Ideall Reviews

Combine Hotpoint Ariston Refrigerator - Order 471529 - Very good quality-price report, fast delivery.

I bought the bake package + hob + hood Beko and they got promt the next day without any problems. Simple and correct online payment.
The site is structured well and the products are well categorized and easy to find through relevant filters.
We should still work on some descriptions because there are mistakes.

Nu stiu sa ofere informatii legate de livrare pentru produse platite online, in avans, aflate in stoc la momentul plasarii comenzilor. Raspunsul este ca vor livra produsele 'in urmatoarele zi lucratoare'. Cand adica? Nu stie nimeni, nu mi se pot oferi informatii mai multe. Nr. de tel din site ocupat continuu. Atitudinea fata de client, nici nu mai are sens sa o mentionez. Serviciile lasa grav de dorit.

VERY LOSE !!!!! After I made the order, I received an email confirmation of the order I paid for it ..... the amount is considerable !!! I got a phone call after 5 days telling me that 2 of the products I ordered did not have them on stock !!!!!
ATTENTION to the Terms of Use of the Site !!! It is specified that I can change the order at any time without letting you know !!!!!!
After I was transferred to a superior, I was repulsive that I would cancel my order ...... I will also complain about consumer protection regarding this company

So I don't understand them !! I order an air heater and after 3 days they cancel my order on the grounds that it would no longer be in stock :))) Well, what puts me in the situation to order? After that I call their call center and no one answers for about 45 minutes which was enough to make me realize that they are frivolous. I will also order from Ideall.ro when it makes poplar apples and wicker micsunele :)))

untrustworthy
on 31st of 2018 I ordered a washing machine, paid with the card directly on the site. On 3 January 2019 I was informed that the product is not in stock. On 3 January 2019 in the evening, I made another order to another washing machine, also paid by the card. On January 4, I rang from 9 am to 12 pm and no one answered at their headquarters. at 13 o'clock I was at their headquarters to ask the order status. I vb with a gentleman Claudiu Morosanu who was initially nice and told me that I will get the order on 5. The resigilated product, only present two traces of hitting the left side side. There was no problem for the washing machine to be shut. On the 5th came the order, but the washing machine fitted as a book and more, waited two hours to get used to the temp in the house, it worked for 30 seconds and flooded the kitchen because somewhere under the water flowing. I called Mr. Claudiu who told me it was Saturday and that we heard at 9:00 on Monday. I also ordered another washing machine on the 5th and I paid for the first one with the card. On Monday I called and asked WHEN WHEN I LOVE THE NEW PRODUCT I CAN REDUCE THEM UNFUNCTIONALLY, given that all products are good. The answer was simple: "YOU MUST COME WITH LAUNDRY MACHINE ON A1 TO KM15 TO DEPOSIT."
I have stopped making myself nervous for a difference of 50 lei less than other sites.
WE ARE DIFFICULT AND DO NOT RECOMMEND !!!!!!!!!!!!!!!!!!!

Products appear on the site about which after you waste time placing the order say that they are not available. They are very serious and I take you for granted.

In general, I had a good experience with Ideall, but at the last order, I ordered a TV that was available to the vendor, I had the opportunity to pay for it online, then I was contacted that it was no longer available the money is returned. I do not think you have a chance to pay for a product that is not available.

Tefal Tefal Infine Force HB866A38 Handwheel Blender, 700 W, 20 Speed, Turbo Function, Silver, excellent product and good quality service.

I am very glad that I chose ideall.ro because we had wonderful products and services, people are professionals.
Nr. order 519419

1 MONTH AND A HALF (FROM APRIL 7) OF NERVES, STRESS AND MOCKERY, AND IT CONTINUES !!

You did not care to answer my phone and emails, you, your client, did not care, but you noticed the review on Google immediately, normally. You only answered here to try to wash your image, and nothing else! Okay, then let's continue the conversation here.

Show incredible insensitivity !!! But I guarantee you that I will answer this mockery with all possible legal means, step by step, until justice is done.
Also, related to the previous reply here, from Google reviews, you either continue to make fun of yourself, or you don't know or you most likely pretend that you don't know the laws according to which you should work in your relationship with customers.
You, the trader, still have obligations according to the law to me, the buyer, as long as the product you sold me was defective and non-compliant from the very beginning. You, not the service, had to accept for me, the client, in this case, the return or replacement of this "dead on arrival" product, without the need for so many complaints, lost time and chopped nerves!

Order - package with opening on delivery; I want a return - it is NOT possible, because the purchase is on the company and the product is unsealed! The people from Emag were happy when they found out what conditions you have! Customer service - zero!

All appliances have been purchased from idealo, they have very good prices and are very quick to deliver products, order nr553230

To avoid. After a month of waiting for the products, I was informed that they are no longer in stock and that they are no longer in stock. I asked for the money back a week ago. Since then I call every day, stay on the line and wait 15 minutes for someone to answer and each time they have different versions (some that they sent the money, others that they will send it). I do not recommend.

Update: What an embarrassing answer. It's not like I didn't send a lot of emails to accounting so I can get my money back. I made complaints to the competent bodies, it's ok.

Super. Combine Hotpoint Ariston ENBYH 19323 FW O3. 538 256

I ordered Monday home appliances for the whole house of considerable value. Two days later, they receive a sec- ond e-mail message, without excuses or other information, as part of the products are out of stock. I mention that these products are still displayed on the ideal site as in stock and delivered within 1-5 business days. I tried to call and I hit the robot. I responded to e-mail asking for information on how to recover the amount already collected by ideall online as well as on the delivery date of the other products. No answer. Ft unpleasant experience. Lack of professionalism. I will request the cancellation of the order.
After the above message I was able to get the refrigerator that suddenly came back in stock. The money on the two products that were not delivered, I managed to recover after countless requests with a delay of 10 days.

This store has a totally vile practice. It informs you that the delivery takes 2 weeks because the product is in supplier's stock but in fact for them 2 weeks means 4-5. It would be honest to tell people that you can't support the prices, not to keep them waiting for weeks for products that you are not going to deliver.
I mention that I called within 17 days about 8-9 times to ask about the status of the order (after about 10 days had passed since I made the payment). They called me only once when I placed my order.
Avoid so-called traders!

without any problems! I made 2 large orders, everything went without any problems, from order initiation to delivery. No order 513715.

DO NOT PURCHASE FROM THIS COMPANY, THEY ARE SOME THIEVES ... I ordered a built-in oven, it came perfectly packaged and when I opened it to replace the old oven I saw that it was hit very visibly, although the packaging was intact ... after countless phone calls and emails I received a disappointing answer ... that we had to check it and they are not to blame ... we are going to turn to Consumer Protection and if it is the case and to the lawyer ... it becomes a matter of principle and not we give up until we solve ...

I bought a dishwasher beko .DIN26421sumt thanks. And the delivery was fast. Thank you idealo
No order 523398 invoura299067

On Sunday I ordered a refrigerator and I paid in full with the card. On Tuesday at noon I am notified by e-mail that that combine is not in stock and that I recommend another combine.
Being paid, I could not give up because the money is returned in 45 days and I urgently needed a new refrigerator, and 1500 lei do not grow in the tree. So I accepted the combination recommended by them but I clearly specified that I want it to be delivered on the same day as they informed me very late.
It wasn't until around 2:30 pm that I received a phone call informing me that it would be delivered between 4 and 10 p.m.
The boys came around 17 but I gave them 50 lei to take me to the 3rd floor.
The combination is ok. It is smaller than the one I had initially ordered but when I accepted the exchange I knew what the characteristics of the product were.
The conclusion is that it would be better not to pay with the card because the product may not be in stock and your money will be returned in 45 days.

4 stars because the product is ok, but the company receives 1 star because they do not have the updated site. After I received the e-mail in which I was informed that the product is not in stock, I entered the site and it appears that the product is in stock. So they do not update their site.
The delivery was made in Bucharest.

I am already in the 6th order on ideall.ro, the last order being the order no. 492355 / 14.02.2018. So far, I am very pleased with the services offered: fast delivery, properly packaged products, competitive prices.

I DO NOT RECOMMEND THIS STORE! Under no circumstances buy from them, because they are very frivolous. I ordered a washing machine, which had a deformed cabinet and as a result does not work normally.

Obviously I contacted the store the next day to let them know about this problem and 14 days have passed since then, and no solution. I just make you call all kinds of numbers: call sales, call notifications, give email, call Depanero, send pictures of the defective car.

A big joke and a total lack of responsibility. I send defective products and then claim that it is the customer's fault and he is the one who has to pay for repairs. In addition, they do not even want to repay the money.

We hope that Consumer Protection will do its job and take measures regarding this store, which does not respect its obligations to customers.

After 14 days we are still waiting for a solution from them, but until then I advise you not to order after this site.

order 138380. Very pleased with Ideall services. Prompt delivery, quality products.

Low prices, ok delivery! Recommended! Last order no.487492 / 30.01.2018

I am pleased with the products I have purchased, how the ordering and delivery of the prosuses (Order no. 370270)

Very ok - short delivery - promptness - seriousness - order number 409288

I recommend Ideall.ro, the product was delivered on the specified date. Check the product upon delivery in the presence of the courier. I thank the ideall.ro employees for their seriousness and professionalism.

Prices are often better compared to competing sites. Unfortunately stocks are not updated. Even after you have been informed that the product is no longer available, it appears in stock even after weeks.

I do not recommend. Avoid! If a star is awful, they're around -5 stars!

Super satisfied !!!! order no. 348126 of 18.11.2016

Beko hood is functional, so it comes with a power cable short, had cut and extended. 444 069

I ordered more products from ideall, all delivered quickly, no problems or delays, all are in perfect working order, without the need for further interventions. Among the orders made, there is also Order no. 122314 of 14.12.2011.

I ordered a refrigerated Lada and I was pleased with the price but also the delivery.

Order number 517324 of May 22, 2018.

Ideal is one of the most serious online stores with qualified staff and competitive prices.

Despite many negative reviews, I had a pleasant experience, I ordered a washing machine (the best price of all the big retailers), I received it after 2 days .... everything went perfectly.
I would definitely order again!

The products arrived relatively quickly, and more importantly they were willing to climb the refrigerator on 5 floors, because it did not fit in the elevator. Prompt to answer your requests and questions. Order ID 493628

Hi all,
AVOID this site !!!
Avoid buying anything from this company! The company became very frivolous. I placed the order 894839, an Oled LG TV, which came defective following a road accident of the ideal (the transport is carried out by them and they acknowledged that they were involved in an accident) and since then I have been struggling to find a resolution or a way to recover my money, I notified ANPC.
I don't answer the phone for notifications, I answer emails after 20 days ...

I bought at a good price an Arctic AROIM24500BC, Electric, Multifunctional, 71 l, Class A +, Catalytic, Black, honest, they were ok from all points of view, promptness, seriousness!
ORDER DETAILS 452172 / 17.11.2017

It's the third time I order at Ideall and that's because I'm serious. Coming with love. The last order is 556539.

The most frivolous company! If I could give -10 stars I would gladly do it, do not order from this site unless you are willing to wait 2 months for an oven, a hob and a microwave! On the site they displayed in stock, after I placed the order on September 12, a few days later we receive an email that they do not have them in stock and if it is ok to deliver them until October 2, a deadline that today, October 9, 2020, was 7 days late! After 5 hours on the phone in the call center (by the way after 10 minutes of waiting the phone will close the call) I managed to see a lady from them to later receive an email from Mrs. Boiler more appropriate name) that the products that are also paid can be delivered on November 11, 2020!
Super profi !
And from the month the products came faster or a company that respects itself had decency after it exceeded its deadline and announced the client!

I ordered a Beko clothes dryer.
I stock them on the site.
I receive e-mail back the 2nd day: your order has been canceled! Wonderful!
Super profi, what can I say!
Update stocks on site, that's why we are in the century of speed and technology, things go faster! Also Altex / MediaGalaxy are the most serious.
A good day.

Thanks Ideall, I bought a Myria refrigerator combination (order 541706) works perfectly, cheap and good!

Bun ziua,


Dac nu exist produse pe stoc, nu accepta i ca oamenii s pl teasc comanda on-line!!
Nu recomand!!
Neprofesioni ti!!

We had really happy holidays after honoring the orders initiated to you. 468 652

Some tepari! I ordered a product, it was later confirmed to me, by telephone, that it is in stock and that they will deliver it to me the next day, with their courier. An unknown number called me, I was on the phone, I come back after I finish my conversation. The courier tells me that if I did not answer at first, I should be healthy, that he will not deliver me today. I tell him that I was informed from the call center that he will call me at least 1 hour before delivery, not when he is already down! He tells me that if he doesn't let him talk, he shuts down the phone. I tell him that he is paid to deliver, not to comment, he replies that I do not pay him .... I want clients like their courier!

Thank you ideally ... I ordered from you a month ago a hob, an oven and a hood .. the products are very good and they came to me in perfect condition! I'll buy from you again and I recommend!

Products at super price and fast delivery. I recommend.

Edit:
I ordered everything from them and blackfriday got the biggest onion! The product, even after 3 weeks, was not delivered, the ideall did not answer the phone at all.

Nr. order 512409
Recommended! Timely delivered products, friendly staff who help and solve your problem in no time.
For a product that was out of stock, I received the money back the day after I paid.

512 409