This morning, I tried calling Hoffman Audi of East...

This morning, I tried calling Hoffman Audi of East Hartford. It took 3 calls to get a live person to answer the phone. I explained that I had water all in the floor behind the drivers seat and passengers seat, and that it wasn't the first time. I car is starting to smell musty. I was told that they would not be able to get me in for service with a loaner until a week from tomorrow! Seriously? my car is soaking wet inside. She sent me to the assistant manager, and all i got was his voicemail. I called New London, and they are taking my car in today and giving me a loaner as they deem this a priority. Note: I live in South Windsor, CT and now have a two hour round trip drive to take my car in. Obviously New London's service is very customer focused, Like their sales department, which is why I have chosen to purchase both my Audi's from New London, after an unpleasant experience in East Hartford sales. Very disappointed in how I was treated today by East Hartford.