My service light came on and needed an oil change and tire rotation, Eric Chau was able to schedule me an appointment and gave great customer service right when i drove in to Honda. They were very helpful and fast!
Great service. Choice of Hybrid vehicles in different colors.
sales representative (Zahi) was very pleasant ,professional & knows honda cars features very well & didn,t give me pressure to buy my car. Service advisor Terry was nice & some other service staff too.
Came here to fix my Recall and Eric Chau from the Service department helped me out and made it quick and easy for me!
I was car shopping for used cars online and found the car I wanted to buy. They sent it thru their service department and had it tuned up and put new tires on and still gave me a good deal. I look forward to doing business with them in the future
Bobby Santos showed excellent and knowledgeable car service.
Wonderful experience from start to finish. 1st time Honda customer and 1st time Honda of Serramonte customer but this guarantees it won t be my last. Ask for Joe!
I continually bring my Honda CR-V here for service. The employees are friendly, courteous, professional and savvy. The service advisors make suggestions for work you may want done on your vehicle, without them pressuring you to do it right there on the spot. They also make service recommendations for your vehicle at appropriate intervals.
It was a great experience with the Honda Serramonte salesperson, very helpful and accommodating. He explained every details very well, not only about the car but also the thing about the finances. Thanks and we got our first New Honda Civic sedan :)
Honda of Serramonte was Great, Edmund my sales guy was great to work with and understood what I needed to make the deal
Darryl was great as always. The only problem was the car took longer than expected to get back. I dropped it off at 830am and was suppose to be done in 3hrs. I didn't get the car back until 130pm.
I made an 815a appointment and they were already slammed with customers. Check in was pleasant. Rep Took his time to listen to everything I needed to have checked. One area being my brakes. I was told my car would be ready around 1p, but never got a call.
No news is good news. So When I called at 3p, I was advised my car was ready. That's great! I guess all was well and I didn't need brakes after all.
Arrived to check out and a different rep did my check out. No mention of brakes. So I asked. He went and got my original rep who came in to tell me that they are at 2MM and we advise people to get new ones at this point. But wait!? I was never advised!!! No one called to tell me the brakes are at 2MM.
That I might want to consider getting the replaced ! He said "sorry, I found out to late." Even though it was highlighted in pink on my print out. I felt my car was rushed. They couldn't recreate the ECO problem that apparently is being reported on mini vans. And now I have to make another appointment to get my brakes done! I have children that I drive around. Not happy with this visit. Too busy to service my car properly. And my tires needed to be rotated. They didn't do that either. Made up some story as to why they shouldn't rotate them. I have front wheel drive so good tires should be in the front!
Dealers are very kind very helpful and super good service and thank you guys
My salesman was great, Alexander. Was able to negotiate the deal over the phone which was great. Sent me pics of the car via text because the pics on the website weren't that great. This was nice because had I not bought the car, while Daly city is nice, the traffic getting there and going home was not. Sitting in it with out the car would have been worse. Thanks Alex. The reason for the 4 is the parking for your personal vehicle at the lot... Pretty bad. Got blocked in, saw another customer run into another car, but that wasn't the fault of the salesman, maybe management should have less fleet or get an overflow lot. Thanks again Alex
It was great. The dealers there were very knowledgable. Helped me out with everything I needed. Went above and beyond what I needed.
Do not trust this dealership with online shopping due to the pandemic. I was being helped by Thomas who promised me that as long as I would submit the application they would be able to hold the vehicle for me. Thomas even gave me his word that his manager approved, since I wanted to make sure that I was promised the vehicle if I started the process. After submitting the application I was told that I would need more down payment money. I informed Thomas that would not be a problem. After trying to make several other excuses Thomas finally let me know that the vehicle was being looked at by another customer at the dealership, even after he let me know that no one else was interested in the vehicle 10 minutes prior when I submitted the application. He then tried selling me other vehicles that I was not interested in. I asked why the person in store had a right over me if I was already starting the process and he had confirmed there was no one else interested in the vehicle. I also questioned him as to why he s trying to sell me another vehicle if the other person was just looking at the vehicle. Thomas then confirmed that the other person basically had already bought the car. After speaking with the manager he told me that they do not hold vehicles and that he never reassured Thomas that they would hold the vehicle for me. Very untrustworthy dealership and they should not be promoting online shopping if the person shopping at the dealership has a right over you.
I just made a purchase at Honda of Serramonte. I purchased a 2016 Toyota Camry. I was helped by Edmund who referred me too Ken because I went Wednesday November 27th looking for a 2017 Honda Sport. I was not satisfied with the used Honda Sports mileage and Edmund showed me the Toyota Camry which was my second choice of cars. I test drove it and was ready to make my purchase which I did the very next day. Edmund was off that day and he had given me his personal cell phone number to call him when I was on my way to get the car. I soon received a text from Ken who was patiently waiting upon my arriva. I paid the full asking price and paperwork was a swift process I was out in about a hour and a half with my gently used 2016 Toyota Camry 22,298 miles. Thank you Edmund, Ken and everyone else who was part of that process. I am so overjoyed and content with my purchase. The Honda of Serramonte dealership has an outwardly friendly Team.
Oliver always gives us the true value of trust for needed services on our vehicle. Great service
Everyone was nice but the alignment I got done wasn't done properly. My car pulls hard to the right.
Will Orantes
They were helpful! It was Thanksgiving week and they were busy, but they help me identify a way and time to bring my CRV in to check on the punctured tire! Plus they were efficiently fast! Would I recommend them, OF COURSE!
Visited the dealer during times of Covid and was able to get an appointment right away. The sales person was very helpful and provided great service during the entire sales process. Ending up purchasing the car on the same day and is very happy.
All employees are courteous, friendly and knowledgeable especially Erick
I would highly recommend Honda of Serramonte because they have an amazing and professional sales representative, his name is Zahi K. Because he provided an outstanding customer service and comprehensive knowledge about the Honda car, my brothers and I bought two cars model 2018. I wish him and the accountant who helped us with the paperwork all the best of luck.
** PLEASE SEE MY UPDATED EXPERIENCE **
My continued experience here at Honda of Serramonte is horrible. I hate calling this dealer for anything as they make it more complicated. Scheduleing an appointment for service on the website is even more difficult. The whole recall process took 5 months before they even had the part in stock. When it is time to purchase a new vehicle, unfortunately will not buy from this dealer.
**Jan. 16, 2019 UPDATE**
Thought I would give the Service department another try and again they seist to amaze me. Dropped my car off to check the squeeky sound from the engine (thinking it could be the timing belt), look at the check engine light as it has a mind of it's own, the rumbling feeling (this seems to be an alignment issue) and a water leak on the floor. Oliver called me back and said the inspection fee would be $500.00 or more for the 4 items to be inspected and there maybe additional fees associated with the inspection. The final assessment and confirmation of what is wrong with my vehicle has'nt even been completed yet. Now, usually an inspection or analysis fee goes toward the final cost of the work done. This is what I have experienced in the past. No, that does not happen here at Honda of Serramonte. I Called another dealaer and described the issues and they are charging $200.00 for the inspection of my vehicle. I even spoke to the Service Director Tom and he explained that they do not give free service or inspections. This was rude and insulting. His tone on the phone was condesending. I admit I was no angel either, however making that statement and his demeanor, I will no longer go to Honda of Serramonte. Below is my post from 3 years ago and two years before that they even tried to over charge for the service on my vehicle. Be very careful if you chose to use this Dealer Service. I am picking up my vehicle today before 5pm from Honda of Serramonte to take it to the other deadlership.
I had to wait 40 minutes after my appointment time for my car to be serviced. Everyone was great after that.
I would give Zero stars if google had any. I had THE WORST CAR BUYING EXPERIENCE in my life. I felt pressured, very unprofessional salesman, and not to mention they wanted me to buy so many add ons to cover for their low MSRP cost of the vehicles. They didn't listen to what I was looking for they were just trying to sell me a car. I ended up leaving and went to San Francisco Honda where they were pleasant, nice and very HONEST with me. Something I really look for in a dealership. If your looking to buy a new Honda, I suggest going to SF Honda. Serramonte may offer lower ticket prices, but comes with hidden extra warranties and add ons you don't need.
I completely recommend you people to stay faraway as you can from that ddealer, first took for ever to make our deal. We trade in a car for $5000 minuses $4000 Costco price, and we put down $ 2500 cash so all together was $11,500.00 when the retail price was $19,290.00 so at this point the car was $7,790.00 the take care the payoff of the trade in, $ 7000.00 the car wen up to
$ 14,790.00 with the interest at 0.9%
So we agreed we went to sing the contract.
Why you have to read 40 pages when you are trustworthy of the deal we made with the salesman and his boos.
week in a half later there is in the mail the envelope with the booklet of payments
OMFG from a car that was at sticker price of $19,290.00
We got a bill of pay of in two weeks is the amount of $24.000.00 almost
$25,000.00 oh but after we got screwed up in day light; we had to wait almost 2 hrs to get the car clean up. And those 2 hrs we got in one corner waiting. We never saw the salesman until I look for him all pisse off.
I been calling the General manager, you you think he had the B@//$ to call me back.
please, please go to any Honda dealer but STAR WAY, WAY FROM SERRAMONTE HONDA.
Randal (Leasing Agent) was a great help the experience with doing business with all females at this dealership was a true + and a breath of fresh air.
Thank you
Excellent service from both Thomas and Nelson. The transaction went smoothly from start to finish. The two individuals are a fantastic team and they were very transparent throughout the car buying experience.
Very pleased with all the help that was provided as a first time buyer! They took care of all of our needs and made sure we left happy! Appreciate the team who helped thank you so much!
The car is fine. It was a trade in so I can't expect too much. I have an oil leak now after two months of having it. I mistakenly purchased the Fidelity Vehicle Protection Plan. DO NOT WASTE YOUR MONEY. No parts in my oil leak are covered. The things it covers never break. The financial guy I worked with outright lied about it, and said I'd receive a debit card to put the expenses in which is totally not true. He also said that I could take it to any repair shop which is also not true. Read the reviews on BBB. I feel cheated by Honda Serranonte.
Bobby is the one good guy, helped out a lot. Thanks!
Oliver was awseome!! He took care of my needs in a very professional and timely manner. Has been always very impressed by his work ethics.
Teddy was a GREAT help. He made sure that I was being taken care of and he provided a very fast and friendly service. I could't be more satisfied. Two thumbs up!!
Great and friendly people.
The most smooth car purchasing experience.
My first Honda and I will definitely keep buying honda. Thank you
Awesome staff! Took all our concerns and requests to heart. It felt like they actually cared about making things work for us.
Darryl was very friendly and helpful. Despite showing up at a crowded time with no appointment, my oil change, tire rotation, and tire replacement were completed within 3 hours. Quote was very reasonable and they washed the car for me.
I had a pleasant experience at Honda of Serranmonte. I dropped it off early in the morning since I had to make it to another appointment. Brian was the one who took the car and he made sure I could get out there quickly since I was in a rush. Bobbie was the one who promptly communicated with me several times regarding updates of my car. He explained everything very thoroughly and answered all my questions. They earn my trust with the service and professionalism they provided. Thank you!
I had originally only scheduled an appointment for an oil change, but that very same morning, the B1 Service Due notice came on as I started my car to bring in to be serviced. Greg helped me that morning and assured me that they could do the additional B1 service without needing to make another appointment (tire inspection and rotation, brake inspection, resetting the parking brake, checking and changing air filters, oil and oil filter change). At the end of the service, he explained everything that they did, including how much front and rear brake pad I had left, when I should have them changed, how much tire tread I had left, etc. Very happy with my visit overall!
Experience was good for used car buying. 4 stars for the staff, especially Tony. But they did not reduce even a single dollar on the car we were interested in. Finally ened up buying a new Mazda CX5 which was only 4K over the same feature CR V used with 16K miles on it.
I was only in the shopping-around stage when I made an appointment with Honda of Serramonte but I drove away from that appointment in my new Kona Coffee-colored 2016 Honda Accord. It was because I had the perfect salesperson, Matt, who was professional yet very personable and very informative about all the features of the car. I give him 110% for customer service and a likeable can-do attitude! His love of cars and his knowledge really shines through. I was equally pleased with his manager Wally who agreed to a fantastic price without any hassle. They made car buying a pleasure.
My service was done well. Pretty fast. Eric Chan was great.
I really happy with the services I got from serramonte Honda last saturday they are awosome
I love honda serramonte I bought my honda civic 2 years ago and Iam very satisfied with it, personal is very nice in there and talking about the service department they are very professional and they finish really quick....if they tell you 1 hour to finish your car thats the time they really finish working in your car..my sister just bought her car in there a month ago and she is happy too,I will keep recomending this dealer to everyone, tnx
This was my very first time ever purchasing a car and Alejandro (the sales associate ) helped me with my purchase and made the whole experience smooth and easy ! He answered all my questions and helped me finance my car. Overall, Alejandro and the team here at Serramonte Honda were very welcoming. I am happy to say that I will be returning to this dealership location for future purchases.
I was there without appointment, so I have to wait for little while. The service was great.
Went in for an oil change and found out while I was there that I had a nail in my tire! >.< the guy helping me, nickname is chino I believe was an amazing help he explained everything I needed to know because I don't know much about cars, and let me know they will help me fix what ever needed, they did my oil change and found out my tire only needed patch work. Yay! Servicing my car took about an hour but that's exactly what I expected. Thank you so much chino for your help
The service I received was quick and professional, and overall was a great experience.
Had to have my Pilot towed into the Serramonte Honda service department on a Saturday morning without an appointment. The service manager was empathetic, and worked my vehicle into the service rotation to determine the problem. Needed an ordered part, so the car wasn't ready until the following Tuesday, but was pleased with the customer service and quality of the work done to correct the problem with my Pilot.
Less than a week after buying and already check engine light on and shifting/transmission problems. Very frustrated.
Great service! The staff were very helpful and accommodating!
Bobby is the best! He goes above and beyond, is professional, quick to respond, gave me all the details and options, and took care of me! Thank you, Bobby! The service team are all so nice as well! Thank you and stat safe!
Very friendly courtesy knowledgeable ehat he doing i will referring all my friend to go to Hondas and thanks for the good service and kindness
I'm very satisfied with the service. Mr. Bobby Santos was very nice and helpful.
Had to bring in my 2007 Honda Pilot for an airbag inflator recall. Advisor that took care of me was great. Appointment setup was a breeze online, came in at 8:30am. Two and a half hours after, I was out. I was expecting it to be at least 3-4 hours. Thanks for the sense of urgency.
My experience in acquiring a new vehicle is short time and easy, and with the help of Johnny Nguyen, he explained well the many option on how can i acquired the new vehicle without breaking my budget. I've been a Toyota fanatic for a long time and this is my first time to use Honda after 20yrs. I'm giving this dealership a 5-star for a good and well done job.Thanks Johnny.
I had a great experience purchasing my Honda Accord Hybrid from Serramonte Honda. Edmund was extremely knowledgable, helpful and efficient. He made the process go very smoothly. The finance team was also quick and efficient. The car was ready when I was done with the paperwork and we drove off happy in our new car
Finally my tire was fixed. Thanks to Oliver Velasquez. I don't need to keep on putting air everytime "Tire pressure low"" appear on the dashboard.
Everything went well with Gian. He gave us the best experience at Honda of Serramonte.
Went with a friend to look at some cars. They were very friendly and not pushy. Answered all questions. My friend felt good about it and bought a mini van. Now a week later something went wrong with the door and they got it fixed and back on the road pretty darn quickly. Took our dogs on a road time. They love the mini van.
I brought car in to serramonte honda in colma just for airbag recall problems and retrieved car without side strip on driver side of car called asap talked to the whole dept. All workers that touched my car are admitting to the manager he disrespected me to the fullest even followed me to price the piece that was stolen from there not allowing me to receive justice from them doing airbags to taking a cosmetic attachment from my vehicle and treated me like poop because of and eliminated all fairness away from me justice must be served that's not fair should I keep it real with race evidendenly that's what it was based on with no be respect. They are all asian.
Great service and excellent maintenance , should be get 5 stars !
I came in for A1 service. The service was completed within 1.5 hours as promised. The waiting area was spacious, quiet and comfortable and I was able work while waiting. Teddy Mui was my service advisor and he explained the work completed in a friendly and competent matter.
Service Advisor was friendly and knowledgeable. Couldn't have had a better experience than the one I experienced during my visit to Honda of Serramonte's Service Department.
I normally do not leave reviews but Honda Serramonte emailed me several times asking for one, because they want to provide superior customer service, so I figured I would share my opinion. I had a 1pm appointment to have my tire checked because it kept losing pressure and I have a tire warranty through them. The service man was super friendly and helpful (I believe his name was Javier) but told me that it would be at least two hours ,probably more. I asked if they had a loaner car for me to use until the service on my car was complete-- he said no but that they do offer a shuttle that can drop us off and pick us back up within a 5 mile radius. Unfortunately, they only had one shuttle car and they said it was in Hillsborough at the moment and would not be available to pick us up for two hours !! Nothing impressive about the experience but they did end up fixing my tire before they closed for the day, luckily.
Dear HOS,
I was fixing front passenger window regulator with my warranty and I didn t pay any amount and my car s right rear tyre was changing brand new one due to flat tyre warning sign on the indicator. I was telling to Brian and checked for me. He was checking with technician and said that needed to change new one bcos previous tyre was crunching on it and not sure in perfect on the road and I decided that changed brand new one with reasonable price. Thank you Brian and hope we ll see you again with free car wash in and out he said. Thank you Brian again and I gave him very excellent job.
Eric was helpful and very knowledgeable. He took care of everything we needed. Thank you Eric C!
I made an appointment with Edmund, I was running super late but he was ready to receive me. He had the car I inquired about ready for a test drive, but I declined and knew it was the one for my son's present. We went straight into the finance office and the car was ready for drive off within an hour and half from my arrival on Halloween! My son loves his new car, when I am ready for one I will definitely visit Honda of Serramonte.
Everyone was very helpful, nice, knowledgable about the car, . All my paper work was done very fast. Their price are very fair. I'm glad that I was able to make a deal with them. Definitely come back in the future.
Really great service! Oscar was incredible. From start to finish very accommodating. I called in the morning and they squeezed me in at the end of the day when I could get there after work. I'll be back!
I asked to exchange the wheels with other like before the sale that did not happen. I would like to have a different style of wheels for my new car...! Will be picking it up today March 22, 2021
Michael Stokes
I highly recommend this place. Great prices, great people, great cars. I drove more than 75 miles and I got what we went for.
I just want to prefer to service adviser Brian Wong, because he has excellent services and take care to customers and also respect to his jobs. That s why I m really pleased for HONDA s services with him.
Brian W. and Bobby were great in my last two visits. They paid attention to detail, answered questions, and presented options. The best Honda service location I have been to. The entire staff is friendly and seek to ensure you are in and out in the quickest time possible.
Keep it up, team!
A salesman here told me I couldn't afford the car I wanted. but look what I got what I wanted from another dealership .. @AutoNation
Service team made a mistake which had grave repercussions.
Amazing!! The experience was outstanding!! Shane Wu is amazing
I made an appointment for a software update and showed up on time. Brian promptly took care of me, arranged for shuttle and was back in a few hours to pick up my sparkling car. Brian always goes above and beyond my expectations of excellent customer care. Kudos to Serramonte Honda for employing such a fine, exemplary individual!
Service all around was great, from Service Representative (Oliver V) to their shuttle driver (Glen) who got me to my destination in one piece. Kudos for that.
Thank you so much Honda of Serramonte for taking care of my vehicle.
U make an appointment and they prefer more the walk ins and either with the appointment they took on my car around 3 hours for a single oil chance very bad service don't even go to this place to do the oil chance
If I could rate zero, I would. I scheduled appointment for oil change only, but they did their B-1 services without my approval and charged me additional. another, I scheduled an appointment side mirror replacement and a recall, they didn't take care of the recall. Waiting is long, average 3-4 hours with appointment. Their services advisor states they want 5 excellent on his survey and if I am not satisfied with the services, I need to contact him before I rate him. So I did. Instead of accepting valuable feedback from me, he told me he didn't do anything wrong. A lady from services department called me asking how was my experience with my recent services, I told her. She did the same thing that saying the services advisor recommends type of services that the car is due for. I told her the appointment I scheduled was only for oil change. My non English spoken dad took the car in. So they took advantage of it instead of calling me to get approval with the services and charges. The lady who called me said will call me back after she investigates. Instead, a guy called me left me a phone number to back, not his direct line. I called back and they transferred me to a wrong voicemail. Then I never heard from them since.
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