Andy was great. We showed up late on a Saturday just after they closed and was still willing to work with us. Took are information contacted us on Sunday just so we could hold the vehicle we wanted to look at on that Monday. Would definitely go back.
This is great customer service dealership. Thanks for Slater Lampman's help. He is the best of best salesman. We love Lexus.
Waited for two hours for something that they thought would take an hour. With 3 kids waiting as well, it was less than optimal
I had a lovely experience working with Sara Wienke at Lexus of Maplewood. The entire process of getting a new car and returning my old one was very fast (under 2 hours!), seamless, & efficient. If you're like me and don't know a lot about cars, working with someone who is professional & knowledgeable is important! Not only did Sara get me a fantastic deal, but she was super informative in explaining the features that mattered most to me. I'm so excited for my new UX; I couldn't have asked for more. Highly recommend!
Clint was a fantastic salesman very easy to work with, very personable, patient, and at the end of the day just took the time to make sure we were very happy customers. Heather the finance manager was wonderful, she worked hard to ensure we got best rates, just very pleasant to work with. Lexus by far has the best customer service I have seen in a dealership, while searching for a car we went to several dealerships in the area and 3 of them would not even take the time to talk to us. Which made it easy hands down to go back to Lexus, as customer service is extremely important to us.
BEST CUSTOMER SERVICE I HAVE EVER HAD.. Thanks to James Smith @ Lexus Maplewood... REAL MVP....
As always they are prompt, professional, and extremely helpful! Lexus of Maplewood!
I'd been searching for a 2020 RX450H with the silver exterior and parchment interior (with the Luxury Parckage) in Kansas City, but the Lexus dealerships in KC didn't have any. On the web I found some and called the various dealerships that had what I was looking for. I ended up speaking to Sarah at Lexus of Maplewood and within 1/2 hour, Sarah and the Manager had worked out a deal that I felt was the best one for my wife and me. Of course, there is the issue of the distance between Maplewood, Minn., and KC, however Sarah and her husband were able to meet us in Des Monies and complete the deal there. What a wonderful experience. My wife and I both feel that the dealership and, in particular, Sarah (and husband), went way beyond expectations with us. Couldn't be more pleased with the way it all happened. Thanks, Mike
The people were nice, but it took over 2 hours for an oil change and tire rotation, even though I had an appointment.
Really great experience with this dealer. I have had my Lexus worked on here and bought a few from them and they have always done a great job for me.
Called here after a very bad experience at Wayzata and they got me an appointment for the next hour. Arrived here and someone greeted me at my car before I even had the opportunity to get out. [As I've always experienced at a dealer going for service except for at Wayzata]. Here at Maplewood, They told me what was needed to be serviced and told be the cost ahead of time asking me if there was anything else I needed or wanted done. Great service! Truly appreciate it. Its sad I had to spend so much time traveling burning gas to get decent service. I know both of these dealers are owned by the same group so for this reason I'll likely not purchase another Lexus. (All because of the Wayzata experience.)
The service was excellent and the staff was very nice! I would highly recommend them.
I own small shop and we have system that we can identify the part number and prizing,if you are buying from Lexus of Maplewood call another one they overcharging almost everything,WE called Alternator yesterday and we called today the same part they want $60 more.
Megan did a fabulous job assisting me with all the features on my new ES350!!
She made me feel very comfortable asking the many questions I had for her. Thank you to all the wonderful employees at Lexus!!!
HANDS DOWN THE BEST!!! Have had a 10 year old car with 175K miles on it detailed here and it came out looking brand new and showroom ready! I cannot begin to say how please I am with the work done and the service. I have been to this store many times for other things and by far the customer service rates A+ and the people are the best in the business. Thanks everyone, we are so proud to be your customers!
I have purchased/leased 3 vehicles from Lexus of Maplewood and have had nothing but great customer service from all individuals that I encountered. Lexus of Maplewod is a place that makes you feel comfortable about your car experience. From the sales manager to the service department I have been extremely happy with all my experiences. I have recommended several individuals to this dealership and they have also purchased vehicles and rave about their experiences. I can't say enough good things about this dealership and would very highly recommend them to anyone. I love Lexus of Maplewood!
The best car dealership in the business I was treated with kindness and decency .
Great experience! The staff was very professional, friendly, & welcoming. My salesperson was Sara Wienke, who was the best! I purchased 2 RX350 s from her & each time she was very professional, knowledgeable, friendly, honest, & even fun! I could tell that she really cares about people & provides a positive experience. She was even helpful after the sale. She is a 10 out of 10!
Fast and friendly service that doesn t try and up sell you every time you visit.
Great customer service. Took care of me while my car was in service and provided me a free loaner (2019 RX 350) which was awesome. Even tho my Lexus was totaled I still love Lexus.
Never have I been anywhere that I've been treated like the most important person in the world. Can't thank the salesman Tim Fredrick's enough. Thank you also to such an amazing staff who jumped thru hoops to get me the best deal on my vehicle. Only at Lexus in Maplewood!! They're amazing!!
Great work. Friendly and knowledgeable service person.
Service was prompt & thorough. Adding some body work to my initial service request was great and cost consensus. .
Lexus of Maplewood always treats me and my car well. Wouldn t want to do business with anyone else.
We have purchased 7 vehicles from Lexus of Maplewood. We have always been impressed by the service and professionalism of the staff, especially our salesman, Dan Oanes.
Thomas Schultz was my Service Advisor and effectively helped address a concern I ve learned is a known issue with (minimally) 2006-2010 IS 250 engines and carbon build up.
By the way, Lexus (Corporate) has even acknowledged awareness of this issue by extending a Customer Support Program related to it in August 2012, but their established terms/cut off dates were rigid, unaccommodating, and didn t extend any support for my recommended repairs.
Since my cylinder misfires were just a one-time occurrence since owning the vehicle, Thomas recommended a top engine clean and the timely need to change the spark plugs; it seemed reasonable my vehicle shouldn t require more extensive maintenance now given the isolated occurrence.
Still, he and his Manager demonstrated genuine interest and were willing to work with me as they too understood the history of this issue impacting their customers vehicles. Thomas was knowledgeable, courteous and professional throughout the service process. I highly recommend him and the Lexus of Maplewood dealership.
Lexus of Maplewood was a wonderful dealership to work with for my recent vehicle purchase. I especially want to thank Eric for his kind and patient approach with me during the buying process. As a woman, purchasing a vehicle can be intimidating. He is very knowledgeable and professional, and went above and beyond to make me feel comfortable. His continued service after the sale was exceptional, as well. Lexus took care of all my concerns with my vehicle, I am very satisfied and
I know I will be back.
Super nice and fast! Staff was very professional and friendly.
My Lexus RX 350 was serviced impeccably and timely. Great friendly service indeed !!
Quick turn around! My service advisor, Mike, was very helpful and understanding. No pressure and provided detailed information.
We really liked Yermy our salesperson and everyone was very courteous, with excellent customer service. Our car was really clean and well serviced. My only complaint is the usual up sell routine. I just don't need or want that time taken from me.
Great, but we (Lexus reps and I) forgot to talk over my online appointment extra comments. mentioned my heater isn't turning on and installing my front license on my suv.
Always received great service! Would definitely recommend coming here!
Jon Phelps helped me buy a car this week. Jon was professional and knowledgeable! He was patient with me and helped me choose the car I wanted! Thank you Jon and Lexus!
Tim H in service was amazing!! So helpful and informative. Kudos!
Well the suv was repaired by lexus and the did a terrible job only one key, when you are buying from a luxury car dealer you think they would not let that pass, I own a business and I would not put my dealer name on something like this. I know its causmedik but it does not look good for the dealer selling it. It like just make it look ok so it sells
Great experience working with Greg Carlini and the whole team when purchasing a new IS300 recently. Overall, the friendly and professional service was appreciated, something I remember from my last purchase at Lexus of Maplewood many years ago. Customer service is definitely a high priority and was recognized. Thanks so much!
My wife stopped in here to pick up some touch up paint that my uncle had ordered and already paid for over the phone, and the staff were VERY condescending, rude, and unhelpful to her. They were so unhelpful that she eventually just gave up and left! So now my uncle had to pay $15 to get it shipped to him. If you want to be treated like a lesser human, then this place is for you. Otherwise, my recommendation is to steer clear.
Bobby helped me out and he was very nice and patient! I definitely recommend him!
Super grateful of the Service department!
The engine splash under shield of our ES300H was damaged from dragging on expressway for over 2+ hours after I hit a tire scrap outside Chicago on our way to Canada for family vacation (26JUN19). We found out about the damage when we got close to Minneapolis.
Lucky for us we were close to Lexus of Maplewood! The roadside assistance call taker (Adam?) made us an emergency appointment to Service department right away and that was where we met Tom Schultz, and the service team.
Unfortunately, the replacement shield was not available at the moment, but we had our 10-day trip all booked and planed out so we couldn t wait overnight for the replacement part. Tom Schultz and the technician went over and beyond to help us out by ziptie-ing the damaged shield back in place so we could continue our trip with minimum interruption (We were back on our trip after a couple of hours). And our family are forever in debt to Tom and service team for reversing a potential disaster start back to a wonderful vacation trip (This was our only hiccup through the whole trip, the fix was solid!)
Tom, whoever did the fix, Kimberly and the roadside assistance call service team demonstrated what is the meaning of customer-oriented service. Lexus of Maplewood did not make any profit but they gained a loyal fan family of Lexus of Maplewood for life.
I am so jealous of Minneapolis people that they have such a great dealership close by. I thought about buying my next Lexus from Lexus of Maplewood but my wife pulled me back to reality (Too much a drive from Chicago ).
With the treatment we got, I would not hesitate at all to recommend purchasing new cars or having cars serviced there.
And Tom, you are the best!
My wife and I stopped in looking for a reasonable priced used car for my stepson Delton, Jared was very helpful and very knowledgeable about the dealership inventory.
Very professional
Thank you again Jared
They were very awesome and we re very fair on what I was doing and wanted. Customer service was very impressive. They have gained me for the rest of my Lexus needs!!
We bought a used car here and very soon after had major problems. We've been calling the dealership for months and have never gotten a response, despite calling multiple managers. Unfortunately I would never recommend buying from here.
I came in on Saturday to look at a used car and decided to wait until Monday to decide whether or not I was going to purchase it. I worked with Dan and he was great! I called in Monday and put a deposit down and was emailing with Dan back and forth to make sure I had everything I needed to be able to buy the car. He was very prompt and helpful with his responses. I came in on Friday to sign the paperwork and worked with Dan and Jorge. Jorge was very thorough when we went through the paperwork. They had also removed some of the dents that were in the car when I originally looked at it! The check engine light came on Friday night and I emailed Dan Saturday morning to see what my options were. He was able to get me in right away to have their service department look at my car. I worked with Tom when I came in and Dan came to check in with me while I waited. They found what was wrong, got the part, and replaced it free of charge. They also lended me a VERY nice car to use while the repairs were being done. I was surprised there was no charge to the repair! Tom keep me well informed through the process. I was very happy with the whole experience! Everyone was very kind and made me feel welcome there. Thank you for making this experience so easy, pleasant, and memorable!
We got an excellent deal on our new/used vehicle and we were treated very respectfully. The transaction went smoothly. The staff was very friendly and helpful.
We were very impressed with the service we received from Greg Carlini and everyone else at Lexus of Maplewood. They made car buying very easy and stress free.
Very nice service staff. Do their best to be on time and keep you informed. Comfortable and very clean waiting area.
Excellent service !
Excellent waiting area !
No surprises!
I just baught my first car on my own from them.Everyone was so nice and made me feel so comfortable and helpful. Thank you again Dan and tchu!
Mike Mullen the Service Advisor did a great job of reviewing the maintenance history for my car. It was up-to-date. He then proceeded to schedule the work that I needed. That was an oil change and tire rotation. He also added a check of my spare tire. All work was done perfectly. Great job by Mike. He also made sure my car was washed which was much appreciated.
Stopped in last week, mainly just browsing for my wife who will need a new vehicle soon. Jonathon made it a very comfortable and relaxing experience that day as he was able to answer all my questions and more. When I'm ready to buy, I will be looking for his help. Awesome service!
Such a wonderful experience working with a professional salesperson with no hustle. People love to buy, and hate to be sold.
Was really disappointed with my experience here, called in looking at a IS300 F Sport Lease and was a very motivated buyer. Sergio was the one who was helping me, initially he was very helpful, but I never received any follow up call, email, or text from him. Was frustrated that there was no effort past the initial inquiry, ended up buying a Camry XSE V6 instead.
I ve worked with Sara W. several times occasions and she is always friendly and does a great job helping you understand what the car has and will go to bat on working with you to help get you the best deal. She is alway awesome to work with and makes the car shopping experience every enjoyable
Extremely helpful and fast service, went in for one main problem and others were found. Some were fixed and other couldn't at the time, but my main service agent was detailed in explaining what could and couldn't be done and even offered tips for outside assistance. This guy was in professional attire and he got down and hopefully not too dirty to ascertain the problem (cracked y pipe)! It shows great dedication to his work and in helping his clients to his fullest potential, something I really don't see a lot in service these days. The experience was overall efficient and non-problematic. I'd definitely go back to consult with Thomas Schultz again for any of my Lexus issues.
I originally scheduled an appointment for an oil change only. Being as I am almost 3,000 miles away from my next full service I repeatedly stated that I wanted to wait until I actually got closer to needing service before doing any more routine maintenance. I approved cost of oil change and nothing more but was told they would rotattires snd do general inspection. I was not told that there was any additional cost for this let alone an additional $70 for this service. And as always they said I needed extras. So another $30 for new wiper blades which I m not entirely sure I needed to replace. So I m expecting to spend $70 and end up with a bill for over $140. I wasn t prepared to spend that today and was very unhappy about it. I would have declined everything else had I known. I like the dealership but am not sure that I will return now....
It was a very easy. All my question were answered. They gave me a good price for my trade and a good price for the new.
EVERYONE WAS VERY PROFESSIONAL AND KIND. I LOVE LEXUS DEALERSHIPS.
The purchasing process was great with the salesman, but the used car I bought was supposed to be detailed and they did a terrible job. I just ran my finger along one of the rear vents and it came up full of dirt and grime. The center console is full of crumbs and dust. I don t think they cleaned anything in the interior. Lexus of Maplewood would get 5 stars from me if not for the poor detailing job.
Clint Gage and the entire Lexus team were outstanding. They got me the exact car I wanted and provided stellar service from the first meeting through the post buying experience. I would highly recommend them.
They tried to fool my bf into an expensive repair that needed "immediate action" during a recall. They were actually pushing for an unnecessary fix as a way to make quick cash. Always question these services because they are trying to make as much money as possible from naive customers.
Another amazing experience! Sara was an absolute pleasure to work with from the first phone call all the way to the delivery of the car. She was no nonsense and efficient. It felt like I was her only customer when I know she was working with multiple people all day, everyday. Part of buying a Lexus is the breeze of the process to match the perfection of the car and Sara stood out in this process. Great work, I will be back for the next Lexus!
Good people to work with. Their product was as advertised.
Clint and the Lexus team took care of me from the initial phase all the way through to the bow on top of car when picking up.
Definitely would recommend their dealership and ask for Clint! Thanks!
Apparently there was a negative review written back 3 weeks ago while my account was compromised.
The people are friendly and the follow up is good. But I took my car on for a recall on the airbag, then they want me to do over $4000 on other repairs. First they called back with an $800 item. The airbag recall will not actually pay for the airbag system to work. So I need this part. Then after they install that one, there is some other sensor I that doesn't work and it's another $1600+. Plus there's some other repairs that are another $1600. I called my regular mechanic. One of the maintenance items they wanted to do is not even in the owners manual. The other fix can be done for much less by them and may not be necessary either. So I don't really trust these guys and I ended up doing over $900 to fix my airbag for issues that are obviously manufacture defects, as was the other $1600 they wanted to fix it. And my airbag doesn't work. The one issue is a Lexus issue. The passenger side airbag in several modes across several years has known issues with the sensor components and wiring. I should not have to pay to fix this. That stuff should last 20 + years on a $65k luxury car. But the other issue of the way they do business is on the dealer. IMHO.
Called to get a battery changed and they got me right in. Went very smoothly!
All around a very professional and down to earth place to buy a vehicle. Dan Oanes the salesman did a good job getting me into a new vehicle. He haggled on price with his manager twice for me. There was no pressure on the sale of the vehicle, of course he offered their protection packages and warranties but did not pressure the upsell like most salesmen. I will definitely return to Lexus of Maplewood for my next vehicle purchase.
I purchased a new Rx 350 and when it came I NEVER go the Bi-Led-Auto-Leveling Headlamps I ordered and paid for.Took the car on vacation and found out it was not installed, Called the dealer and they refused to correct the problem. MR Benett the owner said he would take care of me. They Ordered me another car and charged me $3500 plus tax and licence. On something that in no way was my fault. ON TOP OF THAT THEY STOLE MY $2000 Rebate that was to come to me.They added another $2000 to the price that had already been agreed to so they could steal my Rebate, I told the general manager I BOUGHT MY LAST LEXUS HIS REPLY GOOD. They are so crooked they cant lay straight in bed. I BUY A NEW CAR EVERY YEAR . NO MORE LEXUS OF MAPLEWOOD
Matt S. put a high level of care into the service behind the transaction which made it very smooth and enjoyable. I would reach out to Matt for advice or vehicles in the future without question. Thank you Matt!
Customer service was exceptional & pressure free. The team I met were polite, kind and professional. I worked with Sara and couldn't be happier with the transaction of buying a new car. It can be very stressful and Sara made it less of that!
The dreaded final transactions, were nothing like I recall in past car transactions. I feel privileged to have worked with such kind folks. Thank you Sara, Matt, Heather, Megan & Jorge!
Set an appointment and they were waiting for me as soon as I got there. Service advisor was efficient and courteous. Had PDR work done. It was prompt and done extremely well. I was back on the road in an hour. Great service with a smile.
Excellent customer services. Even offered to vacuum interior of car. Fantastic job!
Fair price for excellent service. I especially liked the service consultant who does not try to pressure me to perform any unnecessary services.
Sarah is amazing to work with! Very good! I would highly recommend her! I love my new RX 350! She even delivered it and I am 6 hours away! Thank you Sarah!
We had a great experience buying our used car with Clint at Lexus of Maplewood. It will be our "go-to" for our next vehicle.
They treat you like family! I'm a customer for life, Thank you for the great experience.
Their BDC manager is fantastic, each time I have needed to schedule an appointment or had questions about services, He and his team are always able to help!! Thanks Albert and your team at Lexus!
I purchased my Lexus RX here and worked with Greg, he was so great, the process went super smooth and fast and they even were able to work around my crazy weekend schedule! I'm excited to continue my relationship with this awesome dealer!
I purchased a new Lexus from Dan Oanes and could not be more satisfied with his expertise and attention to detail.
Dan Haspert is a person of honesty and above and beyond customer service.
I have been a Lexus owner for a number of years with Maplewood being my dealer site. I have always been treated well and so have my vehicles!
(As a female that was not always true at other dealerships!)
The appt was for a routine oil change. Everything was done in a timely manner and discussed with me.
Very satisfied!
Had the best experience I ve ever had buying a new car! Jakob J. was so polite and patient, teaching me about my new car. Overall, he was awesome!
My experience with Andy at Lexus of Maplewood couldn't have been more enjoyable! Andy was so helpful and knowledgeable. A very professional, no pressure environment at Lexus of Maplewood! Thank you!
I bought a car from Dan HJ, and let me tell you it was a FANTASTIC experience. He had 5 pages of we owes and kept telling me I'm his best friend and in 30 years of him doing this the car I bought was the NICEST hes ever sold. I would highly recommend buying a Lexus as they're the best cars ever made.
My experience at Lexus Maplewood was impeccable! The service was prompt and above and beyond my expectations. I would definitely recommend them for their excellent professionalism and customer service!
The staff here exemplifies the definition of world-class service. Thank you!
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