Honda of Serramonte Review

Excellent, Excellent, Excellent Service from Service Advisor Darrell Wilson. I took my vehicle in for service on Wednesday April 25th 2018 and due to all the work that needed to be done, my vehicle was not ready for pick up until the next day Thursday April 26th. This was the day Darrell was off so I did not get to see him. To my surprise, the next day I get a phone call from Darrell to see how everything went and how was the vehicle after the service. He never fails to deliver excellent customer service is why I only bring my vehicle in when he is working. Thank you Darrell and thank you Honda of Serramonte for having someone like Darrell on your team!

When I came to finance a use car, the salesperson initially showed me cars that were completely out of commission. One had cigarette burns in the seats, another had a flat tire, and another actually had a rusted straight razor inside the car on the dashboard. I couldn t tell if they were showing me these because of my race or if that s a sales tactic to get you to look at newer vehicles. Either way it was ridiculous. When I finally found the car I wanted, they didn t disable the device that prevents theft so when I approached a service person about it, they thought I was actually lying about which car I had just spent all that time filling out paperwork for. If you re Black or Latino, I don t recommend coming to this location.

Great service, super friendly! They really value your time. I have purchased a car here and also had my other Honda serviced.

Very Good Service, People are nice and willing to help

First of all this dealership is a joke. I went to this one in Serramonte because it's close to where I live.I went there initially because there was a recall on my airbag. While I was there, I asked Ricardo about my SRS light being on. He told me late on the day that they needed to order a part and it was covered under warranty. He told me he works reach out to me when the part came in. I did not hear anything from this service rep for weeks! I left messages to receptionists, his extension, and even the lady who promised that she would call me back, NO ONE DID. So, afterweeksofwaiting, they told me to come in on Saturday 21st, so I drop my car off. Teddy (really cool guy,every rep should be like him) let me know that they sent the part back because it was over 30 days. I'll finish with this. I'm in the market for a new Odessey. Due to the lack of communications with the service department, they will lose my business. Teddy you were awesome! Ricard needs to work on following up with clients. 1 star. Sorry guys would love to give you guys 5 stars but the people in the service dept. Needs improvement.

My experience here was very good; the service was very well done and the adviser was very knowledgeable, kind, and really helped us a lot.

The staff of Honda serramonte are excellent ,
mouselikely in service center . Keep up the good work people ... see you soon...I love to comeback in your offc you gays Very hospitality to your client like me...excellence

Had an amazing experience at Honda of Serramonte. It was a completely painless and quick process, all facilitated by sales associate Eric Wu. He was up front , and got the vehicle I wanted at the right price. Ken Luk, the finance manager was very professional and courteous and I was extremely pleased with my entire experience. Thank you Eric, Ken, and Honda of Serramonte

I went into Honda for an oil change. The person assisting me was very professional and very helpful. The job was done well. My only issue is that it took two hours for an oil change. Somehow it seems that could be planned a little better, it's the slowest oil change I have ever experienced. Either enough mechanics are not there or there are too many appointments for the time slots?

My experience yesterday with the process of getting a trade in evaluated with Dananh and agreeing on details of a deal for a new car as well as the entire rest of the process of completing the deal on a new car with Ken was the best car buying experience I've ever had. We were in communication most of the day getting all the details worked out. I arrived at around 5:00pm, and reviewed all the essentials of the deal, went on a test drive, traded my old car in, the new car was washed/prepped, signed all the paperwork, went over how to work all the features on the car, including pairing my phone with the car, and was out around 6:30pm! They work really hard to earn your business and make your experience smooth. Highly recommended.

Excellent service, very considerate, polite and because they were backed up when I showed up fro my appointment, I received a discount on my oil change. I live in SF but come to this service center because of the customer service.

I always take my CRV for service. They respect the appointment time, free shuttle, or nice waiting area if you want to work from your computer.
The personal is friendly and gives you great advice for your car. Thanks!

Overall great experience this was my first time buying a new car. The service was very fast all employees I interacted with were extremely polite and very knowledgeable.

I've been visiting this dealership for services for more than 25 years now and have been always treated excellently. Over the years, they have been like friends to me, listened to any issues I've been concerned about and found quickly the proper solutions. I know most of the service advisors by name and feel cordially treated whenever I come in - a highly recommended place to go to!

I went to the Honda of Serramonte one Saturday afternoon after my "check engine light" came on. I went in without an appointment. Honda of Serramonte was able to accommodate me without any issues. Xavier came out and greeted me. Got me in about 1:20 pm, got a shuttle ride home, got a call about 3:30 that my car was ready for pickup then arranged for the shuttle to pick me up. No fuss. No issues. Everything went very smoothly. Excellent service all around!

It takes a bit long to wait 4 hours for recall, hope it could prioritize on smaller things vs. bigger things to minimize waiting time.

Zahi Abukhader helped me with the purchase of my 2018 Honda Civic. He took care of everything from A-Z. I was very happy with both his professional and friendly manner and I am very happy with my Honda.

Gian and Ken were very helpful and did an awesome job!!! They went above and beyond their duties by being really patient with us.

Thomas and the finance person treated me wonderfully.
I drove off in a new Honda with lease terms I found to be fair.

I go to this Honda for all my maintenance and check-up needs. My Honda serviceman Jeric was especially helpful in accommodating these needs.

Shane was great. We negotiated the price on the phone before I arrived and the process was very easy and completely drama-free.

So I've been shopping around on line and call a lot of dealership and I tumple upon a special deal from Vallejo dealership but unfortunately they didn't have the exact car that I wanted. So made a deal with Serra monte dealers and talk to salesperson to see if they can match that special deal and have that puticular car that I wanted. And they did so I ran down and Constance Liang help me through the process and the transaction smoothly. End of line is The Wife is Happy, I am Happy.

Abbas is everything you want to experience when purchasing a vehicle. He is honest, caring and replies to your calls or texts immediately. Abbas will make sure that you are well taken care of while giving you the best deal available. Thank you for providing us with a 5 star service.

I would not do business with these people under any circumstance. They would not allow me to test drive the car for a small amount of time to evaluate for defects. The floor manager was not flexible or accommodating at all. Furthermore I believe something was wrong with the car and it's condition. That is why I probably could not test drive the car.

Eric is courteous and doesn t waste my time. I bought my fit at Serramonte and have had them do all of the service. If I don t need certain work, they will let me know. I probably could pay a bit less elsewhere but Serramonte is flexible, I can wait in the lounge or take a shuttle over to the mall. They stand behind their work.

I've been coming to Honda of Serramonte for years. I'm sure it's a pleasant experience working with everyone here but Darryl Wilson....what can I say?.....he makes things happen. He is a pleasure to work with. Excellent work!!!!!!!!

Getting an appointment was seamless, The staff was polite, courteous and professional. Work was completed on time. I will definitely refer friends to Honda of Serramonte.

I brought my Clarity fuel cell vehicle for servicing of a Honda safety recall software update.
Although I arrived an hour before my scheduled appointment, due to changes in my own calendar, the service advisor wrote up my job at once.
An hour later, having comfortably worked in the spacious, immaculate waiting area of the dealership, I was on my way.
The greeter, service advisor, and service manager all were welcoming and efficient.

Well done...thank you!

I had an appointment already, BUT I still have to wait....

I was looking at an HR-V on the lot. Sales lady Ela approaches and offers a test drive. I accept but advised I only had about 1 hr of time. Turns out
the demo is buried on the lots inventory. Here's the kicker, she says since you are short on time, a test drive is not possible at this time. I leave and will not return.

I had a great experience at Honda of Serramonte! Our salesman Tony Chen and all the others involved went out of their way in helping to make my purchase complete, especially since I had a couple of hurdles in my way that they had to deal with! But they were pros and I drove away very excited with my new purchase. They will be my first choice if/when I need to buy another vehicle and I highly recommend them.

As always I ve had an excellent experience with my advisor (Brian) at Honda of Serramonte; the service was done on time and my car has been working great!!

Very thorough in evaluating required services. Explaining the necessity of the services helped to alleviate sticker shock. Work was completed within the estimated time.

Service consultant, Eric Chau, was very professional. Detailed all the services performed. Also explained that maintenance was performed regularly - usually every two years or 30,000 miles - so the cost will not come as a shock the next time.

Very pleased.

"Service was great, friendly and prompt"
My experience at Honda was excellent. Although it was a busy day, my car was serviced promptly. Eric explained me the service which had been performed and asked if I had any questions. He was very courteous and made sure I was completely satisfied. This is my second time assisted by Eric, he is efficient and very professional. I also want to thank the shuttle staff for the round trip service, very kind and professional. Very pleased with the service received in general. Thanks Honda Serranonte!!!

Always pleasant experience! Regularly taking my CR-Z for maintenance and recently purchased new Civic Hatchback. Great job!

I had been shopping for a car (for 6 months) to replace my Jetta Diesel. I finally decided on an Accord Hybrid and visited a few showrooms shopping for the color combo I preferred. Greg Endres was my salesperson at Serramonte Honda and was absolutely the BEST - no pressure, informative, kind, patient and responsive. Ask for him if you are shopping for a Honda!

Great service! But they always forget something it seems. First time it they forgot replace my wipers. This past time it was a simple car wash (I specifically asked for it).

I came in on friday evening 01/20/17. I was curious about how much my toyota camry was. I know, why was i trading a sedan for another sedan. Ive always loved the honda accord. Plus i felt like toyota really took advantage of me with the pricing. I was actually not intending to purchase but Steven Kim really made this process so easy and smooth. He was not your typical salesman, he was not pushy at all and was very patient with all my questions. He was very kind and did not make the experience all about buying a car, but he had regular conversations about life in general. He was very knowledgeable with the car and took the time to show me all the features even in the pouring rain. The document signing process was just as smooth, i was in and out within 15-20 min. I highly recommend honda of serramonte! See Steven Kim for your honda sales needs!

Professional, thoughtful and relaxed experience. No high-pressure sales or guilt-tripping (even when we turned down the extended warranty).

We needed some help as our crv car window was broken into and they don t repair windows. guy told us to google it . Kinda rude.

I really like the fast and super friendly service here. Krist was super professional and very patience in listening to what the customer really needs.

Giann and Jimmy were amazing! They made the process for purchasing my car so easy! I m so thankful to have met them! I will be referring my friends and family to Serramonte Honda.

Mr. Rod Valencia of the Sales Department and Mr. Aung Than of the Finance Department have been very helpful, pleasant and patient when I purchased a replacement vehicle for my 2014 Honda Odyssey EXL. They went out of their way to assist me in everyway possible and have raised my car buying experience to a new and high level that I have not experienced with other car dealers. I will not hesitate recommending them to all my friends, relatives and acquaintances with regards to the purchase of a new or used vehicle.

civil, expeditious service. very friendly personnel.

Wing was so helpful! Came in the day before and he accommodated all my needs. Came in on his day off to close the deal! I appreciate him so much! On top of that, all the sales people were so friendly and helpful. I'll definitely buy again.

Bought my Honda Civic Hybrid from Mike Harvey and they installed the Integrated Motor Assist software "upgrade" knowing it would tank my MPG without telling me about this "feature." I never trusted them again and stopped taking my car there. Found Honda of Serramonte and they are great. Darrell Wilson is a fantastic service rep; I trust him and he takes good care of me and my car.

I got our 2012 Honda Civic serviced here recently. The service center was great. The staff were friendly, especially Teddy who was my service advisor. The whole operation was quick and efficient. They have a shuttle service which was extremely convenient. The schedule B service cost $180.

The reason I'm giving them 2 stars instead of 4 or 5 is that shortly after the service they started sending me repeated notices in the mail trying to sell me a Vehicle Service Contract. These are downright deceptive, with imaginary deadlines and instructions to call them in big bold print. I hate this aggressive sales behavior, and I'm very disappointed.

Servicing was courteous, prompt, with a large, clean waiting area. Service representative Eric Chai was considerate during my job on the morning of December 20, 2017.

They are the worst ever. Bought a new car and the could care less..did not show me one thing about it and just dont care..guess Honda sells so many cars that dont have to try to be nice.

Bobby Santos was very knowledgeable about my situation and also took the time to explain it to me. I was pleased at how quickly they were able to diagnose my problem and give me back my car.

We just leased a vehicle from this location - customer service was excellent. Process was very efficient from start to finish. They run a tight ship here and it shows.

I'm surprised I received a request to review my recent visit. First let me say that I have had excellent service the one other time I've been to this dealership. This time there were some unfortunate mishaps. The person who helped me was very kind, polite, and professional. They ended up confusing my car with another car. During my hour plus wait (I was getting an oil change) I was informed that My car needs brakes right away and a repair for one of my tires. I told him I would have to come back for that because I was pressed for time. They told me my car was done so I paid for my oil change. The guy who gets the cars asked me if I knew where my keys were and I said of course I did not. I guess he found them because he brought my car around but before I was able to get in and leave he said he needed to talk to somebody. It turned out that they never worked on my car. The brakes and tire repair recommendation was for a different car that I guess they thought was mine. So I left there without an oil change but I had paid for it. I rescheduled for Monday and he said that he is going to give me a coupon discount and also they will be washing my car thoroughly. All that being said, I know that they try really hard to keep their customers pleased. I know that I have made some mistakes in my day and I hope that the mechanic or whoever was responsible does not get in too much trouble. There are so many people going through extremely difficult things that for me this was no big deal. I will continue to take my car to Serramonte Honda.

Best experience going to this dealership, i got what i came there for with a very good and excellent hospitality by Ela. Very nice lady with good customer service and also very fast service.

This is my very first time going to have my car serviced by a dealership at all. I was nervous to go to Honda of Serramonte at first but Bobby just made me feel calm and welcomed. He pointed out other problems with the car and explained to me everything. Excellent service. I am coming back for some other services for my car.

Went in at 7 am for a service check and everything went by smoothly. Excellent service. Thanks Teddy!

Service was excellent. My appointment was at 1130am, I dropped off my car at 7am and went to work. Car was done early. Representatives are professional.

Edit 11/18: Check your tire pressure before leaving. My last review I didn't update how the tire pressure was all wrong and off. I had another appointment last week. Service rep said all tires set to specs on car. In the middle of my uber ride (with me as a driver) the TPMS goes off. I check tire pressure. They did NOT adjust pressure as said after they rotated the tires.

SO check your tire pressure before you leave, if you can.

Came here for oil change on my Honda Accord. Darrell helped me. Everything was done on time as promised. I had a great experience here. People are friendly and the place is clean.

It was really fast my oil change ,everything good i definitely recommend this place.EXELLENT!

I Was Provided With Excellent Customer Service By Teddy. He Showed That He Was Looking Out For The Customers Best Interest. Which Is Rare, Usually When i Go To Honda To Have Something Done Theres Usually A Catch...Car Was Ready Hours Before Schedule...
No Extra Money Spent, Car Was Ready Way Ahead Of Schedule & He Made Sure I Was Taken Care Of All The Way-Aww Man I Can Honestly Say I Will Be Back...

Had an appointment recent for A1/A2 and brake pad replacement and was serviced by Xavier Contreras. The car arrived to me 1.5 hours before it was scheduled to be done and everything went smoothly. Great experience and I will come back to get my car serviced (but not TOO soon hopefully).

Thank you again and see you soon!

People there was so friendly, they help me right away when I got there. And they notify me when my car was done.

service is really good, they washed my dity car after repaired. I really surprised and appreciate.

Just got a 2014 Accord EX-L this passed weekend and had a very exceptional experience here at Honda. Alex Cheung was the Internet Sales rep. that made my experience worth while and very easy. He gave me the best deal possible and was very patient through out the whole transaction. I would definitely recommend this place to all my family and friends.

Re: Charles Pruitt, Sales Consultant

Bought a used Acura TSX that had just come onto the lot that day, still dirty. No high-pressure negotiation, just straightforward "here's what we're asking", which was more than fair for an exceptionally pristine used car. Charles was great, facilitated the deal easily, and went the extra mile to track down the extra key from the previous owner. Not only that, they got me an interest rate 8% lower than what I walked into the dealership with. Overall, it was a great transaction. Thanks Charles, and the head of financing for getting me a much better rate!

Jeric is resourceful. He helped us to find out the A/C condenser defect was covered by Honda 6 yrs/100k miles. We saved the 160 inspection fee.

Very professional.
Last car bought with out my wife wasn't great.
This was. She loves it.

What a breath of fresh air it has been to work with Ela and David at Honda of Serramonte! I knew that I was going to buy a certified pre-owned car, and I am so glad that I chose this team to work with, as my experience could not have been better.

Here are the highlights of my own experience:

1) They seem to choose their pre-owned inventory very carefully, with the right number of miles to give buyers optimum value.

2) They offer excellent prices. The car I chose was listed $500 below Kelley Blue Book value, and it was the lowest price on any comparable model within 100 miles of me. Truly it was a better car for a slightly lower price than anyone else near me, even private owners. Understandably, with their low asking price, they also did not negotiate the price at all. I respect this approach very much. They are honest, direct, and super fair.

3) They work with CarFax so that detailed maintenance records are available for free directly through the CarFax website.

4) They are very responsive to buyer needs. I was extra cautious because their asking price was low (I thought: is it too good to be true? am i missing something?). Ela helped me to address every possible concern, and even asked her team to polish a tiny smudge in order to confirm that the clear-coat and paint weren't damaged. The car is really in beautiful shape. Thank you Ela!

5) They are very creative, fair, and committed when it comes to financing options. I had a limited budget for this purchase, and David was able to help me set up an arrangement that worked for me.

If anyone I know is in the market for a pre-owned Honda, I will whole-heartedly send them to this team!

Experience was really nice. Efficient and responsive.

We purchased a Honda CRV. Zahi is a very helpful and friendly sales person that help us through with the Costco deal, simple and without push, that makes us feel very comfortable. At end of the deal, he even sat with us in the car to go through all the settings, download GPS guide, set the garage door program; all that in the previous car purchase, we had to go through all the pain to read the manual by ourselves. Surely appreciate his service attitude and warm personality.

The Finance manager, Jose, is a fun and high energy person who has so much in-depth knowledge in cars, he guided us to complete the finance part of the paperwork like a breeze and shared so much of the interesting car stories. Thanks to both at Honda Serramonte.

Bobby was very helpful. He was friendly and provided quick customer service.

Great friendly and knowledgeable service. No pressure in pushing for options and let us decide what we can afford and what is best in the long run.

We received great service from Edmund and Wing at Honda of Serramonte. They made our car buying experience pleasant and easy. Thanks!

I have been trying to work with Honda of Serramonte just so I would not have to leave a negative review. To be clear my car buying experience with them was good. I was in and out in almost 2hours and their sales people are true professionals. My awful and truly exasperating experience, which has marred the prior experience has to do with my trade-in vehicle. I walked in and handed my lien release to the front desk staff member. Instead now more than 3 weeks later I am being told the Finance dept does not have the document & could I get another copy? Also I have yet to receive a check for my trade-in when the delay is due to their personnel. I have had my new car for 6weeks now and they have had my old car for just as long yet I have yet to receive the check for it. Truly unbelievable.. the lack of customer service, responsibility or ownership of faults from this place.

My experience was absolutely amazing, Will helped me out with maintenance for my 2016 Honda Civic and he was the sweetest person, it went very smooth no issues, everyone was very nice and respectful. I love honda of serramonte.

I have extremely appreciated the excellent customer service of Mr. Darrell Wilson - Service Consultant. I am absolutely satisfied with what he did. Thank you very much!

Oliver V. helped me out and provided friendly customer service. He went above and beyond to make me feel comfortable while I waited for my oil change and tire rotation. The service was very quick and he even washed my car! Amazing, would recommend!

Thomas Carpio in Sales really helped us when we had to buy a auto in a hurry after being rear-ended in our previous car. When I took our Accord in for its first service (yesterday ... a year later) I was lucky to have the knowledgeable and polite assistance of Jeric Vergara. Because of these two guys, I actually am looking forward to my next visit to Honda of Serramonte.

Zahee was so nice and helpful, with my needs and was so efficient, as well of the rest of the people behind him.

Great place, awesome certified service. They provide free shuttle service. Ask for Darrel,He will make your car troubles disappear.