I have never had a more unpleasant experience. Fir...

I have never had a more unpleasant experience. First the parking is horrible at the dealer. I went in through the service entrance since that is where the parking is. They had me walk though the live repair garage to get to the showroom(rad flags already, no sane dealer wants the massive liability of a person in the repair garage). I met with Lenny whom I had spoken with on the phone. I had been rather impressed by his honesty on the phone. This could not be farther from the truth in person. I tell him what I want in the model I want. I had questions about prices regarding a few dealer installed accessories and had asked the exact question three times. He couldn't be bothered to pickup the phone and call the parts department to see what the prices where. "Only the manager has those prices" was his excuse. Every other dealership had no problem with at least giving a ballpark figure if not the current price. He did not listen to what I wanted at all. He told me my build price off the Lexus website was wrong then showed myself "why" on his computer. Only problem was he displayed all the add on I told him I didn't want. He tries to tell me I have the get the moon roof if I get the comfort package. Wrong. That is not part of or a requirement of the comfort package. He goes on to say that I need to get the moon roof and premium package to add to resale value for the next person that owns the car. I very firmly told him I didn't care about what anyone else wants in the car but myself. I want essentially the lower featured base model with a few simple add-ons. His response was "Lexus doesn't typically do special orders." Wrong. If I can build it on the site then I can buy it. I told him I am looking to have the car for October and when I pick the dealer that I like best they can advise on which month I need to place the order to have it when I want. His response. " It doesn't work like that." Wrong again. He even reluctantly shook my hand after I thanked him for his time and wished him a good weekend.
This was exactly the high pressure, not listen to the customer, nonsense I had thought would happen at this dealer, but had held off judgement just to fair. My first instinct was correct. The only thankful part is that Lenny taught myself where not to shop and where to tell people to avoid. I was informed by a source inside Lexus that this dealership was once the number one dealer in the country and had fallen far from grace since. That person was unfortunately correct.