Honda of Serramonte Reviews

Bobby Santos customer services. I went to service my car. He was very good, nice service, professional knowledge. Highly recommended for service

When was online checked the prices and coupons for oil changed for $59.88 was OK but after they gave me the car back was $90.12 .I asked the advisor why is different from the price saw online he said the price is for Manual engine car. After came to my house I check the prices online dealer and didn't say is for Manual car. Don't know why you guys changes this prices like that and not respect the prices given online is not fair that's why I'm disappointed and angry.Thanks!!

Very courteous, knowledgeable. I knew I was in good hands after speaking with Teddy

Of the Honda dealership service center, this is below average. They don't really have a business center to do work. They have really slow Wi-Fi and no place to plug in and do work. If you planning to work from here, it is not a good experience.

Prices are marked up in a big way. They do have all the parts, so you can get everything done in one trip. Their advisors will push you get more services than you need. For example, they asked me to get a timing belt changed even though it's only been 30k miles since the last one.

Staff is generally friendly. The advisors are really professional. The people that check you in usually have no clue; I asked them if I could get my service done in one day and the lady had a puzzled look on her face. If you want some that knows something, ask a service advisor.

I am very thankful for all services I had there. Deryl as always is an amazing person, providing always an excellent customer service.

The service is awful. I had planned on purchasing a car here but decided against it.

Great customer service. Just purchased a great car from Jose often called Joe contact him he can get your car prono

Mr. Alex Cheung helped me get the exact car we want. Not just that, his pricing was very upfront and fair. He was one of the few who gave a fair quote upfront before I started from my place to get the car. Now after getting the quote and reaching the dealership, he just wasn't all about selling car and getting things done with. He actually brought the car in front asked me to take a test drive, explained each and every feature of the car in much detail. Trust me no-one else gave a better explanation of all features of car before him. I took almost 5 test drives of same or similar car models.

After that Sales process was pretty smooth a little bit of price negotiation and then quick & easy paperwork from Mr. Ken Luk. He did explain all the Honda Product services after that in we were on our way home with brand new car.

While I was leaving with the car Alex's Manager made sure that Alex did all the checks necessary and asked for if I was satisfied with the purchase and if he could do any answer any additional questions I have.

And forgot to add, later on whenever I had paperwork and Finance related questions Mr. Ken Luk was pretty prompt to answer them on email even at 9 PM. Kudos!!

Overall I would highly recommend this dealership.

Well they have me a great price for my trade in and I got to get a great car for my son.

Went in for an oil change and routine maintenance. Truck is now leaking oil. Have to go back to have it checked out

First let me stated - I will never return to this dealer to have my car serviced again. Not all repairs made were qualified, I asked for explanations of work done - not explained by the service representative. The fact he didn';t really even know what he was talking about and assumed that as a car owner of my vehicle didn't know anything about my vehicle. They double charged me for the same work after it was competed and stated it was done AFTER the multi-point inspection but the reason they found the issue was due to the multi point exception. I asked when was the inspection done - answer - after we did the intial work? Really? They changed my oil, flushed and replaced my transmission fliud and aligned my tires - THEN did the inspection and found my shocks "leaking" - what I have no idea then after that repair - charged me again for alignment of my tires. Yea - something doe NOT seem right about that to anyone with common sense. As a long time returning customer some of these avoidable charges could have been avoided if I was called to address the repair and costs. Also as a +10 year returning customer I would have though the first cost of alignment could have been gratis as a courtesy for spending +$2000.00 on parts and labor. Unneeded repairs later billed - replacement of headlight bulb, not needed since I inspected it the day of repairs and they were fine. Battery terminal cleaning - again not needed but billed in the fine print. Lastly with the major repairs I was never called on the completion of my work or that it would not be completed same day after leaving my vehicle on site for 11 hours. I had to leave and come back the next day and the only answers I received from my representative was - "That is how goes". Since I am so loyal and had brought my vehicle all the way form San Jose 9 est 40 miles) to have them continue service - this was a very inconvenient. This type of unwarranted cost and unqualified repair to ANY customer is not acceptable. I did not know Honda of Serramonte was hurting for money but this type of business would reflect that attitude towards their core base customers. You lost me on this one. My next compliant is to the California Department of Consumer Affairs - Bureau of Automotive Repair

Honda Serramonte was great in helping us regarding seat covers. They dont have it but we can order. instead the clerk recommended the spray cleaner and when.i sprayed and scrub , wow the seat is like new. beautiful thanks Honda store of Serramonte.

Had an 11:30 appointment on a Friday for my car to be serviced. I arrived about 10 minutes prior to my appointment time and waited in a pretty full line of cars waiting to be serviced as well with appointments. Long story short, they did not end up taking my car in from repair till 12:40! That's over an hour wait!! I wish that they would of just let me leave the car as soon as I arrived instead of being stuck hostage! Service and staff were great, just wish they wouldn't over book.

I had really great experience with Bobby Santos from the Service Center. He was very attentive and courteous. Thanks for all the help with my CRV!

I had very good experience with Honda Serramonte. I reached a lease deal with one of their sales through text. Then when I went the dealership, there was no surprise at all. Everything went smoothly and efficiently.

They do the job that they say they'll do. I always go with an appointment and even then it's busy. Sometimes it takes longer then the estimated completion time and I have to call to check on my car. But I go back. They always let me use the coupons for service I get in my email and sometimes their promotions are better then my coupons.

It was an excellent experience. Constance was very helpful and professional.

Eric in service took great care of us. He worked quickly to get us checked in on a very busy morning and was very thorough when going over the items that were repaired as well as his recommendations for the future. We will definitely be back to Honda of Serramonte.

Michael was so helpful and made the process so easy! I would 100% recommend him- not your typical cars salesman. He is so friendly and really walks you through the whole process and got me exactly what I wanted!

Without a doubt the most pleasant new car purchase experience I've ever had. I went to Honda of Serramonte with an aggressive offer from a competing dealer in hand, and they quickly met it (even though their "Sonic Price" wasn't that far off). I had prepared myself for the "hard sell" on the extended warranty, but a single "no" was sufficient to curtail the discussion. Hopefully it will be a while before I'm in the market again for a new car, but when I am, I'll be heading back to Serramonte.

Went in to see Eric Chao! For service on my car
He took care of me right away and fixed the problem on my car! Thanks again Eric

Had a great experience purchasing my car in this dealership. I started out getting an online quote and was fortunate enough to get Matthew Richardson to work with me. My circumstance was a little usual in that I didn't just show up in the parking lot and wanted to buy a car. Matthew listened to my requests and went the extra mile to make sure I got the car. Even after when the deal was already done, he went out of his way to walk me through all the features in the car and make sure all of my questions were answered. If you're ever in this dealership to purchase a car and expect excellent customer service, look for Matthew.

The sales guy, Kirby was super helpful and nice, but the finance guy Dennis ... well he almost lost the sale for Kirby. When you are paying $25,700 for a car, cash, you don't expect a member of the Honda team to be rude. There are a lot of Honda dealerships, and they matched Serramonte's deal, so I had choices. I came close to walking out. Dennis was obviously bothered about something, nothing I did, but he needs to be a little more polite with people bringing business to Honda of Serramonte.

Our experience at Honda of Serramonte was FANTASTIC. We were provided excellent service from our guy, Wei. At no point during the buying process did we feel pressured or manipulated (even giving us an opportunity to make multiple test runs with our new 2019 Honda Accord Sport). He took the time to walk us through everything and provided his own professional expertise when we needed it. He was able to match a great deal we received at another dealership and we took our business here because the service here was top-notch.

Thank you Wei and the wonderful staff at Honda of Serramonte.

Expedient process. Replaced my airbag without any issues. Instead of waiting in their lobby, their shuttle service took me to a nearby shopping center so I could run my errands. If I have to get my car tended to, this is the place to do it, they take great care of their customers.

They have a very good service, facilities are clean, staff are friendly and the Service Manager (Bobby Santos) assists us accordingly. He explain all the details I need for my car. Every time I go there, I got what I want for my car and make us happy. Happy with the discount too. Hopefully next time they give us more discount. Thank you very much! overall, it is Excellent service.

Thomas and the team at Honda Serramonte were great... from the first call to leaving the lot it was a great experience. I highly recommend.

I had a pretty straight forward experience with Zahi Abukhader on my new car and trade-in. No games played. I'd work with him again in a heartbeat.

Difficult to make an appointment, no return calls. Service adviser only advice "tell me about it"

the service was very good and the all the lpeople who helped me were awesome

Easy scheduling, great hospitality, efficient, clear of time estimate, and made me feel very welcomed. Thank you!

Great experience overall. The dealership is very nice and nearly on par with Rector Audi. Shane, our salesperson, was great to work with and got us the price we needed. Highly recommended.

Even though it was a busy day, Eric was competent, considerate, and kind in getting me out of there in less than an hour. I needed an oil change and didn t have an appt but he made sure that I got an oil change!

The passenger air bag cover was covered with foot printed and grease after the recall service.
It looks like someone took out the air bag cover and left it on floor while working on the passenger air bag recall and step on the cover and put it back with foot printed and grease on it.
Not happy !

Always the best! Very accommodating and convenient. I've bought my first car here and traded a crv early this year. The general manager comes out recommends the car for me and discount it. Within 2hours home with my new car.

Excellent customer service, the person who helped me was knowledgeable and didn't pressure me to do extra unnecessary things. My appointment was for recall only and we really appreciated the complementary multi service inspection. It was actually free, no hidden costs. It was the best Honda service station I have ever been to and I have been to many.

Bought a car here in 2 hours. Everyone was friendly and helpful. Convenient location.

Oil change experience from last week.
Arrived for appointment at 8am. Both wait lines were empty so i thought great thats gonna be quick. Brian quoted me for 1 hour since its pretty early and theres almost nobody there yet. Didnt wan't to come as impatient so waited 90 minutes before going to check on the service, at that time was told its gonna be another HOUR since they are "really busy". Total wait time 2 hours 45 minutes.
Will take my business somewhere else next time.

Great service with friendly staff. My service advisor was clear & thorough explaining my paperwork.

Our experience at serramonte honda was quite pleasant, Matt our salesperson was very helpful and professional he answered all our questions and he helped us to find a car within our budget, and also the manager was very helpful in finding us the best financing and payment plan that suits our needs. Best of all there were no high pressure selling unlike other dealers we've visited. As far as the Jeep, my wife is getting used to it, though the Jeep Compass would not of been my first choice, nor second, specially after reading reviews on it that was not very pleasant reading, but that's my fault for not researching ahead of time. It does run and drive well however, just have to go easy with it, I think it will be fine for a while.

Experienced professional mechanics that really know all the electronics embedded in your car.

Love going to Honda of Serramonte becuase I know I will be taken good care of.

Terrible service, arrogant sellers. They asked me to provide my credit information while I was going to pay using debit card, when I refused to answer questions like "where do you work" or "how much do you make" they asked me to pay by cashier check instead of card and sold the car to someone else while I was getting a cashier check (I had an appointment with them the next day I said I'm buying the car). I've never experienced such bad service
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Adding it after their reply:

They even are liars (in the reply here). My appointment wasn't "tentative", I had an appointment with them the next day in the evening (it's 30 miles drive for me, I couldn't be there earlier) .
They offered me options for payment: pay the cashier check the next day, which I was going to do and told them I would come tomorrow. They could at least try to contact me before selling the car to someone else (this is how customer service works). I drove 30 miles one way twice just to see the car and purchase it, and they didn't even try to contact me when someone else decided to check the car (and I'm not talking about keeping the car at least few hours while I was getting my cashier check)

The process was easy. The personnel were friendly, courteous and respectful. The service was completed in a timely manner.

Great experience. Staff was helpful, Good price on the car

I had an unusual noise that only happened intermittently. The mechanic and the manager went out of their way to ensure that they discovered exactly what the problem was. The mechanic patiently did multiple test drives with me until I was satisfied. THAT was customer service extraordinaire!

Teddy is always so awesome to work with. he took care of me and got my car serviced in a timely manner.

I came in with a specific car in mind (Honda Pilot) that I found on their website. I had hoped to test drive it and be able to work out a deal using a pre-approval loan that I got from my credit card company.
The car drove well for a bigger car. It was in great condition with low miles! Ken and Yang worked to meet my needs in a very efficient manner. It took a total of about three hours for me to sign the paperwork, transfer stuff to the Pilot, and drive off the lot. They were patient and were never pushy with the transaction! All in all, it was a great experience and I got an amazing car! I would definitely come back if needed!

It was very good. Agent was nice he took care of my car very good on time

Awesome service at this Honda place as usual. This is the only place we take our Odyssey.

I use to bring my car for service. I have get good service but this time Mr. Chino was excellent. Thanks

The salesman was rude. we went there to see the car and when talking about the price we said our budget amount and asked if there is any rebates or discounts available. He literally said dont waste my time and was getting really rude. I never had an experience like that ever in any dealership I have been.

Darryl Wilson is very professional and efficient. He has outstanding customer service skills that I know is not the job but actually the amazing person he is. He makes you feel like your service requests matter and does whatever he can to help you. But more importantly he follows thru. I continue to service my car at Honda because I know Darryl is there.
He is an asset to your team!!

great service awesome bobbie good communication customer service

I m calling the front office to make appointment for my car but not respond and I called 5 times no answer so I just going staie to Honda and make a line cause my car really need change oil so I see Jerrick Vergara he is a really good guy to take care of my car he s very excellent to take care of my car

It's very good service for my car. Don't forget make an appointment before you go. That will get service fast. Thank you Eric.

Overall customer service is not okay. Not really professional

Let me start off by saying that Zahi is the best! He made purchasing my first car such a positive experience. He has a great attitude and makes the process a breeze. I would definitely recommend him to anyone looking to buy a new car.

Fast, efficient, respectful. Please ask for Tony Chen at the Honda of Serramonte and he will take great care of you.

Darrel was my service agent. My Honda Service was excellent. The service took about an hour which is really fast. I was taken good care of and I will definitely come back again to him. Really excellent service!
RECOMMENDED!

Experience was on time, courteous, quick and clean. Best dealership that I've dealt with.

bought my first car here with Thomas and it was great! Couldn't be happier!

Rod and Jimmy, who helped us get our Odessey are great. They are so helpful and accommodating. I want to give them excellent.

Came in for a oil check. Oliver took great care of my car. Coming back again!

Steven Li and Constance Liang make a great team. They did everything they could to ensure a smooth and pleasant transaction despite some factory assembly problems with the suspension. A dent was discovered when I finally returned home, and Constance honored the repair without hesitation.

Like everyone else. We wanted not just a good deal but the best. We decided to give Honda of Serramonte a look after our trusted dealer for a few vehicles seem no interested (attitude and all). The agent st Honda was professional and nice. We leased our Odyssey and after came in and bought it. Again due to the exceptional service. Please go in and check it out for yourself. Don t settle for a good deal, get a great one at Honda of Serramonte.

I bought a used car and paid outright for it. I had a great friendly experience there actually and the Staff was great However, 2 stars for 2 reasons.

1. They pulled my credit even know I was paying for it outright. Hard pull I would have rather not had.

2. Service tech whoever changed the oil, left the oil cap off. I ended up driving home 40 miles on the freeway with the cap off . I had to spend an additional $150 bucks for a new oil change, cap , and cleanup. Whole engine compartment and underside of vehicle was coated in oil. Not sure of any long term damage at this point.

Eric Chau was very helpful, knowledgeable and got me in and out of there quickly! I've had bad experiences at other service departments before but Serramonte is now my go to!!

Bobby Santos was great! He was super helpful and answered all my questions and got my car back to me the same day. 10/10 would come back again!

I went there on a Saturday, without an appointment, to get an oil change. I expected to have to wait but I guess I underestimated the amount of time I'd wait for them to even see my car. I got there at 9AM, was told to come back at 1PM to drop off my car, and that my car would be ready by 2PM. Despite the absurd wait time, everyone was really friendly and accommodating. My car was ready right on schedule and the process was easy and simple, but next time I'd prefer to schedule an early appointment or go to a less crowded location.

This was my first time buying a car and I can t say enough how thankful I am to have Edmund Zabarte to have helped me through the process from start to finish. He brought a wonderful kind, patient and informative experience of 100 stars level customer service ! Yang from finance was also super helpful in finding the right plan for me and even helped me to connect with and insurance agent on the spot so that I could insure my car. No fuss, no frills, just straight to the point of getting me the car I wanted with honest and helpful staff and service. One stop shop with professional, honest and knowledgeable staff and amazing customer service. I would recommend Edmund, Yang and Serramonte Honda to anyone looking to get a car !

Disappointed with my visit to this dealership today. I made an appointment with Edmund to test drive a car that he failed to inform me had already been sold. He was not prepared to show me other cars even though I had asked if there were other cars with a similar profile.
- lack of transparency
- lack of communication

From the moment we arrived to the moment we drove off with our new car, Gene was very friendly and accommodating. He made sure to show me all the features of the car and answered all my questions. I'm as slow as molasses in making decisions and Gene was very patient with me. It was a very good experience . Thanks Gene!

They did a great job and got me my car back in a timely manner.

Only took an hour to get all the paper work signed and out the door. Happy with my Honda Civic.