Honda of Serramonte Reviews

I had a great experience working with Jeric, he took care of my car so well. I dint even had to wait in line to drop my car off. Everything went so smoothly and conveniently.

The service writers in the serramonte honda service department are very knowledgeable plus Having someone Like Xavier makes things quick and easy for me and my wife

Just purchased an Odyssey from this dealership. Omar was the salesperson he is the best. He helped us find the right vehicle and explained all it's options. Steven the general sales manager was so accommodating and made the process so smooth. I was in and out in less than 2 hours.

GREAT SERVICE! Darrell Wilson service adviser is absolutely the most friendliest and very helpful. Freddy Caamal technician did a great job on my vehicle, he installed a new radiator, checked and fixed the sound that was coming from the driver side lock/door. Freddy also took the time to explain what was wrong and what was needed to be done. Thank you to Darrell and Freddy for doing such a great job in providing the BEST Customer Service. Honda of Serramonte is very lucky have the both of you. Thanks again!

Radley was the best. He is the ONLY reason I am giving 5 stars

Just had my HR-V serviced at Hibda Serramonte and I couldn't be happier. The staff was friendly and my oil change was done quickly!

I brought my car in on April 8 for an oil change; on 4/17/17, I noticed that the car had a major oil leak. There were puddles in my garage and at work. On Thursday, April 20 at 7AM, I dropped off the car at Honda service to diagnose the reason for the major oil leak.

Joseph, customer service, came to the car and asked me the reason as to why I was there. I told him that the car had been leaking a lot of oil for about three days. He said that they would do a diagnostic to find out the issue and that the diagnostic test would be about $160. The result of the diagnostic test, according to Joseph when he called me, was that the oil filter used on 4/8 was faulty and that the car was leaking because of the poor job that was done on 4/8. This of course means that I should not be charged for correcting what had previously been done. To my surprise, I was asked to pay the $160 for doing the test to find out that the car was leaking because the shop did not do things right.

The reason why I took the car to Honda service was the oil leak caused by the poor job done on the oil change on 4/8. I took time off work, causing me to lose pay; I also have to buy cleaning supplies to clean the oil spill from my garage floor plus the time that I have to put into it. I should be compensated by Honda services for all of these instead of trying to charge me. I have spent close to $2,000 at Honda services in the past three months. I could not believe the nerve of the establishment, charging me to pay for something when they were at fault.

I had to explain repeatedly why I should not be charged. Tom, the manager, reduced the $160 to half, but still wanted to charge me. Finally, Joseph called Darryl, the advisor that always helps me when I bring my car in for service. I explained to him that my car was there because of the shoddy job that was done on the oil change. He said that I was not going to be charged because the Honda service was at fault. Although, I appreciate Darryl making things right, I do not ever want to return to Honda of Serramonte services because of the way I was treated and the embarrassment that I faced in front of the other customers and staff. I rather take my car somewhere else than have Honda of Serramonte services try to rip me off. This has been the worst experience ever!

Thank you, Radley, for making it easy to get in and get a minor issue taken care of right away!

Came here for service for my (almost flawless) S2000, and had a very involving job for them to do. Eric, the service advisor, and Andrew, the service tech, were amazing. They got it done quickly and correctly, and the service was attentive and thoughtful. Immaculate job, great team. I would definitely return for the next big thing and recommend this dealer and its service department highly. Thanks, Eric, Drew, and Serramonte Honda!

Freaking amazing great deals on new cars people over here wanna sell cars and they care about what the customer wants and needs 10/10 would recommend to anyone

Xavier was excellent ! Always keeping us informed. Great service at Honda Serramonte. From Xavier to the shuttle driver , Lila.

Great service team at this dealership. Had a warranty repair question and they contacted their Honda service representative and had a $ 1,000 repair done on my 2012 crv for free! Love this Honda Dealership!

Evan Kim was professional and helpful in searching new Civic for my sister. He provided several cars to test drive and provided us all details of prices for costco members. Evan even delivered new Civic to my sister home:)

Terrific experience. Evan was responsive and super attentive. Overall, everything was super smooth and transparent. No pressure, no gimmicks. Will come back again. Thank you Evan and the Honda of Serramonte team!

I wanted a Honda Odyssey EX L and i shopped over labor day week, tried visiting few Honda stores in bay area. I got a best deal from one honda store but they dont have a color i was looking for , so informed chinda about the price and she immediately matched the price. Chinda is the best car sales person i seen so for in Bay area . She dont force you with any packages . She is very helpful and my advise is shop around get a good price and contact chinda , she will make your buying experience very pleasant .

In and out in under 2 hours, with a great deal and minimal hassle. Definitely recommended for your Honda purchase. Ask for Isaiah.

Have purchased two cars from Honda Serramonte. They do large volumes of sales so able to give good quote. Negotiated price over phone and walked in to sign papers... Easy breezy purchase both times.

Honda of Serramonte did the routine maintenance on my car with minimal fuss. All went smoothly and I appreciated the shuttle service so I didn't have to wait at their building. Even tho employees and customers were careful because of the pandemic, I was grateful for the convenience and safety to be able to go home until my car was ready.

Amazing customer service! Bobbie Santos answered all my questions and sorted everything so I could pick up my car at a later time! 5/5!

Great service! Xavier did an amazing job on my car!

I called and asked for price for A01 service and was quoted for 169. That s oil change and tire rotation.

It's ok my daughter owns a Honda so we go with her.

Great Dealership...dealers that know exactly how to Deal and win...

Had a Great experience. Service representative was knowledgeable and got my service done fast..

Salespeople are nice (kind of have to be) but would not recommend the service department. I bought a used car that ageed to have new tires put on as part of the purchase. They put one front wheel on the back and one rear wheel on the front on a staggered setup. They also put the wrong oil grade when I got it. I had to change it once I discovered that on the work receipt. These are rookie level mistakes.

I was treated with respect and kindness. Salesman Omar was was very patient and educational. Excellent experience!

I paid 75 bucks for the oil change from Honda serramonte. I expected a car wash atleast. When I asked they made an excuse.

Get place!!! I always come here!!! They never let me down!!! The whole Honda team is great!!! Eric Chow is the best service advisor!!! He needs a pay raise for having such great customer service!!!

I always have the best buying experience at Serramonte Honda.

My battery died unexpectedly, and I was able to. Ring my car in without an appointment and have it replaced. The staff was very friendly.

Eric helped me get the oil change on my car done very quickly. Everyone there is very nice and they are always helpful and I never feel pressure to do anything to my car. I will keep bringing my car here!

I went to Honda of Serramonte to have my accord for a oil change. Darryl
told me that I needed to replace front & rear pads. I am glad he did before
I get into an accident.Darryl always make sure that my car is service properly.
I am thankful I had him as an adviser on that day.

My wife waited for 4 freaking hours for a recall, whats the purpose of appointments if yourejust gonna waste our time?

Wow. I went in for a oil change and tire rotation and also had a few other concerns. They are always so nice and helpful and never push on things I truly don't need. They are all friendly and nice. I am not the most savvy person with car issues but they inform me and educate me. I honestly enjoy going cause it's friendly and nice and they are quick and fast.

it was fast, professional, lowest price I found on internet.I will go there again next year to buy a car for my husband.

Bobby Santos did a great job assisting me to service my car. He explained thoroughly all work performed and recommended some things that I may need without being pushy.

Worths experience ever. They charge much for the services that they didn't fix but we still pay for the service. And its Less than year now but we still got an issue with car a rent that honda of serramonte did not pay.

My visit to Honda of Serramonte on 6/6/20 was the most pleasant car-buying experience I have ever had. Setting up an appointment was a breeze and the staff stayed in touch prior to the appointment - but it was a light touch with the communication which I appreciated. The appointment with Simon went smoothly, we test drove the car we were interested in, and a few hours later, we were driving home with our new car, and took our old car off our hands. Grocery shopping can be more complicated! Great service and great product. I highly recommend this dealership.

My service manager was Bobby Santos. He greeted me warmly and informed me that his goal was to provide the highest quality and customer service possible. From my experience, Bobby achieved those goals and more. He called me a couple of days after my service appointment to see if I had any concerns or questions and to let me know that Serramont's Service Department was available to address any unmet needs or problems that may have been overlooked. That's what I call great service!

I am so pleased with the Sales (Management) department, as these individuals (Sales Mgr - Francisco & Dept. Mgr. Mele) took time to hear my pain an suffering with experiencing vehicle malfunction function after having my new used vehicle only 40 short days. There was empathy and cost compromise made to get my vehicle repaired and I will be forever grateful to this sales team for doing what you could for me and kids who will depend on this vehicle purchase for the next several years. Your support in getting us back on the road and to BAU means the world and we hope & pray this vehicle will serve us for a long time to come. Our journey into the summertime has begun now... thank you! Ms. Remi & Family!!

I have a new found faith in the car sales process and cheers to you all for it!

Always a good experience and the prices are fair in comparison to other Honda dealers. It s always best to show up as soon as they open so they can attend to you before they get busy, or just make an appointment.

I saw the specific used car I wanted to buy on a web site. I called up and arranged an appointment for the same evening. Edmund gave me an estimate of the total cost and I brought a cashiers check for something less than that amount intending to make up the difference with a personal check. The total ended up being a bit less than the estimate, but my spouse and I decided to purchase an additional drive train warranty since it was a high mileage car out of the original warranties.

We arrived around 6:30 and left around 10. 3 1/2 hours to test drive, trade in our old vehicle, get the new one cleaned up and get some gas in it, and finally deal with the finance guy who sold us the drive train warranty. They wouldn't take a personal check without doing a full credit application, but I was able to use my ATM card to pay the difference.

When it was all said and done, we found out they couldn't find the second key for our new car. They had to order a replacement, and I had to drive back up from San Jose 10 days later to to have them cut and program the new key. That took 90 minutes waiting at the dealership, for a total of 3 1/2 hours driving and waiting.

So far I'm happy with the purchase,. The employees of Honda of Serramonte were polite and professional.

Honda serramonte is the best car dealership ever!!! no hassle, no drama, no BS!!!

Great dealership! Zahi is the man to see he will do everything to make your experience a good one.

So our Honda Pilot's computer recently had a glitch and back up camera wasn't working, music wasn't working, and any type of media wasn't working. The screen was just blank and it actually stayed on even after the car is locked. But we totally understand that these newer cars tend to have problems especially with updates over air. So my dad took it to Honda of Serramonte where we got the car and he told them about the situation. They got the car all fixed after a couple of hours which is totally fine considering that we walked in and there were a few guests ahead of us. We also really appreciate that did they a complimentary multi point inspection on the car including tire pressure, fluids, battery, and everything else. We love our cars and to have something fixed the next day even if we walked in is amazing. Their shop is great and I also want to mention their customer service is on point when we got our Pilot last year. We really appreciate everybody who works there. Thank you!

Very good service. Thank you

Gennady

Nice ! Palace when I do my first mantinace it doesn't need to wait for a long time ! Very good

Fast, Easy, & they didn't pressure me in buying a car ! Thank You Honda !

Darrel Wilson is the best, thank you for great service

Eric was very professional and extremely helpful. Excellent service!!

Great Experience! They really know their cars. Michael Nieve was straight to the point, didn't play any sales games. He also set everything up for me before I drove off the lot (like my key preferences, put in my floor mats, and setup my installation appointments). Highly recommend working with Michael. Amazing Experience!

Recently had a frustrating computer glitch which deleted the MPG/Odometer/trip meter digital readout on the dash. Made a appointment and since it was evidently a computer reboot or restart I was in and out in under 2 hrs on a busy Monday morning!. The car was out of warranty but they only charged a half hr of shop time. Very nice service person by the name of Eric Chau who kept me informed as to the progress of the repair even though he was busy with other customers also!!
Thank you Honda of Serramonte!!

I called into Honda of Serramonte to purchase a Accord EX with a specific color in mind. Most of the Bay Area dealership didn't seem to have the color in stock or wasn't willing to meet my price quote. Thankfully Shane answered the phone. Most dealerships gave me a lot of attitude when I asked if they were willing to meet my price quote, but Shane just gave me a simple "Sure, I'll do it."

The rest of the sales transaction went VERY smoothly. We did a test drive, the finance manager was excellent (sorry! I forgot his name), and we got the car!

Shane also went out of the way to pick me up from BART when I came back to pick up my car (post-Permaplating). Throughout the whole transaction, he honestly answered questions, didn't BS, and made the process very smooth. I would highly recommend contacting him for future transactions.

We've always worked with the service and parts department of this Honda branch because the people are very accommodating and friendly. They go out of their way to make you feel as comfortable as possible in spite of some challenges at times. I recommend them to anyone who needs to get serviced for their Honda vehicles.

Positive experience with the professionals at the dealership. They were easy to work with and very helpful. I recommend this dealership!

on time, good service technician; comfortable wait room; only thing was that oil gage reset wasn't initially done, but when brought to their attention , they reset for me.; even washed my car!

Bad service, leaves much to be desired for customer service ...

Everyone was polite and honest, I never felt pushed to buy extra things or in a direction I was not already going. I really appreciated that over other car buying experiences at other dealerships I've had before.

Darrell was an awesome service advisor, as usual. He listened and advised the necessary service.
Joseph Davis

Went in for an airbag recall. They finished within 2 hours and the service agent was friendly and fast.

Waste of time. Salesman was helpful, but the vehicle that we were looking at was way overpriced and they weren't willing to negotiate.
I always start at the dealers on Serramonte,(because they're so close to my home) but end up going somewhere else to buy.

Chinda Gnean helped me find the perfect car! She was very professional, extremely helpful and super sweet. She didn't put any pressure on me. Look for Chinda for a smooth and fast transaction!

Darrell Wilson was very excellent with customer service.

Fantastic experience selling my car. Received a competitive offer and Dananh took care of all the paperwork. In and out in ~30 mins total (Dananh even stayed late to accommodate my schedule). Highly recommended!

Radley is a great help and a pleasure to see. Very honest and fair and a great peoples person

I was hopeful walking into Serramonte Honda this past weekend even though a few problems came up with our purchase, one including a minor accident on that busy off ramp at Serramonte. The sales rep handled it very poorly and impressed upon us that the dealership would have everything handled for the other party involved at the time of collision and again upon returning to the dealership. This sales rep "handled the situation" by passing the claim onto us after the fact(72hrs), after we bought our car(same one involved in collision-literally a fender) and sales maintained the opinion that we didn't need any information of the driver, nor needed to worry about our insurance being involved. All of which went against what I know to do as a licensed and insured driver? So far, Insurance has not been able to get a statement from the dealership, but they have said that because we bought the car it's our problem...well, okay then have tried to resolve the issue professionally but this doesn't seem to be the case with this dealer. I'm not complaining about the car, rather the very poorly handled situation by two of the "tenured sales reps" of Serramonte Honda, Edmund and Steven Lee. This could have been a clean situation, with happy customer, and possibly future transactions , but now it's just left a bad taste in my mouth.

Love going here they always do a great job that's why I always come back. Recommend to all my friends! Customer service from cashier was especially superb

I was pleasantly impressed with the service I received from Honda Serramonte. I had a freak situation with my car alarm setting off and I was able to leave my car over night at the service drop off. The next morning I got a call, the Honda team kept me in the loop with what they were doing, checking and needed to order. This is why I stick with Honda!
Thank you!

Very smooth transaction. They matched the price of a quote I got from another dealer with no issues. Highly recommended.

Just bought a brand new honda CRV from the dealer. Our representatives are Joey Hangad along with his manager Omar Barekzai. Our representatives provided top notch customer services and a very great deal that no other dealer can match. I highly recommend checking out this dealer!

Great service, AWSOME staff and so manny cars to choose from!

Excellence service by Bobbie Santos' team! I chose to come here to have my CRV serviced despite the fact that this Honda service is much further away from where I live.

We were very happy with the service. Keep up the good work.

I am never disappointed when I take my car for routine maintenance at the Colma, CA location of Honda of Serramonte. Everyone is always so friendly and happy to assist both in person and over the phone. Excellent customer service all around with company employees who wore masks and used gloves. My Service Representative was accommodating. Shuttle service was good, although wait time was 45 minutes to an hour due to individual pick-ups and drop offs because of the Pandemic.

Great experience! Helpful staff. Second car purchased from Honda of Serramonte, definitely would recommend!

Great service. Bobbie Santos knows a great deal about providing excellent customer service.

Radley helped me out when I had issues with the display screen. Whenever I get the car back, it's always cleaner inside and out. Thanks again!

Sales department good!

Finance department good when purchasing of course but truly horrible when canceling warranty. Said that is was done October 2018 and no credit as of end of January 2019. They don't respond to messages.

Service department is the worse. Damaged my new car installing factory door edge guards. Had to go to body shop to repair which further put scratches on the car. Horrible experience all around. Hence why I cancelled the extended warranty and Honda care.

Had to call Honda finance and Honda care direct to resolve.

Parts department and Manager are awesome!
Never going back to Serramonte Honda again! Worse dealership as a whole on Serramonte.

Shame on Sonic Corporation!

Terrible customer service! Will not call you back. tried for two days to speak with a service specialist. they just never called back. Even when I have scheduled an appointment I still had to wait 45 minuets. Will not ever go here again!

Salesman Simon Chen made our car buying experience a pleasant one. Would definitely visit again!

I took my car in for a recall as well a noise coming from the underside of the car/tires. Brian was fantastic and expressed great customer service!

Loyalty is #1. I've been a loyal customer of Honda of Serramonte for many, many years. I bought my CRV, Pilot, another CRV, Odyssey, Accord Sport and now a new 2016 Pilot Touring AWD. Referred family and friends all these years. Honda of Seramonte is "The Best" --- Thank you to JZ, the General Manager, Finance, Sales, Service and Parts --- awesome people with awesome and great heart.

Shane and the team were very professional and timely. Would do business with them again.

PROFESSIONAL, COURTEOUS, PLEASANT AND LOWEST PRICES
I am on my fifth Honda. The prior four were purchased from the Honda dealership in San Bruno. I weathered the storm with the prior ownership and was encouraged when a new group purchased the dealership. There was some improvement in the new ownership, however, not enough to match the Serrramonte Honda dealership. I was in the market for a 2018 Honda. My shopping experience with the Serramonte Honda superior to the other dealership, that not only did I make the purchase for the 2018 Honda, I have decided to transfer all my warranty service requirements on my other Hondas to Serramonte Honda. I requested a price quote via the Internet. I received the best price quote from Serramonte Honda by far. Also, the quote was for a specific vehicle, clearly identified, that I was able to locate and take for a test drive. The salespeople were professional, courteous and fair. The staff was all very friendly. The facilities are very clean and include a large inventory. Of all the Honda dealerships in the Bay Area, I would give 10 stars only to Serramonte Honda, with the next closest dealership at 7 stars. I highly recommend this Honda dealership.