Maria Becker Review of Lexus of Maplewood
I brought my car into Lexus to repair the power st...
I brought my car into Lexus to repair the power stearing. They did a good job doing that repair. When I received my vehicle back, I received another report of "urgent" repairs that my car needed. One of the repairs was the rear brakes.
I have my car at another shop right now for some body work and new tires. I asked them to also check the brakes. The current shop said that the brakes still look great and there is no need to repair them.
As a female consumer who doesn't know a lot about cars, that is a huge breach of trust. Why would I be told that it is an urgent repair when the brakes are 100% fine? Up-selling and money. They were friendly and did a good job on the repair that occurred, but this is just ripping people-off. I will not be back.
Comments: