** PLEASE SEE MY UPDATED EXPERIENCE **

** PLEASE SEE MY UPDATED EXPERIENCE **
My continued experience here at Honda of Serramonte is horrible. I hate calling this dealer for anything as they make it more complicated. Scheduleing an appointment for service on the website is even more difficult. The whole recall process took 5 months before they even had the part in stock. When it is time to purchase a new vehicle, unfortunately will not buy from this dealer.

**Jan. 16, 2019 UPDATE**
Thought I would give the Service department another try and again they seist to amaze me. Dropped my car off to check the squeeky sound from the engine (thinking it could be the timing belt), look at the check engine light as it has a mind of it's own, the rumbling feeling (this seems to be an alignment issue) and a water leak on the floor. Oliver called me back and said the inspection fee would be $500.00 or more for the 4 items to be inspected and there maybe additional fees associated with the inspection. The final assessment and confirmation of what is wrong with my vehicle has'nt even been completed yet. Now, usually an inspection or analysis fee goes toward the final cost of the work done. This is what I have experienced in the past. No, that does not happen here at Honda of Serramonte. I Called another dealaer and described the issues and they are charging $200.00 for the inspection of my vehicle. I even spoke to the Service Director Tom and he explained that they do not give free service or inspections. This was rude and insulting. His tone on the phone was condesending. I admit I was no angel either, however making that statement and his demeanor, I will no longer go to Honda of Serramonte. Below is my post from 3 years ago and two years before that they even tried to over charge for the service on my vehicle. Be very careful if you chose to use this Dealer Service. I am picking up my vehicle today before 5pm from Honda of Serramonte to take it to the other deadlership.