First of all this dealership is a joke. I went to...

First of all this dealership is a joke. I went to this one in Serramonte because it's close to where I live.I went there initially because there was a recall on my airbag. While I was there, I asked Ricardo about my SRS light being on. He told me late on the day that they needed to order a part and it was covered under warranty. He told me he works reach out to me when the part came in. I did not hear anything from this service rep for weeks! I left messages to receptionists, his extension, and even the lady who promised that she would call me back, NO ONE DID. So, afterweeksofwaiting, they told me to come in on Saturday 21st, so I drop my car off. Teddy (really cool guy,every rep should be like him) let me know that they sent the part back because it was over 30 days. I'll finish with this. I'm in the market for a new Odessey. Due to the lack of communications with the service department, they will lose my business. Teddy you were awesome! Ricard needs to work on following up with clients. 1 star. Sorry guys would love to give you guys 5 stars but the people in the service dept. Needs improvement.