Lexus of Maplewood Reviews

Service department scratched my car and refused to fix it. It's basically been radio silence from these guys. I would not trust your car to this service department! And if the service dept can't be trusted, I would not ever recommend buying a car from these guys. You have been warned! Stay away.
I brought in my RX a few weeks ago for routine service to the tune of about $1000. They did a thorough walk around of my car as I dropped it off and noted any little dings and scratches. The service went well and they communicated well. I picked up my car at the end of the day and drove it home. The first thing I noticed after I parked it and got out was a new scratch on the front bumper. The service dept had just closed, so I took it back the next morning. The service manager looked at it and took a pic and the next day my service agent called me back and wanted me to bring it back in "to look at it." I told him that the manager already saw it and took a pic, so he said they'd call me back. Nothing for Over a week.

I called back and after a run around they said there was a "miscommunication" but that he would talk to the manger, decide what to do, and call me back. No call for another week. I guess I have to start threatening. These guys provide horrible service. They admit that the scratch was not noted on the car when I dropped it off, but the "tech says there was no accident." Great. The fact is that my car got scratched while I left it at your service department, so fix it!

Gave us a poor trade in value, and refused to come down reasonably. First getting us in, then saying they cant go any lower, the texts my dad for only 500 less. Waste of our time

I have had very good experience during the purchase of a vehicle for my family member. Everything was done in timely manner and without any issues. Especially appreciate help from Clinton Gage who made this purchase as easy as possible.

Great service. Always over and above in special ways.

Very customer friendly. Service with a smile. Efficient, courteous, always accommodating.

We recently purchased a car from this dealership. Dan Hjermstad and everyone else we met were friendly and professional.

Excellent experience at Lexus of Maplewood. Greg Carlini was professional, patient, and delivered a very relaxed, friendly service. He went above what we expected. We will shop and buy again. Thank you to all for a great product and service.

Thomas is a pro, knows business and is a good communicator, who reviewed options/costs.
Nice guy too.

Eric Heimsness was extremely welcoming and detailed on our purchase. He didn't give us that typical " sales man" feel. Treated us like friends and was easy to work with. We will happily work with him again!

Sara at Lexus in Maplewood was FANTASTIC! She's been following up with me from day 1 of my inquiry back in July 2020! She was very caring and extremely patient. She went over the numbers for leasing although there was no guarantee of any purchase. I let her know we wouldn't be ready until October & which was 3 months away & she never hesitated to help us. We now have a beautiful midnight blue 2020 lexus 450 GX! Thank you to Sara & Jorge this was a wonderful experience!
Sharon Cook

Excellent customer service from everyone at the dealership, especially, Johnathan Cohen.

This was my first time dealing with Lexus of Maplewood. My sales associate was Eric Heimsness and my financial associate was Jorge Pena. Both of them were very helpful, answering any and all questions I had. I would recommend this dealership to anyone looking to buy a Lexus or one of their other used vehicles. It was one of the smoothest experiences I have had in buying a car.

Our experience was excellent. From the phone call to the receptionist and the subsequent interaction with Greg was outstanding. All our questions were answered. The test drive was perfect and we walked away with a great car and a great deal. Thank you!

Great job on the airbag recall! I hope i never have to use it. i think they even filled the gas tank. Nice staff and facilities. Very easy process. Thanks

Dan contacted me with a great opportunity on a fresh trade (RX350) after I had missed out on an RX350 earlier in the week. Beautiful vehicle inside and out. Dan was very helpful getting the car ready for me and getting the sale set up and finalized.
Great job Dan!

Dan was very pleasant, and the vehicle we drove 60 miles to see, was perfect. Dan stayed in touch with us, and all expectations were met! My wife and I have already recommended him to friends.

Received our complimentary 50k service. Service was good. We needed a new cabin air filter, and I said ok. It ended up costing over $80. You can buy a Bosch air filter for $20 on Amazon. I understand Lexus service is a premium, but $60 is just too much.

We leased a 2016 NX from Lexus of Maplewood last year. Dan Hastert worked with us to make the experience simple and enjoyable. Throughout the year, he has checked back to make sure everything is going well and we are happy Great Service, Da! Thanks

As a first time buyer I was pleasantly surprised with Lexus. I had recently moved back to MN and I am glad I chose Lexus of Maplewood to buy from. Jonathan P was excellent to work with!

Our Salesperson Dan Haspert provided exceptional customer service throughout our buying process. We got exactly the vehicle we wanted for a phenomenal price! Thank you!

Loved my "Lexus" experience at Lexus of Maplewood. John Butina is my go to man. He sold me my first Lexus, no pressure, and great followup. I feel very confident if there is any problem at all - he will be there to help out. The entire staff is very gracious, and get things done in a timely manner. Looking forward to a long association with Lexus of Maplewood.

They know how to take care of their customers. I left there beyond pleased!

World Class! Bobbie Smith and her team did a great job!

I had a great experience buying a new Lexus RX350 from this dealership. Clint Gage was professional and patient as we asked a lot of questions and treated us like we were the only clients there. I have never owned a brand-new vehicle so this experience was a real treat and Clint added to the positive day 100%.

I love my white Lexus, RX 350 with tan interior. My sales person was Dan Oanes who was excellent and patient. I was actually referred to Dan Oanes by my best friend, who brought a Lexus the previous year. I was so thrilled to work with him because he was so friendly and knowledgeable. I would recommend working with Dan Oanes to anyone. In fact, when my husband and I are ready to purchase a family vehicle, we will be going to Dan for sure! Thank you Dan for your great work and your professionalism.

We worked with Eric to buy our Lexus this fall! He was so knowledgable and made the buying process fun and a breeze! I would 10/10 recommend Lexus of Maplewood!

Took my RCF for oil change and wheels alignment, great service, even get me a loan car for just 2 hour service. Got a chance to ride 2019 es350. Great experience. I will be back.

Wonderful experience! Will be back for another vehicle in the future.

Today was my first visit to Lexus of Maplewood for a car check up. I was very impressed with Noah, who checked me in, as well everyone involved in getting my car serviced. The waiting area was very comfortable and made the time pass quickly.

Greeted us and got started immediately. Took time to hear everything we said (and I tend to talk a lot). Great loaner vehicle. Communicated status and estimates. Nice lobby. A near perfect experience! I don't know what could have been better.

Excellent service and staff. Kim was efficient, caring, knowledgeable, and was on task. She suggested that I could use a rental car while my car was being worked on. She answered all questions and made me feel important. She directed me to the tech people for assistance with my phone. Thank you.

Great experience as usual, been a customer for almost 20 years

We were looking for a used car for our son on a conservative budget. Andy found us a 2006 RX330 that was amazing - lower miles and in excellent condition. There was a small dent on the hood but they fixed it for free! Can't even tell it was there! They even came to our house for us to sign all the documents (Covid-19 safe). It was an emotional purchase being it was our son's first car. We feel comfort knowing he is driving a safe car that was well maintained with the backing of Lexus of Maplewood. We highly recommend them. This was the first time we have used them to purchase a used car. The customer service is equally as great as their new car sales. Thank you Andy!

Great car, Great service. Brandon was our sales person. He was great to work with, he answered all of out questions clearly. He helped us out a lot. Very professional. They also have an amazing team of employees.

Excellent experience with Dan Oanes, very honest and customer focused

I would like to thank Tim Stearns for going the extra mile and helping me with the service on my Lexus ES 350 and on the same day helping with another issue which again resolved a problem, the customer service I received was excellent.

When I went searching for a new car, I had several in mind, but had no idea what I would end up with. After visiting several dealerships, driving various cars, my next stop was Lexus of Maplewood. I walked into their beautiful showroom and was met by Dan Oanes. Dan was courteous, easy to talk to and professional. I knew then that this was where I wanted to do business and have my car serviced. I love my car!!! Thanks, Dan, for making my car buying experience a pleasure.

Great buying experience. Low key, high touch and very professional sales person and other staff. Quick and smooth execution of the purchase. Would definitely refer others to them.

I bought a used Lexus from Jon phelps, he was a superb salesman. I never once felt pressured as you often do when buying a car. I left to think about it and came back the next morning to purchase from Jon. Thanks!

Very genuine staff, helped me find just the right vehicle for me, and explained everything in detail that I needed broken down. Will be back!

Everything went according to plan until I drove my car all the way to the grocery store came out and the battery was dead. Battery was fine before I left it at Lexus for a repair. They said they could not do anything for me other than replace the battery and charge me. This left a bad taste for me. They were also more expensive for my repair then other places but I had already told it there so didn't really have a choice.

Took my RX 350 in for new tires and service and they took great care of us and the car. We really appreciated all they did for us to make us comfortable. Definitely recommend this dealership.

Andy was awesome to work with, answered all my questions and made the car buying experience as easy as can be. Would definitely recommend buying a car from Lexus of Maplewood, and Andy specifically. Thanks again!

My wife and I recently purchased a vehicle from Lexus of Maplewood and we could not be more pleased. We initially emailed to inquire and were promptly replied to by Sales Associate Brandon Kachel. He answered all of our questions and invited my wife and I to come out and test drive a few vehicles. It was nice working with Brandon because he was not pushy by any means and I felt he did a great job advising rather than selling. This was a relief compared to other dealerships I had been to while shopping for a new vehicle. Based on my needs and wants he recommended my wife and I test drive the ES 350, IS 250, and RX 350 (all three were amazing and I felt like a kid in a candy store). We ended up going with the RX 350 and couldn't be more pleased. If you are evening thinking about a sedan, make sure to go test drive both the IS and ES and be certain to ask for Brandon. Financing was a breeze to go through, and there lounge area is very nice. Lexus of Maplewood easily gets a 5 Star Rating and I'll certainly be a return customer.

I recently had the pleasure of working with Sara Wienke on a lease for a new Lexus RX 450 Hybrid vehicle. I have been a long time customer of Lexus of Maplewood. Sara is one of the best salespeople I have worked with. She is organized, proactive and the overall sales experience was excellent. Thank you Sara!

I have been a customer of Lexus of Maplewood since 2004. I keep coming back because of the service department. Mike Trok, my service advisor is trustworthy, responsive and knowledgable. I would never bring my car any other place because of Mike. In my eyes, he is the Big Cheese of the service department!

The staff is always very courteous and professional. The facilities are welcoming to all with big screen TV, free wi-fi, drinks, etc...

Matt Saunders made this purchase 5 stars. We were able to do almost everything via phone and email - making it so much easier as I m in Bemidji. I got exactly what I wanted for a fair price. Tsio in financing was amazing. We were in and out with my Lexus in an hour!

Start to finish best experience I have had buying a car. Liz was very knowledgable, answered my many questions, educated me along the way and did so without being pushy. If you are looking to buy or lease a car, Liz is a true professional!

Service was quick and easy. Derek was a pleasure to work with!

We recently repatriated back to the US after having lived overseas for 5.5 years. Prior to moving back I contacted Clinton at the dealership to start the process of needing to find a couple of vehicles once we returned. Clinton did a great job finding the perfect cars for us. He asked all the right questions to find what we needed to meet our needs. Going so far as to have me look at the UX model which I had not had in my search options. I'm loving the UX (hybrid). No pressure at all to buy and couldn't have asked for a better experience of finding 2 cars all the way over the Atlantic Ocean!!!

Our salesperson was great, the buying process was smooth, but the delivery was bad. I had a set time to pick up my car. On the day I purchased there were cars in the building with big red bows ready for delivery. When I went to get mine I had to climb in a snowbank to get it. What they said was "normally you would pick it up in there but we are busy taking photos of cars." What I heard was "We no longer care about you or your experience so we put you way out near the road in a snowbank." We had an appointment to pick up with the technology guy. Which I'm not sure why we had to make an appointment since they called him away from our scheduled time to service another guest. Overall very disappointing experience of getting a luxury car...

I dread buying cars. I am known for walking out of dealerships when they start to play games. My experience with Sarah at Lexus could not have been better. Her straightforward approach was a refreshing change over most sales people. The manager was also very easy to take to and open about what they do and how they do it. I will be back. Maybe the best buying experience I have had so far. Thank you Sarah!

My husband and I purchased a car from Lexus of Maplewood almost 10 years ago. This was our first time ever buying a car, so we were a bit nervous at first. Luckily, we had the privilege of working with Greg Carlini who from the very beginning made us feel comfortable and helped calm our nerves. Greg was so incredibly friendly, helpful and truly made this experience exciting! Jorge in the finance department also did a great job helping us along the way. The dealership had a wonderful selection of new and pre owned vehicles. We are now looking to purchase another car and are excited to go back to Lexus of Maplewood. We look forward to working with Greg and jorge again!

Lexus of Maplewood made it very easy to buy a new Lexus! I first spoke to Liz Sampair on the phone prior to coming in and we were able to set up a time for me to stop in to look at the vehicles I was interested in. When I arrived, Liz had the vehicles pulled in to the shop so I could check them both out in comfort! I was able to move through the process fairly quickly and was presented with options to purchase based on my needs and what worked best for me. The entire experience was very positive from start to finish. I definitely recommend Lexus of Maplewood for your car shopping/buying needs.

I am very satisfied with the service I received today at Lexus of Maplewood. They even washed and cleaned my car very thoroughly.

Best buying experience ever and bought many cars throughout my 50 yrs behind the wheel

I can t believe you won t throw in a tire stem cap that probably costs 50 cents. My guess is that it was left off at my last Lexus visit as I never touch them unless I have notification of a low pressure. I noticed my pressure was low a few weeks back so I went to check and noticed the cap missing. Lexus was the last to touch it. This cost you more than it was worth. I would have replaced my hood struts and light bulb that was recommended at a cost of approximately $485 to me. Instead, these items cost approximately $90 total at auto zone and a little bit pf my off time.

Showed up for a 5000 mile service appointment. Everything was great. This is a class operation

Quick, friendly service in a timely fashion. Clean car to boot

We could not ask for a better experience working with Greg and Jorge. Comfortable and first class amenities made it an experience that makes you want to come back for more! BTW that LC500 is an awesome car - thank you for the test drive!

Great service. Supposed to take 5 hours and they did it in one so I could get back to work. Also did some diagnosing of other problem at no charge.

Lexus of Maplewood, always family friendly and Mike Mullen doesn t hesitate to go above and beyond he s top service abilities...
My car always leaves there shinny and clean with a Smile on it s face, as well as it s driver.
Thank you Lexus of Maplewood for making my day a great day to drive a Lexus.

Roberta Olson
Of Lake Elmo

Sara Wienke is my sales person and she is like no other. Friendly, personable, professional and patient in explaining their Lexus 350.
I can call her anytime and she will promptly return my call if she is unable to answer her phone.
She is a trustworthy sales person. I have recommended her to several people when they ask about my car.
I am totally satisfied with Sara and Maplewood Lexus.
If I should need another Lexus I know exactly where I will go without a doubt.

In a several month search looking at various car brands and what they had to offer that fit my needs it was the first time in Lexus to take a look. Sara Wienke greeted my husband and I and Sat down to discuss out wants and needs. She was easy to talk to and really listened. She was available for questions via calling or text. She searched out a car that fit our needs and I purchase RX350. I would highly recommend seeing Sara when looking for a new car. She did a great job. The delivery specialist was great too. Going through all options and even came to our home to set the garage openers in our car. I have not had it serviced yet, but I expect the same great experience that I have had so far.

Service was great. Treated well, as usual. Baird, in service did a great job. Thanks, Ed Raney

I am thoroughly enjoying my 2017 Lexus RX 350. It's a great car and definitely a safe car. My joy of this car experience was certainly enhanced by Clint Gage (sales person) and by Jakob Johnson who patiently showed me the easy way to fully experience all of the many electronic gadgets my Lexus RX 350 has.
Keep the good work going fellows !!

Since I got my new used car after having had a 2002 Lexus , my2017 was so challenging, but I was fortunate to meet up with a Jakob Johnson I ve gone back a few times for help & Ive never met anyone with such infinite patience!!! With an 87 year old lady! Encouraged me to call him if needed.I can t say how grateful I am to him . He s made me feel more comfortable with my car. He s great & so is the car

This Lexus Dealership, in particular, has surpassed any expectations i ve imagined in terms of personal service and overall customer care. I brought in my Lexus to their dealership, which mind you I didn t even purchase from them, for a routine manufacture recall. They gave me a free loaner (brand new ES-350), which was unexpected. Also unexpected, they told me to feel free to bring it back when it s convenient for me to do so, because I lived 150 miles from the dealership.

Two days later, when I came back to return the loaner and pick up my own vehicle, the car was spot clean, in and out, plus they also filled up my vehicle with gas, at no charge. That s right, they filled my gas tank, at least a $60 dollar expense, as it was on empty when I had initially brought it in for service. Also, I forgot to mention they kept the dealership open an extra 20 minutes passed closing time, because I was running late to get there. When I arrived they greeted me with smiles on their face and asked how I enjoyed the loaner. Then pulled up my vehicle shook my hand and I was on my way. Everything done free of charge, as well as included a complimentary inspection of items needing service in the near future, sending me with a print out of their full inspection and findings.

Talk about first-rate 5***** service, which is unsurpassed by others, including BMW, Mercedes, Audi, etc... I will definitely be returning for any and all my future Lexus service needs. Thanks again Maplewood Lexus!

Sales person didnt seem to take me seriously about my interest in purchasing a Lexus. There is "profiling" in all professions. I will have to go all the way to Wayzata even though I live way North of the Twin Cities.

Went here and wanted to test drive a used IS 250. Told this to Dan. He says they don't have anything like that in stock. I ask if they have anything similar. He says no and that I'll have to keep looking at their inventory online. I ask if there's anything he recommends. He says I'm not going to tell you to spend your money.

He's either a great salesman like some of posted or it could be the color of my skin or how I'm dressed.

Also, I looked online and it said there were two in their inventory.

They are always great to work with.
I had an emergency service call in to them and they took me on the spot without hesitation.
Thomas , my service rep, keep me aware of what was and wasn t needed to get my car back in the road within the hour.

Alex was so helpful.
Prompt

explained all the work that was done

A loaner car so I could get all my errands done while the car was being serviced

Had to waite for a little while after I got back from the errands so enjoyed coffee.

No donuts though, Cookies not that good!!!

Love my Lexus

This review is for my Wednesday, November 27, 2019 service appointment and the entire servicing appointment--from start to finish was exceptional. If there were more than five stars available, I would select even more. The primary reasons that I continue to purchase a Lexus automobile is their reliability and the excellence of the service staff that I have worked with at Lexusthrough the years.. Tom Schultz is outstanding. He has a very positive attitude, exceptional knowledge about the functioning of the vehicle, an ability to communicate this knowledge clearly and concisely, a very high level of efficiency, consideration for the clients' time and perspective. He is highly professional, skilled at problem solving, and a superb representative of the high level of excellence that Lexus promises.The work was completed promptly, the explanations were cogent and reliable, and the car was immaculate when I picked it up. I am grateful for the level of service that Lexus is able to provide through a talented service representative..

I had a great experience at Lexus of Maplewood! Sara Wienke found me exactly what I was looking for in a new car in a day! She was awesome. Then when I went to do the financing and pick up my car Jorge Pena was so straight-forward and professional. He took me through my options but did not "over-sell". And finally Jakob answered all my questions about the new technology in my vehicle. Overall a great car-buying experience from beginning to end!

The woman that worked with me spoke way too fast and was not very friendly.

The sales team found a great used car for me--a Toyota RAV4 that came in, and they called me promptly! Buying process was smooth, finance representative offered options but didn't pressure, the price was good, and the vehicle has been fantastic!

Mitch customer service was outstanding. He is funny and made my shopping experience smooth. Great staff, finance was great and I would highly recommend this dealership

Nice ppl, plenty of space to wait, watch TV, enjoy coffee...

Short story, disappointing experience that I won t be repeating.

When checking in, I asked how long the process would take. The technician advised that someone else will be in touch with me.

I went to the waiting area and received a nice text giving me a contact throughout the process should I have any questions. I sent a text asking what work will be performed and how long it will take. 15 min later, no response. Sent several more texts that remained unanswered.

45 minutes later, I went to the front desk to ask my same questions. The person was curt and explained they thought I was with a sales person and is why no one was communicating with me. She made it sound like she was reticent to bother me. She made no attempts to address my concerns and frustrations but did answer my question on scope and duration of the maintenance work.

I just bought my first Lexus six months ago and this was my first service experience. I will be going to the Minnetonka location for future services.

Vang does a great job. Thank you for the great service every time.