If I could rate zero, I would. I scheduled appoin...

If I could rate zero, I would. I scheduled appointment for oil change only, but they did their B-1 services without my approval and charged me additional. another, I scheduled an appointment side mirror replacement and a recall, they didn't take care of the recall. Waiting is long, average 3-4 hours with appointment. Their services advisor states they want 5 excellent on his survey and if I am not satisfied with the services, I need to contact him before I rate him. So I did. Instead of accepting valuable feedback from me, he told me he didn't do anything wrong. A lady from services department called me asking how was my experience with my recent services, I told her. She did the same thing that saying the services advisor recommends type of services that the car is due for. I told her the appointment I scheduled was only for oil change. My non English spoken dad took the car in. So they took advantage of it instead of calling me to get approval with the services and charges. The lady who called me said will call me back after she investigates. Instead, a guy called me left me a phone number to back, not his direct line. I called back and they transferred me to a wrong voicemail. Then I never heard from them since.