Ideall Reviews

I recommend I ordered 3 times from the ideall I like that the prices are much more ok the delivery leaves to be desired but this is the ones from the courier
Order number 449303 .We will definitely come back with orders

Such a lack of professionalism and a total ignorance of the client I have not met for a long time. I ordered and paid for a thermometer for the company (order 833025 / 15.05.2020). It was in stock at the supplier and I have been trying to find out for some time when we will take possession of the paid product. On the phone, when I manage to catch someone, I hear the same card "I check and come back with the phone". Nonsense! Nobody called me and I don't answer emails either. I see that it is a practice of this company from what I read here. It was the first order and certainly the last.

AVOID them if you care about the health of your nervous system!
For such companies there should be the option to award even 0 stars. They simply make fun of customers. After they sell you defective products, instead of assuming responsibility and correcting the problem, they pass you to the warranty, so that they can make fun of you too, in Romanian style like that, then they don't answer phones / emails anymore. I have been trying to resolve this issue amicably with them for 38 days.

ANSWER to Ideall (Unreal insensibility):

WHAT IS THE MANUFACTURER OF THE ESTIMATES ?? YOU SOLD ME A DEFECTIVE PRODUCT, YOU, IDEAL TECH SRL, YOU, TAKE IT BACK IN RETURN AND GIVE ME BACK THE MONEY, WHAT THE MANUFACTURER WILL TELL YOU IS NOT MY PROBLEM !!!

The last order placed has no. 476020 from 29.12.2017.
I have always found on this site a lot of products, many promotions and the lowest prices online. I am very satisfied with the purchases made on this site. Both I and the other members of my family make purchases on ideall.ro.

I ordered a hood, after having a discussion on facebook messenger with a representative of the store. I asked him about the hood if it comes with two filters or one, a picture with the hood that only had one filter appears on the site, I receive a picture with the hood that has two filters, the ones from Ideall modify the picture on the site with the hood, thus a hood with two filters appears. After this discussion in which I receive confirmation that the hood has two filters, I order online payment. After 5 days I receive the hood, when I get home and open the box, surprise, the hood has a single fat filter. I take the contact on the Facebook messenger with the representative of the store describing the problem and he treats me with a negative attitude (for example: Now, honestly, what is the difference or the disadvantage of having a big sieve or two smaller ones?). Cam, no matter what you ordered, it is important that you receive something.
I decide to return the product, request that the transport be paid by the store since it is their fault, but for nothing .... Until finally I made the return, I paid the transport, and I was left with a bitter taste.
The Customer Relations Department leaves much to be desired. Honestly, if I detail the entire discussion on the Facebook messenger with the store representative, I would change the customers' opinion about the store, a situation they do not want, maybe I just had a negative experience with this store, and maybe not all the employees are guilty.
I honestly do not recommend the shop !!!

PS - I added the picture with the ordered product and the picture with the received product ...

The most frivolous site.
I ordered a hood at the beginning of June, which they didn't actually have in stock, but the money was taken from their card and they didn't return the money to me even today.

I gave the order online and was told that it takes 5-7 days, I was contacted after 8 days and I was not home to deliver my order, I talked to the person who called me and I said if I can deliver the order on Saturday. and I was told that it is ok, on Saturday when I called, I was told that it was his order and it would be delivered to me during the day, in the evening at 20.00 when I called, I was told that my order was not found in the warehouse, in terms of deliveries are not ok at all.

MARE TZEAPA became IDEALL.
They have products on the site, orders, pay online and the next day they tell you that they have no stock, the money enters and account after 14 days. I asked them to put stock unavailable but they refused. Do NOT buy from them!

Unreliable !!! Do not order from them !!!! Avoid prepayment! The product is no longer coming!
I have an order from the middle of May that said it will be delivered on June 5 at the latest. I managed to find a call center operator who told me to check and call me back. It's been 4 days since then and I haven't received any signs. Nobody answers the email or the phone.
Unfortunately, I think it's a thorn.

I ordered a black friday fridge. It was like very good price, the order arrived quickly. I'm pleased!

The experience was pleasant. I ordered several products washing machine, TV, clothes dryer. Promise and be friendly. Today I ordered a freezer. The friendly operator found the freezer I wanted, even though I didn't know the code of the refit.

I ordered a washing machine and I am very pleased with the promptness and delivery. Cmdr. no. 398 184

The product is ok, good quality price ratio, very short delivery time.
I am very pleased and in the near future I will continue shopping for the ugly. Order details 478058 / 05.01.2018

I bought more products from the ideal and I am very satisfied, the price is very good and the delivery services very good, I had no problems when opening the parcel, I will order again (order no. 489092)

Very satisfied! I ordered black friday today at 11 am and at 8 pm they arrived with the order at the door !!

Miserable customer service. Although we set an obvious delivery interval, something else was noted. And when you ask to correct it you cannot. The only thing the boy knew to say on the phone was that he couldn't.

I bought several home appliances from IDEALL.RO website (order 531520) and there were no problems! They have always arrived before the maximum delivery time and in perfect condition! Recommended!

I have been buying products from ideall.ro for 4-5 years. Things always went fast, and if I had questions, I quickly got the answer on the phone. Many products have lower prices than in other stores, I usually pay by card, sometimes in installments. Delivery is made with our own courier and so far we have not had delays in delivery, usually 1-2 days after the order day. Last week I bought a 492291 hand vacuum cleaner.

I bought most of the appliances at your store.
Invoice: 189403 as of 31.01.2017
Invoice: 248277 from 20.11.2017
Invoice: 270570 as of 30.01.2018
And others ..: D

An online store with very good prices, fast delivery and a functional "customer care" service. I bought several appliances and the price of the items I ordered was at least 25% lower than in the known store networks (I ordered from them a washer with dryer, a built-in hood and a built-in electric oven) - order no. 242753 from 03.06.2015

The delivery was fast (one day after ordering) and quite promising with answers to questions sent to Fb messenger. Also the courier was very ok and from what I saw carefully maneuvered the products they had in the car. Personally I am delighted with the interaction with Ideall and I will definitely order from them.

Prominence and quality in the word "IDEALL" com.nr99785

I ordered a TV and a dishwasher. Those at the call center are amateurs. They are not organized, they are rash, they have no patience. A duel told me he did not repeat that he once told me an email address. You can not find out when they are delivered. The prices are a bit smaller because they have no stock, but if you hurry or are weak of the Angel, better Altex. I left the idea of calling the OPC when I saw how it treated me, then I gave it a star ... Finally I gave 3 because the merchandise arrived ... at a late (7 days). It's definitely the place for sure.

I ordered a refrigerator from Ariston on 07.06.2020, even so far I have not received an order confirmation at the stage where I paid online when I placed the order. I insist on calling the phone number on the site, after 12 minutes of dialing the call closes saying that I will be connected by an operator as soon as possible, and nothing. You are pathetic Ideall, to be ashamed. Read messages on the messenger and do not reply. Fool the world. Shame

I ordered a Candy smart clothes dryer from Ideall. The order was sent to me the very next day. Although I had read many negative opinions about the site, I did not encounter any problems, neither with the order nor with the dryer, of which I am very satisfied with how it works. The dryer is new, sealed, I put it into operation the same day it came and it works very well. Order no. 493869 of 20.02.2018.

Thanks for the quality-price ratio. Excellent products shipped quickly. Order 528771.

They deliver defective products and do not want to take responsibility for them.

Unbelievable! No. 767996. You have delivered a defective product to me. As of January 10, I will keep in touch and only promises. You can't even be in this hall of ignorance. NO ONE WILL RECOMMEND!
Order from others and spare your nerves and money!

Very serious. Delivery was fast and (important to me being a refrigerator and a stove at order 27367757, placed on September 24, 2017), to the house. Thank you Ideall.

Thanks, both products and the time they were delivered! (Order No. 429385)

I bought a Beko refrigerator and we are very pleased with him, and those from ideall are prompt in everything they do .... thank you. order no. 544488.

Some herds ... I ordered and I recklessly paid in advance ...
I don't answer the phone anymore
I do not reply to emails
When I finally managed to get in touch with them, ... surprise (we check stock at the supplier)
That's after THEY ALREADY TAKE MY MONEY ON THE PRODUCT
I DO NOT RECOMMEND ... AND I AM NOT THE ONLY ONE WHO SEES THAT HE COMPLAINS OF EXACTLY THE SAME ASPECTS

We are excited about the site ideall.ro. They have the best prices, my husband compares and really ideall.ro is the best! I bought a washing machine one year ago and it goes smooth. We strongly recommend you!
DETAILS ORDER 411489 / 11.07.2017

I AM VERY HAPPY WITH IDEALL.RO. I HAVE FOUND A FEBRUARY ORDER WITH FOUNDRY NO.490073 / 06.02.2018, AND THE PRODUCT IS OK AND DELIVERY HAS BEEN FOSTED IN 48 HOURS BEFORE THE EU FROM CALARASI

The problems were from the first moment and yet I stubborn to give the order.
I tried a whole day to order a refrigerator, I called them I gave them a message .. just the send button the command did not go. I managed to make another account and gave the order, the next day I was notified by mail that the product is not in stock .. although the site wrote great product
It will be delivered in 1-5 days. In the mail that I'm informed about is not the product, I'm given a variant, of course, more expensive. Reply to email and ask for more details about the product I ordered and PLATISEM ONLINE, I'm not responding anymore.
I gave them a mail in which I asked them to be announced the day before to get the old fridge in exchange without products in it .. it was not sinned to respond to that mail.
For contacting, by telephone, someone at ideall.ro you have to reserve half a day and a 100% charged phone.
The order was made 6 days ago, we have not yet received the product (on the product page it is delivered in 1-5 days, using an electronic rabble voucher I understand it takes 1-10 days).

I bought from the dances and I was very satisfied! Order No. 434588. They were prompt and very communicative. They called me and we agreed together when to make the delivery ... which is not done at other online stores ... And in addition, the products are 20-30% smaller than the market. I recommend with confidence!

I ordered twice from your company and I was happy. I asked for more details about our products and received the necessary information.

Goments delivered very fast! Courier very good! Order 547847

/ 468 058
Very firm, operative and compared to other merchants. I ordered 4 kitchen products and although they were ordered around the winter holidays, they arrived in good condition.

Hello I just promised today that I ordered a gas hob and an oven despite the few carcotases on the site all the equipment is complete without the slightest scratch for delivery 3 days in December in a word I am happy. Happy Holidays

I do not recommend. I placed the order on the site, I wanted 2 products. You cannot select the quantity but besides this I chose the payment option through OP. When I received the order, the surprise: I had the receipt and the invoice because the gentlemen from the payment department decided that in fact, I, want my cash payment. I called, I showed that the payment method chosen is OP (through the confirmation email received from the ideal confirming the payment method) and what do you think ??? The couriers were instructed to take the products back. Very ideal!

By far the most serious company I had the pleasure to work with.
In two consecutive rows the products arrived hit.

As a rule we have always found lower prices compared to other online stores. to some differences even by a few hundred lei. (Order no. 433440)

Prompt, quality product!
I recommend.
Order no. 536 134

For 5 days I still call them for a product that is in stock and to which they cancel my order. After playing the robot for 10 minutes I close my call telling me that I will be contacted.
Obviously I was not contacted. If you still cancel the orders, review the stock on the site so that customers no longer have to waste time ordering non-existent products.
Professionalism and respect towards non-existent clients ...

Excellent price offer! Prompt delivery! One of the most competitive online stores! Order 515245 Built-in Beko refrigerator!

Everything went normal, recommended to friends ...
Order 219424 / 25.11.2014 ...
Thank you.

Thanks ideally for promptness and seriousness. The order was delivered quickly and smoothly. Order No. 1466080 / 06.12.2017 a Bosch juicer for very good fruit and vegetables. Thank you!!

I'm still trying to decide if the presentation of some products (most of them, it seems) as in supplier stock, without clearly explaining on the product page what this means in their sense is an unfortunate coincidence or a premeditated way of working. After the first (and only, of course) order, it looks like some kind of lottery - you pay by card and see later if you are lucky with the products or not; maybe I persuade you (ptiu !, it was to write foolishly) to accept something else - if so, well (for them), if not, do well and wait for the money. It should be noted, however, that in my case, the money was returned one day after the cancellation, but I do not know if it was luck or efficient payment processor / bank. But I'm still a star, because I came to them to buy products, not to waste money.

517684 I bought a refrigerator combine my mother. Short are professionals, in 2 days a and arrivals. Which rarely happens but it is very important they were interested in whether the delivery went well.

Good price, order delivered quickly and ok. Thanks!

The first order to the ideal and the last ... they are frivolous, they delivered a defective stove to me and they did not respond to my requests to solve the problem.
I also contacted the service and they told me about 2 months ago that they registered the request and a technician will come to the address to ascertain the problem ... no sign from the service, I basically paid a defective product and it was not even taken from my service. You should be ashamed that you receive money from the sale of defective products, from what I read through the reviews it seems that you practice this quite often.

Very pleased with the ironing order. It works very well

Super satisfied with the product and the promptness of those from the ideall.ro 444638 I bought a washing machine at the lowest price after the market with a difference of 250 lei

If there were 0 stars, I would give 0. If you want to stretch your nerves to the maximum with delivery, buy from them. Order No. 870959

481045 / 12.01.2018, 479695 / 09.01.2018 the best price for the dishwasher, as a result I took another one to my mother-in-law, which just deserves .... :)

I was extraordinarily satisfied with every time by ideall.ro. Excellent products with very good prices that arrive in the best conditions for you at home.
Order 406804 / 22.06.2017

If you ignore all the warnings and you like the risk, buy from Ideall.ro!
Unfortunately I did not know and the result is seen in pictures.
Of five products delivered, two were hit.
The carriers were very quick and did not allow me to check. The answer from ideall is delightful: "we have delivered you new sealed products".
WARNING: Do not sign the receipt until after you have completely unpacked and checked the products, even if it lasts two hours.
Since this is not always possible (sometimes they look good on the surface and are broken inside), I suggest you be careful where you buy. There are also companies that respect the client.

I ordered a clothes dryer, it was delivered with traces of blows and they do not want to change it, I still dispute with them, some unintentional.

I had the "pleasure" of contacting the Call Center 8 times. Four times I promised to come back with information, but it did not happen, I had to call, every time they gave me erroneous information, and the attitude of some of the operators was undesirable. I ordered 31 ACs that I scheduled to install on 8. I promised 5 times, including 7 in the morning that will be delivered on 7 evening, and 7 at lunch I was told that I get to 10. I have made an order before, everything went well, this time they "forgot" to tell me that they do not have the product in stock. Everything has been treated with the utmost indecision. I promise to overlook the future.

Congratulations . Pleasantly surprised by Ideeal .ro. very good communication between the client of the site. A profi team will definitely order from them after I had major problems with other sites like altex and galaxy media.

Edit: Folks, read all the reviews for this site and you'll come across. I'm sorry I didn't read before ordering ....

Be careful when ordering from this site. The products appear in stock, the store boasting that it delivers the products to the neighboring counties in 24-72 hours. Delivery is made with their own logistics and they are waiting for a larger order to be collected to bring my package to Ploiesti. It is not normal. After you call them, I actually tell you that the product was in stock at the supplier. I lie shamelessly. 5 days have passed since the order and still no news .... Embarrassing !!!

An excellent washing machine, large capacity, quite quiet and well worth the investment. Order 470254 / 13.12.2017

I am satisfied with the order and delivery of the products (Order no. 449244 of 17.11.2017) that I purchased last year on Black Friday. I bought a promotional package Arctic Oven AROIM24500BC + ARSGN64121S hob and a Hansa AMG20BFH built-in microwave, 9 programs, 700 W. I have not used them yet, because we are still under renovation and the kitchen furniture is not ready.

THE WORST CHOICE !!!
I ordered a Beko washing machine, the defect came, and when I made the notification I received an answer that I have to call the warranty, to bear the transport costs if there is a need to repair a repair, and if it will be a refund It's up to me how the car gets to them. If it gets hit (for example due to transport I will bear the damage).
I called the warranty and they only scheduled me in 2 weeks!
The worst conditions, and about the lady who answered the contact number on ideall.ro ... I have nothing to tell you except that it leaves her cold and how she speaks and what she says! Personally, I advise you not to buy from here! I am a loyal eMag customer, but I wanted this product, and they didn't have emag in stock, that's why I bought it here!

I bought a blender and returned it the next day but I was surprised to see that they want to give me only half of the amount, 50 lei because I used it and 20 lei the transport, they gave me all money after I made a complaint at NAPC.

Good prices and impeccable services 456058 / 19.11.2017

all orders were honored promptly. they had substantial discounts and compared to other stores they have the lowest prices .. I was very pleased and I am sure I will buy from here. The last order was 342944- a stove of which I am very satisfied

Fast, efficient and consistent with the posted order.

They have big problems with order shipment, and nobody helps you on the phone.

Just words of praise I have! They are talkers, but I am surprised by the negative reviews! In the future I will order more from them! What a treat!

I ordered a refrigerated crate and refrigerated combination. I was pleasantly surprised by the quality of the services, the products and the short time we received the orders.

I sell the same product hazards as competition (otherx, flanco, emag, galaxy media), but prices are 30% lower (in general).
recommend

I ordered a Bosh furnace from Ideall because they had the best price. I did not have any problems with delivering the product. Super ok! Order 477690

very operative, I placed the order and maximum in two days I also received.

I placed an order online (536533) and I was very busy to receive it the next day in a smaller town in Romania. Prices were correct and the products work properly.

Ideall.ro delivers products with visible defects that the couriers refuse to take back on the day of delivery on the grounds that you must notify the site in order to take it. After you make the notification, they take time until they give you a standard answer that they are not to blame and that you can return the product at your own expense, but only if it is in perfect condition in the conditions in which they delivered it hit. Don't be fooled by the prices. The products are not compliant, and their attitude towards customers is mocking.

I recommend. I was amazed at the promptness. I ordered a fridge on Wednesday at 14:00 and received it on Thursday around 14:00. Thank you!

Very good prices, a wide range of products and very efficient. I ordered from Black Friday and received the order in less than 48 hours. Recommended!

Good morning I made an order in the evening around 20 o'clock that day I was called as they have the 3 products and deliver them I received the order the next day all are ok and the staff ok the prices do not say I saved about 700 for what I have done another order Thank you

Promote even during Blak Friday, with competitive prices, I recommend.
ORDER 498720 / 08.03.2018 Candy washing machine.

Order no. 386 794 from 23.03.2017 was delivered fairly quickly, the product came ok, no bumps, and the purchase price was a lot lower than the competing stores! I highly recommend !!!!

Good quality products according to site specifications. The staff was prompt and showed professionalism (order no 230044 - Laura Bogdan-Hancas)

High class professionalism, good prices. I recommend you with confidence. Over time I bought from Ideall several products: refrigerator, freezer, washing machine, dishwasher, stove. I am pleased with all the products, the interaction with them and the delivery. Last order: no. 488680 of 02 02 2018.

I bought a Beko washing machine at a good price! Order 249349 / 05.08.2015 was delivered to the house. Good Prices! Recommended!

Deeply disappointed !!!
Sincerely a star I think a lot!
After I placed an order for a washing machine, I was given a waiting period of 10 working days. 30 days passed without my order being delivered, during which time I sent emails, I gave over 10 phones in which I was treated with indifference and disdain by the operators.
Finally I gave up the order, telling myself that it takes between 1-5 business days for us to return the money. Shame!!!

I ordered the product "Samsung NZ64M3NM1BB" on 15.11.2019 and received an e-mail after several hours that the order was canceled. I called the call center and an operator told me that the product was no longer in "supplier stock". I do not think it is a fair practice to place products at the "offer" you do not have in stock. The product could be placed in the basket and ordered after the telephone discussion.

LE: I was not offered this opportunity, I wait until the product returns. Please reopen order 728412 and when my product arrives I will also change the review. Thank you

I bought a very good refrigerator combination from the ideal ones. The ideal ones have the best prices for home appliances. Order number: 400673

You don't even deserve a star. I ordered a TV by paying by card, for an operator to call me in 5 hours to tell me that the product is not in stock and that I will receive the money back. If you did not know, the money takes until it is returned. And so I lost a good offer at another store that was only valid for one day. How do you take people's money when the product is not in stock ?! I hadn't heard from you before, but I didn't want to hear either. First and last order from you.

I tried to contact them by phone and email for weeks on end and no one answers. I have an invoice on which the goods advance is written and that's it, it doesn't write anything about the product, brand, code, etc. I hope I don't end up having warranty problems because the documents I received are cabbage.
Please give me a contact where someone answers and I come back with a 5 star review.

I cannot say that they are not fast, but in more crowded periods I do not face the number of orders (Black Friday) no. 450976

Prompt and conformable delivery for order 506122: Beko FSM62530DXMS cooker

Very satisfied with the team and the products we have purchased.