Ideall Review

I bought a Philips ironing station at the test we found it defective. Immediately I returned. The Ideal company after 16 days does not answer my email. In conclusion I paid one thing on 7 .10 2018 and after 20 days I did not get the money or any other station. The Ideal restaurant does not work. If you order a product and the sample will work, you have had luck, otherwise you are in my case with the money in the forefront or at least blocked. I do not recommend the IDEALL company.

The lowest price on the market! I'm very pleased with what I bought. Almost all of the power boxes I ordered from ideall.ro Order no. 550023 of 07.09.2018

Very good phone advice, I placed order 514507 on 11.05 after 16.30, delivered the order on 12.05. He contacted by phone early and carried the product to the door. Excellent!

I have faithfully contacted ideall.ro for the purchase of household appliances whenever I needed. I was never disappointed. Ideall.ro has the lowest prices for most home appliances and very short delivery times. The last order was placed one evening, the day was called for confirmation and the day was delivered in perfect order. Order no. 542074 / 17.08.2018

I ordered a Gorenje refrigerator that was delivered the next day. I checked the parcel on delivery, all ok.

I bought from many times at ideall.ro, they have almost the best price on the market and they are professionals. I recommend with confidence !!!,
PS: At the last purchase I was pleasantly surprised; delivery the same day with the order.
Hats off!

Order no.473033 / 19.12.2017 - I purchased a Bosh HBN 539E7 and I am very pleased with this product. We benefited from a discount and the transportation was free of charge. The package was opened before making the payment (I received the receipt and invoice). I recommend this company.

I DON'T RECOMMEND IDEALL I THOUGHT YOU WERE A SERIOUS STORE, I BOUGHT FROM YOU A DEFECTIVE ARCTIC DRYER WHICH I RETURNED WITHIN 14 DAYS ACCORDING TO THE RETURN POLICY ON YOUR SITE I WOULD HAVE HAD TO PLEASE MORE THAN A MONTH HAS PASSED AND WHEN I CALL YOU AT THE RETURN I HAVE AN ANSWER WHO LIES TO ME AT EVERY CONVERSATION THAT HE DOES NOT HAVE A NOTE, BUT THE RETURN INVOICE, TO JUST SAY THAT THE LAST TIME HE TOLD ME ON THE PHONE THAT IF THEY WERE CALLING ME FROM THE ARTICLE BEKO ROMANIA TO GIVE ME ANOTHER DRYER. I DON'T WANT ANOTHER DRYER I WANT MY MONEY BACK AS I WROTE IN THE FORM. WELL PEOPLE, I BOUGHT FROM IDEALL, NOT FROM ARTICLE. SO IN CONCLUSION, THE DRYER IS IN YOUR CUSTODY, THE MONEY IN YOUR ACCOUNT .... I WILL ALSO GIVE YOU A TRIAL AND I HAVE MADE A COMPLAINT TO YOU AT ANPC .... THIS IS NOT POSSIBLE. YOU ARE NOT SERIOUS AT ALL ... YOU DO NOT RESPECT YOUR CUSTOMERS ...

Don't buy from them if you don't want to worry. They have products on the site after which they will contact you and announce that it is not in stock after 4 days.

I bought a lot of products from Ideall! Very good prices compared to other stores and free delivery from a certain amount, which does not happen at Emag! Fast delivery! I highly recommend!

nr comanda: 222228 -> Both the vacuum cleaner and the fruits juice make are having good quality, I recommend them

Frivolous! I bought a good product but it broke down and I can't find them to send under warranty for more than a week. Pathetic! If you write a message on the site and give Send, no sent message appears. I called and outside of business hours the robot said they would call me back. They didn't call me back and it's 11:40. They have other priorities than the client. Extremely dissatisfied, I take my product to the service and lose the guarantee for their frivolity!

Very prompt, ideal for us. I bought the Beko oven and hob, Gorenje vacuum cleaner and LG washing machine. Very satisfied with all products. I highly recommend and trust them. Last order no. 513512 of 08.05.2018

Professionals !!!! The next day I received the product. (421,060)

TEFAL ironing station - wife is more than satisfied, fascinated by the purchased product (gift from me). Order no. 444859 of 06.11.2017

I am a client satisfied with the services offered by Ideall. Seriousness, promptness, good products.

My last order (464459 / 04.12.2017), a bosch hood DFS067A50, ran like other orders given to the ideal: according to expectations and on time. Constant prices and quality of delivery superior to other stores.

Buy with confidence, they are professional and serious, they were recommended to me by a colleague who makes furniture, he bought the hob-hood-oven package only from them from the Hansa company (offering a very good price-quality-appearance ratio), order for several years now and I have never been disappointed, especially since as far as I know the transport company belongs to them.

A pleasant experience, I took a TV from the ideal (order no. 481210) and I am very satisfied, I got the best price for the ideal. They have good deals, they deliver fast. Hope you keep it that way !!!

(546901) The best supplier in Romania. I recently bought an apartment and bought everything from Ideall: refrigerator, washing machine, iron, oven, hood, air conditioning. Fast delivery, flexibility, safe delivery.

(546901) Best provider in Romania! I bought a new apartment recently, and I bought the most of the stuff for home from Ideall: fridge, washing machine, iron, oven, hood, air conditioner .. Quick delivery, flexibility, careful handling.

Most of the time you find the lowest price for the products you are looking for! 419309 / 10.08.2017

A bunch of fools, I ordered an oven, it came hit and bent, they refused to change it or give me my money back. I'm about to meet them in court. I would give them 0 stars and a phlegm on the door.

I recommend, I bought in the home appliance at a very good price Order no. 485435, prompt and also by email, thank you Pricopie Violeta

Promptness and professionalism. I ordered a washing machine with dryer (order No. 475984)
on 29.12.2017 and the next morning on Saturday morning the car was delivered to the house on the top floor.
And that was after 28.12.2017 I ordered and paid another model but
I changed my mind and the people at Ideall were very ok and in a few minutes I paid the difference online and settled for 5 minutes. I recommend you with confidence.
Plus the very good prices.

Products with promotional prices are NOT in stock, an email is sent offering alternative products, in the hope that you will buy. I asked them why the product appears on the site in stock when in fact, they do not have it, they explained to me that limited stock means that "everything has been given".

We have purchased a Arctic brand washing machine from ideall.ro (Order No. 462203 / 28.11.2017) for which we have received an extended warranty of -5 years. The delivery went well, the washing machine was brought to the house and the courier insisted to check the product for delivery. Everything is OK.

Very good products and very quickly brought is a very reliable site

The last order was Rowenta Air Force Extreme RH8829 Vertical Vacuum Cleaner, 0.5 l, 25.2V. Lithium, Cap Ultra Slim Vision Delta, Aut. until 45 min, Sea

An online store where you can have the most confidence!

DETAILS ORDER 517853 / 24.05.2018 - I purchased the Electrolux EOC5750AOX, Electric, 9 functions, 72 liters, Pyrolitic, Stainless steel anti-ink through Ideall.ro - the product is excellent. I recommend it. Delivery was prompt.

Last year I bought an ideal online Beko no frost refrigerator combination from Ideall. I had some emotions that I was not in the store to pick up the product but once it came home I was and am very pleased with it.
I highly recommend their products.

We are pleased with the professionalism of delivering both the 551790 and the desired product. The washing machine looks and works perfectly.

I was delighted with the order number 461036. The Ideall team was extremely prompt and serious, taking over the order very quickly and always keeping me up to date with the order status.

If you don't want to waste time and money ... I recommend you avoid them.
complaints:
-I ordered and paid, and after two days I was informed that I could not deliver.
-to the only phone they have in the portal ... nobody answers
-correspondence via email or portal is dry and generates the feeling that you are bothering them.
I gave it a point out of 5 because I couldn't give less.

I bought multiple times on the site, including Black Friday, the value of the orders exceeded 11,000 ron and I am very pleased with their services, the last order being 547791

The worst experience! The ordered product has been damaged, the warranty is not completed and ideall.ro cannot be contacted. I tried for tens of minutes waiting at the call center and no one answers the mail.

I strongly recommend avoiding this store!

I bought Beko home appliances (order No. 540890 from 14 08 2018) that came with some factory problems! The Ideall store was very prompt in delivering the products, but unfortunately the troubleshooting was done in 3 weeks. So, 5 stars for Ideall but I do not recommend Beko!

I recommend 100%! Good prices, free delivery for the refrigerator, kind!

You make an order and cancel it after 3 days because it does not have the product in stock. So why does he show it on the site?
And at this moment the product is in stock!

At Ideall we always found the best price, prompt delivery and serious couriers. Plus they have top products on offer. Recommended! (order no. 548431

I'm sorry I have to give a negative review but the first interaction with this online store disappointed me. The marketing strategy is bad. On the site are products that are not even in stock at the supplier. Orders do not even bother to contact the telephone buyer to specify that the order cannot be honored. Actually an email was sent, which I saw over a few days but I would appreciate if you contacted me by phone to specify this. Not even after I gave a reply to the one who gave the email did he not bother to present his opinion. You can not reach Telefonica even after 10 minutes of waiting. The UI part of the customer profile in the order process is the same as the services offered. Invest in people with the capacity and technology because their lack leads to the loss of customers.
Stop applying such a marketing strategy (prices below emag, Altex, Flanco, etc.) for products that you do not actually have in stock just to attract site visits.

Very good experience, fast shipping and competitive prices.

I placed an order for a vacuum cleaner that I need in 4 days but when I called the call center the operator was upset because I asked the order status, because he had to look for the product availability in the system. After a few minutes of waiting he informed me that he could not check (while his colleague Doina called, I was waiting on the phone). I understand the division on tasks but the focus should be on the client, when I asked if my colleague would contact me for validation, if it would be the course of today (10:20 am) he replied ironically that they have hundreds of orders ... the purpose of the call center itself should be to inform the clients

I've already bought a few times from this online store and every time I've come back for unbeatable prices and product selection. Even when the product I wanted was not in stock in the store, I found the necessary support so it was brought from the manufacturer and implicitly the assistance and explanations needed for a frustrating experience. I mention that my purchases have been small, but especially large and small appliances, and the fact that I have continued to make such purchases demonstrates the trust that I have.

Orders: 519211 / 31.05.2018; 494 971 / 02.23.2018; 475 874 / 29.12.2017;

The order arrived the next day, I am very satisfied with the Bosch SPV69T80EU dishwasher (order no. 467068 / 08.12.2017). After you make the settings you need to behave formidable. I recommend Bosch products and ideall.ro.

Very good company, promise to take orders as well as to deliver them. Last Order 553384 of 16.09.2018

My order no.232844 / 25.02.2015 was a very quiet washing machine from hotpoint and I am very pleased with both the acquisition and the professionalism of this company

I wanted to order a washing machine but after reading a few reviews, it does not seem to work.

I ordered a product that said it was in stock, paying it online, in full with the card. I was contacted that it is actually out of stock and I waited 2 weeks to "unlock my money" as they said. Not to mention that I ordered a sealed product, new and the product came with traces of blows on it. They don't want to accept the product back and they said I actually hit it. I filed a complaint with the ANPC. Not to mention that the employees of this shop lack professionalism and the most disrespectful people. I recommend to avoid!

reductions, reductions, reductions. cometitive prices even the smallest compared to emag ... I recommend

Never buy from here !!! I have been trying to make a purchase for 3 days and he sends me an order cancellation email on the grounds that it is not in stock at the supplier. The product still appears on the site, as being in stock at the supplier, although they sent me an email and called me that it cannot be available. A totally unprofessional site that sells fictitious products. Vendor stock means it has or does not have. Not that I could try to place an order every day, maybe - it may appear in stock - that was the recommendation from Ideall customer support. If you need electronics - home appliances, look to buy from professionals.

Very good prices for Black Friday. I have been canceled two orders from two, launched at the last BF. Although the site appeared to be in stock, I was informed that it was exhausted and can not be shipped.

The best price on the net at the date of my purchase for ARAGAZ BOSCH HGD747355F with prompt delivery within two days from the date of order issue (order 474761 / 25.12.2017)

I also ordered from this and they were really very serious, I received the product quickly, without defects and at the best price! Recommended!
Nr. order: 469887 of 13 12 2017

A two-money company. I paid for two orders 8 days ago and I'm still waiting for them to be delivered. Zero communication with them, I don't answer the phones, I don't send the same message, I didn't send two messages and they didn't even know the status of the orders. In conclusion, if you don't want to get nervous, don't turn to them.

I recommend it with confidence. An online store with significant discounts! 409 432.

I ordered a vacuum cleaner (which is still "available" in the online store with a nice discount) which I paid online with the card. When I had to be contacted by an operator to confirm the order I received an email that offered me another product at the same price but as performance well below the ones the ordered product has. I refused the "advantageous" counter-offer and as a result my order was canceled without further comment. For the money, I don't even want to think about how long I will get them back.
The most unpleasant thing is that this was the first order and certainly the last one based on the experience.
I do not want to give advice but a trader who treats a new customer in this way will surely lose many more potential.
Taking into account the personal experience, I do NOT recommend this trader for MISCELLANEOUS INFORMATION ON THE SITE OF CUSTOMERS BY THE PRESENTATION OF FALSE OFFERS.

I do not recommend anyone buying from ideall.
After I ordered something from them, I get a call every two days, around the 17th, where the driver tells me he comes after 18 o'clock.
At 18:30 he calls me and tells me that he comes in half an hour, or he'll need someone to help his colleague manipulate the product in the house, because he'll keep the car ...
I explained clearly to her that I am not home, and that at home is my father who can only stand by the car until he and his colleague deliver the product. He insisted on telling me that he does not deliver if he can not find a man to help.
The problem is the following: There is no regulation on the site, as on certain streets or in certain areas of Bucharest does not deliver or as one of the crew on the car will not leave the car !!!
One thing is written on the site: WE LOOK THE PRODUCT IN THE HOUSE!

So you do not mess with ideall!

On the site they say that the products are delivered to the house, but they only deliver them to the staircase of the block. I contacted them on the contact form to clarify the sentence "We deliver to your home" but we did not receive any answer.

I'm glad to know that there are sites that do not abusively inflate prices, as emag does. As an idea, when I bought my appliances I paid almost 2,000 lei less than ideal, compared to other sites. I am slightly subjective because the ideal appliances were the first things bought in our new house, and for a newlywed couple it meant a lot not to be fooled by the price.
Always fair prices and fast delivery. I really have nothing to complain about and I hope it stays that way.
Good work!

Order number 316130

Superb the Nofrost freezer from Beko It works very well. Order No. 486247

The product was delivered very promptly, the staff was very kind. I received exactly what I ordered, I strongly recommend the Ideall.ro store!

Thank you ideall.ro! I bought AEG washing machine, AEG hotbed and AEG hob, I was very pleased with the quality and prices of the products, but last but not least
consultancy and promptness! Order no. 533241 of 19 07 2018.

Quality / price ok! I ordered 4 Whirlpool products for kitchen (dishwasher, hood, hob and electric oven) on offer. Good price (better than eMag and other similar stores), I did not have any problems with the order or the products. Deliveries were made with the Ideall courier at the time and time interval specified by me (14 days after the order). Payment I made it online with the card in installments. So I have nothing to reproach, they were okay. Frankly, any store has logistical problems and will always be dissatisfied customers, rightly so. And I have it with other stores, and the return of money lasts from 15 days up (especially with a credit card in installments). And with Blackfreeday, it's also the trouble with couriers from transport companies and the updating of stocks (and generally holidays). That's it!

I ordered online (after 2 pm) a Side by side refrigerator from BEKO with free shipping (order no. 492628) and I received it the next day, so less than 24 hours. I chose to order from ideall.ro because they have the lowest prices and are very prompt.

An unpleasant experience with them. The products displayed on the site as being in stock and for which they actually accepted payment were not in stock. I'm still trying to get my money back. I will report this scam to the police.

Although he will apologize and tell you that you are sorry one of the products ordered by me you still have it on offer on the site at 8 days after you have informed me that you can not deliver it ... all the lack of we professionally ...

Lies! They lower prices but they do not have the products in stock, they use this tactic to fish customers and try to sell them something else. Only lies!

Order no. 425550 / 31.08.2017. The first time I thought the price was wrong ... the refrigerated box was above expectations both from the quality and price points. Ideal !!!!

3 orders already canceled. Nothing that appears on the site as available, they do not have in stock!

LIES !!! The product was delivered with broken components. I called you immediately, 3 days after receiving September 27, I wanted to mount it. You refused the return although the dishwasher could not be used. You sent me to the service , made the finding, it turned out that she was hit in the carriage inside the car, where it could not be seen visually. The ones from GORENJE repaired although the service tried to trick me by saying that they do not enter the guarantee and that I have to pay the pieces, and I called you to take the man from the sevice to the door. Moreover, the representative from the service has placed one in the box where it will wait for over 30 days. Also, the LAW provides that the return will be borne by you for the defective products delivered. The washing machine was not used, the water was running and there is and electrocution risk. You asked for transport supported by me, the hygiene at your company paid by me and the support of the difference of evaluation as you sell it resealed. Will you think it is correct? or is it a CHOICE on your face? a repair with insistence to Gorenje and threats, after which you take them and you leave with 500 lei?! I expect opinions and I urge clients not to buy from HOTI.All must know what you do. DELIVERY PRODUCTS EFFECTS AND REFUSE THE RETURN under different pretexte.Clients close the company !!!!!!!!!!!!!!! II PLEASE FOR ALL THE CHRONG CLINTES TO SEND TO THE LONG SESSION FOR THAT ALREADY OPEN A FILE ON THEIR NAMES. learn what it means to respect the client and the laws September 27 to today 3 Dec Unresolved.

On October 22, I ordered a Philips vacuum cleaner that was not in stock but in stock supplier. I was contacted and was told that the product will be available in 7 days. I accepted the order and waited. After 8 days on October 30, seeing that nothing was happening, I called them. The lady I talked to could not give me details and said she would be back by the end of the day. Nobody contacted me. On October 31, I called and at Call Center, after waiting minutes, I managed to talk to a lady who asked me to wait to check the situation. I waited a few minutes until he came back with information. He told me that he was interested in the supplier and that he was sent and will call the warehouse to find out the situation and he will contact me later that afternoon or at the latest the next morning. I was not contacted and on November 1st morning I checked the order status in the account and found that at 10 o'clock the order was passed as Canceled RVX. At 2 pm I called them again and I managed to catch someone to talk to. They checked the situation and told me that they canceled the order because the product can no longer be brought from the supplier. I told them that it was normal to inform me about the cancellation of the order and the reason why they canceled it. They said they were so sorry. Honestly after this experience I do not know if I will ever work with them again. I worked 7 years ago when everything went well. It may be true that it was not Ideal's fault because the product is no longer available but they were responsible for communicating with me as a customer. If I had not called 3 times I think I would not have been contacted now and the order would have appeared as canceled. I work at a car dealership and honestly if this is how we communicate with our clients so far I was leaving the market.

super, I ordered a washing machine and I am pleased with the delivery services and product
366141 / 19.12.2016

I saw this review many many times. The worst experience ever. False advertising. Unqualified staff, out-of-date stock so a lot of products are actually out of stock, bad communication from their VERY rude customer service person, it's just one person who treats clients like dirt. They cancel your order because they do not have the products and if you paid online, of course it takes at least one week to receive your money back. Also if you do get to order something, don't believe you can open the package as they say, they delivery staff will become aggressive with you if you try to apply your rights. I have NEVER been so angry with a store.

I had 2 unpleasant experiences with the ideal.
First: I order a TV, a very smart lady calls me and tells me that she only delivers in Bucharest and that she cancels my order.

Second: I order a vacuum cleaner that appeared to be in stock, then I receive mail that the product is not available and I am "suggested" another more expensive product

Poorly ideal ... Well below the competition.

Seriousness, promise and competitive prices with the #likeideall market 483705

Very satisfied with Ideall services. The ordered product had a very good price compared to other online stores. 458 496

Hello, I ordered an iron on ideall.ro which arrived on April 9 and came with the SPART water tank. I called them and they said that the complaints are made by e-mail. I sent several emails and no response. When I called them again they told me to send a lot of emails until I received an answer. As you can see in the photos, the box is full. My question is: how many emails do I have to send until I receive an answer? Or how many reviews should I write ???
UPDATE !!!! WE ARE ON APRIL 22 AND WE HAVE NOT RECEIVED ANY ANSWER.
THIS IS THEIR WAY OF OPERATION WHEN THEY WANT TO GET RID OF A BROKEN PRODUCT. AND THEY TAKE THE MONEY, THEY ARE NO LONGER INTERESTED

Horrible customer service. You can wait for weeks for someone to talk to you. I returned a product, 12 days later, nothing. No sign that they received the product, no money back, nobody answers your emails.

Ironically, they're called "Ideall".

The product bought is very good and useful I had no problems and it works perfectly Refrigerator combination Item Order 362519.

The worst experience. I placed an order for 7 products and the next day I received mail as 2 of the products are not in stock. The next day I received mail again that 2 other products are not in stock. I called their contact number 7 times until they answered me. They promised to return my money in a maximum of 48 things that did not happen. The worst services have those from Ideall.ro.

The experience with the ideal has always been very good. Good prices, quality products delivered on time. The last order was a washing machine from Goregne, order no. 388583 / 30.03.2017, and I can say that the product arrived the next day, and the couriers brought my car to the 5th floor, which made me happy. I recommend ideall.ro with great confidence.

Excellent service !!! Order no. 491786 of 13.02.2018

Order made 3 days after blackfriday. Best price on the market at the moment. Nr. Order 355087. I bought a built-in Gorenje Simplicity 2. An excellent product. Behaves according to reviews.

Super operative, I ordered a stove at 15.30 and the next morning at 8.00 I was contacted that I received the order 488481 / 01.02.2018.

I bought several products from IDEALL both me and my son (refrigerator, stove, 2 washing machines). Last order with no. 489546 / 05.02.2018. it was a BOSCH washing machine that my wife is super excited about. I was very satisfied with the services of IDEALL immediate delivery, good quality products and much cheaper than other competing companies Thank you for the help I received from you for equipping a new home for my boy and in the future a to also use the services of your company.

They have many very good offers, sometimes with 300-400 lei less than other distributors. I bought an oven, the delivery was fast and the staff announced in advance that they would arrive at the address.

A 2 money shop! Do not order from here in any form, even if it will attract the price!

The price is good, the products are delivered in optimal time. I mean, as fast as you can.

I ordered a Beko RCNE520E20DZM Refrigerator, Neo Frost, 450 l, A +, Display, I paid with a credit card - 6 installments.
because I received AWB via email, I was able to contact the courier company and the delivery was made the next day at my desired time.

Good work! Keep it that way! All devices you need in your home and not only that!

I received the hit product, the return is refused.

Although either they sent a sealed product or it was from the transport, this 'shop' blames in all these cases on the customer.

The conclusion: I keep 40% of the price if I want to return the defective product delivered and I pay the shipping. Total 1100 Ron lost on an order of ~ 2000 Ron.

These uneducated peasants justify their behavior in their minds and are convinced that what they do is normal, even legal. Again, I am threatened with a EUR 5 penalty per day if I do not accept their "solutions" sooner.

I was very pleased with the products / services purchased through Ideall.ro.

I also had an equally unpleasant experience and unfortunately the attitude of the staff leaves it to be desired. I received an order on Saturday, August 19th and had problems with one of the products. The courier unpacked the Arctic Stove UAM5512DDTL, except for the bottom, saying he would not undo it, that it was ok.
At first glance, the product did not have any problem, but when I unpacked that part of the package, after the courier left, it was too quick to reach other deliveries (after 20 minutes) the product has a failure after transport, it is bent and does not sit on the floor, it is unbalanced and has the back part unpacked, representing a real danger. It is clear that he was escaped from a great height and probably the person who delivered me knew about the problem, so he did not undo the whole package and did not let us touch him.
I had a telephone conversation with a representative of the company who advised me to call the courier to come to pick up the non-compliant product, but he refused, reasoning that he has other deliveries to honor. I made an online notification, to which I received a dry answer, as the notification was sent to the warehouse.
When I called to receive more details, I was not answered, and a colleague answered, who said he did not know how I came to call him, that he is not connected, although the day before answer from call center. Then he told me who he needed, he said he does not know, to expect an answer in the mail, but he does not know in how many days, he gave me the number from the "complaints department", where not even ringing, the voicemail enters , after which my phone was closed when I asked for more details. What can I do in this case? As it seems to me that I am only taragata from there, it takes time for the 14 days when I can replace my product.

A super online store, the lowest prices, friendly operators and they answer all your questions, the delivery is made when it is established (the boys from the delivery are super). I ordered 3 times from here and I will order again