Lexus Of Concord Reviews

Good covid protocols in place. They take care of their customers.

The staff at Concord Lexus is great. Always friendly and attentive. I never wait long and the work is always quick and precise. I strongly recommend this dealership!

Was easy as 1-2-3. Nice to be able to drop and wait for service.

Jeff Johnson, always take time to go over what service is due and explain what the technicians service check list.
He has good customer service skills.

My 2nd time at Lexus of Concord. Service from initial I take to the end was friendly and courteous. My car needed a wash and it looks beautiful again and runs great. I waited for my car and it was done in the estimated time.

Excellent service as always, quick plus friendly staff

Everyone was very friendly and were prescribing safety with masks
Emily was great and very helpful

Each time that I have taken my car in for its service everyone has been so nice and helpful. I love that they wash my car. It may look bad when i take it in but it always looks very nice when i pick it up Thank you all that work there and are so kind.

The service is outstanding , I love work with Brian Passmore

I bought a Used Mercedes from Lexus of Concord. We worked with Jeffery Lao he was our sales person. He is a really nice guy and easy to work with. All the staff was nice and helpful. We had some issues with price (online vs. Actual), however Lexus of Concord without missing a beat honored their online price even though it as under blue book. I thought I was going to have to get ugly! Good news is that I did not have to get ugly and over all it was a pleasant experience.

Their service was pretty good over all. Nice enough and accommodating. Only down side was being out of loner cars so took some extra time to be taken to Enterprise. And when I picked up my car, I had to ask what the problem and solution we re, but again they were all very nice otherwise

Always great customer service !
Shuttle dropped me off at the gym so i could work out & picked me up after .

I purchased an IS250 and Karen Juarez who is the technology specialist and was wonderful in explaining all the areas of the car and setting up the Navigation system. I had a question about the number of blinks on the turn indicator in the lane change mode. She told me that it could be changed from 3 to as many as 11 but would need to be done by the service department. She stated that it normally is done at the 5000 mile checkup but she would inquire with the service department the next day when they opened. She called me the next day (Monday) and had me stop by after work and they changed it for me in 10 minutes! Great service and going the extra mile to make a customer happy.

The entire new vehicle process including selection, pricing agreement, and document completion was extremely efficient. The same was true for my vehicle trade in. My salesperson was professional, personable, and provided very useful information. Our business person was extremely efficient and explained each document clearly and completely. I recommend this fine dealership without reservation.

Ask for Jessica Roble! From the moment of initial contact, Jessica was helpful and straight forward. Worked to find exactly what we wanted, in a price we were comfortable with.

We had a great experience at Lexus Concord. Mark N. was very professional and courteous. He was very thorough in explaining all the functions on each of the car s features.

Excellent customer service. Provided an estimated time when work would be completed and finished on-time. I highly recommend Ray Aranki as your service consultant.

Went fairly smoothly, didn t have to wait around the lot.

I had a nail in the tire on my way to work. Drove to Lexus of Concord. Was friendly greeted and asked my reason of visit. Wrong day to have a flat as the place was packed. Waited in my vehicle until BILL HAMMOND came and checked on me. Informed me that the tire will be taken care of. Had my vehicle back in no time as Bill called to inform me. Met with BILL and he went over the services performed. Get to know BILL HAMMOND, a trusted professional.

Rob took Good care of me, I went just for a test drive and end up leaving with my dream car! Thank you all again for making that happen for me and my son! Y all are the DOPEST!!!!

Another AWESOME experience and service at LEXUS! Jeff the service advisor is GREAT, straightforward, friendly, honest! Reasonable price for EXCELLENT service every time!

The only thing bad I can say is it would be nice if when asked how much it included tax in est. so people are prepared. Other than that experience was good and quick

Bad customer service, the front desk lady didn't say hi or do anything when I walk in. I have to look around and ask her where should I put my umbrella. The salesman didn't smile at all. Too bad for them, we went to BMW instead and got what we need.. shame on Lexus of Concord. This kind of services these days, they are going to last long...

Andy provided great customer service. He, Efren and John made the car buying experience easy.

Lexus of Concord was such a positive experience from the minute I walked into the show room someone began helping me and work diligently to get me the car that I was finally able to purchase. Andy Li went above and beyond to help me find a car and get me what I needed I couldn t of asked for more. The finalization process with other members of Andy s team were phenomenal as well I can t say enough about Lexus of Concord

We purchased our 2017 lexus nx f sport from Jessica Roble at the concord facility and she was awsome she beet all the prices from around the area we went to Roseville and Sacramento and our experience with Jessica was top notch , thank you Jessica sorry for the late review...

Nadir is the best. Professional, efficient, knowledgeable with wit and a friendly disposition. Keep him around.

My Service Manager Emily was wonderful. Very polite, welcoming and professional. My reason for only 3 stars is that upon receiving my car, there was a very noticeable scratch in the driver side door. I wasn t happy that that happened at the dealership, but Emily immediately worked to get that taken care of for me. I give her 5 stars!

Excellent. On time. Shuttle service available to and from dealership

I purchased my Lexus es350 a few months ago. Before the purchase I noticed a few scratches on the bumper and passenger door. I then advised my sales rep that I was no longer interested in the car. At that time I was then promised that if I purchased the vehicle that my entire bumper/ passenger door would be repainted at no charge to me. To make a long story short I purchased the vehicle, brought it back to the dealership in Concord where I purchased it to get painted (mind you I'm driving all the way from Sacramento). Left my car to get painted for 4 days. Received a call that it was ready to be picked up. I arrived to pick it up and noticed that my bumper was the only thing painted. The passenger door didn't even get touched and my car was also returned to me on EMPTY! At this time I'm furious! I Called and spoke to the manager about the situation. He graciously set up an appointment for a driver to pick up my Lexus from Sacramento and take it back to Concord to get painted AGAIN. 4 days later my car is brought back to me in Sacramento..Needless to say the body shop did a terrible job on my passenger door. The whole door did not get painted like they promised me. It looks like it was buffed and now I have this big basketball size dull looking spot on my passenger door. I called the supervisor Scott in the parts department and left a message in regards to this situation and how unhappy I am with the finished results, but he never returned my call. I had high expectations for this dealership and I am very disappointed in their service. I will say Jessica my sales rep was great!

Bill Hammond is professional and very knowledgeable.

My car was done early and returned clean and vacuumed. great service!

Online service didnt work out but after booking an appt. in person, everything worked out. Nice facility

My appointment time was met with promptness. The loaner car unfortunately was dirty inside & smelled of cigarettes. I do appreciate having the loaner car regardless. My car was serviced & completed in the correct amount of time. Only issue was the tech could not hear my speaker crackle and now I must reschedule for another time to have them hear the blown speaker.

There was coffee all over the console upon delivery. I still have only one key. No confirmation on obtaining another key. Not professional.

I'm constantly having issues at this location. I think the staff here is not honest. I went in for an appointment because my monitor wasn't working. They put me in a loaner. Brian the man I was working with txts me the next day and says they need to order a new radio for my car but need to get the ok to order. Then txts time a few hours later and says they got the ok and the car is ready to pick up. I get there the next day and Brian says so the car part takes 7 to 10 business days to order and we're going to give you back you're vehicle until the car part comes in. Where was this communication when Brian was texting me? I'm thinking my brand new car that I've had for only two months is ready to go and the service has been finished. This is a tactic used to get people to return the loaner. It's fine that they give me my car back but don't make it seem like my car is ready and once I get in your office you explain that it s not ready. I never have these kind of problems at the Lexus of Oakland.

We never thought about taking the NX300H 2020 home LAST NIGHT! My husband and I had a great buying experience here. We ve been to other dealerships and Lexus of Concord is pretty on top of what we expect in terms of customer service, inventory, and working efficiency. Being respected and provided with good services is always one of my concern when I go to the dealerships and Lexus of Concord has been impressive. I feel like it s hard to get this type of service somewhere else. We are in love with the car because it has so much features that we like and it s very comfortable when driving it. Thank you so much Lexus of Concord!

Norma was very professional, understanding and friendly throughout the whole experience.

Nick Carvahalo was very nice. He explained everything throughly and answered all our questions. Lexus of Concord always treats you like a VIP. They even wash your car after each appointment. We really appreciate it!

My experience with the Lexus of Concord. The representative for the Lexus are down to earth people that works there and care about their customers. Awesome!!

We bought tires a week ago at Lexus of the Desert (Palm Springs) and picked up a nail while visiting Contra Costa on Sunday. Lexus of Concord repaired the tire at no charge and had us back on the road in just over an hour. That kind of care 500 miles from home on a Sunday. is why we will be Lexus customers for a long time. Thank you Lexus of Concord

Bill especially and his team were extremely kind and helpful. Will be coming back here every single time for my cars needs.

Let me start by saying the only good experience I had at this dealership was the salesman. Once you have agreed to run numbers for a car (in my case a certified pre owned Lexus CT200H which is basically a Prius in a tuxedo) they put me in a dark little windowless room. They made the experience feel like a shady buy here pay here. Once you get through that phase and agree to some numbers they move you to a different building (in my case it was to the new car sales building from the used car building) where the finance department lies directly to your face to pad your loan. To sell me the prepaid maintenance package he told me an oil change for my new car was going to be $280, which is just an absolute provable lie. He then told me the package would cover all the big services at 45k and 90k miles. I looked in my owners manual and those include changing cabin filters and such like that, routine maintenance. I understand they are trying to make money but straight up lying to me? That s just not what I expect from a mid tier car companies dealership. Then to put the icing on the cake they neglected to send the payoff check for my last car to the bank who possessed the loan. 3 weeks and 2 days after I got my Lexus I get charged for my old car loan, and check to see it s still active. I call for them to say oh yeah we forgot to send it . Really? This dealership feels like it s being ran partly by 15 year olds and partly by scam artists. Save yourself the trouble and find a different dealership to buy a Lexus or other car from, this is another run of the mill stealership.

I met with Jessica Roble recently to help me purchase a used car over at the Concord dealership. She was very helpful and very knowledgeable, she gave me options on what to buy and if there's any good deals that are currently offered. I recommend her to all car buyers due to her awesomeness and the fact that she knows what she's talking about.

I highly recommend Jessica roble! She was the best! I got a used car from her and I love my car! She really knows her stuff! And she's very nice and gave me an awesome deal!

I serviced my vehicle with Lexus Of Concord today. My service writer Bill Hammond was a very professional and helpful person. Bill works for Laxus for a long time he s very knowledgeable about the product . My vehicle was ready on time , I m completely satisfied with his service.

I bought my first Lexus GS in 1998 and it's been a great car with over 200,000 miles. I decided to get something smaller, like a IS250. I went to Stevens Creek Lexus and bought the IS250 in May 2013 from George Solimon. The buying experience was very easy and painless. I later learned that George left Stevens Creek and it now at Concord. The new dealership is lucky to have such a great saleman,

I called George and decided that I wanted the 2014 IS250, He said that he would take care of me and he did! I worked with him on his day off! He came over to my home and wrote down all the features I wanted, talked financials and delivered my car the next evening. He took car of all the paperwork and made it a painless experience!

I have 2 friends that are Lexus owners and have recommended that they contact George when they are ready to buy their next Lexus. George is a true professional that goes above and beyond to make his clients happy! I highly recommend George!

Great service as always! Bill Hammond is a terrific service advisor. He looks at the big picture, how much I m driving, what my concerns on & what works with my budget. It is the fairest and most reliable dealership I have ever dealt with.

Hag a great experience at Concord Lexus , took my vehicle for inspection and a recall on airbag
Mr. Bill Hammond was the best!!!

Update: After leaving a review here and on Yelp along with an email to Basir, I received a call back. Basir stated that there was a glitch in the system that resulted in my warranties not being cancelled. He expedited one of the car warranty refunds to my bank. That was reflected on my statement yesterday. I am still waiting for the second warranty refund. I m told this will take another 4-5 weeks to be resolved. I appreciate Basir s call back and him getting on the case. Unfortunately, the damage is done in my opinion. I update a second star because of his work on getting me the refund back. I will update further when I finally receive the full refund from the other company as well.

Previous Review: I have been dealing with Basir Khan for over 6-7 weeks now. This place is a complete scam. I demanded my warranties be refunded immediately after I purchased my vehicle. He said it would take 3-6 weeks for that to happen. It s been over 7 weeks and my credit union has not received the check. I check with him again and he goes actually it takes 6-8 weeks. This time I called the warranty companies myself. He never submitted for the return. I demanded a full refund and will be getting one. This place is absolutely horrible.

Takes too much of time to wait to get the service done.

I spent 4 hours just to service a car due to lack of technician. They should try and get more technicians to reduce service time.

Great service. Promptly greeted, immediately started with my service. Told me up front it ll be about 2 hours. Offered a shuttle. Great oveall

Very busy Lexus dealership but they have a great system for handling the volume. I was treated professionally with each member of the team. My service advisor and the car loaner rep were spectacular. It was everything I expect from a luxury car company

My friend and I just brought a car from Jessica R! She so professional sales lady! Jessica go all over about the options of the is 200t that my friend brought! We really appreciate her helped! Highly recommended! Thank you

Great service and follow through with all promises when buying a car...

Great place to buy our family car . Staff was courtesy and respectful and attentive to our needs. Highly recommend to shop here staff are highly knowledgeable. Thank you Andy Li for making our first experience an easy one!

Nick is always very thorough and communicates progress throughout.

I was on my way to buy Land Cruiser, but my husband wanted me to make a quick stop at Lexus before I sign the deal for LC, which I am glad I did. I was looking around when Rob came and introduced me to Jessica Roble. She is one of the best sales person. We went for test drive and I fell in love with my new ride. Jessica helped me decide what I was looking for and but at the same time, she was neutral. She did not over sell and I walked out with my brand new RX 350 to surprise my husband. Everyone loves my new ride. Thanks Jessica.

Lexus of concord finance department is very dishonest. I agreed to a 36 month lease on my new 2016 RX 350. Two days after the purchase I got a call saying I needed to come back into the dealership and sign a new contract because of incorrect DMV fees for the county I live in. I was told everything would remain the same as the previous contract, so I signed. Two months later I noticed on my credit report the finance department switch the contract to a 48 month lease. I went into the dealership to speak with the finance department about this issue, and I was told that I signed the contract and it was nothing they could do about it, and I was also told that I should be happy because I qualified for the lowest interest rate that Lexus offer. I specifically told the salesman that my deciding factors would be a low interest rate as well as a 36 month lease that was advertised for qualifying customers. I will never recommend anyone or have my car serviced at Lexus of Concord.

Not happy with my car cleaning, they did not wipe down my interior and they did not vacuum between my seats as well as vacuum my rear trunk area. Norma, service department representative was very nice.

Great service and quick too. Staff will take care of all your car needs.

Car dead this morning. After purchased on11/01/18. Found loose battery cables.

My fiance bought a car just recently. And it was so amazingly their staff to help us quick as we needed. Plus the bonus free cover of his car. Especial mentioned (Omar and Mike) to the 2 persons who give him especial treat.

Exceptional customer service! Would definitely recommend.

Great customer service all around. Thank you Lexus of Concord!

Lexus of Concord provided above excellent service! If I could give more stars, I would. Jessica Roble made the car buying experience painless! I would highly recommend coming here if you need to buy/lease a car. These guys (including Mike and Hank) will take care of you!!

Not what I was expecting, Wish staff was better informed ...

Lexus of Concord has superior service. I love picking up my freshly washed car after having it serviced.

I was looking for a specific model and color of Lexus RX. I found on it! Looking on the website late in the night. I was able to leave my details and the next day we worked out all the details before I even set foot into the dealership. Robert has everything set up to pick up my car, it was already detailed and the tank filled. When I arrived I was greeted right away to the dealership Wes had me look over the car answered my questions and make sure I was completely happy with the vehicle during that a gentleman came out to go over the features of the car and pair my phone. Finally into finance, it was quick and painless, absolutely no high pressure up selling like a lot of dealerships do. After finance, Wes helped me switch all my belongings into the new car and I was off. I have purchased and leased a lot of vehicles this by far was one of the best experiences I have had. Even the next day Robert followed up to make sure everything was great afterwards. At most dealerships the service stops after they have sold you the car. I would highly recommend Lexus of Concord for the professional and friendly service that values your time, on top of the great service, you can t go wrong with the great reliability and quality of Lexus vehicles.

Had my lexus serviced at Lexus of Concord. I was met immediately with a professional and courteous staff. The service center was busy, but well organized. They completed the maintenance in the estimated time frame.

Lexus of Concord did great work on my car and completed the job quickly. They also went the extra mile to check and fix the issue which was causing a tire indicator light.
Thanks to Jeff Johnson and all the Lexus of Concord Team

Service advisor Jeff Johnson made the process seamless and painless from checking in my 2017RX-350 Lexus car for needed maintenance through check out. I Highly recommended, Lexus Concord!

In my humble opinion if you are not allowing them to run your credit or finance your deal your an after thought. Luckily other dealerships are near. Otherwise they are ok

Jonathan Buol ( sales) did a great job making our buying experience pleasant. He is an asset to the dealer.

Betsy Walsh (finance) processed our papers smoothly, very nice person. She is professional and knows her work very well.

Definitely recommend Lexus Concord as the dealer of choice for your vehicles

All the cars are well made and reliable long term.

On time, solid customer care, very good at explaining what would happen and then what did happen. Exceeded expectations.

Took longer than expected. I ve had my car less than a year and feel like there s always something for me to pay for even when I have maintenance covered and extended warranty.

My husband and I had a great experience at Lexus if Concord. Michael was very professional and honest. He found for us the perfect car. Even we spent more money than we planned, we ended buying a wonderful car. Our new car is fun to drive. All the paperwork was done fast thanks to Basir and we left very happy in the new car just shortly after.

Customer service is excellent!

My sales person were Bryan Llamas, his very good at making customers comfortable. I love his professionalism and provided me with excellent
Customer Service.
He went extra miles to delivered my 2019 RX350
at my house.
He provided me assistance in learning about new technology with RX350 2019 Model.
I will show my appreciation to take him out for lunch his choice of restaurant.
I will recommend all my f/b friends and families to
go and see Bryan Llamas of, Lexsus of Concord if they need any Lexsus.
Thank you Bryan!
I m extremely very happy to have my gorgeous
RX350 Lexsus!!!
Thanks again

During a critical time crunch just prior to Thanksgiving day I had both my Lexus vehicles require major service/repairs. My service advisor Emily Vanden was on top of my needs , she provided superb and professional support which got me back on the road for my wife s car (really important!!) and my ride (which I use extensively for business travel). On top of it all Ms Emily was also able to apply holiday discount coupons which significantly reduced the damage to my overall costs.

There s nothing like superb customer service, and Ms Emily has made our experience at Concord Lexus the BEST !! It s like getting early an early Christmas gift.

Thank You Emily !!!
CT Carlson, USAF/03 (Ret)

Mark is the go to service manager. I like his customer service and his common sense. I bought my Lexus certified pre-owned and with that warranty I am guaranteed a fair deal when Mark gets involved. Thanks Mark

Nathan from the Services department is amazing! Usually when dropping your car off at a dealership service department, your scared as hell of how much that bill will be, but Nathan made the process as least painful as possible! He made sure there was a loaner car available for me, and was super accommodating to my schedule during the pick up process. While my car was at the dealership, he always responded to my texts... which made me feel like my concerns were important to him. If I have any questions, concerns or issues with my car, I will DEFINITELY be calling Nathan directly, having a go-too person is EVERYTHING! Thanks so much Nathan and Lexus of Concord!