the process.

Working with Lexus of Maplewood and Clint Gage was was a wonderful experience. Clint made me feel welcome and at ease from the moment I walked in. He found me a car I love and made the whole process stress free!

Worst service center. Not willing to tell you the real problem. All they want is any excuse not to use your warranty and make you spend more money. What's the point of taking your car to the dealership if you get second class service for the car you love.

Service was thorough and quick. Advisor was helpful and knowledgeable. Cost was reasonable.

It was a busy day in the service area. Everyone was professional and prompt. Nice job!

Dan Haspert went above and beyond for us and made the process of purchasing a new car relaxing and enjoyable.

Dan O. was great to work with! Even working with me on a long distance delivery!

Beh made the lease process on my new lexus a fun and excellent experience. He answered all my questions and was great working with him. Thanks Lexus of Maplewood on my great new GX. I have gotten many nice complements on the new vehicle.

Excellent Service again! Jeff Loverink provided great assistance and advisement. Reputable and honest folks! Thanks!

Went to see what kind of deals they had going and was helped by Greg. So down to earth and a good person. Answered all my questions and didn t pressure me into buying that day. Just because of that, I went back and made a deal with him shortly after. Thank you for the best car guying experience I ve had.

Very courtesy and informative...highly valued customer services, thank you

Amazing experience with Dan "HJ". Customer service is world class!

Liz (new sales) and Jorge (finance) were fabulous to work with. Both were very friendly and helped answer all my questions. My nrw NX is beautiful and Liz found the color combination I wanted. The vehicle has all the safety features available today and it drives smoothly but with pep! Thanks Lexus of Maplewood for everything.