Jeannie Anderson Review of Lexus of Maplewood
We bought a 2011 Ford Explorer with 50,000 miles o...
We bought a 2011 Ford Explorer with 50,000 miles on it. The price was fair but it only came with one key. We didn't know it only came with one key until after we signed the papers. When we asked for second key, we were told no. A few weeks after the purchase, there were some addition papers that needed signing on the trade we used. We refused to sign the papers unless we got a second key. It turned into this huge ordeal where my husband threatened to tell everyone on Facebook, everyone he played pool with and everyone who would listen about our experience. We paid over 30K for a used truck and they couldn't even provide us with a second key. After my husband's threats, the sales guy agreed to pay for the second key out of his own pocket. In the end, we did get the second key but geesh, it was a lot of emotion to get it.
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