I went to test drive a used Toyota Tacoma Monday night. It had damage on back corner, tailgate, and bumper. I said I would still consider it if they got me an estimate for repair. GM said they'd get an estimate the next day at their own on-site body shop (obviously I would consider that in the price). That didn't happen. 2 folks followed-up with me later, asking if I still was interested in the truck. I told them I was awaiting a repair estimate, but both were clueless about this. Neither knew or seemed to care about the body shop estimate, and didn't even offer to follow-up on it. They are not true to their word, didnt communicate internally, and just wanted the quick sale. Sorry, I don't deal well with that.
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Buying a car was not in my plans for this year but since I've heard so many nice things about Gwinnett Place Honda I decided to go and check out new vehicles. Knowing myself I was convinced I will not fall for it and was so confident that I'm going just to "check cars out". The second I drove into dealership I saw many, many beautiful Hondas and was greeted by the greatest staff members I've ever seen in car industry. My sales person was Amel and he was the best sales person I've ever had, great customer service, very knowledgeable and patient. Always with the smile on his face through out the buying process.The finance staff member Albert was great as well. I was treated very special and thanks to Amel I realized that I do deserve to go back home in my new Accord Sport. My experience with Gwinnett Place Honda and sales person was great and I would recommend to anyone to visit dealership and of course to have Amel as a salesperson. I will definitely go back there again!
I'm a faithful Honda owner, and I'm sure many of the 5 star reviews for Gwinnett Place Honda are well deserved in the minds of the reviewers, but if you want the best price for a new Honda, and more than a friendly salesperson and wonderful buying experience, you might find Gwinnett Place comes up short. After your test drive, call all local Honda dealers and ask their internet salesperson to email an "out the door" line item price quote for the car you want, and the options *you* want. Gwinnett Place loads vehicles on its lot with dealer installed "optional" accessories which inflate the already high price, and they refuse to even remove "options" that can be removed. I just purchased a 2017 H-RV from another Honda dealer using this competitive process, and Gwinnett Place had the highest quote and was the least flexible. This is not to say they won't have the best price for your car, but buy from Gwinnett Place and any dealer only after *you validate* that you're getting the best price. I saved not just hundreds on my new H-RV, but thousands by letting Gwinnett Place and other local Honda dealers bid, and that's what I call a wonderful buying experience. It's your money.
Hands down best place I've bought a car. Joseph Yim and his team are all superstars. Very professional. They work with you 100% to make sure you get what you want and get the best deal. They make the impossible happen. I would recomend this place to anyone looking to buy a car!!
I had a great experience with my lease at Gwinnett Place Honda. Chris and the rest of the team were respectful of my time and very understanding of my needs which has not been my experience in the past. I highly recommend GPH to anyone looking to get a Honda!
Service dept is pleasant. Sales are a hassle to deal with. Simply their prices are outrageous. Our family bought 3 Honda and their lowest bottom price is $1500+$2000 higher than the advertised price from another local dealer. The competitors price has dealers fee included and GPH wants to charge an additional $600. When I mentioned it, they simply responded that "here we provide you with personalized service to meet your needs". He meant giving me a water then charging me $2k more for a car. Not going to work in this age and time with internet that people can shop for the best deal.
I, Ron Anderson, would truly like to thank you (Gwinnett Place Honda) for your true professionalism. It's one thing for companies to say what they will do, but to back it up. That's all that a customer can ask. I also commend you all for the time of service. I got in and out, without a long wait. So thanks goes out to Kam and your Service Department. Please continue the great work you do each and every visit.
I love Gwinnett Place Honda! They have excellent service and an awesome attentive staff! Zach was very helpful and I will indeed ask for him for my next service!
Gwinnett Place Honda made it very easy for me to pick and buy my first car. They went over several options for me and made buying my first car a little leas stressful!
The sales mangers are insanely pushy and over the top. I would never buy a car from here. However, if you're buying parts, they are extremely nice and helpful in the parts department.
Ask for Mike Pham, especially if you want to ask technical questions. He recently moved to the sales team from the garage, so he knows his stuff. A great guy to work with.
Everyone we talked to was courteous, professional, and helpful. They work hard to provide a low-pressure Used-Car Buying experience, and it shows. Their used-car prices are not very negotiable, but they will certainly do what they can, and their prices are among the best you can find.
I was visited at service center Mr Stevens took care everything. I'm highly satisfied with his job. He did excellent job..I will come back. His service was above and beyond.
My husband and I brought our van into the collision center for repairs and were immediately pleased with the entire staff. The estimator who assisted us was Andrew Sabau. He was efficient and professional when we brought the van into the Center and again when we returned after the repairs were made. Denis O'Connor in Service was very thorough and professional. He worked with Andrew to ensure that a recall notice on our van was completed before we returned for the van from Covington. He and Andrew were both concerned that we were pleased. The entire staff was so efficient we have decided to return to Gwinnet Place Honda for future service.
Took in a perfectly healthy car on 6/28--needed a simple purge valve replaced, per the service writer. He also suggested I need a "fuel system cleaning", which I went along with. A day later I have to have it TOWED in because it was severely over-heating, & I discover I have a car with a blown head-gasket. The service rep tried to tell me it was overheating "because" the head-gasket was blown---but when I took it back to my REGULAR mechanic, he explained a blown head-gasket happens BECAUSE the car has been allowed to overheat--it is a RESULT of overheating, not a cause of it. Bottom line--my car was healthy when it went in, and when it came out it was ruined. I should never have gone there. I should have stayed away from the dealership and gone to my regular mechanic. The Service rep talked over me, tried to put the blame on an "oil leak" (when they found NONE--at least that they mentioned to me--at time of service--when I checked out on Wed. 6/28 they pronounced EVERYTHING as "fine" and said they had "checked it over thoroughly"). They did a fuel sys flush, and my REGULAR mechanic told me the car MUST NOT JUST BE LEFT ALONE RUNNING during that process---it CAN overheat. I cannot PROVE that's what happened---but I went IN with a healthy car, and went OUT with a broken one. I just pray the engine hasn't also received permanent damage. Counting their (overpriced) "maintenance" plus what it will cost to get my car fixed now, I'm $2000 in the hole. THANKS A LOT, Gwinnett Place Honda!
Updating 7/8/17 to add: Received a call after posting this thread from Kam Cheung, Service Manager at Gwinnett Place Honda---he was willing to fix car for parts cost only but it was already at my own mechanic's who had identified the true problem (NOT an "oil leak" as the servicewriter (Rick Zarpentine) tried to claim, and DEFINITELY not overheating "because" of the blown head gasket but rather the other way around). I was not about to put my car back into the hands of the people who caused the problem to begin with, but Mr. Cheung did refund me my earlier "repair" bill at least, which was fair. However, it cost me $1092 at my mechanic's to get the head gasket replaced, plus the overheating was so severe it had warped the head itself and damaged two of the cylinders (valves?) so that they also had to be re-done. Catalytic converter also now has a HUGE crack in it--they've attempted to seal that but if it doesn't hold that will have to be replaced as well. I am not happy. This is $1092 out of my pocket that would not have happened if someone had been more vigilant in watching my car and noticed it was over-heating during this servicing. Something went very, very wrong, and I will not be putting any cars into their hands again. I am grateful for Mr. Cheung's attempt to reach out to me, but I'm still $1092 in the hole and have fear I've not seen the end of this yet.
Car needed an oil change- the staff, especially Steven Shoemake were extraordinary! I would definitely recommend anyone to go to Gwinnett Honda to have their car sorted out!
My experience was outstanding and Tyler was great to work with, he was very professional, kind, and gave five star treatment.. I also had great customer service from everyone involved.. Thank you for taking great care of my mother, she loves her new Honda CR-V. (Gloria Beaton)...
After a literal nationwide search, I was able to find the perfect car for our family at Gwinnett Place Honda! I showed up on a rainy Tuesday Election Day with my 3 year old and 18 month old. It was chaotic; one of them face-planted off the curb within 5 minutes and the other stole a bag of jerky from the diaper bag...MARCO was calm and patient! He answered my laundry list of questions and followed up the next day by phone. After 2 days of discussion over a reasonable price, we came to a deal that I am confident is a wise and sustainable for my family. CURTIS reimbursed the Lyft I took to come buy the car, and the actual purchase experience was seamless and hassle-free--I even enjoyed a cup of tea while waiting! ROBERT in finance was dynamic and kind. He respected my choices and did a great job of presenting me all of the options. I am thrilled to have bought in my hometown of Atlanta from top notch men.
THANK YOU, Marco, Curtis and Robert for an exceptional car buying experience!
Sincerely, A Wife & Working Mom of Two Young Boys + Recent Proud Owner of a Gwinnett Place Honda 2016 CPO Honda Odyssey
P.S. You totally will get my future business and referrals!
An addendum to my post about 2 weeks after buying the van and the reason I am changing my rating from 5 to 4 stars: there was a dealership mistake with financing that has left us feeling slightly less "wowed" by the whole experience. We were offered a great rate with Honda financing that was expired and not cross-checked when their final offer was made. Ultimately, this led to us having to choose another lender and re-sign lending papers over a week after we drove off the lot with our new car. It felt uncomfortable and unfortunate and the communication during that period was slightly less than on par.
Overall, still a good experience and love my Odyssey, but not as fabulous as it could have been. I think that they could have owned their mistake a bit more and helped us feel more comfortable about the situation.
The service advisors are excellent. I always feel as if I am the only customer. The special attention that you get from the service manager is awesome!
Always pleased with the service at Gwinnett Place Honda. Trevin is the best! He is knowledgeable and honest. He has always provide information so I can make an informed decision on prioritizing any work that needs to be done. Will definitely be back for future oil changes and maintenance.
The service is fine when necessary, in and out in a timely manner. I just do not care for their predatory practices, quite annoying to have frequent missed calls about an unwanted trade-in deal. Conveniently the deal was offered after two nails somehow punctured my two back tires that were fine. I had went in to only replace one tire that was obviously punctured. Why would I pay over $500 for tires just for you to call me as I m sitting and waiting for my car to return, as if I would trade it in to avoid future hassle? This dealership has just given me bad vibes, especially by asking around hearing similar experiences.
Great place. Customer service was amazing. I just love this location. Best price in market. Managers and sales associates are the most friendly people I met. Simply I left this place very satisfied
I just wanted to share that As a former employee and customer that this is the finest group of people that you could ever hope to run across from the service drive to the sales desk I spent 4 wonderful years working here and I urge everyone to give them a try , if you re looking to buy a vehicle or have is serviced . Almost everyone that works there has for years and you only get that by treating your employees and customers with dignity and respect. I want to thank Kam Cheung, Mr Kwon, Jae Kim, Ronnie Butler and all my friends that work or have worked there for many wonderful years and I will miss working with you all. But I ll see you on my next service for my vehicle. God bless.
I had my car repaired for a ding and some key scratch marks at the collision center. John made the process so quick and easy! He quickly got my car into the shop and the car looked brand new afterward. You would have never guessed it had damage to begin with. John's customer service was exceptional and he was so thoughtful about keeping the price low for me. He was awesome, will go back to him if I need anything else in the future!
Excellent. Honda has the most beautiful excellent wonderful customer service there is no long waiting for your car and they will explain everything to you.Mr.M Torres he is such a respectable person he know how to talk to you out to service you and it's such a wonderful person a hundred percent for him. I've been taking my car to customer service and mr. Torres have helped me a lot since 2015 I have taken my call to him because I love is service is knowledge and it's so great he's a great person.
Friendly and professional sales people, they explained everything and helped us in making the decision with the car. The show room is well maintained and looks nice and welcoming.
Great customer service at the collision center. Matt P. kept me informed every step of the way. When I got my car back it looked like the day I bought it.
Best place to buy Honda..Come to see Sotha Khim. He is very nice, honest, and courteous. I would recommend this place to everyone, and would definitely come back.
This was our second lease and we had great experiences getting our Odyssey from GPH. Bruce Rosario was super helpful, knowledgeable, and made the leasing process quick and easy. Thank you!
Brandon Wood was my service advisor who is both professional and knowledgeable. He explained everything up front and had my service completed in a timely manner. Thanks, Brandon 07/20 Great service again at Gwinnett Place Honda. The tire balance was perfect, getting me ready for vacation road trip.
Typed on Monday, October 23, 2017 On Friday, October 20, 2017, I took my 2012 Honda Fit into the service department for another oil and filter change, just like before. At my last oil change for this automobile, Michael was my service advisor and was truly professional and kind toward supplying the needs of my car being taken care of. However, on Friday, October 20, it was not the same high quality service. On Friday, October 20, 2017, my service advisor was Zach Rearden. Mr. Rearden approached my car on my driving in and after stopping he opened the door and greeted me. I thought he was going to provide the same great automotive services like I had before with Michael, but Mr. Rearden proved me wrong. After walking to his office area to register my car for services, I told him I would like an oil change and to check my braking system because I had felt a vibration or jerking when pressing the brakes. Then he suggested me going to the customer service to wait for the evaluation of the car. Mr. Rearden comes to the customer service waiting area to retrieve me and I told him I was to meet him after using the restroom facilities. When I returned to meet Mr. Rearden at his office cubical, he was not to be found. I looked around for him and did not see him anywhere. I then looked into the bay area and saw Mr. Rearden and saw him helping another customer as I was waiting to learn about the results of my car.
Anyone I ever work with here goes above and beyond to help be accommodating. Listening skills = 110%. Courtesy = 120% Quality of work I've had performed so far = 110%.
I bought a 2018 Honda Fit recently and the service was great! London Mathews did a great job working with me and making the process move quickly and efficiently. This was the second time in 2 1/2 years that I worked with London. I highly recommend him as a sales person!
Everyone on the service team was incredibly helpful in getting my car maintenance completed! Louie did an exceptional job making sure car was inspected, serviced, and detailed!
I must admit, I've always thought the service department at Dealerships are a waste of money. I originally took my vehicle to Gwinnett Place Honda because of the air bag recall. Once there I decided to get some work done so I asked the technician the cost, etc (I had already called around and priced the service).
The male employee I was dealing with gave me a higher price than a few other Honda Dealerships. I asked the male employee why is the price so high, he did his speech and explained they were trained Honda technicians, etc.. He appeared to be new because he kept stressing Honda technicians were soooo great. I never told him that two other Honda Dealerships would do the service cheaper.
After 20 minutes of thinking about what I was told and it not sitting well with me, I went to the sales department and asked for the Service Manager. Kam Cheung, the Service Manager came immediately and asked how he could assist me. I inquired about the service and he quoted me a lower price. I explained the situation and he immediately asked for the technician's name. I explained that I didn't want to get the employee in trouble but Kam explained that it wasn't about getting the employee in trouble. He said he wanted to find out if the employee misunderstood me or if he just didn't know the correct information.
Kam informed me the wait for the air bag recall would be lengthy and offered to have someone drive me back to work which the technician declined. After meeting Kam I felt like a VIP customer and I had a little TRUST in this dealership because of HIM. He called and kept me updated as to what was going on with my vehicle. Months later I STILL ask for Kam when I visit the dealership. KAM IS THE BEST!!! Thanks again, Kam
Just bought my 6th car from Gwinnett Place Honda and every experience just gets better and better. Maury is the absolute BEST!! I don't like to buy a car if I feel harassed, taken advantage of or lied to throughout the process and most dealerships are notorious for this but Gwinnett Place Honda is a true exception to your typical dealership experience.
I keep going back because I know I will receive the best price, best service and best experience around. Thank you Maury for yet another great experience and deal!! We love our new cars
I made reservations at1:30 pm which I arrived on time. Then I drove out 3:15 just for oil change. 1 hour and 45 mins just for oil change. Even with the tool I have, it only takes me 30 mins to change. Bunch people came after me left before me. Such a great waiting experience.
Tyler S. made purchasing my new vehicle as smooth as possible! From explaining every step to personally helping me transfer my belongings from my old car. I could not of asked for a better professional! I will forever be appreciative of your servant leadership!
Took my civic in for some body repair, recall service and the regular oil change. Everybody was awesome and turned my car around quick which was very nice considering you normally get the call that the shop needs it longer from other places. Body repair and paint looked perfect and I m so happy the front of my car looks good again. Thank you for everything.
Had great experience buying a Honda Pilot at GPH. Charles Noh was very nice, answered all questions, not pushy, and helped locate a car with color we wanted. Highly recommend Charles and GPH
i am very pleased with the attention of Gwinnett Place Honda! thanks to Joel Abrams and Richard Alatrista were very attentive and always with a smile. i will not hesitate to recommend to my family and friends! about my experience with this store. thank you very much and will be back!
Best car buying experience ever! Deja Kelly was incredibly helpful and worked so hard to meet our car needs. She made us feel heard and comfortable which is hard to come by when buying a car. She did an amazing job. I d recommend her to anyone I know.
Buyer beware! We visited a few Honda dealerships to try to get the best possible price. These guys' initial offer was SUPER elevated and totally unreasonable. This however this is expected and they did not loose any stars from this review for this. However after "negotiating" their final offer was STILL $3000K over the INITIAL offer of another dealer. I let them know that they were exceptionally overpriced compared to another local dealership for the same vehicle. Before I left I provided them with my cell. As expected I received a call from them a day or so later. During this call they made no attempt to negotiate the price of the car to be anywhere near the other dealership's "final offer". The salesman told me they would not come near the price quoted from the other dealership. They made no attempt to negotiate the price a single cent lower than their inflated 'final offer'. We ended up purchasing the vehicle from the other Honda dealership (see my other review) at $3000 less than this dealer's final offer. Loss of three stars for not even making an effort to lower their ridiculously inflated final offer. I have to say the salesman was great to deal with but dealing with the "sales manager" was much to be desired. One star gained for the salesman but one loss for the unreasonable "sales manager". My recommendation is to go to other dealerships, get a well negotiated quote and forget this place.
My experience at Gwinnett Place Honda has been GREAT! The staff are awesome, helpful, friendly, and courteous! I will definitely recommend this location to everyone I know.
Bot Touch and Matt Paolini is awesome. I had an auto accident where someone hit my trunk, and they did an excellent job on my car. I rate them more than 5 stars, they deserve a full 10! Amazing work at Gwinnett place Honda collision center! Bot made sure my car looked brand new, and Matt made sure everything ran smoothly for me. Thank you guys!
I had the best experience here. Oscar was so patience and so quick to answer all our questions. All the process was quick and smooth. I will totally go back in the future for my next car. Thank you Oscar.
I have gone to other dealers, but none measure up to the customer Relations/Sales /Service dept of this dealership! This will be the 7th Honda purchased in our family. Most have all come from this dealership, it is by far the best one! If u go elsewhere, be sure to visit them before you make your final decision! Go ask for Deja, You'll be glad you did! Ronnie in Maintenance was my go to guy when I had my accord for over 13 yrs. He is the best!!!
I came for an oil change and couple other minor fixes on my car, my car warranty did not cover some of it and so the gentleman offered me with some great offers and end up fixing all the minor fixes. Thank you very much.
I would have given 5 stars but the beginning was a little rough start. I went due to my car hesitating when press the gas. The mechanic said that it was because my floormat was in the way. I knew that wasn't it so Edhem drove my vehicle and felt the hesitation. He made sure that the mechanics fixed the problem. Edhem did have great customer service and my car runs great now.
I have been having problem with this scrubbing sound took my car in 4 times. Continue too here the sound call the corporate office spoke with a young lady nane Kim. Took her 7 days 2 call me back.left her another voice mail took her 6 days too call me back. And she had the nerve too tell me I need to buy new tires. I explained to her I only had my car a lil over a year. She told me that dont matter. I still would have to come out of pocket. So then I call the General Manager at Gwinnett Place Honda. Spoke with David Kwon he apologized that I had to tru the same problem over and over again. He told me he was going to speak to the part manager and call me back in 20 mins. He call back in 10 mins.and ask me when I could I bring my car in. Well Mr Kwon put brand new Michelin on my car the problem when away. MR DAVID KWON THANK U SO MUCH. You really care about your customers. Honda should be appricate to have u has A General Manager.Mr Kwon thumbs up too u.
I purchased my 2005 Honda Accord at Gwinnett Place Honda. 10 years and 390 thousand miles later the customer service I've received has been excellent. Service Advisor, Jeffrey Hawes has been great to work with. Hats off to Jeffrey and GP Honda.
Even though I have a honda dealership closer to me, id rather keep my loyalty and drive about 40+++ min to get my oil change and other car services here. They are so kind and work so fast.
I give Oscar 5 stars, he helped me with every question I had and helped me all throughout. Very good with communicating and talking to his clients. Very good person. Overall 5 stars!
Quick service. I stopped in during the week for an oil change with no reservation, and they took care of me right away. I will return to this location if other issues with my car arise.
Our car buying experience at Gwinnett Place Honda was great! . Our salesperson, Ryan was so helpful and easy to work with. He made us feel right at home. Our finance officer, Tammy was also relaxing and no hassle. At the end of the day we felt that we had made two new friends and bought a beautiful new vehicle. .
I've used Gwinnett Place Honda several times over the years. Purchased 2 vehicles with them and I have always had wonderful experiences with them. They routinely do service work on my CRV and I would use no other dealer. Highly recommend them!
I've been a customer at GPH since 2011. Every time I go in for service, my customer service representative, Jeffrey Hawes, always makes sure I'm taken care of. Jeff informs me of all the repairs and preventive maintenance that I need to perform on my vehicle in order to keep it in great condition. The facility is always nice and clean, the prices are very competitive with other local shops, and they also have a courtesy shuttle as well as vehicle rentals. Ask for Jeff, I'm sure the rest of the customer service representatives are just as good, but Jeff is my guy and he's the best.
I've never bought a car before. I didn't know what to expect. I spoke with Eric online and he explained everything to me and the car was in excellent shape. I would do business again.
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