Gwinnett Place Honda Review

Teriffic service department and quality work. However, I must warn anyone buying a 2016 CRV that after owning one for a few months the car started vibrating when at idle. The dealer has help us but were unable to stop the vibrations. The dealer has been excellent but the Honda corporate has not helped at all and said it is a characteristic of the car and will not fix the problem as they will not even acknowledge there is a problem. Deal is five stars but Honda corporate is one star.

Good service and fair prices. Shuttle was convenient and timely. Would recommend

Oscar was a amazing sales rep. I recommend him at all times.

My car needs an oil change and tire rotation. I checked the web site to confirm Gwinnett Place Honda had proper social distancing, mask wearing, etc. and I felt comfortable in making the appointment. I pulled my car into the garage at Gwinnett Place Honda and I notice employees with mask below their nose. The person helping me was wearing his mask properly. Then I counted 3 Techs walking into the garage with NO MASK and I noticed a customer that didn't have a mask on as well. I asked the person helping me that I wanted my keys and my car because I did not feel comfortable. I drive 20 miles to Gwinnett Place Honda and I could drive 7 miles to another Honda dealership. My lease is ending within the next year and Gwinnett Place Honda will not be getting my business. If your employees don't care about the customers to keep customers safe during a pandemic than why should I spend my money there.

My experience with Gwinnett Place Honda was great the collision department made my car look new, I was very satisfied with the service and the car they took in making my vehicle whole again. I would highly recommend them to everyone for insurance repairs or any repairs for that matter there're the best.

My wife and I live in Western North Carolina where very few dealerships exist. We searched 7 Honda dealerships in TN, 2 in NC, 4 in SC, and about 20 in GA. I have only bought one new car in the past so I don't have much experience with working with salesman, etc. Despite all these things we had to overcome, Kristian and Quincy in the pre-owned department of Gwinnett Place Honda were fantastic to work with. We negotiated the price and they were willing to correct a few imperfections that the former owner had contributed to the 2010 Odyssey EXL! They stayed with us until 10:30pm on a Sunday night so that we didn't have to make the 2 hour trip all over again. I would highly suggest their department for your pre-owned needs.
Andy Timan

My experience at Gwinnett Place Honda was excellent. Steven S. was prompt and attentive to me. My car was well serviced.
While waiting, I sat inside at a table with my laptop and read my emails. It was a pleasant atmosphere. Good experience.

Tommy Suh was great! Very friendly and knowledgeable! Would recomment him
to everyone!

Salesman was friendly and knowledgeable. They were willing to beat competitor's price and negotiate on financing. Worth going out of your way if you're looking to buy a honda.

Fair contract. Easy in and out deal. Walked out with my brand new Honda Civic sport 2020 . Very professional team. If you want an amazing salesperson to help you out look for Clement!

After visiting a few other dealerships which were incredibly pushy, Mike Pham was a joy to work with. He worked with me and my budget. Even after I bought the car, Mike remained responsive, professional, and extremely helpful. Great buying experience (I bought a certified used Honda Civic). I'm glad I came to Gwinnett Place Honda.

My visit to get my car serviced was great! I was greeted immediately as I entered and was advised of what services were going to be completed. Ronnie was very professional and friendly. Wait time was in and out which is a plus!!

Bought my Honda Civic here and always get it serviced here. One time I had a issue with teh service, called the manager and he fixed everything.

We got a large bill for service check up. I was convincing my mom the official Honda dealership wouldn't cheat us so we paid for all the parts suggested on the spot. Realized later the guy lied on the brake fluid discount and could have gotten an extra $10 off.

Also that I was dumb and didn't check that the air filter for the cabin aftermarket was not worth the $80 they were charging us.

Not marketing it one star only because while they serviced the car they offered a rental to drive around and there was actually a waiting room with a full table row where you could do work if you brought a laptop. Free WiFi.

The transmission was shot on my 1998 Honda Passport. Fresh off vacation with no money for a down payment, Marco and Joy put me in a new 2012 Accord with a payment within my budget!! Plus all of the out of state paperwork was taken care of at the dealership.

I just purchased a car with Gwinnett Place Honda after owning my previous car for 14 years at almost 300,000 miles. I was a little apprehensive about finding a good car at a reasonable price. My sales attendant, Mr. Aron, and his manager were friendly, kind, and flexible in working with me and my budget. I felt very comfortable and my apprehension about getting a "sales pitch" or being "bullied" into getting a car I didn't want went away after meeting with the staff. I ended up walking away with keys in hand with a better car and a better deal than I expected. Everyone was professional from sales, management, and the financing department. I was the last customer to leave and I never felt rushed. Thank you so much and I am enjoying my new Elantra!

I would like to take a moment and thank Rick Zarpentine for his professional and outstanding service!! My family and I have been coming to him for all our service needs. He knows exactly what's wrong with your car and has an answer to all your questions. Also, Kam Cheung is a great service manager. They both listen to any concerns that you may have and will treat you as a loyal and genuine customer of the dealership.

Great service and very nice staff. Glad I bought my car there.

There was a recall on my Honda CR-V that was taken care of at Gwinnett Place Honda. Brandon, my service adviser, was prompt, helpful, and polite, and I had a great experience! I had my 3.5-month-old son with me, so it could have been a really tough morning, but the efficiency of and comfort at Gwinnett Place Honda made it an easy day for us both!

Aaron greeted us outside of the building as we were walking in; we felt very welcomed. Honestly, we were just doing some research on a car but after dealing with Aaron, we ended up purchasing a 2017 Accord LX. He made the whole experience great and low-pressure. The entire team was very helpful and I am glad I chose Gwinnett Place Honda. We spoke with Troy as well and we were able to come to an agreement and appreciated his excellent customer service. Although we were there after hours, Albert with finance helped us get out the door as soon as possible; he was the last employee there. I really felt welcomed and appreciated as a customer and I will always return there for any maintenance or even my next purchase. Thank you to everyone who helped us!

I had a fantastic experience with Michael Scott helping my daughter buy a used Infinti ex35. Super responsive and once we decided to buy he went the extra mile in getting the car detailed and all new tires added he was also able to deliver it to us at home the next day which would have been a two hour round trip for him on what was meant to be his day off. I recommend Michael highly.

Joy Abraham was a great salesperson! She helped us so much through out the whole thing. We ended up buying two cars and usually car shopping would be so stressful, but with her help everthing went smooth. I'm so pleased with her help, please go to her you won't regret it!

Excellent interaction right from the arrival till completion of the sale and departure from the dealer with the new vehicle. Zach is simply phenomenal. He understood my goals and worked with me and his manager to make this sale. Everyone there from the sales team and the finance manager who worked on the financials and signing of the lease documents was professional and wit a great positive attitude. I was delighted with the experience and they have earned a long term customer. I have no hesitation in recommending this car dealership to any of my acquaintances who would be looking for a new car.

We had a fantastic car buying experience mostly due to Deja Kelly our sales person. Deja work tirelessly to get us the deal that we could afford and the car that we wanted. Her expertise, diligence, and customer care was outstanding! I would highly recommend Gwinnett Place Honda for your next car purchase! The rest of the staff including Tammy in finance also did a fantastic job! Don't hesitate, go get your new Honda today!

Nice facilities. Salesperson was knowledgeable. Internet price agreed to before I went in so no haggling. Large inventory. Purchased a Civic.

William is always very helpful and communicates very well. He identifies problems easily per descriptions I present and finds ways to resolve my issues promptly. I will recommend him anytime to friends who own Honda in this area.

Great customer service , Louie was awesome, gave me consistent status updates & was a quick visit .

Went in to look at a car and left with it. Transaction was easy and Marco was pleasant to work with. No upsale or pressure to purchase anything I didn't need and any issues that were brought up are going to be taken care of.

Routine car maintenance completed. Excellent, fast, friendly service.

Professional through and through. Courtesy vehicle rental was painless and all service was explained thoroughly before billing.

My service provider was professional. The work was done in the time frame I was told it would be ready.

Trevin Hendricks was our Service Advisor for this service checkup and he did a great job with letting us know what services they were going to be providing. He made sure that they addressed the second row seat safety recall on our Odyssey. During the check up they recommended that we get the 3 step fuel system service due to the condition of the fuel injectors. We have been a customer at Gwinnett Place Honda for over 20 years and will continue to return because of the great service we always receive.

My vehicle was serviced on November 24th, 5:20pm for an oil change. The next morning, my signal was coming on continuously, alarming me NO OIL. Honda at Gwinnett Place identified the faulty oil filter, which had spill oil completely over the bottom of the vehicle.
Service Assistance Steve and Manager Butler, and the service technicians found the problem quickly, worked with me for the correct solution. They did an excellent job cleaning up the oil spill on the vehicle, replacing the faulty filter, replacing the fresh oil I purchased in order to return to the dealership, and reimbursing for the inconvenience.
It really was a relief, the process went well.
Thank you Gwinnett Place Honda Team

The Gwinnett Place Honda-Collision center in Duluth did an amazing job on the repairs to my car. God bless the whole team for their wonderful service, especially Rick, Clint and Rhonda at the front desk.

I live in Lithonia Georgia. Although it takes me over an hour in rush hour traffic this is the place I go to for service. I bought my first car last year just upgraded to a 2017. The sales team is phenomenal!

I bought my 2007 Honda Fit from Gwinnett Place Honda in 2006. I am still driving my car and am still happy with the product. The buying experience was not so great. This was partly my fault as I was not planning on buying the Honda, but the dealership was on the way to my planned destination. The 2007 Honda fit was a new to the US model back then, so I pretty much paid full price. The problem was the $500 protection package that I later found out was nothing more than a wax job. I was really pissed and emailed the dealer the following days. I think my complaints reached a manger and in the end I got $200 of my $500 wax job money back. Fool me once
Forward 8 years later, I was shopping for a new car for my wife and the Honda CRV was a potential buy. Gwinnett Place Honda was next to the Subaru dealership that I just was at, so let s have a look. Long story short, Gwinnett Place Honda was doing the same dealer installer option crap they were doing 8 years ago. Instead of $500 wax jobs, now they have $200 pin stripping, $200 3M clear door tape and $100 wheel locking nuts. We eventually bought a Subaru Forrester. I was at two VW dealerships, three Subaru dealerships, but ONLY Gwinnett Place Honda had these types of dealer rip off add on. They are a huge dealership, maybe biggest in GA. I can t imagine the type of money they make on these type of rip off mark ups. I know people don t have to get ripped off. Just walk out and find a dealership that has some type of integrity.

Clean, friendly, and honest. Everyone was very upfront and patient as I came to a decision, and despite my trepidation with such a big commitment, I drove away feeling confident in my choices and loving my new car.

Great selection, knowledgable sales staff made for a very plesant buying experience!

I had a great day here at Gwinnett place Honda and thank you Rick for all the help Honda very helpful and had me in and out love my Honda

Today I had the best experience with Rob Glenn! His excellent customer service is why I will purchasing my next car from Gwinnett Place Honda. Thank you so much!

Got there before my appointment time but was immediately greeted, and my recall servicing began. Thirty minutes later my service representative came to the customer lounge to tell me my car was ready. I honestly can't think of any part of the experience that could be improved upon.

The folks in the service department always do a nice job on repairs and maintenance and I appreciate the car wash!

Excellent service at the service department.
Excellent employee Brandon Wood. Very friendly and outstanding in explaining problems!!!

My experience at Gwinnett Place Honda was exceptional, due to the highly customer service I received from Mr. Mikel.

Mr. Mikel answered all of my questions and concerns and conducted a follow-up a few days later, which was very appreciated.

If, someone is in the market to purchase a new vehicle, I highly recommend that you go to this Honda Dealership. Thank-you, again Mr. Mikel. :)

I am very satisfied with service at Gwinnett Place Honda.

Ronnie Always takes great care of me. He is awesome! As always, great service and friendly staff. Wait time was pretty good for all the services to be performed on my car. So far, so good! Been coming here for the past 12 years.
I like this place very much.

I needed a simple oil change and tire rotation. I always ask for my service writer Rick Z at Gwinnett Honda. Even with just a small service request he gave me his full attention and courtesy, compared to the nonchalance and indifference I've experienced at another Honda dealership closer to my home. Driving a few miles out of my way to this dealer is way worth it.

I worked with Joel Abram. From the minute I called him he was awesome! I love my car and I'm recommending GPH to all my friends!

Repeat customer - very satisfied with the efficient and professional service Able to get same day appointment and work was completed within an hour. Each visit never fails to meet expectations.

We went there to "just look". And we where left alone after the introduction. Then when we needed her, Mary Martin was there to help. And she never stopped helping us. We would like to say thank you for all your hard work. Love my new CR-V.

Gwinnett Place Honda is nowhere near where I live, but I'm occasionally in the area for work. When my job and my need for an oil change coincide, I can always count on GPH to squeeze me in for whatever service I'm needing. I know Saturdays are busy for the dealership, and my weekdays are difficult to predict. Gwinnett Place Honda's service area is huge and always full of friendly, busy employees. It's why I keep going back: They're always able to handle walk-in service customers.

Best Body shop we've found in ATL. Friendy staff. They are busy but excellent quality work, worth the wait

Great customer service. I bought a new Honda Accord from them and noticed that there are minor scratches on the rear quarter panel on both sides of the vehicle. So I called them and they offer me to fix that for free. However, their detailing department did not do a good job in finishing the work. I have these swirl mark on both rear quarter panel from the buffing job I assume. That is the reason why I don't give them 5 stars. Otherwise, their price are very competitive and are willing to match price with other Honda dealer in metro Atlanta area.

Ronnie Butler has been helping us for years. The service is always excellent, honest and he gets us in and out a quick as possible.

Ali Shigri was my adviser, he was very helpful, knowledgeable and courteous. I would love to do business again.

I had such an amazing experience with Gwinnett Place Honda. Mrs. Kay and Mr. Pham took really good care of me. Mrs. Kay was my car dealer. She is the sweetest and most professional dealer I've ever met. Ive been to other car dealerships but this is the one that made me feel the most comfortable and happy. I've recommend this place to everyone that I know. My cousin is at Gwinnett place Honda now to purchase a new car because he saw how happy I was with my experience there. Go to Gwinnett Place Honda and you won't ever regret it.

Great experience tony jong, is very professional and honest. He ask me what i was looking for and took me right over to the car i ultimately purchased.

Matt was very helpful and knowledgeable. He made my experience a very good one. I was pleased with my service.

I had a problem with the window rolling down with my remote, I drove in to the Gwinnett Place Honda hoping for quick and kind service. I never had a good experience at any kind of dealer shop. But Service Advisor named Luis Escobar provided excellent services. Explaining, getting shuttle and until the drive out he was the consultant that I highly recommend

The service department is quick and friendly. I was treated with respect and kindness.

I had Honda Care warranty and went to Gwinnett place Honda to get the FCW failed error fixed. Steven from service department helped a lot to get this covered under warranty and was very professional and helpful to address my Problem. Great dealership and great staff. Thanks again Steve.

Jeff Sutherland and Mansoor Butt helped me with my first car buying experience. They were extremely helpful and very friendly. I would definately recommend Gwinett Place Honda to friends and family.

I purchased my Honda from here and I come here for all my cars maintenance needs. CJ is the best service adviser ever! When I say he goes above and beyond the call of duty, that's an understatement. CJ is the epitome of exceptional customer service. He is the reason why I've decided to bring all of my cars here for service. I highly recommend this service department.

Great service. Louis and his colleagues are doing wonderful job.

Love this dealership. I have yet to find one better!

Louie is an extremely detailed oriented tech. Very thorough and answered all my questions. Will come back here because of him.

My experience at Gwinnett Place Honda was good.
The sales person Michael Nabors was very helpful, with car my car selection.
Got me in and out in a timely manner.
Not rushed, and didn't sell me a lemon "Thank God"
Overall I would recommend anyone to this place.

My experience here was great. Matt Paolini did an amazing job of taking care of my car. Looks brand new just like when I bought it.

Great Customer services as always, the sales representative are always willing to work with you and answer all your questions, I specially recommend sales associate Billy Samanty, hew provided excellent customer services and was honest and patient with me over the process of car buying.

Went in for an oil change, waited over an hour before the service advisor came back with a list of over $1,000 of repairs for my 16 year old Odyssey. Wanted to make sure the multi point inspection didn't find anything else and he assured me it did not. Paid for the work and the next week the A/C stopped working another $650 but they didn't say a word about it the prior week. Have sent letters to Service Manager and General Manager asking them to call me but neither have. That's what 20 years of customer loyalty including the purchase of two new vehicles gets you from GPH. I'm done with them. You should be too.

Trevin had me in and out with a oil change, had me impressed how quick it was done.

I have bought several cars here. I love the reliability and quality of the brand. Hendrick knows exactly how to run a dealership. Low hassle sales people and friendly service advisors make it a pleasure to keep my vehicles in top shape. And the little extras, like Starbucks coffee and super clean bathrooms, make waiting reasonably nice. I have never had to return because a repair was not done right. The body shop also does great work. All at good value.

I was in a very unique situation. I was flying in to Georgia on Thursday to start a new job the next Monday. I didn't have a GA drivers license, and I didn't know anyone who could pick me up from the airport. I could test drive cars in upstate New York, but I couldn't visit any of the dealerships that I was going to be potentially buying from.

I test drove cars with my wife and was deciding between the HR-V and the Fit when I contacted several dealerships around Atlanta looking to figure out what it would cost to get me in each car, and which, if any of them, could get me in the car on Thursday night.

Michael Heng was not the only one to respond to me with reasonable pricing that could coordinate transit from the airport to the dealership, but he was the one I was most impressed with. I spoke with multiple dealerships by phone, but Michael provided a few key differentiators:

Michael was the only person at his dealership to contact me. He even followed up with me on the same day on his day off. He understood and remembered my situation. He didn't try to give me a "low price" that excluded taxes and fees, but gave me transparent pricing. He approached hurdles such as a lack of a GA drivers license and my late arrival at the airport with confidence that we could solve any issues.

Ultimately, it was that last point, a quiet confidence that Michael would make this easy and that things would go smoothly that caused me to go with Gwinnett Place Honda. And they did. The entire process was smooth. I got my GA license on Friday morning and returned to the dealership around noon to finish up the process, and I am thrilled with the car and the service I received. I was also glad that there was no high pressure sales at any point in the process, even when talking with other people at Gwinnett about car options and service package options.

I am very glad to have chosen Gwinnett Place, and more specifically, that I was able to work with a great guy like Michael through the whole process.

My experience at Gwinnett Place Honda was indeed a good one. Jay was very helpful in finding me my perfect car. It was my first time buying a car and he made it an easy and successful process!

My experience was a very excellent experience. I didn't have to wait to long for things to be completed. My sale rep Patrick and Reginald Dube did an excellent throughout the whole experience. If I have come back to purchase another vehicle it would have to be here and through these two outstanding workers here. They went over and above to help me get what I wanted but most of all what I needed. I thank them both from the bottom of my heart.

Excellent service on both my 2002 & 2018 Accords - in one day! Service was Fast, efficient, & professional. I trust my service Advisor, Mr. Trevin Hendricks. I highly recommend this service department.

Tyler is the nicest sales person i have ever met at the dealership! They will work with you and try to get you in and out quick for the services as well.

My family's Honda vehicles are always serviced at Gwinnett Place Honda: 2017 Honda Accord EX-L V6; 2014 Honda Pilot EX-L V6 and 2003 Honda Accord EX-L V6. Service Advisor Ronnie Butler always provide top notch customer service. He advises and recommends necessary service to be performed and what needs immediate attention or what can be held off until a future service appointment. With repairs, Ronnie keeps in mind and as a priority the safety of the vehicle's driver and passengers, i.e. family members, friends, etc. Thanks Ronnie!

Trust is a crucial factor with any business and with any business representative. Over the years, Gwinnett Place Honda has earned my family's business and trust. I highly recommend the following personnel for the following:

For Service, Service Advisor Ronnie Butler and Service Manager Kam Cheung

For Sales, New Car Sales Consultant Kha Tran and Internet Sales Manager Joseph Shin

For Vehicle Detailing, Detail Manager Michael Miller

For Parts, Retail Parts Consultant Zoe McElrath

For Collision Center/Body Shop, Repairs Consultant Tom Roche

For Vehicle Rental, Enterprise Rent-A-Car - Branch Manager Garric Hawkins and Assistant Branch Manager Gordon Woodall

"Thanks!" to everyone at Gwinnett Place Honda ... Two Thumbs Up!

Gwinnett Place is a knowledge and friendly place. In particular our new advisor Jeff is awesome. He is always, friendly, helpful, and efficient. Jeff matched a price for us to replace our compressor.
Thanks
Jeff

All I left with was 11 inquiries, 8 of them all unauthorized and no car. I even emailed them when I found out they pulled my credit 11 TIMES EVEN THOUGH THE FINANCE MANAGER, TAMMY, SAID SHE WOULD NOT PULL MORE THAN 3 TIMES. When I called to confront her, all she said was sorry. They tell you one thing and then do the opposite. In the case of buying a used vehicle, I would recommend you shop around for better rates and other loaners than the ones they have. ALSO, they tell you about the first time buyers program, but don't disclose that it is for college grads, who purchase $20,000 + vehicles, and whom put $3 - $4,000 down on a car. They give you the image that they want to help and have all this access, but in the end they are no different than most car dealerships, just seeking revenue. Honda financial, I am so disappointed as a consumer and would never recommend to anyone I care about.

Got yelled at from one of their sales thugs for leaving the dealership without buying. He was shaming me for driving 05 Dodge neon

I have been bringing my Honda to Gwinnett Place Honda for several years. My service advisor Rick Zarpentine is awesome! He is always thorough and helpful with every visit. I highly recommend anyone to bring their Honda here, just make sure you ask for Rick! :)

I was amazed by the level of attention they gave me and my car.

One thing I love about Gwinnett Place Honda, their customer service is outstanding. That's what makes me a repeat and loyal customer. I've gone to a few Honda dealerships but they are by far the best - #1 in the state of Georgia. #gwinnettplacehonda

Great people they will take care of you. I love open place Honda they always show so much love.

Always very friendly and fast with my service! I really appreciate the team here.

As always, amazing service and amazing people! Great experience with Trevin in service!

Definitely a great experience. Awesome customer service and overall I m satisfied with the service received