In 10 years Of going to service on my 2010 Lexus, ...

In 10 years Of going to service on my 2010 Lexus, this is the first time I was so disappointed with the service department that I walked out. I have gone to Lexus of Concord to get my car repaired even when it was involved in an accident even the windshield was replaced at Lexus of Concord I did not need to go to Lexus of Concord but it was the service department that made me go there.
Seems like all the professional service writers at Lexus Concord are gone And you have people like Norma who does not belong in the service department.
I had called days before that I needed an oil change and either if they can give me a ride back home or if they can give me a loaner which they have done in the past for 10 years.
Much to my surprise the person that promised me The loaner car or a ride back changed her mind once I got there and told me unless I get a major work done I m not getting a loaner or a ride back this person had given me hard time in the past too . She used to be in car loaner department and even when the service department would authorize a loaner she would refuse. I had complained about her in the past same thing happened today. She was trying to nickel and dime me.
The difference in other car dealers and Lexus is the service department and also the service they provide and this is the first time they have let me down in 10 years I am not going there anymore to buy a new car or the service department anymore