My brand new Audi broke down in who knows where Co...

My brand new Audi broke down in who knows where Connecticut. I call for a tow, they use the location that the app tells them. They find out the location is slightly incorrect and cancel my first tow truck and had to wait for a second one. I was stranded for over 5 hours hungry and thirsty hoping to be towed by Audi. The next day I tried calling for a loaner. But they had none and they told me the same for the next 2 weeks. They don t care if you need a loaner they will take their sweet time finding one whenever it conviniences them. My loaner was finally available 3 weeks later coincidently the same day my vehicle was ready. The customer service was god awful. Every time I called nobody would ever pick up. I am convinced audi Hoffman has a team training their employees on how to procrastinate and not pick up their customer service line. Please don t use this service and avoid these selfish and horrible people.