Hoffman Audi Reviews

I recently leased a 2016 Audi A5 from Hoffman Audi in East Hartford. I need to be in car quickly and Sylvester was able to find me exactly what I wanted in a matter of hours. I picked up my car in a matter of days and I love it.

Alfonso and his team made the whole experience easy and quick. We went in just to browse and found the perfect car for our family. He was super helpful, informative, and got us to the price point we needed. He worked with our previous dealer to get out of the lease we were in. That alone saved a ton of headaches. Definitely will be back when our next lease is up.

I just wanted to take the time to thank Steven Steller for his continued excellent service. He made the leasing process very easy for multiple cars, and more importantly he continues to check in to make sure I am happy with the car! I have stopped by after the sale with many questions that he has answered on the spot, and he even came to my house to help link the garage door! Excellent service is what people expect and Steve has lived up to that! I would highly recommend him for anyone that is interested checking out the Audi brand!

We wanted to trade in our 2008 Volvo sedan for a new Audi Q5 roughly three weeks ago ; we walked into the Hoffman dealership in East Hartford, CT and were quickly assigned a Salesperson , Andrew Daniel .

We found Andrew to be very attentive, very knowledgeable about his product , and he demonstrated attention to detail throughout our purchase process ; we arrived at a trade-in value and purchase price that we were very happy with ; before we drove home with our new Q5 , Andrew spent over an hour explaining many of the key features in the vehicle . He also volunteered to come to our home on his own time to answer any questions we had in the future .

It was a pleasure working with Andrew and based on this experience we would purchase from Hoffman again .

Nothing but positive things to say about this dealership. The service department is very knowledgeable. They take excellent care of my vehicle & give updates as they re servicing it. They are always happy to answer any questions I have.

The owner, Zach is very professional & hard working. He genuinely cares about his clients experience & it shows in the way he conducts business.

Thanks Hoffman Audi! I won t be going anywhere else.

Couldn t have asked for a better overall experience. The salesman, Alfonso was very helpful from the moment I walked in. He answered all my questions and worked very hard to help find the perfect vehicle. The management staff and technology team were friendly and did everything they could to make my wife and I feel comfortable during the entire process. I would recommend Hoffman Audi to anyone in the market for and Audi! We will definitely be repeat customers.

This is our third vehicle from Hoffman. Stacey is very knowledgeable and is pleasant to deal with.

Made an appt to bring car in for a temporary fix of an airbag problem.
Received call that they did not have necessary part but should get early the next week so I left the car. Part received 3 days later. Received a call that the part received was the wrong part and that correct part would be ordered. Radio silence for 8 days!! I called and was told part would be received anywhere from 3-14 days later. I picked up my car today which is still not repaired. And was told that if I wanted a loaner next time, they could do that but the repair would likely be scheduled 2 weeks after the part came in. Poor communication and customer service!

Steve Steller went above and beyond in catering to my every need.

Went in for warranty work and noticed the front rotor torn in half. Less than 2k miles on the brand new car. They gave me the runaround as to how it happened. Blamed it on wear ? Not covered under warranty. If it happens again I have to pay? Seams like this is a defect not normal wear? 1st interaction with service is not good.

Service advisor was very courteous and professional

Ethan Gombossy will take care of everything, best service I ve ever had anywhere. Hands down the best.

This morning, I tried calling Hoffman Audi of East Hartford. It took 3 calls to get a live person to answer the phone. I explained that I had water all in the floor behind the drivers seat and passengers seat, and that it wasn't the first time. I car is starting to smell musty. I was told that they would not be able to get me in for service with a loaner until a week from tomorrow! Seriously? my car is soaking wet inside. She sent me to the assistant manager, and all i got was his voicemail. I called New London, and they are taking my car in today and giving me a loaner as they deem this a priority. Note: I live in South Windsor, CT and now have a two hour round trip drive to take my car in. Obviously New London's service is very customer focused, Like their sales department, which is why I have chosen to purchase both my Audi's from New London, after an unpleasant experience in East Hartford sales. Very disappointed in how I was treated today by East Hartford.

We are on our 4th Audi purchase from Hoffman Audi. We continue to purchase from the Hoffman family due to the integrity and trust of the dealer. Steve Steller always exceeds our expectations and genuine pleasure to work with. Keep up the great work and customer service! Hoffman Driven by Trust!!!

My brother has bought 3 Audi's from Hoffman over the past 20 years. So when I needed to buy I looked to Hoffman. But first I went and looked at a few of other cars and spoke to many sales people to get some sense of the process of buying a car; I don't buy a car that often. Well the folks at Hoffman were notably a cut above the other dealers. We felt like they were working with us not just selling a car. Mark, Tom, and Alex helped us through the whole process. It was not frustrating at all. Being open and honest gets you a long way in my book.

We appreciated the sales staff skill, professionalism and all around good nature :).

Although I haven't had my car serviced there I am basing this rating on the level of service my brother said he received.

The process of buying a car is not exactly something I look forward to, so I'm grateful that this was a hassle-free experience. This is my first Audi and I can say that I'm very happy with my purchase and the service I received.

The experience was great and the way everything was done was also terrific, when we purchased our Q5. Mark Natter was very professional and a great sales person, he took his time with us through the whole process and very helpful. Went out of his way to provide us with great service. Mark you gained a customer for life

Enjoyed my buying experience with Hoffman Audi. Great group of people and the experince was quite smoothe.

Absolutely spot on service from the time I placed the call to Ethan to the time it picked my car up a short couple of days later.
Best service ever. I will never take my vehicle anywhere else.
Thank you so much Hoffman Porsche team.

You would think that the dealership would keep track of a $4000 extended warranty package you payed for!!!! A three hour fix (O2 sensor replacement) kept my wife s car in the dealer for 3 days because the system didn t show any extended warranty packages . So once I called CareGARD to confirm and send the details back to the dealership, the response I got was that somehow the system had some issues.
On top of this, when I asked for a loaner car since the repair was taking several days I was told no because they were all out of loaners, like I had any way to plan for this issue to pop up.
Long story short, it was a really bad experience.
Ooo and now the windshield fluid is leaking now after the fewer fixed the O2 sensor.

Great vehicle with a good sales manager. Although I didn't get the Audi it was a good experience working with Hoffman

We contacted Ashley Echtman via e-mail regarding a CPOd 2014 A8L that we were interested in. Her response was prompt and much more detailed than we had anticipated. We thus scheduled an appointment to view and test drive the car. Upon arrival at the dealership, we were greeted by Steve Steller who brought us to the car which had been positioned at the front of the dealership for us. Later that day we decided to purchase the car. When we returned the following week for delivery, the car was actually in the showroom and had received what can best be described as a very attentive detailing and prep. Steve then spent a great deal of time with us going over the myriad of technologies and operational aspects of the vehicle. Steve also introduced us to people in the service department which was a nice touch. All-in-all a very fine car buying experience. Brian Webster in the finance department was also very helpful and professional.

Hmph....well...I guess my experience has been much worse than what others have experienced. Maybe it's because I didn't buy the car there?...but given that I had left THREE voice mail messages with the service department and had never even gotten a phone call back...I don't even think that they knew that! - I even tried an end around of trying to go through the sales side and trying to get a live person on the phone....no dice.
My recommendation? - I called Valenti in Watertown...Valenti was AWESOME! Got me in within 2 days. Incredibly helpful and accomodating. Comfortable waiting area with snacks, soft drinks and coffee. If you live in the west central part of Conn. I strongly recommend Valenti Audi. They made me feel special.

Great experience buying a car here. Patrick was always available to answer my questions and Peter the sales manager made the whole process very easy.

The absolute best dealership to bring your car for service. They always take care of you like Family.

Excellent customer service and great service on vehicle

Always great service from the people of Hoffman Audi

Great experience even with Covid requirements.
Up to date information and friendly service with Rocky and all in Service! Thank you.

I've had my 2007 A4 for almost a year now, and I love visiting Hoffman for service almost as much as I love my car. Sarah in sales and Dani in the service department are my go-to girls. My boyfriend bought the same car as me from Sarah shortly after I purchased mine, and I wish Sarah was my sales agent. She retrieved 2 extra sets of keys for my car even though she wasn't my sales agent. Dani in the service department is fantastic when it comes to scheduling appointments, providing estimates, and making sure I'm happy with every service. Can't wait to buy my next Audi from Hoffman!

Love these guys and girls! Excellent work and attention to the details, and exceptional customer service from Rob, Nick, Katrina, and everyone else in the service department.

Thanks to Hoffman Audi for the assistance in all aspects of the process of getting my new Q5 to me! Most appreciated!

I recently drove away in a new 2016 Audi A3 and love it! As a millennial, I was nervous about the car buying process, but my salesman Adrian Hester at Hoffman Audi of East Hartford was easy going and professional during the entire process. He was very knowledgeable about the Audi technology on the various models I was looking at, which made my decision about choosing the right vehicle a lot easier. Excellent job, 5 stars!

The reviews looked to good to be true, but today they were verified. I'm not one to write reviews, but this place is fantastic, and my Sales Guy, Brandon Chin, was an absolute joy to work with! From the moment we got to Hoffman we felt at ease. A little bit of paperwork and we were off test driving what would soon turn into our new/used Miata. It was actually fun (I know that sounds like BS) going through the purchasing process, from going over the car, to determining a price that worked for both sides. Brandon is a true professional, and has a great sense of humor! Sales Management and Drew in Finance carried on the same easy going, enjoyable process of buying a car. Do not hesitate to buy from Hoffman Audi, they're great!

I had the pleasure of buying my first Audi with Peter Helou's expertise. From the moment I walked in the door, he was committed to making my Hoffman experience the best it could be. His passion for the cars he sells did not go unnoticed. My experience was easy, little stress and moved fluidlessly, all thanks to Peter's dedication. Easily my best car buying experience!

The service is the best service I got and they were very quick with their work.

Excellent professionalship. Very courteous very clean atmosphere. They are extra excellent with customer satisfaction and serivice

I arrived there without an appointment for an exhaust leak. Was promptly taken care of and had my car back the next day. Great service and very accommodating.

I always trust that my car is being well-cared for, and know I m not being pushed into unnecessary repairs.

Hoffman has really upped their game. Their service department is run by pros. Good experience all around.

Amazing dealership and amazing people and customer service. I needed a new car and we stopped in one night and met Dylan. He is truly so nice, so kind, so helpful, not pushy at all, and got us exactly what we were looking for. He was so helpful throughout the whole process and quickly responded to all of our questions and emails, no matter the time and even on weekends and on his days off. When we picked up the car, he spent an hour sitting in the car and showing us all it s great features. We love our Audi, and we love, love the dealership and Dylan. What a pleasure it was to get our Audi from him and now, we ll stick with him for our next family car! Can t say enough good things. Great all around.

From the second I walked in the door, service writer was more interested in upselling me on added services at inflated prices then hearing about my vehicles issues. It appears your car is normal if you don t get a code. The fact that my car has a rough idle in the morning on a cold start and has loud shifting or engine noises when I travel at highway speeds, doesn t matter because no code is triggered therefore normal . I guess the old fashioned mechanics that could actually trouble shoot and diagnose a problem must all work at smaller privately owned shops. Audi just hires code readers! Waiting for my car to break down most likely on the highway at rush hour. Maybe then it will trigger a code! Thanks Audi.

I bought my 2017 Q5 from Brandon in East Hartford and couldn't have had a better experience. He was so nice and helpful and even came out to my house in Avon to help me get my garage door programed. This is the 5th Audi I have bought from Hoffman and each time it has been a very pleasant experience.

Found video of my car inspection as the tech checked things over interesting and reassuring.
Also same great, efficient and transparent service continued at hoffman.

I had a flat tire and Hoffman got me right in - and they were also able to fit in my scheduled service at the same time!

Had a great experience with staff. Athena was very friendly, knowledgeable, efficient and helpful. I will definitely continue to do business with you through her in the future!

Quick, accurate, and honest. I will definitely use Hoffmann should the need present itself.

Just took our car there for the first time. It was the best experience ever!!! Rocky Subramani was my Service Consultant, and was a pleasure to work with. Kept me informed, and was extremely professional and knowledgeable.

Been thinking about getting another car. After working with him I would absolutely go to them for my next car.

Thanks!!!

I took my new A4 in for its first 5K mile service yesterday.

Everybody was so courteous and professional and I was out of there in no time. I also appreciated the vacuuming & washing.

This is the best experience I've had related to getting my car serviced.

Kudos Hoffman Audi!

I can only say that my experience buying this car and trading in a lease at Mercedes was Professional, friendly and was a great experience. Thank you Steve for your patience, your help in directing me to the car that was right for me and working with me to make this as easy as it could be. I felt you were an advocate for me and got me the best car at the best price, then took the time, almost 90 minutes going over all the features of the car so I could really experience my car the second I drove it off the lot. I would highly recommend them and this whole Audi team for a great experience. Jackie was great helping me to get all the paperwork done and was very friendly and caring in the whole process

Great establishment for all your automotive needs give them a try you wont be disappointed

Found an Audi A3 2015 CPO 2 weeks ago on-line . Adrian Hester was our sales rep. Very personal, knowledgeable, helpful and accommodating. No pressure. Very happy with the car and service so far.. This is our second Audi from Hoffman East Hartford and won't be our last.

I was help by Pete Devylder, overall he was honest and very helpful, took me and my lady to test drive the Audi A7 we was interested in. He told us all we needed to know about it. Thanks

The service on the car was great, but when I went to pick up the car in the morning (around 9), not having received any message that the car was ready the afternoon before, no one was around to check me out and it took awhile for someone to come help. (Our usual service manager didn't seem to be around.)

I recently took delivery of my first Audi, an A8L. Johnny Albano was my sales person at Hoffman Audi and I was delighted with the job that he did to help me with the process. He has a broad and deep knowledge of the products and treated me respectfully and professionally. I would highly recommend him to others. He really made an extra effort to answer my many questions and ensure my complete satisfaction. Thank you Johnny!

I recently needed to use Hoffman auto body for repairs after my was rear ended. They were great! They worked directly with the other insurance company, performed the repairs and kept me in the loop. My car looks brand new and their work is guaranteed for as long as I own my car. Would highly recommend!

I was seeking a lease on a 2017 audi a7 and had the fortune to work with Peter Helou who is an audi salesman at this dealership. I live out of state more than four hours from this dealership and compared several dealership offers and worked with their salesman. Peter was the best of the lot hands down. He made me a very competitive offer immediately and was very efficient in handling any related questions and concerns that I had. I was ready to make the deal immediately and already had done my due diligence so I knew what he was offering was very fair. I would recommend working with him if possible for anyone who is looking for an audi.

Athena is the best employee I've encountered since I've been coming to Audi of East Hartford,CT for the past 8 years. Her customer service skills are excellent.

I just brought my 2016 A6 home after a 55k mile inspection. This was the first time I had to pay for a service so the $1800 bill was a big pill to swallow. Three stars because I love the work done by the mechanics but only three because the other departments are a bit of a dissapointment. Every time after a service appointment my car would glisten but today they decided not to wash it. It was covered in road salt, now would be the time to clean it! Also, I've previously declined service for my tires/wheels because it's covered by a third party. Of course I didn't ask which services would be performed but as I mentioned, the last time, I was specifically asked about balance/alignment. $350 out the window for something that was performed 10k miles ago. And just because I'm sour about this visit, the water machine is fun but I miss the cans of Diet Coke, the snacks are gone, and there are no more breakfast sandwiches. I feel like someone is sacrificing the customer experience and I'm not happy.

An excellent experience. Michael Interlandi is first rate. I hope you appreciate him. I m delighted to give him the highest rating.

Buying the car (Audi Q5) was easy. Getting in contact with ANY one of the service assistance employees to get some small concerns with the car dealt with was almost impossible. From dead end phone lines, to mis-connected extensions by the operator to endless holds and voicemails. I even had one of the sales persons ridicule me for making her phone ring when trying to reach the service department, even after following the correct tele-prompts. Could be a decent place, just needs to tighten up on the inner workings a bit.

I recently purchased a used 2006 A4 from Hoffman and I am extremely satisfied with the service department. Right up front, my car had some warranty work that needed to get done and it was done efficiently and all people involved were very helpful during this stressful time. Every time my car gets serviced, I feel like part of the Hoffman family since everyone says hi to me and makes sure I am well taken care of.

I have purchased four vehicles from Dylan at Hoffman Audi. He is very professional and easy to work with. I enjoyed the experience and appreciated the professionalism that was provided by the entire team.

My brand new Audi broke down in who knows where Connecticut. I call for a tow, they use the location that the app tells them. They find out the location is slightly incorrect and cancel my first tow truck and had to wait for a second one. I was stranded for over 5 hours hungry and thirsty hoping to be towed by Audi. The next day I tried calling for a loaner. But they had none and they told me the same for the next 2 weeks. They don t care if you need a loaner they will take their sweet time finding one whenever it conviniences them. My loaner was finally available 3 weeks later coincidently the same day my vehicle was ready. The customer service was god awful. Every time I called nobody would ever pick up. I am convinced audi Hoffman has a team training their employees on how to procrastinate and not pick up their customer service line. Please don t use this service and avoid these selfish and horrible people.

The Hoffman team has always been a great at keeping my vehicles running perfectly. I will continue to bring my business there with confidence.

Due to construction the place is in a bit of disarray. Probably could have a better temporary customer waiting area. Not something I would expect from Audi. Took one hour to plug in the computer to the car and provide the required information. Not that I wouldn t go back, it was just an average experience.

I purchased a car from this dealership a week ago and had the pleasure of dealing with Sylvester Evans. This was by far the best experience I've had buying a car. The professionalism, personality, knowledge and overall expertise was unmatched by anyone I have dealt with in the past. He understood what I was looking for without me having to explain too much and delivered on everything he said he would and then some. I purchased a 2014 Jeep Grand Cherokee Limited and must say I have not been happier in any car to date, and this is because of Sylvester. I have and will tell everyone about Sylvester at Hoffman Audi if they are going to purchase a car. If you're in the market for a new or used car, look no further you have found the dealership and the representative you have been looking for.

Went to 3 diff Audi dealerships and Hoffman in east Hartford is the best. Alfonso was a pleasure to work with. Great customer service and the best selection of vehicles. Very happy with my experience and my car!

Keith Connelly

6:47 PM

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Dealing with Hoffman Audi was a pleasant experience. I was not pressured and allowed to make my own decision. I worked with Adrian Hester who took the time to explain the features of the car I was considering purchasing. I purchased a certified used car in which and some minor imperfections. Hoffman and Adrian went the extra mile to have the car buffed and any dings removed. I greatly appreciate the effort. The car looks great. I'm also happy to have delt with Jackie Smith in the finance department who was willing to spend the time with making sure I understand how the monthly payments were calculated. I can see myself definately purchasing from Hoffman again.

I had the pleasure of meeting and working with Ron Palladino to buy my first car. He was the best. He was well informed, well spoken, was very informative about the specific car I was interested in, and made my test drive a memorable one. While we worked on the car I wanted, he was very concerned with my needs and worked with me to make it happen. He was very open to hearing what I had to say and he was willing to work with me. Hoffman Audi made my first car buying experience a great one and I would recommend them to anybody looking for a car. They have a very friendly staff and are well informed. Thank you Ron and the rest of Hoffman Audi for making my experience a memorable one!

They were ready go when I showed up at 7:30am. Very courteous of my time and had a nice lounge to wait in. They kept me posted on the progress and washed the car inside and out before they gave it back. Finished about 20 minutes iunder their estimated time. Great experience!

I have purchased three cars from Hoffman Audi. The last two times I was lucky enough to have Steve Steller as my salesman. He was so easy to deal with and went above and beyond. He made my car buying experience a positive one. He has made me a lifetime customer!

I was looking into a 2019 SQ5 as it had more of the updated safety features than what my 2016 Q5 had. I sat down with the salesman, Amaury Bruno and he had such a fantastic personality and knowledge of the car that he persuaded me to switch into a newer car. He didn't pressure me but instead listened and made it hard to pass up the opportunity and even located one with all the options I wanted. Amaury is always very helpful with any questions or concerns I had with the new car. The delivery was extremely easy and my experiences with Hoffman Audi has been nothing but pleasant, in each department I've had to deal with. I do appreciate the extra care as its obvious they want to help.

I purchased a 2016 Audi Q5 and have to say the whole experience at Hoffman was a pleasant one. My salesman, Brandon Chin was very knowledgeable, professional and made me feel very comfortable with the whole buying process. He located the special color that I wanted and had the car to me in a few days. Pickup was way beyond exceptional the car looked fantastic and everyone at Hoffman was very nice. Looking forward to a relationship with a dealership that actually cares. Looking for an Audi, stop by and see Brandon he will not disappoint!

Rocky was fantastic great service very professional

AWFUL presales experience. This was my second visit this time with an appointment fir a test drive and after 40 mins of waiting l decided just to keave
Wont be going back here for a 3rd time.

Really good inventory and the building is super nice

I went to have engine light checked they charge me $207.00 and did not tell me what was the problem plus they wanted an additional $750. To further inspect how can you rip a person off $750. Just to tell them what s wrong this is ridiculous

Walked in with my wife and we weren't acknowledged we looked at a few cars. No one said nothing. Salesman looked at us and did not even say " hello" or " can I help you" walked out and went to Mercedes Benz.

My experience with Adrian, was awesome yet again! I bought a vehicle from him about 1.5 years ago and unfortunately it got totaled a couple weeks ago. I reached out to Adrian right off the bat but there really wasn't anything I was interested in, it didn't stop there though.I went to another dealership to look at a vehicle that they had that I was interested in and oh boy what a difference, the other dealership called me 3 times and emailed 6 times in two days how annoying, anyway Adrian came threw he called me with a vehicle that was traded in to a sister dealership and got me in it, I bought it right away. The great thing about Hoffman and Adrian is that you don't feel like they are pressuring you to buy what they want you to buy. The best thing that I can say is that its really nice that you can trust that even if there isn't a vehicle at the dealership when you originally look you can trust without fail that Adrian is looking for you everyday until he finds what you are looking for!!

Very positive. Second car we bought from this dealership

Made an appointment several weeks in a Advance To take care of two recalls. I was told my car was all set only to find out that you didn t have the parts for either recalll.

I always receive excellent and competent service from Hoffman Audi for my Audi A8L. If you have Audi service needs you will not find a better Audi service department than Hoffman!

I brought my car to Hoffman Audi of East Hartford for a cranking no start problem I told the service advisor the car has done this multiple times and I wanted to figure out the problem I told them the car has to sit for at least 12 hours or more to do it when I drop the vehicle off they called me within 2 hours saying it was the starter but told them that the starter is cranking over it's just not turning the engine over they completely ignored me and said it's the starter and wanted to charge me $1,300. I still had to pay the diagnosis fee wish came up to $158. I brought my 2008 Audi S4 tell my friend shop and told him what Audi said he said that Audi was wrong and he was going to look at my car. After my friend scan my car for me which Audi was supposed to do I had nine fault codes saying that my ECM relay was bad and that was the reason why I wasn't getting a start. A $30 part to get my car started instead of the pros at Audi telling me $1,300 for something I didn't need. Moral of the story is don't always trust the dealer everyone is looking for a quick buck

Excellent, professional, friendly expert service - they got me in right away and were able to get me back in my car in less than a day. I really loved the video inspection they sent during the service - it helped me feel informed, connected to the process and I also learned quite a bit! They clearly strive for excellence, and make it a priority to keep you in the drivers seat every step of the way. Highly recommend

We appreciate the attention and service from Andrew Daniel. He worked with us on a price we could afford and provided us with all the information we needed to buy our vehicle in a timely fashion. We are enjoying our new used vehicle immensely! Thanks again Andrew! The Zimbelman Family.

Bought a beautiful A4 Cabriolet and worked with MARK NATTER. By far............. the BEST experience I have ever had with a dealership.MARK went out of his way to help me with purchase and was very professional and clearly exceeded my expectations. Looking forward to referring buyers to MARK! Well worth my trip from Trumbull,Ct to deal with them.

Shy showed me a Audi today knowing I wouldn t be buying within 2 weeks. When I m ready I will come back for another test drive and make a purchase from him. Shy evens

I am very satisfied with Hoffman Audi and Mr.Adrian Hester. Thank you for your help.

The Last Saturday in August My wife and I set out to replace an Infiniti coming off lease. I had previously stopped in and conveyed my interest in the new Q60 coup at the Hartford Infiniti dealer. The car is for my wife but selfishly I was attempting to steer her towards the Q60. When we arrived I could see the salesman I had previously engaged was tied up. He told me to come back in an hour. Normally I would have politely declined but I figured my wife and I could drive the short distance to Connecticut Boulevard and look at the Lexus and Audi offerings before heading back to the Infiniti dealership. First stop the Lexus dealership which was surprisingly busy as well. Not one individual approached me and I spent a significant amount of time looking at the RX and NX crossovers as they caught my wife's attention. After standing idle for 10-15 minutes and not being approached we left and headed to the next door Audi dealer. Inside it was even more busy than the Lexus showroom. I had been inside for only 3-5 minutes when salesman Peter Helou broke briefly away from clients he was setting up for a test drive to offer his help. He explained he was heading out for a test drive and would help when he returned. He also answered a couple questions I had. As someone who has salesman employed at my business I was impressed how he was able to just divert his attention enough to my wife and I without compromising the attention he had with the couple about to take a test drive. It worked out well since we spent the next 15 minutes looking at vehicles in the showroom and outside. When Peter returned he came directly over and explained that the couple who took the test drive are converting their interest into a purchase. Peter asked me to hold on one minute and he would get his manager to help us. Peter introduced Dani and Dani proceeded to answer a few questions. My wife had already told me she wanted a Q3 Prestige S line just like the vehicle in the showroom. We own a Q5 already so did not need much convincing and Dani and I set out to negotiate a deal. Between Peter and Dani they both handled the situation professionally by neither alienating us or the other couple and the willingness to make sure I did not leave the showroom without the proper attention was refreshing. Though Dani pitched in on a very busy Saturday Peter referred back to my wife and I a couple of times. Peter earned our praise on his diligence to pursue the car we wanted and make certain the delivery was at a convenient time. Additionally his delivery of the vehicle demonstrated great competence with the product and his comfortable and confident demeanor was an attribute I have rarely found in previous experience shopping for a vehicle.

Our A3 would not start on a weekend. We had the car towed to Hoffman Audi. They had the car fixed Monday and we are not regular customers. Excellent service!