I made an 815a appointment and they were already s...

I made an 815a appointment and they were already slammed with customers. Check in was pleasant. Rep Took his time to listen to everything I needed to have checked. One area being my brakes. I was told my car would be ready around 1p, but never got a call.
No news is good news. So When I called at 3p, I was advised my car was ready. That's great! I guess all was well and I didn't need brakes after all.
Arrived to check out and a different rep did my check out. No mention of brakes. So I asked. He went and got my original rep who came in to tell me that they are at 2MM and we advise people to get new ones at this point. But wait!? I was never advised!!! No one called to tell me the brakes are at 2MM.
That I might want to consider getting the replaced ! He said "sorry, I found out to late." Even though it was highlighted in pink on my print out. I felt my car was rushed. They couldn't recreate the ECO problem that apparently is being reported on mini vans. And now I have to make another appointment to get my brakes done! I have children that I drive around. Not happy with this visit. Too busy to service my car properly. And my tires needed to be rotated. They didn't do that either. Made up some story as to why they shouldn't rotate them. I have front wheel drive so good tires should be in the front!