Lexus Of Concord Reviews

Amazing experience when buying our new 2019 Lexus GX 460. They listened to all of our needs and made sure we were happy during the whole process.

Excellent service from Nick and the entire service team.

2 1/2 hours to get an oil change even with an appointment.Really?It seems to me that the dealership is over booking its service department.When I had Toyotas and Hondas it was never over an hour with a booked appointment.

Awesome service from the waiting room to the actual service. Second to none. Keep up the great work.

Please do yourself a favor: DO NOT PURCHASE ANYTHING FROM THIS DEALER. Do not fall in their trap. Do not buy their EXTENDED WARRANTY EVER . It's useless. It doesn't cover as they said so. They find a thousand ways to decline the coverage.

Great service here. Thank you to Emily for making the experience so easy and painless!

My friend and I just brought a car from Jessica R! She so professional sales lady! Jessica go all over about the options of the is 200t that my friend brought! We really appreciate her helped! Highly recommended! Thank you

Excellent customer service and knew all answers we asked about car..very informative..very pleased

Tryed to call the parts department bc my is250 needed a rear axle an 800$ part and couldn't get ahold of anyone I spoke to Omar In the sales department and that d!ck put me back on hold after I told him I have been on hold for 10 whole life agonizing minutes I guess this is why Coliseum Lexus had a better reviews rating

The first time we had our car serviced in Lexus Concord we didn t like the advisor that handled us. We felt like we are being rushed and he was trying to dismiss us quickly. He said they just had to reset the rear door and it s fine now. But as soon as we got home it started acting up again. We were so frustrated and didn t really wanna come back there, until we met Emily, she was very nice and accommodating from the time that we spoke over the phone to schedule our appointment up to the release of our car. She listens to our issues and made sure that it is properly address. She found out that a part of the door is malfunctioning and luckily it was still covered by the warranty. I highly recommend Emily as a service advisor. Thank you Emily!

First time customer at Lexus concord. I must say, the dealership was very clean, very friendly staff in service. The main reason for my great experience was due to Jeff Johnson . Professional, calm demeanor, & very straight forward. Service was fast! Got a couple things relieved on my car and picked it up today. Just a day before I leave the state. Definitely recommend this dealership for anything you need & will be coming back. Big thanks to Jeff!!!

Quick service. W as finished 1/2 hour early.
Direct communication with service rep.

I had another excellent service visit at Concord of Lexus today. The service manager, Ray was professional, knowledgeable and just great!

Buying my car was a great experience. Everyone was very friendly, experienced and knowledgeable. They gave me a great price and made the whole process easy.

Randi and Ben were fantastic. This was our best experience when buying a car!! Very professional & answered ALL of our questions. Highly recommend Lexus of Concord!!

I had a great experience working with Mark. I am very happy with my experience and highly recommend Lexus of Concord. I think they were fair and honest.

I am giving the dealership 5 stars even though I did not buy a car from them because our sales guy Lou was nice to my wife and I.

We had an exceptional customer experience today. Friendly and personable.

worst experience ever I was dealing with a Salesman named Andy rude disrespectful I was looking to purchase a vehicle I was trying to pay in cash and trade my commute car they offered me $500 for my trade end and the $14,500 for the vehicle to purchase I told him I can donate the car and get a $1,000 for the car so I said forget about the trade-in give me the price total in cash comes back with 15,000 for the car so I told him it's the same thing you're not making a deal he said go by the car somewhere else as simple as that and now the car is
$ 13.000

Fast easy service!! A bit too expensive for just a headlite change . Jeff and crew outstanding and love my car wash each time. But windows could be cleaner.. use windex thanx Vera

I was overall satisfied with my service. I was surprised that they had to keep car overnight. I have never had that happen. Since it was a holiday weekend, there was a chance that they would keep car till Tues.
Thankfully Brian got it back to me on Sat.
Was surprised that car was not vacuumed out.
My previous Lexus dealer use to vacume car.
I guess excellent service is not what it use to be.

Wesley was very helpful in finding the right vehicle.
His knowledge of the process, and his kindness was well noted. Jorge and Ali in Finance were also great

We always have a first-class experience when bringing our car to Lexus of Concord. Our LX 470 has almost 300k miles, and it s because we always bring it to LOC for maintenance. Pearl is going strong, and thanks to Bill Hammond for always greeting me with a smile and how are you today?! I look forward to the next 300k miles!!
Thanks,
Annelise

I been there only for service to my RC 350 and was a great experience. Skilled personnel highly recommended.

Best dealership experience! And great looking staff, loll but honestly these people are great!

I m glad that I chose Lexus of Concord. From the time I arrive, the Team is there to greet you and make sure you are taken care of of.
A special Thanks to Norma for keeping me updated on the status of my car and for ensuring that she walked me through the issues of my car. She also listens to my concerns. Excellent Customer Service.

I came here long time ago when I first bought my car in 2007 after a few service I knew I had to find other dealers to service my car. Anyway! I went back again to see if anything has changed? They gotten worse from when I made an appointment to getting my car back I had an appointment for 1:45pm on October 31 when checking in the guys said I m not in their system then he went around talk another guy. I told him I spoke to a lady who made my appointment he asked if I knew the lady names because they had two working there, Ok, I asked if they re going to take me otherwise I ll go somewhere else he said no problem we ll take you in. After service For 4 new tires and oil change. Took the car home I noticed all my tires are missing the valve caps I called Brian ( service adviser) and told him about the valve caps he told to come and pick it up. He gave the plastic valve caps for my metal valve caps.

Great price. Amazing service! A lot of pre-owned/certified cars. Quick financing and I was driving my new Lexus home.

Originally showed up to purchases a car that was already sold but got mislead to believe it was still there. After I arrived they offered me a different vehicle after negotiating we reached a deal. This is my first lexus so I wasn't familiar with the different options. They figured out my lack of knowledge and repeatedly lied to me about the vehicle options. I purchased the car in cash took it to a dealer near me to only figure out the vehicle isn't nav ready nor could I just get a navi upgrade. Notifed them about my findings and they continued to just be fake.

Great experience at Lexus Concord. Eric was really helpful and patient. Bashir had all the paperwork done so fast that i was out in an hours time

Called in my order for parts. They were in the Concord store the next day. The guy at the parts counter was very helpful and nice. I saw the LF-A on the showroom floor and spoke with the salesmen about it. Everyone was cheerful and helpful. The experience was better than expected. Wikipedia is correct in generalizing that Lexus maintains outstanding customer support.

Wonderful experience Farid helped me because Rocky who had helped me on a couple of previous visits wasn t available. I went out one evening to look at colors. Rocky helped us but my wife wanted to see it during the day. Came back and Rocky was busy so Frank helped us and he was gracious. Again got back with Rocky because we like the car. Missed an appointment to close deal because of emergency. Came in again and Farid hit it out of the park. I did a final test drive then we closed the deal. Waiting to pick up car once my bank sends them the money. Excited and Happy. 5 star. I was a returning customer and was treated like one.

I purchased two Lexus SUVs, one in 2018, and another this year (2020) from the concord location. My second dealing with this dealership is why I give it one star. The finance people are an extension of The sales person- I was sold a VSA maintenance agreement which I cancelled 6 days later. The contract details did not match what I was told and I decided it wasn t for me. I requested cancellation on 9/6, the representative who handled my financial account stated he would push the cancelation through once I signed the VSA cancel form. I signed this 9/7 and submitted it directly to him and my sales rep who sold me the car. I was then told it would take 6 weeks to see my refund. After 6 weeks, I contacted them to see status, they put me off on 6 different occasions through email. Each time, I was told it was in process and thank you for your patience . After my 6th attempt with email and phone, I found out that they didn t process my VSA refund request until 11/4. I now have to wait another 30days to see my $3500 refund. This is the worst customer service I ve experienced with two very expensive purchases. If customer service and support matter to you- the Concord dealership is not the right choice. I m concerned at what will happen through the longevity of my vehicle ownership life, I don t feel secured or like I would be taken care of if anything else were to come up. No more Lexus for me- I didn t get an opportunity to rate the service through customer service so sharing my experience on google.

Did this place get a new owner or perhaps new management? All the familiar faces are gone. The last two times we've been here, they tried to over-charge us and recommend services that were not yet needed or required according to the maintenance schedule. Today I was late picking up my children from school because my 2 hour oil change appointment took 5 hours. I left numerous messages for my adviser and finally heard back from him with 15 minutes until I needed to be at my kids' school. That is failing, Lexus of Concord.
Since when is there a charge us to rotate the tires that we bought from your dealership?
Our service adviser is admittedly "new," but doesn't know how to perform the most basic functions on your computer system (printing an estimate), doesn't return calls and is not what we have come to expect from your service department. I mentioned all of this to him, and he seemed like he could not care less. Lexus of Concord, you used to be so good. What happened?

Jessica Roble was very great and helpful. She was very informative without pressure. Go with Jessica She is the best!!!!

Very good experience. Eric was very accommodating. And not to forget Ali. The price was good and the staffs were very helpful. Little surprises like a big red bow on the car during delivery.

Internet Sales Consultant, Mark Nguyen, made my car buying experience easy and stress free. He responded to all email communications in a timely and efficient manner. No high pressure sales tactics. I appreciated his efforts in getting us the best possible deal. I highly recommend contacting Mark if you re in the market for a new vehicle.

Not sure what you call them, but the greeters when you first pull into the service dept. were not very friendly. I had an appt and was early but had to wait 15 minutes before my service advisor finally got to me. Ray was was very nice and efficient when he did, however was not able to provide me a ride to work. With that said, Lexus of Concord always does a great job servicing my car and it always come back clean and shiny.

The car wash after the service was mediocre, I guess you get what you pay for. My sales rep(Shane) was honest and very helpful, I appreciate that and will be back for that reason alone. Whoever processed my car put the temporary key ring through the leather case on my key fob, very disappointing to see, I will take that off next time I get my car serviced.

Came in and purchased a Lexus, fast & hassle free Sam Tsetsendelger was an absolute pleasure to work with. Thank you!!!

Very accommodating, quick, and good service. Can communicate by phone email or text when pick up is ready (text was really convenient). Great Customer service, Brian was great. A little expensive for a basic service. Didn t realize that just an oil change and inspection was $130 But this is my first service owning a Lexus. Would come back for the bigger services, would probably go somewhere cheaper for a basic oil change.

On time service. Fast and professional customer service.

It was a long but very satisfying experience. Mark, our salesman was exceptionally knowledgeable and polite and very helpful .The dealership bent over backwards to accommodate us.

They are fast and efficient. They explain clearly what they will be doing and why.

I bought my car last week and Randy was super helpful. I came back to see Ali today to assist me with my Lexus. Nice and professional people.
Thank you guys.

Great customer service by Bryan and Ali!!! Got exactly what I wanted!

Bought a 2013 RX350 from Jeff. He was fantastic, worked with me for several months before purchase as I was trying to get my wife to decide between Lexus, BMW and Mercedes. After test driving all of them, she decided on the RX350 and Jeff made the process virtually painless. It took a few hours, but mainly that was because he was so thorough in covering the features in the car and how to use them. Then, Jeff followed up with phone calls over the next several months to ensure my wife was enjoying the car and getting the most out of it.
I'd buy another one from them and highly recommend them

Car is relatively new. The service was amazing up and down. Got my car back today and there seemed to be a chip that was covered up on my door. Poor job of paint dabbing too.

Emily has been incredible from beginning to end. Taking car back in next week for a little fix up.

Worst service that I have ever had from a Lexus dealer nobody in parts has a clue of what they sell in the department they advertise parts and talked to seven people there today and then finally was told by a lady they don't sell parts I would find another Lexus dealership if I lived there.

Truthfully, this was one of the better experiences I've had with a car repair situation. I want to give a personal thanks to Nathan my service advisor. I was the victim of the attempted theft of my catalytic converter and was feeling anxious and somewhat violated. Nathan calmed me down and walked me through the process. I got my baby back yesterday and she's running great and I'm feeling just as great. Thanks again to the team at Lexus of Concord.

We walked in and no one would help us! We waited to get help. And we waited. A salesman finally approached. The second salesman wasn't really a salesperson. He was rude,condescending and irritated because we wanted a test drive.

Kenny is so very helpful person! He will help you till the end.. We re so happy with our Lexus RX 350...
I will absolutely recommend Lexus Concord

Happy with the service. Excellent donut and coffee. Service done n timely fashion as promised.

I have been missed treated countless times including my mother. Sometimes we are not acknowledged or we are overlooked at the service department (after waiting for our turn) but it is the closest dealer for service. Sales department is always nice.

Efficient and polite. Bill Hammond is straight forward and gives great service

I sat in the office with the Lexus used car manager after speaking with a salesman on the Lexus of Concord lot. I explained to the salesman that my son and I were just coming from Concord BMW where they had a Lexus IS250 for $20000 stripped with no back up camera. The salesman turned us to the manager who went through his inventory and worked a great deal for my son for a 2015 IS250 loaded for $22, 700 plus taxes. Feels much better buying a Lexus from a Lexus dealership than buying a Lexus from a BMW dealership. Could have been five stars but car was not ready at time it was scheduled after prepping the Lexus.

Been going here for years, and service has always been great.

Picked up a 2020 Lexus courtesy of Cashe Creek casino. Great inventory, knowledgeable friendly staff

My wife and I really enjoyed the service and professionalism Lexus of Concord provided to us on every of our visits. We have been back multiples times for purchasing and servicing our Lexus needs. All the transaction went smoothly as expected from past experiences. Will definitely be our future Lexus needs. Kudos!

Great service. Anticipated my needs and took great care of my LS.

Came in for diagnostics since my car seemed to have a battery issue - was running sluggish. ~179k miles, and knew it would need attention. Bill, my consultant shared the bad news, it would need a transmission - at a startling cost! More than the IS-350 2007 cars blue book value. It doesn t make sense to install it. Did the bear minimum of battery replacement.
In hindsight, might of made sense to get an outside estimate on a transmission- IF I wanted to go through that cycle. 13yrs, think it time for me to move on.

Waiting for a loaner car took the most time, given I had a 9am appt, it s just their peak period. My service person Bill was good- experienced.

I recommend to
ask a lot of questions you ll get a full picture of alternatives for decision making.
Good luck!!

Lexus of Concord made my purchase so easy, pleasant, and enjoyable. Everything explained. Bryan and Ali gave me VIP treatment. Ask for them! Thanks so much for my 2014 GS 350! Everything I needed. See you guys when I come back for an upgrade.

Easy process with knowledgeable staff make for a pleasant experience. Will be back down the road.

The Intake process went smoothly. Everyone was very customer friendly & provided excellent service. Bryan McNutt got me in and shuttle was waiting. Car pick up was ready as promised. I even got a car wash!

I just call for appt. I arrived on time and they do what I call them for. I m happy w/ the agent that serv. Me

I had Lexus of Concord do a 15,000 mile service on my car. Service was done in a timely matter and car was returned sparkling clean. The waiting room is fully stocked with snacks and drinks, work areas and comfortable furniture. Our service advisor was very professional and gave us a total estimate of charges before the work was done. Definitely will return to this dealership for service.

Leo was an awesome sales person and the service department treats you right.

Handled by professionals On time delivery, no surprises on bill. Helpful when I had questions.

Lexus texted me that inspection was complementary then asked tor $200 payment. Don't understand why

I don t know why I gave Sacramento Fulton a chance and give them business when they didn t even care or was interested in my business at all.

I got my IS300 over 16 years ago and the service was great at Lexus of Concord. I didn t have to negotiate for a long time and they were all very nice. From the sale person to the IT guy who set up my phone to the car and showed me how to the navigation to the financial lady who did my paperwork. She explained everything and it went super quick.

My next car without a doubt, I will go straight to Lexus of Concord because the customer service is excellent.

I would recommend to everyone to stop there first before anywhere else.

Great service!

My experience at Concord Lexus was very pleasant. This is the 3rd sedan that I have purchased at this dealership. Kenny Koeppel was very knowledgeable about the ES300H and a pleasure to work with. He took me around the lot showed me several cars, one of which I test drove, and never once pressured me to purchase. I contacted him the next day and purchased my dream car which he presented to me with a red bow on top. I absolutely love my new ES! Thank you Kenny!

Great customer service and I am truly considering buying my next vehicle for here.

Great customer service. I loved my loner car. The only reason I took a star off is because the appointment was made for my recall and they didn t have the parts in stock. Who makes an appointment for recall repair and doesn t check to see if they have the parts in stock?

I have bought all 3 of my cars now over the past 10 years at Lexus of Concord and can highly recommend them and Lexus. Samny Solomon was my salesman this time and he was very nice & patient & knowledgeable as i tried 3 different cars before finally choosing a beautiful blue 2013 GS350 with 32,000 miles. I am highly satisfied with my car, with Lexus and with Samny.

I wanted to say Jeff was prompt and adequate
He took me in right away in the last minutes..
I dropped of my car due to temp gage actually was rising. Diagnose was need a new radiator
I was quoted like $1700 for replacing a radiator Thermostat .

My car is 15 yrs old 06 LS 430.
Else where from $400 to $600 max
Dealer price $1000-$1200.

The $215 inspection it was more like 15 minutes inspection because my fog lights were checked green. But the fact of matter is my left fog light the entire set is missing due to accident recently
BUT YOUR LEXUS REPORT says it s there and working

This 5 star is for Jessica Roble, she is very friendly very professional . Excellent customer service. Thank you!

I ve been going to Lexus since I bought my car there and the service is usually always top notch. I really enjoy having Norma as my service advisor and John as my tire specialist.

Jessica Roble is very professional, knew what we wanted and made it happen. She was able to sharpen the deal from what originally spoke about over the phone. We traveled 80 miles just to meet with her.

Customer service was efficient and friendly. Very few customers were in the waiting area, so I felt comfortable waiting for a couple of hours.

First time having a smooth service ever going to a car dealership!!! Awesome friendly staff and quick oil change service for my 2012 Lexus. My car was ready like in 30 mins depending on their business service. Will recommend this place to any family member and friends.