Lexus Of Concord Reviews

I uses Lexus to do a alignment on my car as well as put on all new tires. I was very impressed with service from start to finish. Both John and Norma were knowledgeable, professional and helpful! The whole experience far exceeded my expectations. I really appreciate the quick service.

Regina Creamer

Brought in my new car to perform a couple recall services. I was told it would take 1 day to complete, yet it ended up taking 4 days. Upon getting my car back, I discovered that the driver side's lock stopped working properly, and I now have to fix what the technicians damaged. Their failure to deliver a service within a promised timeframe and apparent technical incompetence are extremely unprofessional and disappointing.

Purchased a vehicle through Jessica Roble and Rob Scrivano at Concord Lexus. First communicated with Jessica via email, then by phone to setup an appointment. Ended up purchasing a car. Jessica and Rob were very friendly, patient, and assisted me throughout the process. Recommend reaching out to them for any Lexus vehicle needs. Happy customer!

I bought my 2014 Lexus ES from Alex, who was very helpful and provided excellent service. We came with the intention to browse, but were surprised with the deals that he was able to offer us. Alex and his manager treated us like family and worked hard to crunch the numbers and make sure we came away satisfied with a brand new car. We had been looking around previously and found the great prices and hassle-free experience here to be superb. Furthermore, Lexus Concord has a very large inventory. There were only six of the car that I was looking for (in the specific color/specification) in the entire Bay Area, and Concord had three of them. Overall, very professional, courteous service with great prices. I'd definitely recommend Alex and Lexus Concord to friends and family and would shop here again in the future.

In Fall of 2016, we bought a new 2015 demo Lexus ES300h with about 5,000 miles on it. In 2020, we had just over 46,0000 miles and the tires need to be replaced. The interesting thing at the tire shop is what we found out about the original 4 tires from Lexus of Concord. 3 out of the 4 original tires are pretty much worn out. However, the 4th tire is in good shape. Michelin tire carries at least 60,000 miles warranty. So what do you think Lexus of Concord did to my new car when we bought in 2016? Did they replace my new car with 3 used tires or did they replace only one of the 4 tires with a new one? If they replace only one of them with a new one, why?

This shows the honesty and integrity of Lexus of Concord. Try and find out if you have too much money.

Friendly, professional service that, given the circumstances of the shelter-at-home order, was reasonably speedy.

We recently moved from Texas, just took the car to this particular dealership just to install plates and first thing they wanted was a $99.95 for the bracket that was already in the car trunk. When we contacted the salesperson in Texas and told them it's already in the trunk, they are like, we knew it but we thought it's not there. Then we ask for a car wash, it's a brand new car, they said since it's not bought from that dealership we have to pay. I wonder how they treat us when we take our car for service since it is the only one near me. 2019 ES350

Excellent service with Concord Lexus today. Bought my 2nd RC 360 F Sport.
Professional, knowledgeable and accommodating service with both Moe Bayat and Ali Heydari.

service consultant Ms.Kathy Dansie gave me very helpful advice, so kind !!!!!
thank you mrs dansie

Efficient and friendly service. I would highly recommend using their services!

Recently needed some help because I'm in the market to purchase a vehicle, Jessica Roble was very helpful, and answered all of my questions. Awesome customer service!

Jeff Johnson is always professional and friendly. Always makes sure everything is taken care of. Whether it s my car, a loaner or any concerns I have. Always a pleasure working with him.

I can t say enough of how wonderful my experience was at Lexus of Concord.
Kenneth Koeppel was my salesperson who showed me the car I was there to see and with no pressure explained every aspect of the car and allowed me to ask any question or concern I had.
I have bought cars before at dealerships and this was by far the most honest upfront exchange in negotiating I have ever encountered. Needless to say I m extremely happy with my purchase and would hands down recommend anyone to Lexus of Concord if they are looking to buy a new or used car.

I sat in the office with the Lexus used car manager after speaking with a salesman on the Lexus of Concord lot. I explained to the salesman that my son and I were just coming from Concord BMW where they had a Lexus IS250 for $20000 stripped with no back up camera. The salesman turned us to the manager who went through his inventory and worked a great deal for my son for a 2015 IS250 loaded for $22, 700 plus taxes. Feels much better buying a Lexus from a Lexus dealership than buying a Lexus from a BMW dealership. Could have been five stars but car was not ready at time it was scheduled after prepping the Lexus.

Emily is the best! She is very personable and efficient. She communicates well and is super prompt.

My husband and I have bought 2 cars prior from Jessica Roble. We had to come back to see her because she is knowledgeable and provides a great deal. We got the car we wanted and she made the entire process hassle free.

Sales Rep. Bryan very professional and thorough. Provided excellent Customer Service
and exceeded my first time experience with Concord Lexus. I would recommend Bryan and Concord Lexus to my family and friends. Give them a 10

Ease of appointment, quality of interaction with Service Consultant (Bill) and loaner availability all excellent.

Some guys are decent at this place and some are not so nice. I don't get a GOOD car wash and vacuum ever at this place after my regular service which is okay for me, but I hope they do a good job with the car service and all.

The place is clean and comfortable. Randi and Brian were very friendly and helpful during the whole process. The overall experience was very good!

Very good service on a very busy day.Thanks, Norma!

I've have been taking my ES300h here for service with no issues and happy with them but today when I brought it in for 50K mile service and was quoted $450 for required maintenance. I asked the service advisor if these are the necessary work for 50K miles and he said yes. I signed and had a loaner. After 30 minutes I remembered that after spending $450 for the 45K mile service the previous service advisor I had dealt with told me the next expensive service would be for 60K. And so I checked the things listed on my order and sure enough a lot of unscheduled unnecessary work were listed.

Install Premium Fuel System Cleaner
Install Premium Engine Oil Treatment
Install Premium Fuel System Treatment
Perform Premium Crank Case Cleaning Service

And this is why it was expensive. I even looked at Lexus website and it lists items they do for 50K mile
service and I don t see these items.

I will not be coming back. You just lost a customer.

Quick and easy. Brian was amazing! Helped me out and answered all my questions and concerns.

Always great service and very comfortable waiting area with free snacks and drinks.

Concord of Lexus was very professional courteous and timely I appreciate other efforts

Clean dealership, friendly staff, comfortable lounge area. I'm looking forward to my next visit!

Lexus of concord finance department is very dishonest. I agreed to a 36 month lease on my new 2016 RX 350. Two days after the purchase I got a call saying I needed to come back into the dealership and sign a new contract because of incorrect DMV fees for the county I live in. I was told everything would remain the same as the previous contract, so I signed. Two months later I noticed on my credit report the finance department switch the contract to a 48 month lease. I went into the dealership to speak with the finance department about this issue, and I was told that I signed the contract and it was nothing they could do about it, and I was also told that I should be happy because I qualified for the lowest interest rate that Lexus offer. I specifically told the salesman that my deciding factors would be a low interest rate as well as a 36 month lease that was advertised for qualifying customers. I will never recommend anyone or have my car serviced at Lexus of Concord.

I came to the Concord dealership just with the intentions of looking and getting some information, NEVER did I think I would end up leaving the same day with my DREAM CAR!! From the moment I walked in, I didn't feel swamped by salesman or have any of those off the bat bad experiences most people complain about...I was met by Jason Proulx he answered questions I had and was actually very personable and went at my pace, after talking for a bit I decided to test drive the IS250. I fell in love instantly! When I had made the decision to go ahead and get this car, I was bummed out to find the Concord location didnt have the model I wanted but they could have it for me in a few hours..I was ok with that I mean I waited this long anyways. However, I was offered the fully loaded model but knew it was a little out of my price range, I can't lie I was a little bummed. Shortly after I was then greated by Mike Ramish the GM, not only was he extremely professional, friendly, and upbeat he made it a point to make sure I was happy. When he found out they didnt have the model I wanted on the lot, he along with Jason and their sales manager Efrain Moreno worked their magic and in the end I left driving the fully loaded 2014 IS 250 with everything I wanted off the lot that day! I can honestly say my experience was awesome, I never felt pressured, or as if I was being taken advantage of...They all were very professional, friendly, and all about their customer. I was nervous making a big commitment like this, however they made this the best experience possible...I became a forever member of the Lexus family and truly can't say enough great things about the staff...It was a pleasure meeting each of them!! Lexus is the way to go!!!! Thanks Guys <3!!

Setup an appointment with Lexus of Concord to text drive one of their vehicles.
I worked with a gentleman named Kenny Koeppel who greeted me in a very professional
& friendly manner. After test driving a second vehicle I was still unsure whether that was
the one! There was no pressure from him, he was patient & listened to what options that
I was interested in. He offered to let me take the vehicle so that I could really decide if that
was the right choice for me. I ve been a long time Lexus customer & this is the first time
that I felt comfortable in the process from beginning to end. Same with the finance manager
Ali Heydari. Now, not only am I a fan of Lexus vehicle s but the team as well. Yes, I bought
another Lexus!

Ask for Jessica Roble! She got me the best deal on my ES300 & super smart and about her business ;)

Recently purchase SUV from Lexus Concord, very different experience, no pressure, very friendly, make multiple trips before purchase but they never showed dislike or rude attitude, highly recommend.

Had 30,000 mile maintenance completed yesterday. Process was seamless, safe and efficient. Nick (service manager) was great. Loaner provided. No fishing expedition for non-watranty repairs. Excellent service experience.

This dealership was not able to provide a competitive price quote compared to other dealers around and was using the low inventory as excuse.

They need to understand that buyers can get a lot of information online these days. If they treat buyers as morons they just do not get their business.

Always excellent customer service experience when I bring my vehicles in for service. Brian Passmore gives the personal touch and cares about his customers. I continue to bring my vehicles in only because of him.
Thanks again!!

Rahul was exemplary throughout the process. I usually dread walking into dealerships in anticipation of the prolonged and unnecessary dragged negotiation process. However I have to say Rahul was straight forward, presented the deal in a clear and simple manner, walked me through the various options and most importantly did not deploy any unnecessary tricks to drag the process. Was in and out in under 2 hrs!

Jessica Roble is the BEST!! She is very knowledgeable about Lexus' and I was very comfortable purchasing my car through her. My sister also bought a car the same day with her. We could not have been happier.She found just the cars we were looking for and had them at the shop the following day for us to pick up. In all the times that I have purchased a car, Jessica never made me feel like I was being ripped off or that she didn't believe that I was truly going to purchase a vehicle. Jessica is very dedicated to what she does, the night that we met with her she worked well past the time she was scheduled to leave. That is a true testament to her dedication. I would highly recommend Jessica and Lexus of Concord to anyone looking to purchase a vehicle.
Jessica will make your dreams come true!

The staff and service are always exceptional. From the moment I drive in to the time I leave, the staff is attentive, professional and polite. Bill Hammond makes sure the quality of service to my vehicle is to my satisfaction; his customer service goes above and beyond what I expect. I can t imagine taking my car anywhere else.

Bill especially and his team were extremely kind and helpful. Will be coming back here every single time for my cars needs.

Great customer service and I was in and out with a loaner vehicle in less than 10mins.
Brian was my service rep.

Go see Leo this is the 4th car I've gotten from him. He is knowledgeable and trust worthy. I'm sure I'll continue coming to him as long as I am getting a Lexus.

Second time is the charm! it got better... Efrain Moreno is ABSOLUTELY the best when you only have millions of questions! highly recommend him to anyone!

Wonderful Ryan for picking up car and returning it with airbags done that were recalled.Only problem was that they left parking brake on and my son couldn t figure out how to release it but he eventually figured it out.Ty again Ryan:) Great service, great place!

Farid, our salesman, was patient, knowledgeable, very pleasant, and certainly represented Lexus and our expectations of Lexus to the best.

If you want a car and want to deal with someone who knows the ins and outs of Lexus and will give you a great deal without making you feel pressured at all go see Alex Moqadam . I walked in just wanting to test drive, I honestly didn't even know if I could afford a Lexus . I walked out with pretty low payments on a 2014 is 250 sport with only 81 miles on it. Beautiful car!!! I've gotten nothing but stares and complements since I drove it off the lot. Great buy, great experience over all. Five stars.

Superb customer service from the beginning to the end. I was presented by Nathan who was very professional, polite, and knowledgeable! Will always return to Lexus of Concord for my service!

ROCKY ALAMI ... is the # 1 seller if they are looking for cars to arrive with him, because he is a great person and he looks for the way to get out in a car I recommend them

Everyone was very friendly. The shuttle twas clean and fast. All the paperwork was ready to go upon my return to pick up my car.

My experience with Kenny and effrain has been nothing but the best. They made me feel like going to a dealership wasn t bad at all and I hate going to the dealership. They listened to what I wanted and needed and they got the deal done. I would recommend Lexus of concord to everyone I know. Thank you!

Purchased a vehicle through Jessica Roble at Concord Lexus. First communicated with her via email, then by phone to setup an appointment. Ended up purchasing a car. She was very friendly, knowledgeable, patient and assisted me throughout the process. Recommend reaching out to her for any Lexus vehicle needs. Happy customer!

Lexus vehicles are luxurious alright. But this lexus dealer is worse than any other I have dealt with, AVOID at all costs!

They literally ripped me off in multiple ways: I bought a pre owned vehicle. I was told that there is no spare key, and was offered a dent insurance that also covers replacement keys. I bought it. Later, though, it turned out that they had a spare key all along. I was able to obtain it from them and cancel the dent insurance thing though, so that rip-off failed.

Next thing, the car turned out to have some problems that should have been found out in their multi-point inspection thingy.

But the biggest rip off is this one: I decided to cancel a 3.5K $ service contract (warranty) I purchased for the car. I came in to their office and filled out a cancellation form as they instructed. After 4 months it was still not cancelled, so I called them. Guess what? That form magically dissappeared, and they did not cancel the service contract. They did not provide me a copy, so my hands are tied. They are no longer answering my phone calls or returning to my messages. This is borderline illegal! According to our contract, I have a right to cancel the service contract and get a full refund if cancelled within 60 days. Now it is too late for the full refund. I am discussing with my lawyer my next options.

Hai Dang and his team were very responsive and easy to work with. Completely satisfied.

We had a wonderful experience during our purchased. The staff were really friendly. They provided us all the information that we needed and much more. Thank you for all your help.

Lexus of Concord is highly responsible and responsive with customers. Every time I call my needs are met and I m treated very nicely by the service team. I highly recommend this place

Got a recall on my car. Philip, my service representative was helpful the whole way through. Very nice and made me feel comfortable. Got a loaner vehicle free of charge.

My service of visor was very professional and she took care of my car like a professional I am always pleased when I come there The Lexus team treats me like I m part of the family which I like

Nick was great. Took care of everything and car was ready on time.

Bill Hammond is very professional friendly Service guy. My was fixed in a reasonable time while I waited and the price for repairs was just what Bill said it would be.

Great people at Lexus of concord treated us like we were family. Go to Ray , Rob , and Ahmed if you need anything. They will make the you the happiest. Came back 10/15/19 for a service on my Lexus ISF. Ray in service helped me out and got my car out the same day. Amazing service!

Quick, friendly service and with a car wash, inside and out.

Salesman Devin Bratset made a deal with me on email for a 2020 Lexus RX450h. As we arrived at the stealership and after test driving and ready to pay, he said they changing the price because of the high demand reason, adding 3K more, wherein we just made a deal after five days ago. Dealership is trying to rip-off us after we like the vehicle. I made a deal online so that they can't push you to their pricing tactics and time consuming... Devin said he can beat the other price and offer me the 2020 Lexus RX450h for a price of 50K , that is why I drag my wife and scheduled to come to the Lexus of Concord dealership, but they just waste our time...

Fast - 1 hour 15 minutes. Nice dealership-free water. Good representative. Good marketing-mailed me a couponing come in. Only bugs were they forgot to reattach my antenna and gave my keys to to the wrong but honest customer.

Has a great experience leasing my new vehicle when my previous lease was up. If I can give Jessica Robles 10 stars I would! She helped me at Oakland with my previous lease and I followed her to Concord Lexus. It was definitely worth driving all the way to Concord from the South Bay. Jessica had all the paperwork done for the new lease and turning in my old vehicle was seamless. She called me and followed up with me to make sure I had no questions and asked if there were any features I needed to learn how to use. If you are shopping for a Lexus, look no further and call on Jessica Robles to have you flying out of the dealership without having to camp there all day :-D She will find you a vehicle and a plan that will fit your needs.

Excellent service department. No long wait with appointment.

In 10 years Of going to service on my 2010 Lexus, this is the first time I was so disappointed with the service department that I walked out. I have gone to Lexus of Concord to get my car repaired even when it was involved in an accident even the windshield was replaced at Lexus of Concord I did not need to go to Lexus of Concord but it was the service department that made me go there.
Seems like all the professional service writers at Lexus Concord are gone And you have people like Norma who does not belong in the service department.
I had called days before that I needed an oil change and either if they can give me a ride back home or if they can give me a loaner which they have done in the past for 10 years.
Much to my surprise the person that promised me The loaner car or a ride back changed her mind once I got there and told me unless I get a major work done I m not getting a loaner or a ride back this person had given me hard time in the past too . She used to be in car loaner department and even when the service department would authorize a loaner she would refuse. I had complained about her in the past same thing happened today. She was trying to nickel and dime me.
The difference in other car dealers and Lexus is the service department and also the service they provide and this is the first time they have let me down in 10 years I am not going there anymore to buy a new car or the service department anymore

Always great service and very comfortable waiting area with free snacks and drinks.

Everyone was friendly and professional. Norma was great to work with and I appreciate her helpfulness, efficiency and friendliness.
Walter was our shuttle driver and was courteous, punctual and a pleasure to chat with.

Great service all in all. Great people's with great knowledge. Very respectful and patient.

Shane is responsive, courteous and professional. I waited for my NXH while they completed a major service within the timeframe given. My car was clean and ready to go even sooner than I expected. Thanks, Lexus of Concord and Shane.

Sales - Purchased a RX 350 the experience with Kenny Koeppel was very pleasant, professional and quick. He answered all my questions and meet my needs. Thumbs up for Kenny and 100% customer Satisfaction.

Finance - In the other hand I had bad experience with Finance department, I waited 2 hours for the guy warp up with the couple ahead of me. I was in and out of his office less than 20 minutes, he said I can review the contract in the hallway If any questions I can go in ask him because he needs see his next customer??? I would rate Zero (0) for him.

Courteous, friendly, great communication and completed job in a timely matter

Lexus of Concord was the only dealership that had the exact car we were looking for and it was worth the 100 mile drive to get it! This was by far the best car buying experience we have ever had. Every one we dealt with was warm, professional and motivated to provide a good experience for their customer. When it comes time to replace our LC 500, we will come back to Lexus of Concord!

My sister and sister-in-law both are Lexus owners so when I was searching to upgrade from the Mom Van to a Luxury vehicle the insisted I check out Lexus. After visiting multiple other dealerships, I finally gave Lexus of Concord a visit and am so glad I did! Kenny at Lexus of Concord was very attentive and patient with me. No rush and no pressure. At the end of the day, he was able to get me exactly what I wanted. Basir in finance was just as amazing as Kenny. He was very helpful with shopping for the lowest rate. In addition, he was very informative and made me aware of all my options all the while never pressuring me. Thank you Lexus of Concord for making my experience a pleasant one!

Jessica Roble from Lexus of Concord was a true professional!

Jessica Roble was able to provide us with the exact deal she was able to offer us on-line.

Jessica did not make any excuses nor added any alternative facts during the purchase process, she was very honest and conducted her business with great professionalism. We would most definitely go back to Lexus of Concord to buy another car with Jessica's assistance.

Thank you very much, Jessica !!!

I came on an emergency basis. My 2017 RX350 wouldn t start, so I had to jump start it. Arriving at Lexus of Concord late in the afternoon, my needs were immediately attended to. Testing showed that the battery had a dead cell. Under warranty, I was supplied with a new battery, and a courtesy inspection. My vehicle had been washed when it was returned to me.

Kenny was awesome! He listened to all of my wants/needs for a new preowned car, and I drove off the lot that day with the perfect car for me. I couldn t be more happy with the process and product of my day at Lexus of Concord. If you re looking for a new preowned car, ask for Kenny!!

Love the quality service and the car wash at the end!

I can't tell you how amazing it was the whole staff in the whole team came together to make my car buying experience just easy and amazing

The experience went very well. I was very happy with the salesperson Devin Bratset. He was very helpful, polite, knowledgeable and did everything to make it the good experience it was for us. i will definitely recommend the dealership and Devin to my friends and family.

Good and prompt services. I have been coming every since 2013. Brian and any service manager is very courteous and polite. Love their coupons. Love getting my car cleaned inside and washed each and every time. I can truly say I am spoiled.

Bought a 2009 is250 from this dealership and was told the front passenger seat worn look was repaired. After a few months the worn look was back. Then I was told by service it was just dyed to cover it up which was known as a temporary repair. I was told it was fixed and after bringing the vehicle back in for service they said to dye it again and charge me $95. Also, when I purchased the vehicle the finace manager tricked me into purchasing interior and exterior protection to reduce my bank interest rate which was a total lie as well. I asked many dealerships about this coupon issue and they said he just sold me $3k worth of worthless protection which interior didn't even cover the fake repair that lexus supposley said they did. I was trying to purchase a suv a week prior to bringing my is250 for service but sales never returned my call and i bought a suv from a different dealer. I am in shop for another vehicle and concord lexus wouldn't be a place I would return to get my vehicle after being tricked. The service department is great and helped me figure out that the worn seat issue was dyed and not repaired. They also tried speaking with the used car manager which he didn't give to much about. I used to bring my gs here for service...but they left my oil skid plate untied in...and it was drug when i got on the highway on a really bad rainy day..thats a whole seperate issue. Thanks lexus of concord...I used to be a lexus fan..

The provide me the best services I like to many thanks for wonderful service