On many levels, this was the finest experience wit...

On many levels, this was the finest experience with a car dealership that I have experienced in over 40 years. Most recently, I've driven the Lexus ES330 and 350 - both of which were excellent. I decided to change to the RX350 and was very clear with the various dealers - provide me with your best and final price up front - that I have little patience or time to "negotiate" with multiple dealers.

Dave Sturm got the ball rolling after my internet inquiry with Greenwich by presenting a very competitive price. Dave referred me to John Annunziatio - who introduced me to Steven Zinaman, one of the salesman in the office. Steve reviewed the correspondence and, working with Ched, made the deal happen almost immediately. Bob Katz and Ched dealt with the paperwork which was pain free and fast. Because there were two different types of "black" RX350s, Steve insisted on taking me to the Lexus lot to show the difference between the two. The loaner drop-off when service is required is an added bonus.

Because my wife and I were going out of town the following day, the team got the car prepped and ready for pick-up the very next day. That's right - a one day turn-around (prep, plates transfer, insurance, etc.). All seamless to us. When we picked up the car, Steve did not go through the options and electronics in five minutes as many salesmen do after a deal has been closed. Rather, he spent a full hour going through all the systems, making certain that my wife was comfortable with each before we left the showroom. He is to be applauded.

Overall, a fabulous experience. This may very well be a function Lexus of Greenwich is a smaller dealership, whose differentiator is the provision of a quality and professional experience. They have a new customer.