I normally do not leave reviews but Honda Serramon...

I normally do not leave reviews but Honda Serramonte emailed me several times asking for one, because they want to provide superior customer service, so I figured I would share my opinion. I had a 1pm appointment to have my tire checked because it kept losing pressure and I have a tire warranty through them. The service man was super friendly and helpful (I believe his name was Javier) but told me that it would be at least two hours ,probably more. I asked if they had a loaner car for me to use until the service on my car was complete-- he said no but that they do offer a shuttle that can drop us off and pick us back up within a 5 mile radius. Unfortunately, they only had one shuttle car and they said it was in Hillsborough at the moment and would not be available to pick us up for two hours !! Nothing impressive about the experience but they did end up fixing my tire before they closed for the day, luckily.