Antioch Toyota Review

BEWARE !!!!**** of their abusive sales policies. I leased a vehicle in 2014, this April my lease was going to expire and I was planning to keep my vehicle since the beginning. So I make an appointment about 3 weeks ago, they knew exactly the reason of my visit.
To begin with the person that make the appointment with me had nothing to do with the finance department so immediately when I arrived I was referred to another person (a sales agent). And just as I thought he tried to persuade me to buy a new vehicle, when he realized I was totally decided to keep my own car, he started to act and speak rude. Then when I asked him questions about the process of the buy out, he gave us wrong information. By that time I was already upset.
So I was told In order for them to give information about financing, I have to pay $298 fee that includes a security check up, and a smog check. But on top of that whatever it came out wrong after the check up that needed to be fix , It had to be repaired in their facilities and I had to pay for it.
I told them I was not going to pay any of that. Then he said someone is going to call you tomorrow to schedule an appointment and they will explain you more. Well, they never called my back that week. I called them at the end of the week, and they told me again the same thing about I had to pay all those fees. So I told them again I was not going to pay any of that and that I was going to call my lawyer. Next day they called me and said that I didn't have to pay for a service but just for the check up ($298). And I responded: I'm not required to paid that ! I'm just going to get my finance somewhere else.
I checked some other creditors and lenders and they approved me. But I went to different Toyota dealership, to get a quote for my tires, and also to asked them a question about my lease. And when I explained them what just happened, they told me I DIDNT HAVE TO PAY ANY OF THOSE FEES. So they helped me with the financing in les than an hour and the only thing I had to pay was my smog check (wherever I wanted to take my vehicle). So I decided to stay with Toyota.
Later I found out the reason why they do that in Antioch. Its because they need to have the client go through those fees and the service when the client is not buying a new vehicle, so that will count them and paid them as a new purchase. I'll never go back to the Antioch Toyota dealership and I will make sure ALL of my friends and relatives know about their politics and bad practice business.

Went in knowing exactly what I wanted. Unfortunately have had my car a little over 2 months and 2 tires already required fixing (1 had to be pumped with air while on test drive, was told bc it had just been sitting, dealership wont take responsibility. Also waited a long time for it to be detailed as part of completion but car was very dirty still. Need to put air in tires weekly

The driver rememner where I live from his last time of Suttle service.
Thank you for the fantastic service.
The Antioch Toyota service is superior. .

Excellent internet department service, unbeaten price! Thanks a lot! Would highly recommend!

We are from Turlock and we are so glad we decided to make the drive to Antioch. It was well worth it! Jim Benham made sure we had the best deal possible (far better than others). He and his team had everything ready for us and we were in and out of there with our new Toyota Tacoma in 30 minutes. Smoothest car buying experience we have ever had! Thank you Antioch Toyota!

Shoutout to Shane Cofer! He s one of their service advisors. Staffs are excellent in following protocols.

Purchased 2nd Toyota from Antioch Toyota 6 years ago. They have serviced both my Toyota's for the last 6 years now. Today went to Antioch Toyota to try and purchase a 2017 Highlander Hybrid Limited Platinum from them with a trade in of less than 95,000 miles and they refused to even make an offer. Sales Man told me Sales Manager did not want my business and no offer will be made on single owner vehicle that has NEVER been in a single accident with no damage at all. WOW!!

Management has changed and they don't need business!

Just purchased a 2019 RAV4 from Antioch Toyota and so my review is going to be entirely based upon the sales experience. The Internet Sales team (Jim Benham, Billy Pierce, Richard in finance) were nothing short of phenomenal in terms of service, price, and experience. Everything was completely transparent, every step of the process was flawless, quick, and no-hassle. This was by far the best sales experience I have ever had at a dealer. Ever.

Contacted Billy Pierce, Internet Sales Manager, Wednesday night. He gave me a price on 2019 Camry. I told him I would pick up the car the next day and to have it ready for me. Billy went above and beyond. Most of the paperwork was completed before going to the dealership. Once there, it was just a matter of dotting the i's and crossing the t's. No gimmicks or games with Billy. He's a straight shooter, what he quotes you is what you pay. Gio the finance guy was good too. He didn't pressure us to buy anything we didn't want. We were literally out of his office in 10 minutes. Billy will be my go to guy for any cars I purchase in the future. Give these guys a shot you won't be disappointed.

Best waiting room! I'll be back, even if they may charge more than somewhere else. Comfortable

Had a great experience at Antioch Toyota. The whole staff is polite and professional, and Hamid helped me buy my first car at a great price! Will definitely be referring my friends and family to this dealership.

GIANCARLO ... thank you for your help today for finally finding the car I ve been looking for 2019 Highlander XLE AWD.8 seaters and black on black very beautiful.
I strongly recommend this place for car buying experience very knowledgeable helpful and friendly best customer service. Giancarlo was very helpful for finding the best deals for me, because Giancarlo is also a internet sales he s able to get the best price... $2,000 less than the sticker price .
thanks again.

Very good experience. Dealing over the internet is definitely the way to go for those who have no desire to haggle over the price. Jason Woods did a great job. Very happy with my new Prius!

Antioch Toyota is an awesome dealership to work with. I worked with Jason Wood who worked in a very professional manner both on the phone before and during the sale. No pressure, no gimmicks, no "dog and pony show". Just straight facts and lowest price. Jason also showed care and hospitality by providing beverages for my wife, son and I during the process.

Toyota Antioch moves volumes so their vehicles move fast and are fresh from the factory. My 2017 Tundra 1794 was so new it had not even been test driven by anyone else and only a couple miles to get it off the truck. It was literally just built by Toyota only 5 weeks before I took delivery.

Jason was very thorough in the PDI and customer configuration on technology inside the truck. Even though it was pouring rain they still washed the vehicle inside and out for us to drive away. They truly did exceed my expectations. I highly recommend this dealership.

Replaced missing key fob. Filled our tank for our trouble. Jessie Jackson is great.

My experience with their services are always great eddie is all ways helpfull just as they all are here I've been bringing my car here ever since i bought my car from them in 2010. Keep up ur good service.

Nice salesman and nice variety of cars. (new and used)

Didnt honor coupon. Made me paid for a service that should of been done when I had maintenance done the week before. Took it in for maintenance with a coupon that said battery test will be done. It wasn't, had to go back to for diag the following week because of what ended up being a bad battery. I effectively got charged double for what should of only cost me half what I ended up paying. Never coming back.

I went to eight dealerships in one day. Antioch Toyota was the only place willing to make a deal last weekend. It s the first time ever bought a new car so I was trying to get the best price possible, they help me achieve my outcome and treated me with respect and courtesy without wasting my time. We didn t have to go back-and-forth very often, and they gave me an excellent price and negotiated even more for my trade-in than anywhere else would. I didn t get compensated for this review, and I didn t even need to try to get a lower price by offering a review or anything like that because they gave me the price I wanted within 20 minutes of sitting down

The salesman were very helpful no sales pitch and not pushy

Service writer was fine but after having my car serviced it was brought out and just left in the parking area and I wasn't notified of it until sometime later. Then when I asked them to wash the car because I asked the first time , he brought it out again and again left it in the parking area with the keys still in the ignition. Potentially someone could have taken my car because I just got into it and left without anyone telling me it was ready

Straight forward, helpful and honest. I spent a month interacting with 7 different Toyota dealerships in the east bay to work out a good deal on a new car. Jim and Anne were responsive helpful and completely counter to the stereotype of a slick car salesman. They made the process much more tractable and set the bar by which I measured other sales staff. If you're are looking for a new Toyota you would be well served to get a quote from them.

We leased a vehicle on August 6th and made 4 calls to the financial lender to get our account number so we can make a payment. Every single time, it was the same answer. "We don't have any record of the lease" and "sometimes it can take up to 40 days to process everything". Well, after 2 1/2 months of driving around, the woman from Toyota Financial suggested to call Antioch Toyota to see what's going on. 10 minutes later, she tells me that there was some paperwork she was waiting on and that everything should be squared away in a few days.

I got a call from the finance woman, Tatiana on a Friday, and she tells me that there was an error on the "money factor" and that I had to come in asap to resign the revised contract. After hearing that I wasn't able to come in over the weekend, she began to berate me and say it is my responsibility to make the payments (without a lender) and that my car will get repossessed and my credit affected. She also kept saying that I should return the car, no questions asked if I couldn't come on the weekend and that is when I'd finally had it.

I made it there that Sunday evening and returned the car to Steve Peralta, the Sales manager, who's wonderful and was completely appalled at my story and couldn't apologize enough for my experience.

Later that week on Tuesday, I talked to the GM, Don, whom was also very apologetic and asked if he can fix everything, I told him I still needed a car and was willing to give them a second chance, so he said he was going to have a sales rep contact me the following day.

I received no call Wednesday.

Nothing Thursday.

On Friday, I'd decided it was long enough and called Don, who immediately took responsibility for dropping the ball (he forgot to have the original sales rep call me) and that he will make sure I not only get taken care of but I get a screaming deal, so I decided to give them a third chance (3rd time's a charm, right?).

Finally talked to the sales rep, Jim, who's an honest to goodness great guy, but unfortunately, all he kept talking about was how the rebates weren't as good as they originally were as last time and that I'd end up paying more for the exact same car.

Rebate? That's the "screaming deal" I was offered? A credit from the MANUFACTURER. And on top of that, the rebate wasn't as good as before.

They never offered to take a hit on one lousy car to fix the nightmare of a screw up that I experienced, and for that, they deserve zero stars; unfortunately, 1 star is the lowest I can give.

Antioch Toyota's Pricing, Customer Service, and Streamlined processes made our recent purchase the most pleasant experience ever.

Poor customer service. Scam artists. Crooks. Tried to sell me a car with broken bumper. They sold me a car without air filters. Never refunded my cancellation of warranty. It's been five months with weekly calls... Still no response...

Bought a new Tacoma here, the service was excellent. Tanya was my sales person and she made me feel very comfortable and was very honest with me. If you go in, ask for Tanya and tell her Paul sent ya.

Jim and Anne Benham in the Internet department worked very hard to get me into a Tacoma. They got me an incredible deal that no other dealer was willing to come close to matching. I was happy to drive the 500 mile round trip to buy from them. Best car buying experience I ve ever had, I was in and out in around 2 hours! Really quick by my book. Can t recommend the two of them enough.

Service desk: jonathan carter REALLY BAD SERVICE. LIED about MY VEHICLE REPORT SAYING MY VEHICLE IS DRIVING GOOD AFTER WE DROVE IT WITH ME ,
HE IGNORED THE PROBLEM AND SAID THERE WAS NO PROBLEM

SANTIAGO THE ALIGNMENT GUY
IS A JERK SAID MY VEHICLE ALIGNMENT WAS GOOD HE DID A TERRIBLE JOB

WORST SERVICE EVER

I had a great truck-buying experience here with Fisel, Jim, and everyone at the Internet Sales Department. I worked with them via email and over the phone to arrange a price, pickup time, and the specs of the truck, then seamlessly purchased it as soon as it arrived. I'm not someone who enjoys the vehicle-buying process but Antioch Toyota definitely provided an ideal experience for me and I would buy my next one there too. Couldn't be happier with the way it worked out.

Dam I wouldn't even give this place a start the worst place to buy a car at they try to add stuff without telling and lie to u and then they gave me a car with out an approval form the bank dumasses

I had lowtire pressure, they said i needed to change my tire for $200+, i went to America's tire, they patched the tire and went another 30000mi. This place is horrible. The salespeople are sleazy.

The 1st day i went there sales guy was nice & not pushy. The 2nd time i went the sales guy was so pushy & rude I was horrified by his attitude. Y would i buy a car from him? I might go back but Ill be sure to buy from the 1st sales man.

The saleswoman tanya' was fantastic on getting be from used car to new 2021 car. And sale manager very helpful too. Antioch Toyota make miracle happen.

Stop HERE!! Do not even think about stepping foot in this place. It is filled with crooks that will do anything and everything in there power to profit from you, they do not care about there customers. I bought a $1200 drive shaft from them, it took them 28 days to get a used one and install it. Guess what 2 days after the 30 day warranty it broke. Wasn't installed right. I brought my truck to auburn Toyota and told them about it. To say the least they told me why didn't they buy this one it has a 6 month warranty and it's brand new and it's cheaper then the one they put on your truck.. Long story short a few of my friends have similar horror story's from this place. The only reason why there in business is because of the increase of people moving to the area. They don't know what repeat business is. They just reep profits from the one or two time customers like me!! Stay away, very unprofessional and they will lie and lie and lie to cover there back door.

Service Center Eddie Hidalgo is awesome. He was the point person that addressed my issues when I first came here. Very polite n patient n keen to answer my questions about my Prius. Highly recommended.

Recently purchased a Toyota 4Runner TRD pro from them. Jim Benham and Anne were extremely helpful in ensuring a smooth transaction. Right from the initial call to helping me decide on the right 4Runner model, explaining features, test drive, differences and options, they were transparent and genuine... Surely recommend checking them out if you are looking to get a Toyota.

I cannot speak highly enough about Jim Benham and the Internet sales team. I personally think that Internet sales is the only way to approach buying a car and Antioch Toyota is at the top of the heap. Just go online and find a car you like and click Get Eprice. Fill out the little form and in minutes you'll get a link to their Internet pricing with info on vehicle options and specifications as well as brochure. We made an appointment and spent about a hour with Jim who was extremely patient and informative. Outstanding experience. I recommend anyone interested in a Toyota start here. Thanks!

Good place but too expensive for regular maintenance

I only have experience dealing with internet sales team and nobody else. This dealership can give great deal upfront without negotiation. We live in the South Bay and drove for 2 hours, but was worth it. Purchased new Camry much cheaper than all other offers.

Great experience to leasing the new vehicle, Jim tried to helping us and make reasonable deal eventually. I visited and talked 4 different delealer but they are trying to pushing me wrong direction. It really worth to driving 70 miles to Antioch Toyota !! Jim, you got another premium customer.

Very nice shop. We were there to have some work done on the car. The people are really nice. Very professional. No glitches! I highly recommend them!

So as a young girl wanting to make my first real purchase by myself. I was very intimidated going in and getting a car. LUCKLY Toyota made me feel very comfortable and I didnt get that snake vibes like other sales people in dealerships. 10/10 recommend Fisal if you ever go get a car from here. He made everything such smooth sailing. I came out with a brand new 2020 Corolla and its great to have somthing that is mine.

Im so so happy i went to my appointment i lo0PHve my agent she is so so sweet and so very helpful in explaning evrything so i understood what she was explaining ..love talking with her thank you my sweet agent Jacqueline Silva Lorenzana it was a great pleasure meeting you today 11/23/19

100% SATISFIED...SPECIAL THANKS TO MY SALESMAN FRANK, AND FINANCE DIRECTOR TATJANA! Many thanks it was a real pleasure, blessings to all!

They might don t remember use but I hope you guys be more respectful we wait for them so they can help use but they pass use like three times then finally a guy help use after that we got are car but my dad want something for the car so my dad called them and every-time my dad want to get it they told use it was the wrong one we want there three times so my dad had to y all at them so they can give use the right one where not going to buy from there anymore

Overall, a great experience. Giancarlo is an asset to the team, and I thank him for his fantastic service.

BILLY!!! He s the man! He was so nice and made the whole experience easier and fun. The dealership really took their time and listened to what we where looking for. They worked with us and they made our dream possible. The salesman was chill, there was no pressure, we had the kids with us and they gave them some nice coloring pages to keep them entertained.
Over all great people, great service, great experience.

Garbage financial manager, lies to you about true price of car you buy.

i really feel sorry for their employees...as i'm sure they get most of the wrath coming from customers. they sold me an engine that had been rebuilt. it lasted just over 3months and just a few days over the warranty. $4,8000.00 down the drain. when i brought it back they told me that i should have bought a new engine! i was desperate and purchased yet another rebuilt engine (at this point i could have paid for a new engine) and when i asked for a discount on the second engine i was turned down by a supervisor. now i know that i should have not stayed with them, but i was desperate and uneducated in the ways of auto repair. my car is now back at Toyota Antioch. After calling around found out they were at least $600 more than the other 5 auto repair businesses. my automobile is presently being towed to Pittsburg Automotive...Many Good Reviews and acceptable rates. i've learned my lesson! i must say that the Toyota service person, Oscar...has been kind and respectful...something that i wish the ownership could clone for their business practices.

This was the most amazing experience that I have ever had in purchasing a new vehicle, not only did I get an amazing deal the staff was just outstanding. I would give you more stars but it was not possible. Many thanks to Greig and his staff.

This was my first time coming to Antioch Toyota. I was very pleased with the service. I was greeted fairly quickly by a young fellow who directed me to my Adviser. I loved Erik s enthusiasm and highly recommend him for anyone looking for service. He quickly gets you in and out and just has a way to make you feel at home. Great customer service. My only complaint was the lounge area was a little dirty but overall great place. I will definitely be back with all my cars.

My husband and I contacted them about purchasing a car in stock. We are transitioning from another state but I needed a car since I ve been renting for three months here in California. The sales person was extremely rude and told us they did not want to deal with the hassle of sending paperwork back and forth. He further stated that it was a popular car and someone would walk in and buy it easily. I understand that you might not need the hassle but there was a much more professional way to handle the matter. Another dealer gave us an awesome deal on a better model and worked with us to help with the paperwork. Definitely will take any further business elsewhere.

Don't buy cars from here. Effed me over. The "included" Toyota used warranty cost $2,200 extra on top of the car. READ YOUR YELLOW CONTRACT SLOWLY AND CAREFULLY.

One of the best dealers the people is very friendly and organized. Especially Tanya one best seller I know this is my second car from them and Tanya is very professional and patient with me and thank u everyone, I highly recommend.

Very nice people, very kind.
But the reality is they are doing inappropriate business.
I went two times for service on my car and both times they lied to me.
First time I went for oil change and tires rotation and guess what.... they didn't change the oil, when I complained their theory was the oil they use is good for 10,000 miles and they didn't change because my car had at the time around 6,000 miles, today I went for second service, oil change, tires rotation.
Okay with that. But this time they told me the cabin filter was replaced. And guess what... I still have the dirty cabin filter in my car.
ADVISE.
stay away from this place.

When I purchased my 2014 Corolla I was promised a certain amount for my trade in. After 6 hours in the sales office and time with the "closer" they changed the amount of my trade in to $200 lower than promised. Unfortunately I didn't catch it till I got home and it was to late to do anything about it. Double check every item on the contract before you sign with this dealership.
Yesterday, six months after purchasing my Corolla the transmission broke! I have a problem with what they are willing to pay on a rental car with insurance to cover that car. I am appalled at how I was treated and spoken to by the Service manager at this dealership. He is rude and condescending.
I will drive to Concord or Tracy for all future service.
I would NOT recommend Antioch Toyota.

Bought a brand new tundra, and i start having problems the 2nd day, and they just forgot about me, they basically told me that it wasn't their problem anymore and they turned their back on me,and send me to battle with the service department. to make my story short my brand new tundra has spent more days in the shop than with me, the service department costumer service is the worst, they don't return my calls, or when I call they put me on hold for hours. still waiting on a resolution on my 2017 brand new tundra.and David Sanchez at service department he is the worst always with an attitude trying to make u feel that you don't know what you are talking about or like if you never drove a car before.
The sales department they promised an extended warranty and a full tank of gas wich after I signed the contract basically they laughed at my face when I asked about what they promised me.

5 star service personal Oscar Haro! Best service advisor everytime i have my service appointment. Always ready to go extra mile... Had a bad expirence with Sales in Antioch Toyota, so i bought my car from Livemore Toyota even i live right on Buchanan.... Never thought i will ever go back to Antioch Toyota, as i used always Concord Toyota after buying car (was pissed with Sales dept)... However due to unavailability of appt in Concord, i took my chance in Antioch Texcellent service, it changed my whole prespective and here i am even writting a review.. Thanks Oscar

3 hrs for oil change. Called to let me know car was ready. Was not. They forgot car wash. 3 hrs. 3HOURS. Car was not cleaned inside and still dripping wet from outside....

Although my car is not bought here, I am doing car maintenance here, I feel very good.

Awesome. Great service and process. They really treat their customers like family.

This post is about the customer service at Toyota antioch.
I never expect that when any customer wanna talk to a manager to complain about any service, the service advisor direct him to the wrong person.
I asked them to talk to any manager and they told me that there is NO MANAGER today.
When I asked them to give me his phone number so I can talk to him, they gave me wrong card with wrong contacts.
I really couldn t believe that this can happen.
What a bad experience!!!!

They made me come two times to have my car checked and each time they refused to check it.
I m also concerned that they never apologized for wasting my time instead they kept arguing with me.
Be very cautious when you choose this place for your car service.

Bought 3 vehicles from them no issue's service pretty good. Workers got respect to customers.

Service was great and the gentleman assisting me was helpful.

The 2 times I ve been here for maintenance, the lines have been so long. This is the 2nd time I ve been here, and my appointment was at 10:30 and I ve been here since 10 & still waiting in line. Workers are slow and show no urgency.

Rude pushy salesman, I asked to compare three trim levels of the rav4 and he hands me a brochure - I ve already researched them online and came into the store to see them in person. Then I ask to test a hybrid and he brings the keys to a non hybrid and we don t notice until midway during the test drive.

I got Robbed! Snuck in an extra $4,000.00 dollars on an extended warranty which I was told it was only 30 dollars a month. BS!!

I purchase a 2017 Toyota from here good customer service and they always have good looking vehicles.

This is my second Time dealing with Jim at Antioch Toyota. Very smooth Deal no hassle or tricks , only honesty, top customer service, hospitality,& Respect, I never enjoy dealing with Auto dealership but Jim & Hamid made it so enjoyable and so peaceful.
Again Thank you to Jim & Hamid for top customer service and honesty we will spread the word & come back again.

Bad experience place to buy a new vehicle, I don't recommend

Do not buy a vehicle from here or get your vehicle serviced here. Toyota warranty won t cover a clear issue with my vehicle and it is less than a 1 year old because they believe someone tampered with it but have no proof. My car is stock and has not been touched by anyone but me. They only look out for themselves and want your money.

Just purchased a Inferno 2017 Tacoma Off Road from Jim Benham and Ann .Ive only purchased four vehicles prior to this one but these two were by far the best salesmen/woman. From the initial look in their inventory they were very professional and were prompt with keeping me informed and what I was looking for . As far as the other staff they were all very polite and proffesional. I will purchase my next vehicle from Jim and Ann (the sibling duo) . I recommend when looking for a vehicle to go to them first . They won't try and sell you something beyond your budget as well as try to give you an outrageous up charge . Once again thank you Jim and Ana !

Great Customer Service. If you want your Toyota serviced, see Eddie Hildago.

Very nice dealership Keith Kitts was a really Rep. Go see him for all your needs.

Dishonest service. I live nearby, but I drive down to Walnut Creek to get my Prius serviced.

They (especially Anne) were extremely helpful, patient, and not pushy as I completed my vehicle purchase, even in the middle of a pandemic! I did most of my shopping/etc online and it couldn't have been smoother.

Did business here for over 10 years. Always got good service. Miss the smiles from the staff here. Miss them because I relocated out of California.

I bring my car to this dealership every time I need service and without fail, I always receive excellent customer service. I have tried to go to the Concord dealership (just because it's close to my house), but I definitely didn't receive nearly as good service as I do in Antioch. Eddie Hidalgo is usually who checks me in and out, and he is SO GREAT.

I needed a part for my car, so I called them and they had it. They held it for me all day and pickup at like 5PM was very easy. Would buy from again.

They are big disappointment to me. If you are planning to buy a car, Antioch Toyota is the worst place to do. I had a horrible experience there. Buying a car is not an onetime experience, but you have to go back to them afterwards for repair and whatever you need. In this point, they are no longer reliable. In fact, I am happy that I ended up not buying a car from them.

The salesman seemed nice at first and promised me to sell a brand new car at a really good price (because it was the last day of the month.) So I wrote a check and brought it to them. However, at the very last moment when I was going to put my signature on the document, they started telling me that they were not able to sell a car because I didn't have SSN. I'm an international student; therefore, I provided my passport as an identification instead of SSN. Yes, I made sure to other dealerships that I could purchase a $10,000+ car, as long as I showed my passport and visa.Yet they were reluctant to check this fact to other dealerships, despite our request. And yes, what they are mentioning was totally off the point. They even told me that my passport was not issued by the US government (of course not. But it's passport!! I can open my bank account, make a credit card, do everything with it), so they could not take it or something stupid (Visa is issued by the US gov, but you know they wouldn't listen)

To make matters worse, they suggested us to put my company's SSN (She is an American citizen)and to change the registration information later, which is basically money laundering. They asked us to do something illegal. I'm pretty sure that they know what they are doing. What happened was the manager did not want the car to be sold at that cheap price even though I've done everything that I needed to do. Or they truly did not know how to deal with this. But in anyway, their lack of experience and ridiculous attitudes might make you extremely regret and feel unpleasant. So you better watch out!

A place where someone's new toy is more important than helping out a customer. Walk around the lot for 30 minutes. Walk right in front of at least 4-5 "salesman" and not one single one ask if I needed help. A gentleman came later and asked me if I had been help, I said no. He then proceeded to ignored and went back with the others to keep chatting about someone's new car. I figured he would return to help me but never did. They all seem more interested in someone's new toy than helping a customer. I had to wonder if they were profiling me based on my appearance. Maybe next time I'll wear a suit to get service.... oh wait, no next time for them.

This was a great visit, everything was finished on the day we took it in to be serviced.