I have now leased two cars from Lexus of Greenwich, and each time the experience was truly a pleasure. They are clear, professional, and customer service is of the utmost importance to them. I always feel quite pampered when I do business with them! This time around I worked with Katie Koroleva, and she was amazing. At the end of the deal, I simply had to give her a hug. They are like family! I will work with them again and again.
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Purchasing a used care can be dicey, but, not with Dave. He was the ultimate professional. He had all of the facts about the car with the documentation of original sale, maintenance, et.al at his fingertips. He answered every question I had before I got a chance to ask. He worked ethic is efficient and thus is effective. Laudible is he for how he manages all aspects of his job. He made me feel very comfortable. I just picked up my car on Thursday and have already referred him to a trusted friend!
katie was amazing sale person she help me find the rite car and color. she is the best took her time to help me and answered all my questions. i would like to thank the team at the dealership for my new car they are all amazing people. i felt like part of a exteneded family at the dealership. very helpful and pleaseant to do business with. i will be a client for a long time. want to give a big thank you
My family and I had such a wonderful experience buying a car from Lexus of Greenwich. Everyone there is so helpful and friendly. Particularly Augie, he is so knowledgeable, kind and funny. Gotta buy again one day!
Another good review for Lenny Messina- he is hands down the best car salesperson I've dealt with . He was honest, fair and took me each step of the way. Highly recommend.
Initially I had a pretty poor experience a couple of months ago when inventories were very low due to the factory shutdowns caused by COVID-19. Prices were high and dealers were very busy with the mass exodus out of NYC and people wanting cars. I was not in a rush and went back in November and purchased a car from Lenny Messina who was fabulous. I felt he was very knowledgeable and genuine, and I was given a very fair price with superior service. Noelle who does the finances was extremely pleasant and efficient at her job as well. Overall is was 5 stars and I highly recommend Lexus of Greenwich.
I love the service people at Lexus of Greenwich. I have very low mileage on my Lexus because of a short commute but the maintenance light will come on due to time elapsing; made an appointment and brought it in today. John was so helpful, said I wasn't really due for service, reset the computer and was on my way! Thanks again, and see you this summer!
I had a great first time leasing experience working with Steve Zinaman and the Lexus of Greenwich team. Steve was very knowledgeable about the product and walked me through in detail all the features of the IS250. He also took the time to discuss the numbers and leasing contract in detail which I appreciated. Overall, I would recommend the dealership and especially Steve.
Amazing people, amazing experience. You walk in to handshakes and being greeted by name by everyone there. I explained what I wanted and my price point and literally 72 hours later I drove off in my GS - shortly after being congratulated by Eric, Luis, Joe, and Terry who all contributed to my purchase (as well as two other folks I didn't even know). I can't recommend it enough, Lexus of Greenwich has a customer for life.
This is a review for the pre-owned sales department:
David Miller tried to sell me a certified GS-350 that he described on the phone as being "like new" I decided to see the car in person and was terribly disappointed: it was obvious that the car had been in some sort of accident, with the rear bumper having been replaced with a new one with fresh paint that did not match the rest of the vehicle, the wheels were scratched, car had numerous rock chips. When I brought this to his attention, he says "it's an used car". David Miller- thanks for making sure that I don't come back to your dealership, you can try to keep on treating customers like fools, and most customers are not the fools you think.
Love getting my car serviced here. They're always so nice and professional. Worth the drive as opposed to going to Mt. Kisco where the level of service and professionalism doesn't even come close.
Greenwich will always give me a loaner but if I decline they are more than happy to basically drive me around and pick me up.
Art Accurso is the BEST!!! We have worked with him for years
We love working with Art Accurso!! He sold my husband and me Lexuses years ago and I just traded my GX in for a new one. I appreciate Lexus because the service at the dealership is always excellent and efficient, I have never had a problem with my car, and they hold their value for resale.
The great thing about Art is that he treats his customers like family, and I know that if we ever need anything he will be there. In fact, Art just came out to our house to help me figure out all the new technology on my new car.
Knowing my old lease was ending..I started looking for a new car....I started by looking at the Ct200H that my husband found a great deal for....little did I know that within a couple of hours that I would be leasing the car of my dreams. From the time I walked into the dealership to signing the paperwork there was a friendly welcoming atmosphere with great deal of professionalism and no hard sell....just perfect. Can't say enough about this dealership and everyone I worked with especially my salesperson, Steve Zinaman....just wonderful and that is putting it mildly!
This is now our 6th leased vehicle with Art Accurso, always a FANTASTIC EXPERIENCE, we will be back in three years (sorry you can't retire). Thank you Art.
Do not get your car serviced here (even the in-warranty service) - they refused to honor the warranty on a new tire I had replaced there. Additionally, imagine my surprise when I sent my car in for faulty tire to be fixed and instead of replacing the tire on warranty, they lied and wanted to sell me three remaining tires at only 5/32nd tread! The service advisor Edwin was condescending and rude - I am very disappointed by the experience here. Shocking to say the least for a premium brand such as Lexus.
I purchased a 2013 ES350 one year ago. Today my car has 90K and the transmission is shot. I should have k own better as the transmission was always a bit off but the dealer promised me it was the norm. Now I have a 5K repair on a car that is supposed to be the MOST reliable. I think Lexus of Greenwich was well aware and sold it anyway (judging by the old Carfax they made me sign (with no accident) when the up to date one on the day of purchase showed a prior accident).
These guys are slick, be very very careful. They will take advantage of you and tell you to take a hike if you have an issue
Greenwich of Lexus was worth the drive from Orange! We are so satisfied with our experience and vehicle and already thinking Lexus for the future! Art Accurso was our salesman and he was wonderful! He wasn't pushy or gimmicky. He let the vehicle speak for itself and gave us the perfect amount of knowledge and information without it feeling like a pitch. Felt very comfortable with him during the test drive...super guy! Thanks Art we absolutely love our new car!
This was not my first time Working with Steven Zinaman, and as always it was great. My wife and i appreciate Steve's thoughtfulness, attention to detail and overall the fact that he made the process as clear and enjoyable as possible, we will be back.
Today was the best day in my car purchasing history, and there were many. My salesman Mantas Aidukevicius, kept me comfortable, well informed and was honest through out the entire process. Lexus of Greenwich is a clean, well organized and well staffed dealership. A real pleasure to visit and deal with. Thank you again for a fantastic car, easy and well organized transaction.
Steve and the Lexus of Greenwich team made buying my new car fast and easy. I contacted Steve at about 1 pm from Brooklyn and by 5 pm I was driving the car off the lot in Greenwich - on Christmas Eve! Steve s a real professional. I d recommend him highly.
Wesley my agent at darcas was just phenomenal, professional, patient, with every aspect of my transaction , would not hesitate to recommend him to any and every person interested in purchasing a Lexus.
Had a very pleasant experience while purchasing 2013 RX 350. In-depth technical knowledge, attention to the details, personal touch were shown during the process. Would highly recommend this place for folks seeking Lexus autos (new or used). Katie Koroleva is the best!
I needed to upgrade my vehicle and spent at least six agonizing months trying to figure out which brand to buy. I had a 2000 Lexus GS 300 and really did not want to part ways but needed to. I was referred to Dave Miller by my cousin who purchased her vehicle from him. Instantly I LOVED his friendly voice and when we met he put me at ease. He was very straightforward with me and when I saw the vehicle I wanted he made it happen. I called him on Thursday evening with my request, test drove the vehicle Friday evening and a week later drove off in my new car! I'm so happy and relieved with this overall experience. Dave Miller many thanks and blessings !!
Absolutely fantastic people and service. Steve and Tim are amazing. I will absolutely be back and would be happy to refer friends and family their direction.
Robert the body shop manager was very helpful to me Even though I was buying a car on the other side of the country that his shop serviced. He was very professional and helpful. Pleasant experience! Highly recommend!
We love the RX350 and have two in our household. Besides loving the car, we love each seamless leasing experience we have with our salesperson, Art. He makes leasing a car such a positive experience. Art has all the facts about the car at hand. He does a great job explaining the latest updates in the digital and electronic technology that keep appearing in each car we get. At delivery he sits patiently with us till we totally understand everything we need to know about the car. Art is courteous, knowledgeable, personable and an all around great guy to work with.
Bob Katz in finance is also a great part of the leasing experience. He has every detail covered when you sit down to sign the paperwork. He, too, is so pleasant and personable.
The entire team including service is to be applauded. Lexus of Greenwich is an incredibly well run dealership.
I called Lexus of Greenwich to start the process of leasing a new car. I have had 10 leases and this is the first time I leased a car without ever looking at others. Steve Zinaman listened to my needs, showed me my options and explained everything so thoroughly, patiently and easily in lay mans terms. I have never leased a car the first time I looked. Additionally, everyone made the process easy and looked to address any concerns I had immediately. This is the best car I have ever had. I have become a Lexus Loyalist!
The customer service was outstanding and I would recommend this dealership to my friends and family. My sales rep, Mellany was knowledgeable about the car and explained different options available to me to buy my car. I can confidently say I am satisfied customer!
I currently leased an IS 250 F sport. Darren McNeill my sales consultant was incredibly knowledgeable on every aspect of the car and lease. He called me and even came in on his day off to make sure that all of the paper work was done prior to my arrival. It took a matter of less than one week to complete the deal. As I am a very busy person, he worked around my schedule and patiently answered all of my questions. I would have not leased a car if it had not been for the hard work of Darren. He is approachable, super caring, and extremely intelligent when it comes to cars and people.
Bob Katz was my financial representative that handled my financial paperwork. Bob was extremely nice and explained everything thoroughly. I had so many questions and Bob answered each and everyone very politely and explained it in a manner that I totally understood. I had many sheets of papers to sign and go through. Bob went through each and everyone of them explaining it to me. It was painless!
Between Darren and Bob, I couldn't have asked for a better team! I was treated with such respect and class. I was always acknowledged the moment I stepped into the Lexus dealership by both of them.
Just had a great experience with the Sales Manager Ross Lubell upfront with pricing and had a vast inventory to choose from. Seems like the RX is right car for me, Thanks Ross!
My wife and I recently purchased a new GX460 from Lexus of Greenwich in CT. The service provided by all the staff there was tremendous especially our sales person, Katie Koroleva. I would highly recommend if your in the market for a car to go to Greenwich and ask for Katie. We were looking at a bunch of cars the Audi Q7, Acura MDX, and a few others we eventually decided on the Lexus GX 460 because we loved the car but we really got a great vibe from all the staff at Lexus of Greenwich.
This is a highly professional organization. Sales manager Ross Lubell and salesman Lenny Messina handled my new vehicle purchase in a cordial, seamless manner. They identified the car quickly, discussed and agreed upon pricing cooperatively, closed the deal easily and made delivery to my home, all in less than twenty four hours. All of this was accomplished remotely, in video calls, texts and emails. I recommend Ross and Lenny, and the dealership, without reservation.
LoG was able to work with me to get me what I wanted. I was amazed at how easy the and quick the process was. Katie was a pleasure to deal with, and the whole staff was extremely nice and welcoming. I will be recommending this dealer to all my friends and family.
Absolutely fantastic experience. From the moment my husband and I walked in we were made to feel like family. Noelle and Alex made the entire experience smooth and quick. The dealership is very clean and comfortable. We definitely recommend this dealership to anyone looking for an amazing car buying experience. Thanks again to both Noelle and Alex for our new RX 350 F Sport. It s the perfect car for our family.
I have never had a more unpleasant experience. First the parking is horrible at the dealer. I went in through the service entrance since that is where the parking is. They had me walk though the live repair garage to get to the showroom(rad flags already, no sane dealer wants the massive liability of a person in the repair garage). I met with Lenny whom I had spoken with on the phone. I had been rather impressed by his honesty on the phone. This could not be farther from the truth in person. I tell him what I want in the model I want. I had questions about prices regarding a few dealer installed accessories and had asked the exact question three times. He couldn't be bothered to pickup the phone and call the parts department to see what the prices where. "Only the manager has those prices" was his excuse. Every other dealership had no problem with at least giving a ballpark figure if not the current price. He did not listen to what I wanted at all. He told me my build price off the Lexus website was wrong then showed myself "why" on his computer. Only problem was he displayed all the add on I told him I didn't want. He tries to tell me I have the get the moon roof if I get the comfort package. Wrong. That is not part of or a requirement of the comfort package. He goes on to say that I need to get the moon roof and premium package to add to resale value for the next person that owns the car. I very firmly told him I didn't care about what anyone else wants in the car but myself. I want essentially the lower featured base model with a few simple add-ons. His response was "Lexus doesn't typically do special orders." Wrong. If I can build it on the site then I can buy it. I told him I am looking to have the car for October and when I pick the dealer that I like best they can advise on which month I need to place the order to have it when I want. His response. " It doesn't work like that." Wrong again. He even reluctantly shook my hand after I thanked him for his time and wished him a good weekend. This was exactly the high pressure, not listen to the customer, nonsense I had thought would happen at this dealer, but had held off judgement just to fair. My first instinct was correct. The only thankful part is that Lenny taught myself where not to shop and where to tell people to avoid. I was informed by a source inside Lexus that this dealership was once the number one dealer in the country and had fallen far from grace since. That person was unfortunately correct.
I saw exactly what I was looking for on cargurus, Low mileage, older luxury sedan, great price. Only problem was the car was in Conneticut and I was in Pennsylvania. This dealership was wonderful. They gave me all the information I needed up front and there were no surprises when I arrived in CT to pick up the car. I am a skeptic and I was WOWWED by their courtesy and professionalism. Very, very happy with the dealership but most of all with my Lexus LS 460.
Just purchased a pre-owned Lexus from Lexus of Greenwich for my daughter and could not be happier with my experience. Dave Miller in sales took time to explain all of the great features of the car and answered all of my questions. Bob Katz in finance took excellent care to explain all of the warranty options in a very professional and relaxed manner. What a great team of professionals! I will absolutely go back for my next vehicle!
I live in Larchmont right by Ray Catena Lexus. I still wanted to talk to another dealer and we got in touch with Ross Lubell, the Sales Manager at Lexus Greenwich. He gave us great service and more aggressive pricing. Joe Lee was the salesperson and he was great showing us the car. I would recommend reaching out to this Sales Manager Ross from Lexus Greenwich before buying a Lexus Elsewhere!!!
I am a repeat customer and will continue to be as long as Art Accurso is there to help me identify the right car, speak to me candidly about its strengths and weaknesses, navigate the waters of paper work, lease decisions, warrantees, and license transfer. He handles the entire process efficiently, politely and sincerely. A pleasant experience that resulted in a car that i am very happy to lease and drive.
I drove from Long Island to Greenwich to lease four years ago. Dave made the process easy and he spent time showing me cars that would fit my budget and that would appeal to me at the same time. Dave had patience with me and that was important to me. I have purchased and leased cars in the past and sales persons were very pushy and had no patience. Because of my good experience working with Dave, when my lease ended I returned purchase. Yet another great experience! Thanks Dave, I am loving my red RX350.
I just traded in my 1995 ES 300 for a pre-owned ES 350 at Lexus of Greenwich. My salesperson (Lenny M) was over-the-top helpful as were Mike M and Rob S (and Robert M in Service). Great experience. The car was delivered in immaculate condition. Lenny took the time to explain the many features of the new car. Thanks, guys. Much appreciated!
I bought 2 cars from here. The prices were great and the cars were in excellent condition. The servicing department was very courteous and professional.
They didn't want to work with me at all total waist of time!!! I tryed a 2nd attempt and scheduled a test drive online when the price of the car dropped almost $1000 lower then what I offered the first time and still no response.
I had visited this dealer's website, found a vehicle I was interested in and contacted them to visit/test drive. When I arrived, was quickly greeted and discussed my interest. I was guided by DAVE MILLER, who immediately understood my needs and took me for a test drive, explaining the details along the way. He was easy to deal with, thorough and with no hint of sale pressure. I thoroughly enjoyed the experience which convinced me that this was where my purchase would be made.
I hope to continue a relationship that made the buying experience pleasant and informative. I would highly recommend DAVE MILLER, so you can experience the ease that I did.
Fantastic experience working with Augie Scharron from the first phone call to the final handshake. Super professional and approachable. Didn't feel for one moment I was being sold anything!. Augie understood my initial concerns and handled them with confidence and keep his word on every final detail. Even all of the behind the scenes features such as reception, finance, and motor vehicle services were above excellent in service. I couldn't be happier about my decision to purchase my first Lexus from Lexus of Greenwich.
Looking forward to purchasing my next one already!
I called this dealership inquiring about a 2019 LX 570 car, and I was transferred to the sales department and spoke with Zeeshan Ahmad. After a couple of back and forth phone calls, we agreed on a price.
After the deal was made, I asked him to send me more pictures and that we were ready to move forward. After that, he never returned my calls or answered my messages.
The next day, I called him again and he didn t pick up, so I called a sales manager and she went to speak with him. Then, finally, they both called me back but started making excuses.
They said that we spoke about a different car (which is not even on their website) and then I asked them about the car we actually discussed and they demanded $10,000 more. Ah, I forgot to mention- Zeeshan introduced himself as the Vice President of the dealership.
For 7 long years I have been asking Lexus of Greenwich to remove me from their mailing list. I unsubscribe every time I get an email. I have spoken on the phone and over email, on a number of occasions, with their marketing coordinator and IT staff; each time they promise me it won't happen again, and a few months later I get another email. They continue to send me spam, I recommend that you do not give them your email address.
More troubling than the junk mail is their indifference to my requests. Since emailing them 2 month ago (most recent email) and posting on both Yelp and Google, I have been ignored. If this is how they treat customers with simple issues, I don't want to consider how they treat customers with maintenance or warranty issues.
Absolutely Top tier Lexus dealer in the area. Augie Sharron is the man to ask for because he is simply amazing with an interesting background. Buying a car can be stressful, and he will guide you through the entire process with no worries and questions unanswered. He really made me feel comfortable and give me plenty time to pick and choose. The entire team works seamlessly under the management of their brilliant manager Louis. They know how to conduct themselves professionally in every single way. The best car buying experience I have every had! I will definitely come back next time and I would gladly to recommend them to anyone who wants to experience the passionate pursuit of perfection!
I have to say. The best dealership in Connecticut and tri-state area. My sale guy Jim was outstanding, very friendly and helpful. No rush nor push around. They actually want to help people. I just bought my is250 fsport and I love my pre-owned car. Best decision ever made in my life. I would recommend this dealership to my family and friends!
I think it says something when you travel out of state to pickup your new car from Lexus of Greenwich. I had dealt with Terrence Smith solely through email & phone communication and it was a no-BS, hassle-free experience. I arrived on a Saturday afternoon JUST to look at and test drive the car I was interested in; Terrence even sent me a teaser picture of it all cleaned up, waiting my arrival. I had no intent of leaving with it that day - boy I was wrong. Within 24 hours of my first contact with Terrence, I was walking out of the dealership with a brand new car at an aggressive price, plus a fair trade-in deal.
The staff made it extremely easy and was very accommodating throughout the entire sales process. Price blew 5 other dealers out of the water. Everyone was knowledgeable, polite and experienced in their field. No pressure sales, personable, no bait & switch tactics. Would highly recommend and use them again!
I will admit it. I was comparison shopping. I contacted a few dealers, told them what I was looking for and asked them for a quote. Steve was different, he had a very calm demeanor and asked me questions the others had not. He responded very quickly and graciously. He gave us a quote that we were not even considering, and it ended up being the best plan for us. He was very understanding throughout the process, and there was no high pressure sale tactics. He just continued the communication and addressed our needs with flexibility and great ideas. I recommend him highly.
Carlos Villaverde was my salesman. His professionalism and fairness allowed me to feel comfortable purchasing this car. I took the train 2 hours from Kingston, Rhode Island to view the vehicle. The car - 2017 Lexus IS300 F Sport - was in absolutely spectacular condition for having 39,500 miles. The dealership itself is impressive. It features a 2 floor building. The first floor is a showroom and service area. The second floor features another showroom. The second floor is where I inspected the vehicle. Yes, I inspected the vehicle inside the dealership on the second floor. Did I mention it was down-pouring out? Carlos made sure the vehicle was inside the building, on the second floor for private viewing, and that the car was dry. Lexus of Greenwich clearly had the car professionally detailed AND waxed. It seriously appeared brand new. My whole experience at Lexus of Greenwich was unbelievable. Especially since I had put a deposit on the car before actually seeing it. I recommend this place to anyone who is debating their credibility. It truly is a great business to deal with. When I need my next car I will be traveling 2 hours again without question. Thank you Carlos.
(The photos were taken at home, not at the dealership)
EXCELLENT, EXCELLENT, EXCELLENT! As soon as you walk in the service department you are greeted with handshakes, everyone is always smiling. Everyone is super helpful, from the cashier's to the service advisor's to the manager! I will aways recommend my friends and family to this location. EVERYONE IS PROFESSIONAL and straight to the point. They don't beat around the bush about prices, there is no pressure, and they make sure you leave with a safe vehicle. If you schedule a pick up and delivery appointment they pick up your vehicle from pretty much anywhere, as long as your getting a service or repair done, I usually call at least 1 week in advance. I absolutely love this place and love the people, if you want great service this is the place ! Repairs and Services can be a bit pricey but nothing beats excellent customer service ! Everyone is honest and helpful. Clean environment, renovated and comfortable customer lounge. And complimentary car wash after every service even if you only get an oil change done! EXCELLENT PLACE! Better than any other Lexus dealership i've been too.
I just leased a gorgeous RX 350 - as a first time leaser I had many questions, Albert Gonzalez and his team made sure I had every question answered to my satisfaction before going through with the transaction. From the moment we walked in, we were treated like valuable customers, I could not have asked for a better experience. I even got a full tutorial on all the features the RX 350 offers! I highly recommend Lexus of Greenwich, Albert's professionalism, and of course, their great customer service!
I came from Queens- reason being very aggressive pricing from Ross Lubell, Sales Manager. Him and his sales associate- Tom Chen showed my wife multiple Lexus trucks to choose from. When it came customer service the Sales Manager Ross was the best I have dealt with. Spasiba and thank you from Ilya.
I pulled into the customer parking area and received a friendly happy greeting from the valet person and directed me the sales area. I went into the show room and received a friendly and smiling greeting from Serena the receptionist/secretary.
I was allowed to walk around freely without any interruptions. I found that I was interested in a car model in which I had asked Serena for assistance. She then introduced me to Art Accurso. I found after talking Art Accurso, for a while, I had felt that like we were old friends. Art did not apply any pressure or use any classic car dealer lines. He was more concerned about my interest and my driving experience with this car than to purchase this car. Art was patient with me I was not rushed into anything and he is very knowledgeable about this car. We had gone on a test drive and explained the features of the car and I was greatly impressed with the handling of this Es 350 Lexus. Art had allowed me to make the decision for purchasing this car without any pressure from him I had met Bob Katz and he explained all the protection plans and options in simple language and was knowledgeable to answer all my questions. As I was waiting for some further information John Annunziato (Sales Manager) introduced himself to me and congratulated me on the purchase of this car and offered any assistance to me. This dealership has a friendly and family atmosphere and I would recommend this wonderful group of people to anyone who would have an interest in purchasing a car.
Purchasing or leasing a car can be overwhelming. I did not experience this at Lexus of Greenwich. I didn t feel pressured to make a purchase or choose options with the finance manager. Overall I had a great experience.
It was a pleasure to work with Albert Gonzalez! He was very helpful in answering all my questions and he found me the perfect car! It was effortless working with this dealership and the service was fantastic!
Had my Lexus RX350 in for a recall and was offered a loaner car, the was going to take a little longer so Justin from service went out of his way to accommodate me. I was also greeted at the door to make my drop off and pickup very easy and was greatly appreciated. Justin called and followed through with me during the repair process so I was not inconvenienced at all. Thanks for your great service. Also the woman that greeted me were friendly and welcoming. Thanks DARCARS Lexus of Greenwich!
Just picked up my 4th (leased) Lexus 350RX from Lexus of Greenwich. Everyone there is incredibly helpful, friendly and respectful. Each time, I've worked with Mike Rosen in sales. He's just so easy to work with. He always goes the extra mile to help. And the service department is wonderful. I highly recommend them. I keep leasing the same car because I love it - I've never had a problem. Thank you Lexus!!!!!
My experience with the dealership and with Katie was perfect! Everyone was polite, professional and friendly. And, Katie is by far the most competent sales consultant I've ever worked with! She is polished, super detail-oriented and totally helpful! I will recommend her and Lexus of Greenwich to my friends.
I took my car to Lexus of Greenwich to have my bumper replaced after having been rear ended. Robert was very responsive and courteous. They even returned my rental to Enterprise for me. I would never take my car elsewhere.
On many levels, this was the finest experience with a car dealership that I have experienced in over 40 years. Most recently, I've driven the Lexus ES330 and 350 - both of which were excellent. I decided to change to the RX350 and was very clear with the various dealers - provide me with your best and final price up front - that I have little patience or time to "negotiate" with multiple dealers.
Dave Sturm got the ball rolling after my internet inquiry with Greenwich by presenting a very competitive price. Dave referred me to John Annunziatio - who introduced me to Steven Zinaman, one of the salesman in the office. Steve reviewed the correspondence and, working with Ched, made the deal happen almost immediately. Bob Katz and Ched dealt with the paperwork which was pain free and fast. Because there were two different types of "black" RX350s, Steve insisted on taking me to the Lexus lot to show the difference between the two. The loaner drop-off when service is required is an added bonus.
Because my wife and I were going out of town the following day, the team got the car prepped and ready for pick-up the very next day. That's right - a one day turn-around (prep, plates transfer, insurance, etc.). All seamless to us. When we picked up the car, Steve did not go through the options and electronics in five minutes as many salesmen do after a deal has been closed. Rather, he spent a full hour going through all the systems, making certain that my wife was comfortable with each before we left the showroom. He is to be applauded.
Overall, a fabulous experience. This may very well be a function Lexus of Greenwich is a smaller dealership, whose differentiator is the provision of a quality and professional experience. They have a new customer.
Worked with Dave Miller to purchased a pre-owned Lexus RX 350. The quality of the vehicle and every detail of the customer service we received were exceptional. I will recommend this dealership and Dave Miller highly to friends and family.
I had been trying to trade my vehicle in for a little over year and I had truly given up. Although my car was everything I needed it wasn t gas efficient so I wanted something better. Last week I went with my girlfriend to Lexus of Greenwich to return her old lease and get her a new car. I knew she went in with some issues but the team was able to get her the car that she needed and wanted. After I discussed some numbers with the team she got a deal she couldn t refuse. Seeing this I decided to take my vehicle in that following Wednesday to see what they could do for me.
Once I arrived staff greeted me politely and I went to see Melvin Abreu who is an excellent manager. His high energy and involvement made me feel comfortable with my purchase. He was very informative, and has amazing customer service skills. Not only did he work with me to obtain the vehicle I wanted, he stayed way past closing time to finish my process.
Very pleased with all the help in selection, purchasing and delivering my new Lexus GS 350. I would highly recommend Lexus of Greenwich to my friends and family
We had a wonderful experience in selecting & delivering our LS460. Darren McNeill was extremely helpful,friendly,& very knowledgeable of all car features & details.
We would definitely recommend him highly to our circle of family & friends.
In 2009 I went to a local Lexus dealer and as it turned out I was invisible. For about 20 minutes i was in the showroom and no one asked me if I wanted assistance. I got back in my car and drove down to Greenwich to Lexus of Greenwich, got out of my car and within 40 seconds I was approached and asked if they could help me. No longer invisible, I bought a car from them.
This time around I decided to give my local dealer a chance again, I was no longer invisible but did not feel the salesman was being forthright with me concerning my trade in. So Back to Lexus of Greenwich I went after selling my trade in to Car Max. There I was met instantly and referred to Steve Zinaman where I discussed what I wanted and what I did not want and I believe that we close on a deal in about 35 minutes with Lexus of Greenwich beating my local dealers out the door price and a fantastic rate of 1.9 financing.
Bob Katz in the Business office was great and efficient!
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