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Tom McNutt Review of Lexus of Maplewood
Overall good service and friendly staff. This is u...
Overall good service and friendly staff. This is unprofessional: Said I needed a cabin filter for $85. This is a 5-10 minute task with a $20 part. As it was taken out while in service, yes it was dirty, there was debris on it and it was put back in with the same. I would expect it to be shaken or brushed off prior to the reinstall. Is this laziness or just a big revenue builder? Very poor service and/or customer service in respect to the cabin filter.
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