I was with a friend last Saturday (3/9/2018) and h...

I was with a friend last Saturday (3/9/2018) and had a very bad experience with this dealer. We were trying to purchase a certified RX350 that was listed for $36,987 for my friend's wife. My friend liked the car after we test-drove it and he decided to negotiate for the car with the first offer of $34,000 (without the Lexus certification which is worth about $1000). After our first offer, the salesman (his name is Bobby), who we were dealing with, came back after talking to his manager and said they would let the car go with the price of $36,487 ($500 off from listed price) and it had to be purchased with the Lexus certification (since Lexus changed the rule regarding Lexus certification at the beginning of this year, and would not allow the dealer to sell certified car with the certification taking off anymore as in the past, per the salesman). He also said there was another couple who were also interested in the car and would like to purchase it, but because we were testing the car first so we should be the first in line to purchase the car. While my friend and me discussed about the dealer counter offer of $36,487, the sale manager came in and said to his salesman that the car was sold to the other couple (who were 2nd in line for the car) at full price. He did not even bother to look at us and explain what was going on. He just basically said to his salesman: " The car was sold. Just sold at full price" and repeated it again after seeing his salesman's surprised face, then walked away and did not even appear to feel bad about what he just did. We had the right to purchase the car first because we tested the car and started the negotiation process first with a written contract. However, this dealer did not respect their own contract because they could sell the car for $500 more. They sold the car for $500 more but at the same time they just sold their reputation for that "much" money. It is sad to see that. I bought cars at this dealer before and had good experience. That was why I brought my friend there and recommended the dealer to several friends in the past, but after this experience, I would never recommend this place to anyone....
Response to the pre-owned sale manager: what you said were factually incorrect. First, who said we were given many occasions to purchase the car and we rejected? It was a lie! My friend and I were discussing about your 1st offer from your salesman, Bobby, and within 10 minutes or so, we were told the car was sold. Second, the car was sold at full price and $500 more than what was offered to us. The sale manager PROUDLY said twice that the car was sold at full price just like I said above. And that proud sale manager is you, Mr Mertes. I was trying to be nice by not mentioning your name in my previous post. Anyway, It was you that told us that the car was sold at full price. Now you said that it was sold at the same price that was offered to us. (???) Unbelievable!!! You even said that it was the decision you and the general sale manager made when I confronted you that what you did was wrong. Please keep the facts straight.