Hoffman Audi Reviews

Last month, I had a terrific experience at Hoffman Audi of East Hartford - I found the process for leasing a car super easy, and the folks there, particularly, our consultant - Alex R., to be really helpful not pushy and responsive. Highly recommend Hoffman dealerships (we've gone w/ them three times!) and this Audi dealer in particular.

Excellent service, very friendly and knowledgeable. Would recommended to anyone.

First service visit to Hoffman Audi. My service advisor Athena was excellent, she greeted me and walked me through everything. Will return and ask for her.

My service consultant Mike was very friendly and Knowledgeable. I was pleasantly surprised when I received a video in reference to the repairs that we needed for my vehicle. The repairs were completed in a timely manner.

Very helpful, great communicating needs and working with schedule to ensure available car while mine was being worked on. Only place in state to go for Audi anything!

Athena was very helpful with an emergency repair without an appointment. She got us back on the road in record time.

Bought my first 2016 A6 from Hoffman Audi East Hartford and I have no complaints. Wade P. was a great salesman, very knowledgeable and helpful.

Service was excellent. Mark was very thorough. He went above and beyond the service I expected.

The Hoffman Auto group is the only place I will buy a car. My latest purchase was a 2017 Audi RS7. Dylan Bigge my salesman afforded me all the time I needed to test drive multiple cars, before settling on the exact one I wanted. It doesn't stop at the sale either with them. After buying the car I quickly realized I needed a winter tire package. I called Dylan and he arranged to have it installed the very next day after my call. I also asked Dylan about a radar/ laser detection system for the car. Dylan quoted me the price and arranged the install next door at Hoffman Porsche. Save excellent experience next door, Lou and Ethan at the Porsche dealership both took excellent care of me all the way through the process from the loaner vehicle, to explaining the functions of the radar / Laser system.

Rocky handled my repairs very professionally.The service was quick and price was very fair.Very satisfied with the service.

In a time where customer service seems to be a thing of the past, come to Hoffman Audi of East Hartford, it is here and now where the best customer service resides. From the moment you walk through the doors to the moment you leave. Let's face it, when your car breaks down, there really is no good time for car trouble, after speaking with Elliot Matos and Olivia Roy, it was really no trouble at all. After speaking with Audi Customer Care over the phone and being told I would need to speak to the service manager at my local Audi dealer to help me resolve my issue, I expected some sort of resistance or push-back but got nothing. Instead I got the following, "what kind of Dealer would we be if we didn't take care of our customers". I was not expecting that. The whole process was seamless and pleasant, from the shuttle to work to picking up a loaner (2017 S-Line), to Audi covering the complete repair under an extended warranty with no questions. The Hoffman Auto group should stand proud with employees like Olivia and Elliot who are naturals when it comes to utilizing soft skills and dealing with people. A big thanks to everyone over at Hoffman!

Very impressed with the efforts of Ron Palladino, Peter Helou, and Zach Hoffman to be creative in making me a very fine offer and desk on the 2019 SQ5.

John Gomes was extremely professional, honest, and responsive. I made my purchase long distance and he made the transaction seamless. He was a pleasure to work with, I highly recommend. I'm very happy with my Audi!

They do a great job taking care of my car. It already has 75000 miles and absolutely no problems due to their diligent work.

Fast and professional. Excellent lounge with WiFi, Coffee, and snacks.

Dylan was a great salesman- very professional, knew the answers to all questions regarding the car and the financing, was available to meet, was prompt, very flexible.

Continue to have great experiences with the service departments

The facility was wonderful the experience was TERRIBLE. The primary purpose for the appointment was to address the air bag recall. After beingb put onoa list it to many months to finally get a call for the service. When we picked up thet car we found out that they didn't have the parts for the air bag.
They also said that they needed to jump the car everyday because the batter, which was 2 months old, needed to be replaced. Hmmmmmm... NOT HAPPY

My salesman, Miguel, was great (would have given him 10 stars!). Was a bit disappointed with how long it took to get the vehicle and the delays from the Finance group and other logistics. I live in Massachusetts and always end up buying in Connecticut because they just give you better pricing and Hoffman did not disappoint!

The experience at Hoffman Audi was wonderful. Alex was extremely helpful, the mechanical issues were fixed perfectly, the car was then cleaned well and they took care of the loaner vehicle without any fuss. Hoffman couldn t have done a better job
AHB

Great service. Everyone was professional. Would recommend Hoffman Audi to anyone

Great service. They always go above and beyond.
The routine maintenance service visits are the best, it s like you come back to a new car.
The bad visits are just as good, when they bring your baby back to life.
Also, prices are affordable, you re paying for some of the best mechanics to work on your car and it shows. Hoffman is great all across the board. I have 3 Hoffman Serviced Lexus s, this was my first venture out... and I like it!

Second time I've leased with Dylan Bigge. Good guy, nice guy and honest. Everyone I dealt with were great.

Checked out an "on" air bag light and mist racking wires. Reasonable cost and great customer service. Love the shuttle to downtown --Tom is friendly and gets you where you need to be efficiently.

Had never gone to Hoffman for service before. Went this time for a recall and staff was very nice and courteous. Communicated status great and didn t try to sell me a new car when I was just looking around waiting Great experience

Agent was pleasant to deal with ... but my loaner vehicle was filthy. They need to do a better job cleaning their loaner vehicles.

Based on the responsiveness and genuine offer to fix their error I've revised the rating to 4 stars. I truly appreciate the dealership responding, apologizing, and offering to make it right! To me that's a sign of quality customer service. Ultimately, I'm more interested in this not happening again rather than trying to fix the slight error. I think 3 stars is unfair at this point.

My original 3 star review is below:
As a disclaimer: I'm very particular about my car's paint. I brought the car to one of the best detailers in the state and had paint correction done and a top of the line ceramic coating applied shortly after having the car delivered. I take my time and wash and detail my car very carefully by hand.

For those that don't want to read much - the service was performed and, against my wishes, the car was washed and now has a less than perfect finish.

Audi offers a complimentary car wash when you have your car serviced. I brought my car in for the 10K mile service and to get my summer tires put on. I specifically asked to NOT receive the wash for three reasons. First because I'm very particular and have heard bad things about car washes at dealers (not Hoffman in particular). Second because I know that I will put much more effort and care into washing my car than anyone else washing it and, finally, if someone was going to accidentally scratch or hurt the finish of the car then I would rather it be me.

Turns out my car was washed and now has scratches where the finish was previously perfect. The fact my request was forgotten or ignored is very dissettling. Fortunately the service was completed!

Stacey is amazing, I highly recommend anyone who is in the market for a new car go see her! She is the most knowledgeable salesperson I have ever interacted with when buying a car. I never felt pressured and was given the best information to make an informed decision on my own. Stacey was upfront and set great expectations throughout the process. I was nervous to lease a vehicle and after working with her I was put at ease! When I came to pick up the car it was waiting in the showroom with a big red bow, which goes to show the level of detail Stacey goes to to ensure a happy customer. I also worked with Jackie on the leasing agreement and she was just as easy to work with, she made me feel comfortable with the purchase and handled everything very professionally!

Hoffman Audi is great to work with. I ve been a customer there for 5 years. I highly recommend them.

Pleasant, timely and informed service. Overall excellent customer service.
However repairs tend to be overly costly.

Best delar for any Audi you are in the market for. They do everything for you. If you already have a car in mind you just have to call one of their sales rep and they will do everything by phone and you just have to come in to sign documents. This dealer is by far the most professional one we have ever done business with.

I am completely dissatisfied with the level of service I received from the service department at Hoffman Audi (East Hartford) on Friday August 2, 2019. Thursday, I noticed that the rearview mirror of the A3 I purchased from Hoffman in East Hartford had become detached from the windshield and was hanging by the wiring. Friday morning, I went to the dealership and spoke to the service department. They stated that they could not re-attach the rearview mirror and instead that I needed a whole new windshield. Instead of standing by their product, they advised me to falsely report the windshield had a chip/crack in it and file an insurance claim to get a new windshield. So, my insurance will be affected and have to pay for Audi not standing by their product? Moreover, I find it troubling that instead of doing the right thing and fixing the defective product, Audi employees advised me to commit insurance fraud. I will not spend another $20K+ dollars at this dealership. Lesson learned.

My recent experience with Hoffman Audi and my sales person, Adrian Hester exceeded in my expectations in every way - making the purchase of my new Q5 Quattro the best I could have imagined. Adrian is extremely knowledgeable, explained everything in very clear terms, made the test drive really pleasant and the negotiation process incredibly smooth and fair. I changed the color of the car I was looking for mid-way through the process and Adrian was completely unfazed.

He took the time to explain everything I needed to know about the car (or could possibly absorb) at delivery. The financing process took almost no time and the finance person was also very thorough and helpful.

I couldn't be more happy with everything about the process and would strongly recommend Adrian and Hoffman Lexus!!

Tim Blevins

Unfortunately I do not have the level of satisfaction that I am seeing from some of the reviewers here regarding their Hoffman Audi experience. I purchased an A4 from a family member, which was purchased new from Hoffman. The first 30k miles were great, however, since then I have replaced a high pressure fuel pump, an O2 sensor and now my turbo needs to be replaced, all of which are out of warrantee and out of pocket expenses. The turbo replacement is a recent issue, I brought the car to Hoffman about 2 months ago with questions regarding the engine, Hoffman noted on my paperwork that the turbo was making loud noises, however, they could not diagnose the issue. 2 months later my Turbo goes and it is out of warrantee. This is certainly not the level of quality I would expect from Hoffman. I have taken it upon myself to contact Corporate Audi and Corporate mentioned that Hoffman has not been returning their calls regarding potentially compensated repairs to my vehicle. To top it off, when I brought the vehicle to a well respected local German car mechanic to take a look and replace the 02 sensor, he said there was physical damage and the sensor was fastened with a zip tie. Hoffman is the only other mechanic that has ever worked on the car. Hopefully Corporate Audi can do something to help with the replacement of the Turbo as that is a significant expense which has been out of warrantee for 2k miles. I wish I had a better story to provide, I love Audi's and I will be purchasing another despite the issues I am facing at the time. However, I think I will go to a different dealer and hope for an improved level of customer service.

Hoffman was incredible with their service and gave me a beautiful loaner for an extended period of time while a part came in. Athena, was wonderful and incredibly helpful.

Horrible buying experience, the worst car dealership I have ever dealt with,.. lazy, incompetent, deceitful and evasive are some words that come to mind... I am so turned off by this experience, not only will I never be back here, I will never buy another Audi or any vehicle in the Volkswagon family...

Terrible everything. Terrible sales people, sales process, terrible service and product knowledge.

I have to say that Athena made the whole experience the best car service I have ever had.

I picked up a new Audi S4 from Adrian Hester at Hoffman Audi recently and overall it was a great experience. They worked with me throughout the negotiations and overall we came to an agreement on the car that worked for both parties. I had recently picked up a car from another dealer and was extremely put off by the games with the Finance Manager and was glad to not have to deal with any of that with Drew at Hoffman Audi.

As horrid as it can be to buy a car sometimes, I'd head back to Hoffman Audi on the next go around and would recommend Adrian and Drew to anyone in the future.

The Best service team! Very friendly! Super easy to work with!
These guys are the absolute when it comes to servicing your Audi!

Very easy and accommodating to work with. They are great with following up via phone, text, and email and made sure to confirm with me prior to performing any services. I m a very happy customer!

First rate experience!!!

Andrew Daniel is a tremendous salesperson. He is knowledgeable, responsive, and professional. Andrew was able to work with his internal team to deliver the best deal among every Audi dealership in CT and Western MA.

Most of all, he has integrity, and has followed through on everything from day one. I highly recommend him and his team at Hoffman Audi.

Professional. Great service. Very accommodating. It was a pleasure working with Alfonso Lopez. Thanks again for all your help and hard work. We are very happy with our purchase.

Came in with my mom the other day, had the pleasure of dealing with Slyvester Evans. He made the process easy and fun. Would strongly recommend dealing with Mr. Evans.

Great service.
None better.
35,000 mile service, and the car washed and vacuumed before delivery.

Great service, even washed the car when they were done.

Drove off in my new 2016 A3 convertible! My wife and I had an excellent experience during the whole process with Peter Helou. He helped us go through the large inventory they have there and got us to the right one! The current deal for the A3 convertible is awesome.

My appointment was for 10 o clock. It was for a recall. When asked they told me it would take approximately 2 hours. I was picked up and waited for a text. After 3 hours I called and got a machine. I texted to the number I was given and never got a response. I returned 5 hours later to the the supervisor not sure if my car was done. When I expressed my surprise I was told that others stayed and waited for their cars. I wasn t told that was a condition on the speed at which my car got fixed. I felt I should have been told this. When I arrived no one was working because they were receiving Christmas bonuses out front in the showroom. This was why he had to go find and get my car which he said couldn t be washed because the guys were out in the front receiving their bonuses. I was very unhappy with my treatment and service.

The service was pleasant. Athena was very thorough but quick. She kept constant communication through the day so I knew what to expect and when the car would be done.

It was a pleasant experience.

Brought my Audi in for a air bag recall / not really impressed if you compare to the service at my BMW dealership. BMW washed and vacuumed my car, Audi did none of that.

I recently brought my wife's 2017 Q5 in for service after experiencing some issues with the vehicle stalling out randomly. Upon arrival I was greeted by Service Advisor Jason McGinnis. He was very understanding of my situation and provided outstanding customer service throughout the entire repair process. From our buying experience at Hoffman Audi to our experience with the service department and everything in between, Hoffman Audi has been by far the best dealership I have ever bought a vehicle from and had a vehicle serviced at.

John Gomes was an excellent salesman to work with and Pete the Sales Mgr was a pro. They made the buying process easy as can be. Recommend this dealership for people looking to walk in and out with an awesome deal!

Great experience. I went to many different places for a car loan, everyone of them disappoint me. At Hoffman Audi in East Hartford, Connecticut get me into a new vehicle that same day to help me establish a good credit score. I wanted a Audi A6 so bad but Ron explains things to me, he let me know why I cannot get approved for it this moment. At the end, I drove out of the parking lot with a certified pre-owner car and the smile on my face was priceless. Thanks God and Ron at Hoffman Audi for making things possible for me. Ron is the guy in that place. Ask for him whenever, you want to get a vehicle.

Hoffman Audi has unsuccessfully tried to repair a leak in the air conditioning system of my new car at least three times prior. Each time they replace the Freon which only runs out in a couple months. This was the fourth time I ve brought the car in for the same service with the same results.

I ve been a Hoffman customer for over 15 years with purchase of Lexus s & most recently with my Audi. This past service was disappointing. They said my car was ready that it was serviced, washed & vacuumed but it was not vacuumed. Just took me by surprise as it was something they always did in the past.

Formally, having the pleasure to write this review for Kyle Rosemond who works at Audi in East Hartford, Connecticut. Kyle I am beyond pleased with your knowledge, patience and mostly caring attitude.

Kyle was able to get me 4 brand new tires in a timely fashion when I was in dire need to get back on the road again. This is Audi top SALESMAN! I can see him being a manager very soon.

I look forward working with you in the future Kyle. Something as small as tires will lead to me purchasing a car.

THANK YOU KYLE ROSEMOND

Sincerely,
Norvel Stewart

Rocky is the most competent, nicest and easy going service person I ever worked with.

knowledgeable staff, service performed ahead of schedule, overall great experience!

It is always a pleasure working with Hoffman Audi especially with Dylan. That was a second time we had a chance to work with him and we just love that experience. He s very knowledgeable, helpful and patient with all the questions I asked :) being there, I was able to notice that all of the workers are working as a team and a big family. They tried their best to make us happy and we are very greatful for that! I m an Audi lover and I m sure we will be back for another car one day, hopefully Dylan will be still there.

Stopped in for help with my 2012 A6 to get help with Audi Connect. Ron took the time to call the provider and find a way to get my account back up and running. Thank you Ron!

i am very disapointed with the Hoffman Audi in East Hartford ct. After i signed the paperwork they offered to help me refinance the loan after 1 year.
Now after numerous emails and voice mail calls I have yet to get a response in 3 weeks. I expected much better customer service at Hoffman Audi.

Dylan was very professional and informative in helping us to make our decision about our vehicle. He was very enthusiastic and patient in answering our many questions.
Jackie was courteous and friendly in processing the financial paperwork.
We truly had a pleasant experience at Hoffman thanks to Dylan and Jackie.

I was very happy with the customer service I have received from Mike Interlandi.He always listened to my concerns and provided suggestions/solutions to my questions. He always kept me informed with all it was going on while my car was serviced. Thank you!

The service here is great and the people working in service are always happy to help get the job done. Would definitely reccomend Audi of East Hartford to anyone with an Audi in search of good service.

Quick service with no problems so far!
Thank you well done

I just picked up a used Q7 from Hoffman Audi of East Hartford today and the experience was AWESOME! My sales rep Stacey Violette is AMAZING, she's such a sweatheart and wasn't pushy at all. She gave me straight facts about the vehicles I was interested in, and let me make my decision, and as a customer I appreciate that!
Drew took great care of us in the financial department, seamless sale.
Thank you Hoffman Audi of East Hartford, YOU GUYS ROCK.

Efficient, on time and pleasant - kept informed whole way and what was asked to be completed was done as ordered and on price point. Always a good experience and accommodating

Today was my 1st time here and I will definitely be back. I have just bought my 1st Audi and only had 1 key and a new key fob not progrmad yet. When I got there Rob the assistant service manager who said about 10 minutes ani would be on my way. 45 minutes later he said I was all set. The bill was $145.00 plus tax . Rob told me he was sorry for the delay and there was no charge. Way to go Haffman Audi. I will bring my new toy back for all my service. Thank you Rob for your help and you made a customer for life.

Worked with Amaury. Great to work with. Customer service was top notch. Love the car!

Pete is the super awesome sales person. Most DEFINITELY recommend anybody to go see him. Is by far the greatest experience I have. Thanks to pete!!!

Excellent experience there. Not pushy, know their business, professional. Ask for Kyle.

I bought a 2014 Toyota Prius from Hoffman Audi. Sylvester Evans was my sales person. He was very friendly and accommodating. He even took care of all of the registration and delivered the car directly to my house! Highly recommend this dealership to anyone.

Adrien my sales associate was top notch . Friendly and knowledgeable, he really knows the Audi vehicles !! Always available even when he's not at work what more could you possibly want ??

Mark Natter was truly exceptional to work with in purchasing my new S4. Myself and my girlfriend went in looking to both lease new vehicles and Mark was able to efficiently provide us accurate informative information in aiding us make the right decision. My girlfriend also wanted to get a new car but was undecided as to what size SUV she wanted. We explained to Mark her needs and wants and she test drove the Q3 which she fell in love with. Mark never pressured us and truly made our decision to get into our new cars a breeze. We had previously visited other dealerships and it was night in day with their staff as opposed to Mark at Hoffman Audi of East Hartford. I must have received 5 phone calls in 3 days from a different dealership I visited(along with the whole guilt trip and not allowing us to leave) whereas Mark made us both feel at ease and extremely comfortable with the decision we ended up making. Once we both agreed upon ourdeals for an S4 and Q3 with Mark, he was extremely helpful in handling all the additional paperwork and really made this experience great. Buying a car can be a big nerve racking decision however that was all eliminated here due to how smoothly and comfortable this experience was. A special thanks again to Mark and the rest of the Hoffman staffwho aided in the process. - Mike Dean and Alyssa Klatt

I drive from Western Mass because of the service and professionalism.

Stay away from their service department
One bad experience was replacing a water pump at 35K miles. They said it was leaking. I had not noticed it. The paperwork they submitted to Audi for the warranty work stated that the "customer" stated that it was difficult to maintain the coolant level. When I called them they said they have to say that even if it isn't true in order to get Audi to cover it. There was no leak.

More recently I bought it in for a noise coming from the front end. They replaced a wheel bearing and a differential. The noise was still there when I brought it home! They also said that a brake job I had done by an independent shop was inadequate.

I brought it to another independent shop to check the brakes and the still present noise. They said the brake job was fine and I should go to another Audi dealer for the noise.

Inskip Audi solved my problems. They also said the brakes were fine and fixed the noise. It was a transmission problem.

Hoffman Audi spoke negatively of other work that was good, did unnecessary repairs and did not do the proper work. Beware!

I had a great experience with Kyle Rosemond at Hoffman Audi. I highly recommend him when looking for your next vehicle!!!!

My boyfriend and I had a very unpleasant experience here. He had called a head of time to let them know what he was interested in and the payment range he preferred to stay in. When we arrived for our appointment, the sales associate was unavailable so we were passed off to the next available one. Once he sat us down he told us that we basically just couldn't afford the car - that's it. He didn't try and work with us or suggest other cars. As soon as the sales associate we had an appointment with became available, we were again passed off. While the next gentleman was a bit more willing to listen, he too looked past what my boyfriend was telling him about his preferences in a car and payment. It's unfortunate that neither sales associate were willing to really work with us and try to sell my boyfriend a car...it's also unfortunate that since we are a younger couple we are often overlooked. They knew his preferences before we even showed up there and we were told that they would "crunch some numbers" before we got in...which didn't happen so it felt like a waste of our time. Overall, it was very disappointing.

Adrian Hester and the team at Hoffman Audi are excellent! Just bought second S3 from Adrian and both experiences were flawless. Easy to work with, very fair pricing on what we traded and what we bought. Adrian turned around the deal, including aftermarket window tints, in 24 hours! Great holiday present!

My wife and I had a great car buying experience with Amaury Bruno. He is very knowledgeable about all of the features and functions and takes his time explaining everything. He was great during the test drive. Knew his product, and was able to contrast Audi performance and equipment versus competing models & brands. Price negotiations were no pressure, fair and professional. I highly recommend Amaury and Hoffman Audi.

I have so many " Exceptional" things to say about this Dealership, the" ENTIRE STAFF", from the first employee who answer's the phone when you call,straight to the Exceptional Team that work's behind the scenes pulling the deal together and doing, WHAT'S BEST FOR THE CLIENT not their bottom line even though we all are educated enough to know their is a big nut to crack their!

This is my 2nd purchase from Hoffman Audi and I didn't think it could possibly and better than the first and once again blew all expectation's, just like it was the first time!

I was very fortunate and my first purchase was a 2010 Audi S5 Metallic Black that one of the Hoffman's drove for a short time,god did I love that car like nothing I've ever driven before!! Here I am almost 6 year's later and when my life circumstances changed and I knew I wanted another Audi there was NO question where I was buying from,it was so nice taking all the normal car buying stress out of the process that just buying a new car brings. Now in a 2016 Audi S4 Premium Quatro, 4 door my heart fluttered the same way it did the first time I walked threw the doors.
One of the most Important things I feel as a returning client, I noticed today the faces and the names were the same, that speaks volume's to me as a consumer 6 year's later returning! Think about it how many dealerships can you honestly say 6 years later, same Staff that in itself speaks volumes. The automobile industry anyone will tell you is high over turn of employee's,its a tough job,long hour's,nights,weekends and the Hoffman Team was still their!

I apologize for the long review but, I feel so strongly about this group, PLEASE don't let another dealer quote you $ 500.00 less and you bail, I promise you get what you pay for. Look at the long run, how much is your time worth, think about it ????

In closing I would like to mention an extended Thank you to all the people that were on my team in purchasing my new Audi S4..

Adrian Hester my sales associate, their is no word's to express your patience,your kindness,knowledge of your product and just what an "Outstanding Human Being" you are, what a true star.

Jackie Smith the Business Manager, way to go Jackie you are the definition of class through and through. Your kindness,knowledge,patience with helping me, came in for a lease and left purchasing. I can't Thank ever enough, the lease would not have been the correct way for me to go. The way you worked with Jonathan the Sales Manager to make sure everything was right and what was in my best interest,how do you say Thank You !

Jonathan Yeshulas - Sales Manager for Hoffman Audi could not have worked a car deal with a more down to earth guy. I thank you.

Last but not least, Jackie did it again after a long afternoon without me asking she took it upon herself and was able to get me a loaner, so the vehicle could be completely ready with all additional accessories so I would not have to come back again at a later date. All this without me even asking and it only happened because of the relationship's the Audi employee's have made with each other.

Tony Hicks - Loaner Coordinator, I don't know where you pulled that beautiful loaner from at 4:45 p.m. after a long day for you, but you sure saved me hours of driving,waiting and having to go back. So I thank you as well, so many client's only so many loaners.

As I stated in the beginning, $500.00 is a lot of money today but I guarantee your time with your family is much more valuable then saving now and paying later!!

YOU CAN'T GO WRONG AT HOFFMAN AUDI !!!!!

Adrian once again thank you so very much and to the Hoffman's great staff, kudos to you as well. I wish you all a Happy and Healthy Holiday with your families and you all truly have become a part of my Family ! Keep up the GREAT WORK !!!

I had a great experience buying a car from Hoffman Audi. Marco, the sales guy, was very helpful and knew the answer to every one of my questions. The showroom is beautiful and there s an extensive inventory to check out. The sales team is clearly very busy, but I still felt like I was taken care of. Definitely worth checking out if you re in the market for a high end car!

Rocky was great in the service department. Got it all fixed on time and with an accurate and fair estimate. Thanks Rocky.

The product, sales and service at Hoffman Audi East Hartford denotes integrity, reliability and the utmost of quality to the highest of standards.
Having purchased several Audi vehicles at this dealership, I must say each experience was nothing short of outstanding.
Unfortunately, not long after our most recent purchase, we had the misfortune of a MVA in which our new car was struck and damaged.
I called our sales representative, Dylan Bigge, in search of assistance on the repair process. Not only did Dylan assist and provide reassurance that Hoffman's Auto Body would execute a flawless repair, he kindly arranged for a comparable Audi vehicle for me to use in the interim at no charge. I was hugely impressed by the sincerity of the help he provided and all in such a timely manner with no concern. Dylan, Hoffman, we are brand loyal and look forward to continued business with your dealership. Many thanks!

Great team - efficient and fast, highly recommend Jason as a service advisor

Fabulous first car service experience!
Rocky was so friendly, knowledgeable and courteous. Him and his staff made my maintenance an easy positive experience. Will definitely be returning again!!!

Best car shopping experience I had to date.

Came into Hoffman Audi to take a look at a CPO A3.

We were met by Dylan. He was very helpful and professional, showed us the car was very knowledgable with options and features of the car.

Overall it was a great experience.

Found an awesome S4 at hoffman. They were able to help me get all the paperwork done in short order. Additionally they delivered the car to me in Mass. I would absolutely recommend this dealership and will probably go back for my next car even though im an out of state buyer. Alfonso was the sales person who helped me and he went above and beyond.

Amaury Bruno made every detail of the leasing experience seamless. His down to earth personality and product knowledge combine for an effortless transaction. Coming from another luxury brand he and the finance team are head and shoulders above the competition. I look forward to doing business with Hoffman in the future and would recommend them to anyone.

Stacey Violette and the whole team at Hoffman Audi of East Hartford were tremendous in helping with our new 2017 A4. Deal was solid, easy and a welcomed change from other area dealerships. I would highly recommend Stacey Violette to anyone looking to purchase a new Audi, she was very knowledgeable and a delight to do business with.

I would like to Thank Sylvester Evans (Sales Representative) at Audi of Hoffman East Hartford for another great experience. We just came home last night with our A6 Supercharge Sedan! And Sylvester was our sales person who did RIGHT by us the entire transaction. This is our second car that we have purchased from Audi and Sylvester was our Sales Rep on both occasions. We are so happy and he made the experience a very good one getting us what we want and steering us in the right direction. We are excited to drive around in our new car! Everything was handled professionally and he was very organized and he took care of us from when we first walked in all the way through until we drove it home. HE IS YOUR SALES REP THAT YOU WANT! Thank you again. Go Team Sylvester!

My experience at Hoffman Audi in East Hartford was second to none. My salesman, Steve Steller was extremely knowledgeable, helpful and courteous from start to finish. I would highly recommend Steve and Hoffman to everyone !!!

Hoffman Audi was my third dealership in connecticut I stopped at.William Morales displayed a very positive attitude and most importantly listened to what I was looking for and put me in the right car. Will also knew the car seemed to really like the car and it carried over to me buying it from Hoffman Audi. I also got less B.S in negotiation that made for better experience. When I picked up my new 2016 A6 in the showroom (relaxed atmosphere) I met the tech who made sure everything was detailed I loved that!